Elegant Suites Westlake

Hotels
9.2 (772 reviews)
10B Dang Thai Mai Street , Hanoi , VN
+84 24 3710 0088

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Great amenities
Variety of food
Cons:
Construction noise
WiFi issues

Categories

Cleanliness
8.76
Most rooms were noted to be clean, though some external factors were mentioned regarding noise.
Service
9.73
Staff received multiple compliments for being helpful and friendly, especially Adam.
Location
8.77
Good location but mentioned construction noise affecting the experience.
Room Quality
9.22
Spacious rooms with good amenities, larger than expected.
Amenities
9.25
Excellent amenities including a spa and a sizable pool.
Value for Money
9.21
Good value for the quality and space provided.
Food and Beverage
9.26
Breakfast variety and quality were highlighted as a major positive.
Overall Experience
9.43
Overall, guests expressed a strong desire to return, indicating high satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:49

Property Description

Luxurious Accommodation
Elegant Suites Westlake offers spacious studios and apartments with self-catering facilities, free WiFi, and complimentary private parking. Each unit is equipped with modern amenities for a comfortable stay.

Convenient Location
Situated in Hanoi, the property is near popular attractions such as Phu Tay Ho, West Lake, and Tran Quoc Pagoda. With Noi Bai International Airport just 17 km away, guests can easily access the hotel from the airport.

Exceptional Facilities
Enjoy 24-hour service at the front desk, relax in the garden or on the terrace, and make use of additional amenities like the shared lounge, ticket service, and tour desk. Elegant Suites Westlake ensures a memorable and hassle-free stay for all guests.

Book your stay at Elegant Suites Westlake for a luxurious and convenient experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

9.2
Based on 772 reviews
Cleanliness: 8.76
Service: 9.73
Location: 8.77
Room Quality: 9.22
Amenities: 9.25
Value for Money: 9.21
Food and Beverage: 9.26
Overall Experience: 9.43
A
Anshumaan Akula • solo_traveller • in
10
Pros:

Excellent property with very warm staff.

2026-09-17 • via Nuitee
A
aseel • extended_group • kw
10
2026-09-16 • via Nuitee
D
Debra • couple • au
10
Pros:

Staff and facilities are great

2026-09-11 • via Nuitee
W
Walter Y • solo_traveller • sg
8
2026-09-07 • via Nuitee
M
Marta • solo_traveller • pt
10
2026-09-05 • via Nuitee
J
Jonatan Dadon • solo_traveller • il
9
2026-09-05 • via Nuitee
K
Karla • family_with_children • au
10
2026-09-04 • via Nuitee
A
A M Ehsan ul • solo_traveller • bd
8
Good property except staff behaviour.
Pros:

Peaceful

Cons:

At the reception desk a lady was stiff and commanding. Late check out may not be possible but it can be delivered in a softer and polite ways.

2026-09-04 • via Nuitee
I
Iqbal Singh • couple • us
9
2026-09-03 • via Nuitee
Y
yamit & koby • solo_traveller • il
3
Pros:

The hotel is located within a construction site; the entire street is undergoing renovations, and the furniture is old.

Cons:

Nothing

2026-09-01 • via Nuitee
S
SITTIKORN • couple • th
10
2026-08-29 • via Nuitee
S
SITTIKORN • couple • th
10
2026-08-29 • via Nuitee
E
Ehsan • extended_group • bd
6
in a nutshell i am disappointed. My expextation were much more from the reviews.
Pros:

I like the service of the reception personnel. They were very supportive and prompt in solving problems.

Cons:

1. The room service needs improvement. On the first night i wasn't provided with complementary water bottles. that's why i had to take a bottle from the paid services and room service charged it to my room bill. Though it was waved when i explain it to the the reception. 2. On the next night internet connection was lost. The service engineer took time but solve the problem. After an hour internet was lost again which hampered my work. then they had to change my room at the middle of the night. 3. The menu of the breakfast is very monotonous. Need variation. if required hotel can add more items in the menu.

2026-08-28 • via Nuitee
A
Audrey • couple • us
10
Will be back again.
Pros:

Great location. Friendly staff. Very nice and clean.

Cons:

No complaints. Everything was perfect.

2026-08-27 • via Nuitee
B
Barnes Librio • extended_group • au
10
2026-08-25 • via Nuitee
Q
Quinten • family_with_children • nl
8
Ruime kamer en mooi zwembad
Pros:

Groot zwembad. Ruime kamer

Cons:

Er werd niet grondig schoongemaakt

2026-08-24 • via Nuitee
D
David • family_with_children • gb
10
Top class hotel
Pros:

Exceptional service, fantastic big rooms, good location, great place to stay all round

2026-08-24 • via Nuitee
Z
Zoya • solo_traveller • kr
10
Pros:

Nice wide pool with different depth.
2 bedroom room.
Nice kitchen with everything you need even multi cooker.
Good breakfast with nice noodle every day. Pancakes crepes and waffle station was very nice addition.
Everybody is very kind and polite.

Cons:

Location with the ongoing costruction is kinda off. Some taxists did not want to go to the main entrance..
Knifes in the room were not sharp enough for fruits ((
If not these our stay was very nice.

2026-08-23 • via Nuitee
I
Ioannis • solo_traveller • gr
3
Humidity and a strong smell of mold
Pros:

The hotel is clean, and the staff are very friendly and genuinely try to help with anything you need. The swimming pool is large and beautiful, and it is definitely one of the highlights of the hotel.

Cons:

Unfortunately, we were disappointed by several aspects of our stay. The room had significant humidity and a strong smell of mold. We had to leave because the following morning both of us woke up feeling unwell. Despite this, the hotel refused to provide a refund for the unused nights.

The hotel itself appears to have been built with expensive, high-quality materials, but unfortunately it feels like it has been left in the past and needs modernization. The TV is not a smart TV, the mattress is an old-fashioned spring mattress, and the air-conditioning system in the rooms is outdated.

Communication was also difficult, as the staff's English was quite limited.

We booked a good suite for around €100 per night, but in reality it was mainly just a large space without anything particularly special. For example, there wasn't even a second TV in the bedroom.

Overall, the hotel has good potential and some excellent facilities, but the rooms and technology need a significant update to match the quality and price level expected today.

2026-08-23 • via Nuitee
N
Nithia • solo_traveller • my
10
Pros:

The staff, facilities, breakfast, room, comfortable beds. They have provided a Nespresso coffee machine as well. The view was good, soundproofing was really good as we didn't hear the heavy constructions going around. Restaurants are nearby. The staff even gave us a packet of Vietnamese coffee to enjoy back home.

Cons:

The Wi-fi connection was weak due to the constructions nearby. A notice was put up on the elevator though. Due to the construction nearby, walking was not so feasible but Grab gets you there easily.

2026-08-20 • via Nuitee