Swiss Heritage Boutique Hotel Jonker Street Melaka

Hotels
7.6 (1731 reviews)
168, Jalan Tun Tan Cheng Lock, , Melaka , MY
+60 6-284 4111

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Lift / Elevator
Express check-in/check-out
Airport shuttle
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Availability of breakfast
Cons:
Poor cleanliness
Room issues including maintenance and amenities

Categories

Cleanliness
5.81
Multiple reviews highlighted significant issues with hygiene and maintenance.
Service
8.78
Staff were friendly and helpful, though management seems lacking.
Location
9.32
Proximity to Jonker Street and other attractions was well-received.
Room Quality
6.27
Rooms were noted to be poorly maintained and different than advertised.
Amenities
6.8
Several essential amenities were either missing or malfunctioning.
Value for Money
7.26
Good location but many drawbacks in room quality and amenities.
Food and Beverage
8.31
Breakfast availability was positively noted on weekends.
Overall Experience
8.28
Mixed results with potential, but major issues detracted from the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:04

Property Description

Prime Location on Jonker Street
Modern Amenities
Multilingual Staff
Book now to experience a seamless stay at Swiss Hotel Heritage Boutique Melaka, where luxury meets comfort.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. All bookings are subject to a Heritage Charge per room per night. This is to be paid directly to the hotel.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

7.6
Based on 1731 reviews
Cleanliness: 5.81
Service: 8.78
Location: 9.32
Room Quality: 6.27
Amenities: 6.8
Value for Money: 7.26
Food and Beverage: 8.31
Overall Experience: 8.28
K
Kira • solo_traveller • be
10
Pros:

Very clean and perfect location

2026-09-18 • via Nuitee
K
KA FOO • solo_traveller • hk
4
Pros:

地理位置優越，可以方便逛雞場街

Cons:

設備老舊，風筒壞掉，熱水器調很久才有熱水，而且是不停滴水～
要不是提醒了兩次服務員收拾房間，他們好像已經忘記了我們的存在

2026-09-13 • via Nuitee
A
Anthony • solo_traveller • fr
7
2026-09-10 • via Nuitee
A
Andrew • solo_traveller • sg
7
Comfortable but no hot water
Pros:

Friendly staff, clean room. The bed was really comfortable

Cons:

Lack of hot water for shower (only lukewarm), weak AC unit, smoke smell in room

2026-09-07 • via Nuitee
A
Agnes • couple • sg
7
Clean n close proximity
Pros:

Right at the busy street

Cons:

Pillow is a bit high

2026-09-06 • via Nuitee
J
Juliette • couple • fr
8
Excellent rapport qualité prix, personnel sympa et très bon emplacement
Pros:

Rapport qualité prix absolument imbattable, emplacement au top et chambre confortable 👍

Cons:

Pas spécialement de charme et une coupure d’eau le jour de notre départ (nous n’étions pas prévenu)

2026-09-06 • via Nuitee
T
Tan • solo_traveller • my
8
2026-09-05 • via Nuitee
S
Shaoqi • solo_traveller • my
10
2026-09-05 • via Nuitee
J
Jing Wen • solo_traveller • my
9
Pros:

Good location beside jonker walk, room is clean, air cond is cool enough. Although the first room got a problem, the staff helped to settle it without any hesitation.. Staffs are friendly and helpful.

2026-09-05 • via Nuitee
A
Ambrine • solo_traveller • fr
6
Pros:

Location and cleanness

Cons:

Staff wasn’t that helpful except one veiled woman whose I don’t know the name

2026-09-04 • via Nuitee
H
Hoe Yoke • couple • my
7
Cons:

冲凉的水洒出水很小
没有足够停车位

2026-09-03 • via Nuitee
S
Sharon • solo_traveller • my
8
Lovely room in good location
Pros:

Love the location. Very near to Jonker Walk.

2026-09-03 • via Nuitee
W
Wong • couple • my
1
2026-09-03 • via Nuitee
F
Fazlin • solo_traveller • my
8
Pros:

Strategic location, fair accessibility to Bandar Hilir and cheap price, got my own windows too.

Cons:

No iron, the towel bau hapak

2026-09-03 • via Nuitee
A
Ahmad • solo_traveller • my
7
Pros:

Room is big with that rate per night. Its good & comfort to us.

Cons:

Little water & water heater not function on morning.

2026-09-02 • via Nuitee
A
Ahmad • solo_traveller • my
7
2026-09-02 • via Nuitee
K
kian ming • solo_traveller • my
10
Pros:

Location and friendly staff

Cons:

Parking too small

2026-09-01 • via Nuitee
C
Chang • solo_traveller • my
4
Cons:

Very disappointing stay. The power went out several times in the middle of the night. When we checked in, the room was still not properly cleaned. The bathroom door lock was broken, and almost got stuck inside. The service was also very slow. Overall, the experience was not good and needs a lot of improvement.

2026-08-31 • via Nuitee
Y
Yee Chuan • couple • my
1
Pros:

Close to town

Cons:

Water heater not working. Dirty. Staff not helpful

2026-08-31 • via Nuitee
H
Hoang • couple • vn
8
2026-08-31 • via Nuitee