SureStay by Best Western Salem

Th staff were friendly and everything was very clean. Everything was right down the road from the hotel so we had anything we needed.

No hot water, probably one of the worst stays we have had in a long time. Everything non functional!

Very nice slept and rested great

That they had a pool and location and the nicely dressed office lady

Very friendly and courteous staff immediately arranged a lower level room when requested. Great dining recommendations!
Hotel was clean and comfortable and felt safe.

The room seemed fairlty clean. The breakfast was not great. Scrambled eggs both mornings were so slimy wet, not tasty either. Saus links were not warm. Saus gravy was good but cool. Had to go 5o front desk & ask for washcloths after being told that we did not have. There were extra people with dog hanging around the hotel helping staff from time to time. Didnot have a profressional feel. This hotel nedds competition to make it better!!

It was very clean.
Staff is super friendly.
Nice breakfast.
Easy in and out.

Worst managed hotel i've ever been to. Arrived at 11:30 pm 7/9/25 and was given a room with 1 bed when I booked 2 beds. I was given a 2nd room and it wasn't cleaned, bedding stripped and wadded up on top of beds. I was given a 3rd room and it had NO towels and all of the shampoo, conditioner and bodywash were empty. There was breakfast in the lobby the next morning with no utensils to eat with. I had to hunt around to find forks and there were so many flies it was like eating at an outdoor barbecue. The pool was cloudy and had a strange film on top of the water. We didn't swim out of fear of dissentary or denge fever or some other water born illness. Whomever owns and manages this place should get into a different business.

Breakfast was very nice. The pool was very refreshing, slightly heavy on chlorine, but still very nice. The rooms were beautiful & the staff was very friendly & accommodating.

A place to sleep that was okay.

The property

Room was clean and tidy. Staff was overwhelmed by the time we checked in. Only one person cleaning rooms so our room had no soap, conditioner or shampoo. The lock on the bathroom door did not lock. The volume on the controller did not work. Overall an ok stay. I would give it another chance. Just think it was honestly an off day for the hotel.

Great room and pool and great staff

This place needs a deep cleaning. The bedding and bathroom were clean. I've stayed here many times. Every time I've stayed, there's been a sign on the pool door stating "pool closed for maintenance" There's no elevator, the time before when I stayed there I mentionef I couldn't believe no elevator.(I have a very bad back) The lady replied and said "we have a pool instead". Seriously?
The staff is friendly enough. They look exhausted and overworked.
While checking for bedbugs(I do this everywhere I stay) the area behind the mattress on the box springs dust ruffle behind the mattress was gross. Very.
They try to do the best they can. I will say Ive experienced one lady who works there and she usually makes you feel like she's doing you favor checking you in. The walls in the rooms and common areas need painted. Bad. Instead they invested in a "bar" next to the front desk. I sound petty. I just can't ignore this anymore. I believe the 8.6 is very misleading The only reason I continue to stay is because it's better than other place in town. Oh, one time I booked online, arrive and was told they're sold out. But then she looked at the computer forever and finally said they had one. I personally think they just didn't want more guests because they aren't used to accommodating a full house.
My last stay was not great.
Also, when I arrived I had to wait for the front desk lady to finish her cigg out front. She deserves a break. But come on!
The coffee is descent.

Not a very good place

Rooms are good places clean.Good breakfast in the kiosk