Grand Hyatt Dalian

room is very cold every i set the temperature to 30 degree celius. not sure why a 5 star hotel is so bad in controlling temperature during winter time

Amazing location with a great lounge, friendly, helpful staff, and managers. Breakfast is delicious and enjoyable. Rooms at every comfortable. Make sure you try and get a bridge view room. Gorgeous light show at night. The Tacos in the bar (42nd floor) are spicy and delicious!

The location and the stunning view from the room is absolutely the reason that you choose to stay here. The service from grand Hyatt is always stable and pleasant. If some hotel that you must stay in Dalian I will recommend grand Hyatt

Great hotel with great location, great concierge and staffs. The ocean view room has a killer view. Everyone is so nice and friendly. The breakfast offers food that we ate every morning back in school - nothing fancy but good food safety. The dinner restaurant in the hotel is just okay, but right next door is one of the best restaurants in Dalian (Xi Ding). Easy to get didi.

Las vistas

I am writing to formally express my deep dissatisfaction with my recent stay at the Grand Hyatt Dalian. As a guest at a five-star hotel, I had certain expectations for service quality and professionalism, but unfortunately, my experience fell far short.

Upon arrival, I found the front desk staff to be unfriendly and unprofessional. Their responses to basic inquiries lacked courtesy and competence, resembling the behavior of untrained interns rather than experienced hospitality professionals. Despite clearly requesting a non-smoking room, I was assigned a smoking room, which is a basic and unacceptable oversight.

In addition, the staff at the swimming pool reception, as well as the restaurant service team, were noticeably unwelcoming and inattentive, which further diminished the quality of my stay.

Most concerning, however, was the loss of my swim bag, which I accidentally left in the locker room area. The bag contained all of my swimming gear, including a swimsuit, goggles, cap, a swim cycle tracking ring, earplugs, and bone conduction sport earphones (SHOKZ open swim pro), items valued at over $450 USD. When I reported the loss, I was informed by maintenance staff that nothing had been found. The hotel manager then reviewed the surveillance footage, which showed that I had the bag when entering the locker room but not when I exited. Despite this, the hotel was unable to determine what happened to my belongings or who may have taken them.

This situation has left me extremely disappointed and frustrated, especially considering I was paying approximately $400 USD per night for what is supposed to be a premium hospitality experience. The lack of accountability and assistance in resolving the issue reflects poorly on the hotel's standards and guest care policies.

I kindly request that you investigate this matter further and provide a formal response regarding how the hotel intends to address both the service failures and the loss of my personal property.

I hope to hear from you soon.

Hotel is still in good condition, but the service is bad. Front desk stuffs are very impatient and rude, breakfast foods taste bad, not much variety of foods as well, but charged 140 rmb per person, that is worse breakfast I ever had in China for my entire trip, I stayed in this hotel before, was better than this, will not stay here again for sure

It was our maiden trip to China and our very first to Dalian as well. We were very impressed with the level of Grand Hyatt Dalian services and efficiencies they demonstrated for check in/out processes, room and meal services they had rendered during our stay of 4 days and 3 nights.

We had previously travelled to other countries and stayed in comparable hotels or resorts in Dubai, Holland, Belgium, Taiwan, Hongkong, Macau, Australia, Thailand, Malaysia, Indonesia and Brunei and we can confidently conclude they were on par if not better.

As our maiden trip, we were greeted with friendly smiles and helpful tips how to get around the city of Dalian and where to get good foods, site seeing and shopping etc. by their front line staffs.

Their rooms are spacious and clean and amenities such as the pool and gym were great. Breakfast buffet was a good spread of different taste and flavor for us to start our day and their staff was very quick to allocate and get us our table even when there was a crowd.

We were also treated to a complimentary cocktail reception at level 31 for the duration of our stay. We were especially impressed when their Duty Staff, Mary remembers my husband preferences of orange juice (he had ordered on the night before) when we visited them on the 3rd night. My husband says this is customer service of a very different level !! We will also like to thank another duty staff of their cocktail reception, Lily who had very patiently guided us how to get around Dalian City on our own for shopping and site see.

Thank you to Grand Hyatt Dalian and these two lovely ladies of theirs. You have portrayed and made an impressive with very long lasting impression of China's level of hospitalities to a pair of tourist on their maiden trip.

Awesome stay with family! Grand Hyatt Dalian is one of my favorite Grand Hyatts in mainland China. The hotel reached out before my arrival to coordinate time and prepare the room for my stay.

As a seasoned Hyatt globalist member, I was greeted with joy, welcomed, and upgraded to a standard suite overlooking the ocean and the XinHai square. Spectacular views of the ocean and the nightly bridge light show make my stay much more memorable!

A shout out to the manager Mary’s in the Grand Club and the Grand Club team, they are one of the friendliest and professional grand club teams I have ever encountered.

The location is beautiful and has easy access to a taxi ride to the town. Breakfast has a great variety and rotates every single day.

If you go on a family trip or business trip in Dalian, Grand Hyatt Dalian would make your trip nothing but Awesome!!

Best view ever, I always go business trip, maybe 30% of my time is on the business trip. Dalian grand Hyatt has the best view of all hotels.

Kary and Shally from the Grand Club provided exceptional service! They were both incredibly kind, polite, and carried themselves with a level of sophistication that truly stood out. Without a doubt, they are among the best I’ve encountered in any Grand Club I’ve visited.

This is one of the best hotels in Dalian. The grand view is unbeatable. The grand suite has two bathrooms that make family travel much easier. The lounge is beautiful. More important the staff are the best. Mary Liu and other staff are always helpful. Mary takes care all the needs we requested with some extra. I am very grateful. I was in similar room last year and again this year. Everything is outstanding for both stays. The room is very clean, comfortable, located at the primium location. Highly recommended!

A very grand hotel, very well organized, really clean, international food options at the breakfast, nice location, and with a nice view…
Very recommended for a business trip, the hotel is nice, the only problem is that the employees do not speak English well

Amazing hotel, outstanding hospitality and amazing views and services.
The front desk, check-in, to the concierge, to in room services to restaurants are all superior in service and quality!
The ocean and bridge views from the rooms is amazing
The rooms are very spacious and relaxing. Very comfortable temperature control, facilities and also room service here is impeccable!
Would love to stay here and it's a benchmark of hospitality in my sincere opinion

만족합니다

It’s a nice hotel with great staff (most of them) and good location. The room was clean and tidy, the breakfast was great. I saw many younger people staying at the hotel that makes the hotel more energetic. There were beautiful coastline and a huge square down the hotel, where you can take a walk or jogging if weather permits. The overall service and food in the e hotel were excellent!

Nicely maintained facility. Good check in service staffs. Low number rooms face the water side.

WiFi on the slow side. Breakfast has a large selection. Spa on 4th has good service staffs and facilities.

Housekeeping a miss. Didn’t clean with fresh teapot and cups post use. Didn’t refresh all the towels. Also caveating not an expectation, having left a tip usually housekeeping would leave a couple of extra bottled water, but that didn’t occur.

Despite the not pick on housekeeping. Still recommended.

i like the room design! overall it's a really good hotel, probably the best hotel in dalian. the breakfast was really good. the best thing about the hotel is it's view of the sea, so romantic. if i could come back to dalian i would choose grand hyatt

Best location, close to everything. And all staff are very friendly and helpful. Hotel room have great view specially at night when the bridge light up.