SureStay by Best Western Salem

Hotels
•
SureStay Hotel by Best Western
7.8 (175 reviews)
1015 E Hackberry St. , Salem , US

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Great value / inexpensive
Convenient / great location for Salem
Rooms and hallways clean
Comfortable beds
Good breakfast
Cons:
Service failure: reservation canceled / no accommodations
Amenities (pool) noted as a common negative

Categories

Cleanliness
8.8
Multiple reviews explicitly state rooms and hallways were clean; guests described the room as a 'clean inexpensive place.'
Service
4.5
Mixed sentiment: one reviewer reported the hotel had no accommodations for them and their reservation was canceled, indicating a notable service failure.
Location
9
Multiple mentions of a convenient/great location for visiting Salem and proximity compared to other options.
Room Quality
8.6
Beds were repeatedly described as comfortable and rooms were noted as clean, indicating above-average room quality.
Amenities
6.5
Amenities are sparsely mentioned; the pool is noted as a common negative in other reviews (and unused by these guests), suggesting amenities are a weaker area.
Value for Money
9.2
Several reviewers highlighted great value and that the hotel was inexpensive compared with alternatives.
Food and Beverage
8
Breakfast was described as good by at least one reviewer; others did not use it but did not complain.
Overall Experience
7.8
Aggregate impression: generally positive (clean rooms, comfortable beds, good value, good location) but tempered by at least one serious service issue (reservation cancellation).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:39

Property Description

On-Site Bar and Indoor Pool

Enjoy a relaxing stay at the Cobblestone Hotel & Suites - Salem with convenient amenities such as an on-site bar and indoor pool. Unwind after a day of exploring the historic Becks Mill or take a refreshing swim in the pool.

Free WiFi and Complimentary Breakfast

Stay connected with complimentary WiFi access throughout the hotel. Start your day right with a delicious free breakfast featuring a variety of items including fresh juice, scrambled eggs, and pastries.

Convenient Facilities and Nearby Attractions

Take advantage of the 24-hour front desk, fitness centre, and business centre during your stay. Explore nearby attractions like the John Hay Museum and Western Hills Golf Course just a short drive away.

Book your stay at the Cobblestone Hotel & Suites - Salem for a memorable experience in Salem.

Important information:

-The property is not responsible for any mishaps associated with the in-room safes.

-Only in-house guests can use the property's parking facilities. No loitering allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SDF

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 175 reviews
Cleanliness: 8.8
Service: 4.5
Location: 9
Room Quality: 8.6
Amenities: 6.5
Value for Money: 9.2
Food and Beverage: 8
Overall Experience: 7.8
C
Carey • couple • us
9
Don’t believe the bad reviews
Pros:

Great value. Convenient location for us. We were visiting friends in Salem. Other choices were thirty to forty minutes away and were two to three times more expensive. Didn’t need the pool, a common negative complaint. Didn’t use the breakfast. If you want a clean inexpensive place, this is it

2026-10-27 • via Nuitee
M
Melissa • couple • us
7
Pros:

The rooms and hallways was clean beds was comfortable great location

2026-10-24 • via Nuitee
C
Cathy • couple • us
7
2026-10-23 • via Nuitee
S
Shupe • family_with_children • us
9
This is a yearly go-to place to stay for our trip to Salem.
Pros:

The breakfast was good and the room was clean. The beds were comfortable.

2026-10-19 • via Nuitee
A
Amy • couple • us
1
Cons:

Arrived and they had no accommodations for me
And canceled my reservation.

2026-10-12 • via Nuitee
K
Kristina
10
Good spot!
Pros:

Th staff were friendly and everything was very clean. Everything was right down the road from the hotel so we had anything we needed.

2025-09-22 • via Nuitee
R
RAYMOND • partner
2
Pros:

No hot water, probably one of the worst stays we have had in a long time. Everything non functional!

2025-09-22 • via Nuitee
C
Carol
10
Pros:

Very nice slept and rested great

2025-07-28 • via Nuitee
B
Bonnie • review category business travellers • us
7
Good
2025-07-25 • via Nuitee
J
Jessica • family with young children • us
4
Disappointing
Pros:

That they had a pool and location and the nicely dressed office lady

Cons:

The fact that the other front desk people seemed to have a lot of friends hanging out that the pool area just seemed yucky and the salt filter the breakfast sucked the website and no hot tub room but they do have one

2025-07-20 • via Nuitee
K
Kirk • solo traveller • us
3
Poor
2025-07-17 • via Nuitee
J
Janneane • friends
10
Pros:

Very friendly and courteous staff immediately arranged a lower level room when requested. Great dining recommendations!
Hotel was clean and comfortable and felt safe.

2025-07-14 • via Nuitee
F
Faye • family
6
Pros:

The room seemed fairlty clean. The breakfast was not great. Scrambled eggs both mornings were so slimy wet, not tasty either. Saus links were not warm. Saus gravy was good but cool. Had to go 5o front desk & ask for washcloths after being told that we did not have. There were extra people with dog hanging around the hotel helping staff from time to time. Didnot have a profressional feel. This hotel nedds competition to make it better!!

2025-07-13 • via Nuitee
P
Paul • partner
10
Pros:

It was very clean.
Staff is super friendly.
Nice breakfast.
Easy in and out.

2025-07-12 • via Nuitee
S
scottfY731HQ • Family
2
Rooms not cleaned
Pros:

Worst managed hotel i've ever been to. Arrived at 11:30 pm 7/9/25 and was given a room with 1 bed when I booked 2 beds. I was given a 2nd room and it wasn't cleaned, bedding stripped and wadded up on top of beds. I was given a 3rd room and it had NO towels and all of the shampoo, conditioner and bodywash were empty. There was breakfast in the lobby the next morning with no utensils to eat with. I had to hunt around to find forks and there were so many flies it was like eating at an outdoor barbecue. The pool was cloudy and had a strange film on top of the water. We didn't swim out of fear of dissentary or denge fever or some other water born illness. Whomever owns and manages this place should get into a different business.

2025-07-10 • via Tripadvisor
C
Colin • family with young children • us
6
Pleasant
2025-07-10 • via Nuitee
O
O5874IWvanessan • Family • us
10
Good Overnight Reset
Pros:

Breakfast was very nice. The pool was very refreshing, slightly heavy on chlorine, but still very nice. The rooms were beautiful & the staff was very friendly & accommodating.

2025-07-09 • via Tripadvisor
D
Duane • young couple • us
6
Pleasant
Pros:

A place to sleep that was okay.

Cons:

It is not very well managed. Arrived and rooms not cleaned yet. Out of towels. Seems like people living in some of the rooms. Staff

2025-07-09 • via Nuitee
D
Dawn • family
6
Pros:

The property

2025-06-30 • via Nuitee
G
George
6
Pros:

Room was clean and tidy. Staff was overwhelmed by the time we checked in. Only one person cleaning rooms so our room had no soap, conditioner or shampoo. The lock on the bathroom door did not lock. The volume on the controller did not work. Overall an ok stay. I would give it another chance. Just think it was honestly an off day for the hotel.

2025-06-29 • via Nuitee