Swiss Heritage Boutique Hotel Jonker Street Melaka

Hotels
7.6 (1731 reviews)
168, Jalan Tun Tan Cheng Lock, , Melaka , my

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Lift / Elevator
Express check-in/check-out
Airport shuttle
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Availability of breakfast
Cons:
Poor cleanliness
Room issues including maintenance and amenities

Categories

Cleanliness
5.81
Multiple reviews highlighted significant issues with hygiene and maintenance.
Service
8.78
Staff were friendly and helpful, though management seems lacking.
Location
9.32
Proximity to Jonker Street and other attractions was well-received.
Room Quality
6.27
Rooms were noted to be poorly maintained and different than advertised.
Amenities
6.8
Several essential amenities were either missing or malfunctioning.
Value for Money
7.26
Good location but many drawbacks in room quality and amenities.
Food and Beverage
8.31
Breakfast availability was positively noted on weekends.
Overall Experience
8.28
Mixed results with potential, but major issues detracted from the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:04

Property Description

Prime Location on Jonker Street
Modern Amenities
Multilingual Staff
Book now to experience a seamless stay at Swiss Hotel Heritage Boutique Melaka, where luxury meets comfort.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. All bookings are subject to a Heritage Charge per room per night. This is to be paid directly to the hotel.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

7.6
Based on 1731 reviews
Cleanliness: 5.81
Service: 8.78
Location: 9.32
Room Quality: 6.27
Amenities: 6.8
Value for Money: 7.26
Food and Beverage: 8.31
Overall Experience: 8.28
C
chua extended_group sg
7
Overall my parents and I really enjoy our stay! We will definitely come staying here when we come back
Pros:

The location is great as at the entrance of jonker street! Great location! The beds were comfortable and pillow were just the right height!

Cons:

The hot water takes very long to warm up! perhaps it is time for major renovations :) The rooms generally smell musky smell especially the first room that we were given has a very strong musky smell! The first room given was also not the one in the pictures shown when i booked the room. The staff were kind enough to change room for us. The second room was the one shown on the booking. Revamp and maintenance/replacement should be sincerely considered! However do keep the interior design! Love it!

2026-08-28 via Nuitee
A
abdul muin family_with_children my
9
2026-08-28 via Nuitee
F
Francisco solo_traveller es
1
Fatl
Pros:

Nada

Cons:

Llegamos al hotel sobre las 12 pm (habíamos avisado de que llegaríamos a esa hora por el chat). Cuando llegamos nadie nos abrió la puerta, estuvimos media hora llamando a la puerta y nadie nos abrió. También escribimos por el chat que estábamos en la puerta y llamamos tres veces a los números de teléfono que tienen, pero nadie respondió. De madrugada, nos tuvimos que buscar otro hotel. A la mañana siguiente fuimos al hotel a reclamar y nos intentaron marear para intentar ni devolvernos el dinero

2026-08-28 via Nuitee
Y
YaSkT solo_traveller sg
6
Pros:

Location to town center, provide parking facilities, AC in the room

Cons:

Hotel corridor was warm, bath window should not be facing the corridor.

2026-08-28 via Nuitee
M
Maisarah couple my
1
Pros:

Nothing

Cons:

Nothing

2026-08-27 via Nuitee
K
Kuan Sang Reymond solo_traveller sg
10
Pros:

Location and price.

2026-08-26 via Nuitee
Y
YOSHIKO solo_traveller jp
9
2026-08-25 via Nuitee
Y
Yvonne couple my
3
2026-08-24 via Nuitee
J
Jocelyn couple my
9
2026-08-23 via Nuitee
E
emi solo_traveller it
1
Cons:

I servizi, praticamente inesistenti. Non c era carta igenica, non c era un bagno schiuma.

2026-08-22 via Nuitee
A
AsLean CastHim family_with_children my
5
Pros:

Love the location as its on Jonker Street/Walk

Cons:

Well..... the room IS small as per value of money.

2026-08-18 via Nuitee
S
sharon extended_group my
10
Pros:

Good location…

2026-08-16 via Nuitee
C
cindy extended_group gb
8
Pros:

Location

2026-08-16 via Nuitee
N
Ning solo_traveller au
3
Pros:

location

Cons:

A/C not cold, hot water not warm, The bedding in my room hasn't been washed or changed. It looks like it was used by the previous guest.

2026-08-16 via Nuitee
W
Wei Soon solo_traveller sg
4
Good Location
Pros:

The location is exceptionally good.
Next to Jonker Street, but at the quieter end.

Cons:

Initially, the reception told us that our booking was cancelled and requested to search for a new booking! After waiting for 2 hours there, the staff was finally able to get us a room for us.
The room has a distinct humid wooden smell, but diminished after an hour of air conditioning.
The water pressure for the shower is very low and slow.

2026-08-15 via Nuitee
A
Alan extended_group sg
8
Will done for service customer.
Pros:

Is nearly to shopping area and food area.

2026-08-15 via Nuitee
Z
Zareena solo_traveller sg
4
Cons:

It's quiet far to walk back to the hotel. Not much halal food around that area

2026-08-12 via Nuitee
D
Dorothy family_with_children sg
6
Good location that is why it is the 3rd time am coming back but facilities may need to be upgraded.
Pros:

The location

Cons:

The aircon was not cold even when put to 17 deg. The room was so near to the ither room that curtain has to be shut at all times.

2026-08-09 via Nuitee
T
Thao Tien couple au
3
Pros:

Good location

Cons:

Not very clean and not worth the price

2026-08-09 via Nuitee
S
Syahril extended_group my
8
2026-08-07 via Nuitee