The Heidelberg Exzellenz Hotel

Hotels
8.6 (3099 reviews)
Rohrbacher Str. 29 , Heidelberg , de

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Heating
Family rooms
Pets allowed
Express check-in/check-out
Airport shuttle
Fax/photocopying
See all facilities

Review Highlights

Pros:
Comfortable rooms
Excellent breakfast
Friendly staff
Cons:
Noise from other guests
Cleaning inconsistencies

Categories

Cleanliness
8.56
The rooms were reported as very clean and well-maintained.
Service
8.73
Staff were described as friendly and accommodating.
Location
8.87
The hotel is conveniently located within walking distance to the old town.
Room Quality
8.52
Rooms are spacious and well-furnished, noted for comfort and amenities.
Amenities
8.45
Good amenities including a kitchenette; however, some notes regarding noise and discomfort were mentioned.
Value for Money
8.51
Overall a decent value considering location and amenities.
Food and Beverage
8.66
Breakfast received high praise for quality and selection.
Overall Experience
8.53
Many guests reported a very pleasant stay and would come back.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 02:21

Property Description

Luxurious Accommodation
Indulge in individually furnished rooms with free Wi-Fi at The Heidelberg Exzellenz Hotel. Enjoy the convenience of a flat-screen TV with cable channels and a cozy atmosphere for a relaxing stay.

Delicious Dining Options
Start your day right with a large breakfast buffet offered each morning at The Heidelberg Exzellenz Hotel. Explore the vibrant neighborhood filled with restaurants and cafés within walking distance, providing a variety of culinary delights.

Convenient Location
Located just a short walk from Heidelberg’s old town and tram stops, The Heidelberg Exzellenz Hotel offers easy access to explore the city. With trams running directly to Heidelberg Central Station, your travels are made simple and efficient.

Book your stay at The Heidelberg Exzellenz Hotel now for a memorable experience!

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FRA

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 10 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for € 15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 3099 reviews
Cleanliness: 8.56
Service: 8.73
Location: 8.87
Room Quality: 8.52
Amenities: 8.45
Value for Money: 8.51
Food and Beverage: 8.66
Overall Experience: 8.53
H
Henk • solo_traveller • nl
8
Pros:

Goede locatie, vlak bij het centrum.

Cons:

Beperkte inchecktijd/ bezetting receptie, meestal is deze ruimer bij een hotel.

2026-06-27 • via Nuitee
C
Cathy FARNHAM • solo_traveller • gb
8
Great location
Pros:

Great location-easily walkable to the main and old town. Friendly staff. Bedroom nice size

Cons:

The fridge in the bedroom was completely ineffective. Breakfast felt overpriced at 19 euros

2026-06-27 • via Nuitee
K
Kittikun • solo_traveller • th
8
Toll
Pros:

The room is so comfortable and wide. When I have a chance to go back ro Heidelberg, this hotel will absolutely be my first choice.

2026-06-26 • via Nuitee
I
Ioannis • solo_traveller • gr
9
Pros:

Άνετο όμορφο και τεράστιο δωμάτιο .πολυ καλη τοποθεσία,10 λεπτά με τα πόδια από το κέντρο,

Cons:

Το μόνο ίσως.. ότι νομιζαμε ότι παρέχει δωρεάν πάρκινγκ αλλά τελικά ειναι με χρέωση 15 ευρώ τη μερα

2026-06-26 • via Nuitee
K
Kris • solo_traveller • be
10
2026-06-26 • via Nuitee
P
Peter • couple • at
7
2026-06-25 • via Nuitee
R
Roman • couple • nl
6
Unbearable in summer
Pros:

The room was really big, stylish and squeaky clean!
The location is pretty good as well, with easy access to the central station and the old city.

Cons:

The reception is only open during office hours, which is ridiculous. What if I lock myself out of the room in the evening? Or if I lose the key card while away. I'd be completely on my own, and it's unacceptable.
Also, there is no AC in the room, and we couldn't sleep at night with that heat. Unfortunately, AC's are not very common in Germany overall, so I can't fully blame it on the hotel.

2026-06-25 • via Nuitee
F
Folkert • couple • de
9
Alles top
Pros:

Tolle Lage, sehr freundliches Personal. Frühstück lecker mit ausgesprochen guten Lebensmitteln. Wir mussten früher abreisen. Kein Problem die letzte Übernachtung zu stornieren. Danke dafür. Beim nächsten Aufenthalt kommen wir ganz sicher wieder in das Hotel. Viel Erfolg weiterhin.

Cons:

Nichts

2026-06-25 • via Nuitee
A
Andrew • solo_traveller • gb
8
2026-06-24 • via Nuitee
L
Laure • family_with_children • lu
6
2026-06-24 • via Nuitee
N
Ninja • couple • de
8
Pros:

Liegt sehr zentral

Cons:

Keine Klimaanlage, schlecht isoliert

2026-06-24 • via Nuitee
E
Emmeram • extended_group • de
7
2026-06-23 • via Nuitee
D
Debra • solo_traveller • de
8
Pros:

Large room

Cons:

No AC

2026-06-23 • via Nuitee
D
Debra • couple • de
8
Pros:

Central

Cons:

No AC

2026-06-23 • via Nuitee
B
Bert • couple • nl
10
Prima tijd gehad in Heidelberg.
Pros:

De ligging wat goed op loopafstand van het centrum.
Prima ontbijt en vriendelijk personeel

Cons:

Jammer dat er geen airco was .
Het was in de periode dat we daar waren extreem warm. Er was wel een ventilator die wat verkoeling gaf.

2026-06-22 • via Nuitee
S
Samir • solo_traveller • sa
9
Pros:

حلاوة الاستقبال سرعة الدخول توفر الأدوات في الشقة

Cons:

لاشيء كل شيء جميل حتى موقف السيارة مقابل الفندق باليورو لليوم الواحد .

2026-06-21 • via Nuitee
M
Manuela • couple • ch
9
2026-06-21 • via Nuitee
M
Monika • family_with_children • de
7
Gut
Cons:

Die fehlende Klimaanlage

2026-06-21 • via Nuitee
K
Kathrin • solo_traveller • de
9
2026-06-21 • via Nuitee
M
Marzena • solo_traveller • pl
9
Pros:

Dobra lokalizacja, przestronne i wygodne pokoje

Cons:

Brak klimatyzacji zwłaszcza że było ponad 30* upału

2026-06-20 • via Nuitee