Swiss Hotel Heritage Boutique Melaka

Hotels
7.6 (1649 reviews)
168, Jalan Tun Tan Cheng Lock, , Melaka , my

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Massage services
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Availability of breakfast
Cons:
Poor cleanliness
Room issues including maintenance and amenities

Categories

Cleanliness
5.81
Multiple reviews highlighted significant issues with hygiene and maintenance.
Service
8.78
Staff were friendly and helpful, though management seems lacking.
Location
9.32
Proximity to Jonker Street and other attractions was well-received.
Room Quality
6.27
Rooms were noted to be poorly maintained and different than advertised.
Amenities
6.8
Several essential amenities were either missing or malfunctioning.
Value for Money
7.26
Good location but many drawbacks in room quality and amenities.
Food and Beverage
8.31
Breakfast availability was positively noted on weekends.
Overall Experience
8.28
Mixed results with potential, but major issues detracted from the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:04

Property Description

Prime Location on Jonker Street
Modern Amenities
Multilingual Staff
Book now to experience a seamless stay at Swiss Hotel Heritage Boutique Melaka, where luxury meets comfort.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. All bookings are subject to a Heritage Charge per room per night. This is to be paid directly to the hotel.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 12 years old and over stay for MYR 60 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.6
Based on 1649 reviews
Cleanliness: 5.81
Service: 8.78
Location: 9.32
Room Quality: 6.27
Amenities: 6.8
Value for Money: 7.26
Food and Beverage: 8.31
Overall Experience: 8.28
凤云 • couple • my
8
2026-02-14 • via Nuitee
E
Eduardo • family_with_children • fr
9
2026-02-12 • via Nuitee
T
thivashinni • solo_traveller • my
8
Friendly staff and very helpfull. The hotel was very clean and convenient. But please improve the technical side and sta
Pros:

Staff, room and the facilities

Cons:

Aircond doesn’t work properly.. improve on the maintenance side, and the bathroom door got sound when closed

2026-02-10 • via Nuitee
D
Doreen Shamala • family_with_children • my
10
2026-02-10 • via Nuitee
Q
qila • couple • my
7
2026-02-10 • via Nuitee
N
Nur Afifa • couple • my
9
2026-02-08 • via Nuitee
S
Syafi • family_with_children • my
8
Pros:

The bathroom and bed is the best part of the room.

Cons:

Netflix can't log in please you guys update your netflix but overall so far so good

2026-01-27 • via Nuitee
A
Akshay Vinaykumar • family_with_children • au
7
2026-01-25 • via Nuitee
P
Patrizia • family_with_children • it
8
Pros:

The bathroom large cleaned and comfortable

Cons:

May be the bed too hard

2026-01-25 • via Nuitee
J
Jackson Tai • couple • my
2
2026-01-25 • via Nuitee
A
Azmi bin Hamzah • family_with_children • my
10
Excellent
Pros:

Wonderful hotel

Cons:

Nothing

2026-01-25 • via Nuitee
K
kwai fong • family_with_children • my
7
Pros:

员工非常友善，能尽量满足住客的要求。地点一流，隔壁街就是鸡场街，只是酒店设备较简单。

2026-01-19 • via Nuitee
Q
Qing • extended_group • cn
2
not pleasant
Pros:

approximity to old town

Cons:

receptionist is very cold, not responsive, does not show care nor consideration. changing to robert might be even better; the bed sets , kettle, towers are very dirty and smell terrible.

2026-01-19 • via Nuitee
K
Kuh • couple • my
6
2026-01-19 • via Nuitee
S
Syaiful Izham • family_with_children • my
9
Pros:

The location is the best... just beside Jonker Street and Malacca town. Walking distance.

2026-01-19 • via Nuitee
M
Muhammad Ridhuan • couple • my
10
Everything is good and very chilling n rilex
Pros:

Everything was good and comfy

Cons:

Please tinted the window, too dangerous the room with easy access for people at outside walking and look inside your room, especialy room at the new building (room 50+++) thank you so much

2026-01-18 • via Nuitee
N
nur hidayah ahmad • family_with_children • my
10
Pros:

The receptionist is very good and friendly,

2026-01-18 • via Nuitee
D
Deannaz • couple • my
10
2026-01-16 • via Nuitee
N
Najiha • family_with_children • my
8
2026-01-16 • via Nuitee
R
Rusmawati • family_with_children • my
10
2026-01-16 • via Nuitee