The Heidelberg Exzellenz Hotel

Hotels
8.6 (2934 reviews)
Rohrbacher Str. 29 , Heidelberg , de

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Family rooms
Pets allowed
Express check-in/check-out
Fax/photocopying
Non-smoking throughout
Allergy-free room
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Comfortable rooms
Excellent breakfast
Friendly staff
Cons:
Noise from other guests
Cleaning inconsistencies

Categories

Cleanliness
8.56
The rooms were reported as very clean and well-maintained.
Service
8.73
Staff were described as friendly and accommodating.
Location
8.87
The hotel is conveniently located within walking distance to the old town.
Room Quality
8.52
Rooms are spacious and well-furnished, noted for comfort and amenities.
Amenities
8.45
Good amenities including a kitchenette; however, some notes regarding noise and discomfort were mentioned.
Value for Money
8.51
Overall a decent value considering location and amenities.
Food and Beverage
8.66
Breakfast received high praise for quality and selection.
Overall Experience
8.53
Many guests reported a very pleasant stay and would come back.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 02:21

Property Description

Luxurious Accommodation
Indulge in individually furnished rooms with free Wi-Fi at The Heidelberg Exzellenz Hotel. Enjoy the convenience of a flat-screen TV with cable channels and a cozy atmosphere for a relaxing stay.

Delicious Dining Options
Start your day right with a large breakfast buffet offered each morning at The Heidelberg Exzellenz Hotel. Explore the vibrant neighborhood filled with restaurants and cafés within walking distance, providing a variety of culinary delights.

Convenient Location
Located just a short walk from Heidelberg’s old town and tram stops, The Heidelberg Exzellenz Hotel offers easy access to explore the city. With trams running directly to Heidelberg Central Station, your travels are made simple and efficient.

Book your stay at The Heidelberg Exzellenz Hotel now for a memorable experience!

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FRA

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 10 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for € 15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 2934 reviews
Cleanliness: 8.56
Service: 8.73
Location: 8.87
Room Quality: 8.52
Amenities: 8.45
Value for Money: 8.51
Food and Beverage: 8.66
Overall Experience: 8.53
A
Alla • family_with_children • us
10
2026-04-11 • via Nuitee
F
Florian • solo_traveller • de
10
Top
Pros:

Sauber, praktisch, zuverlässig! Immer Parkplätze vor Ort auffindbar!

Cons:

Nichts

2026-04-10 • via Nuitee
M
Melanie • couple • de
8
Pros:

Zimmer sehr groß, dafür aber das Bad etwas klein.
Frühstück perfekt. Personal zuvorkommend.

2026-04-10 • via Nuitee
B
Birte • solo_traveller • de
7
2026-04-10 • via Nuitee
A
Annette • couple • de
8
2026-04-10 • via Nuitee
Çinar • family_with_children • de
8
Good choice for longer family stays
Pros:

Enough space on the room for any needs. Good location, easy to find. Parking lots available in a close spot

Cons:

Comperative high prices in similar hotels

2026-04-09 • via Nuitee
M
Markus • couple • de
8
2026-04-09 • via Nuitee
Y
Yassine • family_with_children • ma
9
2026-04-09 • via Nuitee
A
Anke • solo_traveller • be
8
2026-04-09 • via Nuitee
F
Fiona • extended_group • de
8
2026-04-09 • via Nuitee
D
Diao • extended_group • it
10
2026-04-09 • via Nuitee
O
Oksana • couple • de
10
2026-04-08 • via Nuitee
L
Luca • extended_group • it
9
Ottima posizione
Pros:

Posizione fantastica, a dieci minuti a piedi dal centro città. Camera ampia e dotata di tutto, buona colazione.

Cons:

Il personale durante le festività fa orari ridotti e per questo ho dovuto fare il check in tramite una box esterna, non potendo così richiedere il permesso per il parcheggio in loco. La vasca rispetto alla doccia resta piuttosto scomoda

2026-04-07 • via Nuitee
J
Joachim • family_with_children • de
8
Pros:

Freundlich, sauber, zentral
Empfehlenswert !

2026-04-07 • via Nuitee
M
Maike • couple • de
9
2026-04-07 • via Nuitee
H
HJV • solo_traveller • de
5
Pros:

Die Lage, alles zufus erreichbar.

Cons:

Versteckte kosten. Anlocken mit einem Niedrigen Preis und nachher drauf Zahlen.

2026-04-07 • via Nuitee
A
Alexander • family_with_children • de
10
2026-04-06 • via Nuitee
A
André • extended_group • de
10
Pros:

Alles

2026-04-06 • via Nuitee
A
Alla • family_with_children • de
9
Pros:

Gute Lage, super Frühstück, sehr nettes Personal!

2026-04-06 • via Nuitee
S
Svenja • family_with_children • us
8
highly recomend this place.
Pros:

beautiful big family - room. Good breakfast, very sweet, great staff. Excellent location, downtown Heidelberg and castle in walk-able distance. Parking a bit of a challenge, street parking with with a special permit you get at the hotel but you better are a pro in parallel parking.

Cons:

really nice hotel, nothing to complain

2026-04-06 • via Nuitee