Swiss Hotel Heritage Boutique Melaka

Hotels
7.6 (1694 reviews)
168, Jalan Tun Tan Cheng Lock, , Melaka , my

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Massage services
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Availability of breakfast
Cons:
Poor cleanliness
Room issues including maintenance and amenities

Categories

Cleanliness
5.81
Multiple reviews highlighted significant issues with hygiene and maintenance.
Service
8.78
Staff were friendly and helpful, though management seems lacking.
Location
9.32
Proximity to Jonker Street and other attractions was well-received.
Room Quality
6.27
Rooms were noted to be poorly maintained and different than advertised.
Amenities
6.8
Several essential amenities were either missing or malfunctioning.
Value for Money
7.26
Good location but many drawbacks in room quality and amenities.
Food and Beverage
8.31
Breakfast availability was positively noted on weekends.
Overall Experience
8.28
Mixed results with potential, but major issues detracted from the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:04

Property Description

Prime Location on Jonker Street
Modern Amenities
Multilingual Staff
Book now to experience a seamless stay at Swiss Hotel Heritage Boutique Melaka, where luxury meets comfort.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. All bookings are subject to a Heritage Charge per room per night. This is to be paid directly to the hotel.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 12 years old and over stay for MYR 60 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.6
Based on 1694 reviews
Cleanliness: 5.81
Service: 8.78
Location: 9.32
Room Quality: 6.27
Amenities: 6.8
Value for Money: 7.26
Food and Beverage: 8.31
Overall Experience: 8.28
I
IVY • family_with_children • my
7
LOOKING FORWARD TO ANOTHER VISIT!!
Pros:

STAFF WERE EXCELLENT, BOTH FOH AND BOH
LOVE THAT EVERYTHING IS SO EASILY ACCESSIBLE

Cons:

HOTEL IS A BIT RUN DOWN, BUT IS CHARMING IN ITS OWN WAYS

2026-05-08 • via Nuitee
N
Norasyikin • couple • my
7
Pros:

Location

Cons:

There is no clothing rack, no tissue provided just empty box. The room not suitable for the price and extremely noisy at night, cant sleep. You can hear all motorbike/ car outside.

2026-05-05 • via Nuitee
A
ARZEE • solo_traveller • my
8
Pros:

Nice place to stay

Cons:

Car parking was limited

2026-05-02 • via Nuitee
A
Alan • extended_group • sg
9
When I going Melaka will choose to staying.
Pros:

Cleaning

Cons:

Na

2026-05-01 • via Nuitee
A
Austin • couple • my
8
2026-05-01 • via Nuitee
T
Trinity Transport Services • solo_traveller • my
8
2026-04-30 • via Nuitee
J
Joanna • solo_traveller • pl
9
2026-04-29 • via Nuitee
S
suet yin • solo_traveller • my
6
2026-04-27 • via Nuitee
J
Jess • family_with_children • my
1
又爱又恨
Pros:

这次是我第二次入住，服务员很好，有耐心，有免费停车场，整体都很满意也靠近鸡场街。

Cons:

因为入住房间有窗口靠近大马路，有飙车党和摩托车党一直飙到凌晨3-4点，对于高敏的我很难入睡😭所以comment有点矛盾了😂

2026-04-23 • via Nuitee
L
Liza • solo_traveller • au
8
Pros:

Location was perfect

Cons:

Air in was too cold. Couldn't adjust the temp or any.

2026-04-21 • via Nuitee
Q
QunnJunWong • family_with_children • my
8
2026-04-20 • via Nuitee
D
Devikarani • couple • my
5
2026-04-20 • via Nuitee
W
WY • solo_traveller • my
8
2026-04-15 • via Nuitee
M
MOHAMAD EFFI ADLI • family_with_children • my
6
Booking for 1 Premier Deluxe King with Sofa Bed and Karaoke Speaker, the room was spacious, tidy, and clean, but the int
Pros:

The room was spacious

Cons:

Internet connection

2026-04-12 • via Nuitee
S
susanlow901218 • family_with_children • my
10
2026-04-02 • via Nuitee
C
CHAN SOK • couple • my
10
2026-04-01 • via Nuitee
T
Tmy • extended_group • my
3
Hope can improve soundproofing , beside the road very noisy , and staff can be more helpful , give customer know where c
Pros:

Is Clean

Cons:

Too noisy , and very limited carpark

2026-03-26 • via Nuitee
C
Chin Chu • family_with_children • my
5
Pros:

Booking.com又快又准，跟酒店没什么关系，酒店服务尚可。

Cons:

投诉房锁不安全，当晚柜台服务员竟然敷衍顾客，太没意思了。

2026-03-24 • via Nuitee
J
JIE MING • family_with_children • my
5
2026-03-23 • via Nuitee
Y
Ys • family_with_children • my
1
2026-03-23 • via Nuitee