Hotel Principe

Hotels
6.9 (174 reviews)
Prolongacion Heroes 326 , Chetumal , mx

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly reception staff
Good location
Satisfactory food options
Cons:
Dirty environment
Outdated rooms
Unsatisfactory amenities

Categories

Cleanliness
3.65
Horrible cleanliness reported with dirty sheets and bathrooms.
Service
8.15
Only some staff were friendly; reception staff were noted positively.
Location
9.15
Several reviews implied a good location, better than other aspects.
Room Quality
5.65
Rooms noted as outdated and lacking basic amenities.
Amenities
5.65
Amenities such as pool and AC reported as unsatisfactory.
Value for Money
7.65
Value considered reasonable for the price, but not without issues.
Food and Beverage
8.65
Breakfast options were well-received.
Overall Experience
6.65
General dissatisfaction due to cleanliness and maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:08

Property Description

Outdoor Pool for Relaxation
Hotel Principe offers guests the perfect escape with its inviting outdoor pool, ideal for a refreshing dip or lounging under the sun.

Comfortable Rooms with Essential Amenities
Each air-conditioned room at Hotel Principe is equipped with cable TV, a work desk, and a telephone, providing guests with a comfortable stay.

Convenient Location for Exploring
Located in central Chetumal, Hotel Principe is within close proximity to the Mayan Culture Museum, making it a convenient choice for travelers interested in exploring the local attractions.

Experience the perfect blend of comfort and convenience at Hotel Principe. Book your stay now for an unforgettable getaway.

Important information:

Visa, MasterCard and American Express are accepted for payments on site.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: CTM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children from 1 year old to 17 years old stay for MXN 120 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.9
Based on 174 reviews
Cleanliness: 3.65
Service: 8.15
Location: 9.15
Room Quality: 5.65
Amenities: 5.65
Value for Money: 7.65
Food and Beverage: 8.65
Overall Experience: 6.65
T
Theodora • couple • us
2
Hotel Peincipe is not sanitary and needs major renovation.
Pros:

Only the reception staff and 1 maintenance personnel was friendly. The cleaners was not friendly and nasty.

Cons:

The tiles in the bathroom needs to be scrubbed the sheets and blanket on the bed was not changed I could see soil on them and they smelled old. The wooden door was cracking open. The slide door could slide well due to dirt build up. The television was not working in room 27. The glass are not cleaned. It was overall horrible and unclean. O and the pool water was so dirty like it has not been cleaned for sometime. I would never recommend them. The room don’t even have a blow dryer or iron. No bodyway or shampoo was in the dispenser in the shower. HORRIBLE.

2025-10-15 • via Nuitee
A
Angelica
4
Pros:

Not too friendly

2025-10-08 • via Nuitee
L
Libni • family
4
Pros:

Alberca muy sucia. Aire acondicionado no servia. No lo podias apagar. No se podia regular temperatura. Lo apagamos un rato durante la noche por el frio y al sentirse el calor un tato despues se intento prender y no se podia. 3 de la mañana y esperando que el personal lo prendiera lo cual tambien les costo muchísimo hacerlo

2025-09-26 • via Nuitee
• extended_group • bz
1
2025-09-13 • via Nuitee
M
Ms. Nicholas • family_with_children • bz
5
2025-09-01 • via Nuitee
• family_with_children • bz
1
2025-08-18 • via Nuitee
B
Bernard • family_with_children • bz
7
Pros:

great loaction, great price, would definetly stay again.

Cons:

the room are some what out dated and the bedding are out dated

2025-08-14 • via Nuitee
C
Cesar
2
Pros:

Mucho ruido de los guespedes

2025-08-10 • via Nuitee
• couple • bz
7
Cons:

Floor mats in the bathroom and more towels

2025-08-07 • via Nuitee
D
Dennis • family_with_children
4
Pros:

La piscina tuvo una lámpara interna que se rompió y tenía el cable colgando sin energía obviamente, en la aplicación decía paga hasta 18 meses y no fue a si; decía que incluía desayuno y tampoco.

2025-08-04 • via Nuitee
A
Andres
8
Pros:

Muy ruidosa por el tema de la alberca y las ventanas no ayudan a mitigar

2025-07-29 • via Nuitee
B
Bernard • family_with_children • bz
7
For the price it is worth the stay
Pros:

Pancakes, waffles with egg and bacon, A warm cup of coffee or tea

Cons:

The shower did not have hot water.
The AC unit shuts off at night a few times
The rooms need to be cleaned properly, has a dusty smell.

2025-07-28 • via Nuitee
V
Velia
2
Pros:

El personal se equivocó en darnos las habitaciones ya después de estar instalandos nos cobraron 200 por habitación pero está deteriorado el hotel no había agua caliente

2025-07-25 • via Nuitee
J
John Quezada • couple • mx
6
2025-07-13 • via Nuitee
M
Moroni Efrain • friends
8
Pros:

Buen lugar solo que la habitación algo viejita pero no le quita que está en buen lugar, buen servicio, y limpio ojo, el precio está bien para lo que uno obtiene, super cómodo

2025-05-17 • via Nuitee
M
Maria del
10
Pros:

Todo me pareció bien, deberían reactivar el restaurante del hotel.

2025-05-12 • via Nuitee
B
Botes • family with young children • bz
8
Very good
2025-04-27 • via Nuitee
M
Marco Antonio
10
Pros:

Todo muy bien gracias

2025-04-17 • via Nuitee
F
Frank • family
10
Pros:

I was offered upgrade to King room! Very helpful staff

2025-04-02 • via Nuitee
J
Janine • family with young children • bz
7
Convenient
Pros:

Quietness

Cons:

Wi-Fi service sucks after the 2nd floor

2025-03-17 • via Nuitee