Levels Unawatuna

Doors and the sides were see through and bit rusty

Location , tuk tuk $$$ garage more to get around

Il bagno della mia camera era senza acqua calda ( sono andata in un’altra stanza per fare la doccia ..!!) colazione poco varia e prodotti dolci di scarsa qualità .La testiera del mio letto era piena di macchie di sporco

Уборка номеров по запросу, не очень качественная.

After 24 hours of travel, 6+ months of planning, and multiple prior conversations with the hotel (including booking an extra night), we arrived at 8pm to outright hostility. The owner and staff insisted we had no booking and no room, despite us presenting a valid confirmation code, PIN, and written proof. We were called liars and told—without a shred of concern—that there was “nowhere else to stay locally,” after we had already spent money on taxis and travelled hours to reach this place.

The manager then pulled up our booking on her own screen, complete with a “press to cancel” button, yet still had the audacity to claim it must have already been cancelled and “wasn’t on their system.” The contradiction was laughable. Her attitude was aggressive, dismissive, and completely unprofessional—standing in our faces and making snide, unhelpful comments instead of resolving a problem they clearly caused.

Left stranded at night, we were forced to scramble for accommodation with only two options left for the date. Stressful, unnecessary, and entirely avoidable.

Unimpressed doesn’t begin to cover it. Disappointing is generous. Avoid at all costs.

We had the most expensive rooms at the property- the 2 suites, but the bathrooms were not good - the toilets didn’t flush well, the level of. Cleanliness was not great, the water pressure was poor, the location had parking only for 1 vehicle and there was street parking in a very narrow and busy street which was not ideal.

Location is a bit of a nightmare up in mountains 500-1000 rupees to get into unawatuna. Sunbed by the pool don’t get the sun much, the pool is also tatty missing tiles. I was expecting to have my room cleaned daily and it wasn’t at all nor was my water filled up.

Отель правда подуставший, видно, что все было сделано от души, но лет 10-15 назад. Однако я понимала это по фото и не удивилась. При этом все достаточно ухожено, чисто, насколько возможно.
Состояние ванной, которая, по идее, являлась одним из преимуществ нашего номера, оставляет желать лучшего, я не рискнула в нее ложиться. Но это и не так важно, когда рядом океан! В общем, искренне считаю, что если рассмотреть внимательно фото, смерить ожидания и соотнести цену и качество - это прекрасный выбор.

Everything

На крыше отличный вид на океан и закат, НО солярий требует ремонта.

Reception is not very welcoming. The reception desk had chipped black paint that was very visible. The rest room was very dark and smelled...it was dirty behind the sink and the toilet and worst of all there was no toilet paper and had nothing to dry your hands with.

The room has little notices saying how environmentally friendly they are, but the usage of chemical cleaners were very visible,
Bicarbonate of soda and vinegar would do a better job and will not be harmful to the environment.

We had no tea in our room either.

The bathroom was large and airy, with lovely working fixtures, fittings, and clean large towels. There was a jacuzzi that was old and dated .... stained, inside the jets were dirty. It was advertised as a bath.
The shower was large, but the edges of the floor were dirty. It would only take a good old hard brush!!!!

The dining room chairs, although aesthetically pleasing, were very uncomfortable...

The pool looks very inviting and the pool area was very beautiful.

The attention to detail is lacking.