Neighbourgood Newlands

Hotels
8 (1664 reviews)
10 Hemlock Street , Cape Town , za

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Central, safe location
Friendly and welcoming staff (generally)
Clean rooms and bathrooms
Good value for money
Easy parking / convenient for work travel
Comfortable, uncomplicated vibe
Cons:
Noise from adjoining rooms, roof or outside building work
Fitness centre / restaurant closures unannounced
Lousy or limited coffee/menu at breakfast
Room wear-and-tear (damage, cigarette debris on balcony)
Isolated severe service/security incident
Small in-room work surfaces and some faulty items (kettle, pillows)

Categories

Cleanliness
8.5
Rooms and bathrooms are repeatedly praised as clean and well kept; isolated issues such as balcony cigarette debris and some wear-and-tear were reported.
Service
7.5
Staff are frequently described as friendly and welcoming, and check-in is seamless for many, but there are serious service failures reported (notably a confrontational security incident and poor handling of closed amenities).
Location
9
Multiple guests call the location central, safe and the best in Cape Town — a consistently strong point despite occasional external noise from building work or roof areas.
Room Quality
7.5
Rooms are generally comfortable and clean, but issues noted include small work surfaces, thin interleading walls (noise), visible wear and tear, balcony litter and a cracked kettle; pillows replacement was also requested.
Amenities
7
Mixed reports: parking and coffee praised by some, but key amenities (fitness centre, restaurant) were closed at times without prior notice and in-room kettle was faulty for at least one guest.
Value for Money
8.5
Several guests explicitly state this is great value for money and good value given the location and cleanliness.
Food and Beverage
7.5
Breakfast is described as fresh and healthy by some, but others complained of lousy coffee, a limited menu and lack of preferred dinner options (e.g., ribs/steaks).
Overall Experience
8.5
Overall positive with many repeat guests and recommendations, though the stay for some was marred by amenity closures, noise and at least one severe, humiliating staff/security incident.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 06:00

Property Description

Luxurious Accommodation and Amenities
Experience modern rooms with private bathrooms, flat-screen TVs, and balconies available in select rooms. Enjoy a delicious breakfast with various options and dine at the on-site restaurant offering local cuisine.

Convenient Facilities
Benefit from a fitness centre, shared kitchen, concierge service, and luggage storage. Free private parking, a shared lounge, and a terrace are also available during your stay.

Multilingual Staff and Nearby Attractions
Our receptionists speak Afrikaans, English, French, and Irish to assist you better. Explore nearby attractions like Kirstenbosch National Botanical Garden and CTICC easily from our prime location.

To book your perfect stay at Neighbourgood Newlands, reserve now and experience excellence in hospitality.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CPT

Location

Guest Reviews

8
Based on 1664 reviews
Cleanliness: 8.5
Service: 7.5
Location: 9
Room Quality: 7.5
Amenities: 7
Value for Money: 8.5
Food and Beverage: 7.5
Overall Experience: 8.5
M
Makhosazana • solo_traveller • za
5
Pros:

Loved the area

Cons:

For me it didnt serve the purpose of my stay. I was there specifically for exams and the table inside the room was so small it didnt serve the purpose and during the day there were people working outside on the side of building which disturbed me. I needed a quiet place and less distractions and I didn't get that.

2026-08-08 • via Nuitee
N
Nicholas • solo_traveller • za
8
Pros:

Staff are always friendly and welcoming. Rooms are nice and clean

2026-08-08 • via Nuitee
M
Mohamed • solo_traveller • za
7
Pros:

Location

Cons:

Lousy coffee at breakfast. And hardly a menu to talk about. On the last evening a security guard knocked on my room door at dinner time and refused to leave. Asking me to accompany him to reception.

This hotel bears the notoriety of the worst, humiliating experience I have ever borne in 35 years of global travel. Shameful, unprofessional and unbecoming behaviour. Not sure how staff are trained at Neighbourgood to behave in such a manner.

2026-08-05 • via Nuitee
P
Phoebe • solo_traveller • za
5
Not what I was expecting from Neighbourgood.
Pros:

The service was acceptable. The room was good. The bathroom was clean.

Cons:

The fitness centre and Restaurant was closed when got there on Sunday afternoon. This was not stated in the portfolio. And the fitness centre was the main reason I booked here. The kettle was cracked and could not boil 1 cup of water without the water running into the electrical parts below.

2026-08-04 • via Nuitee
L
Lee • solo_traveller • za
9
Pros:

This is the best value for money and best location in Cape Town.

2026-08-04 • via Nuitee
V
Van Der Vindt • couple • za
10
Pros:

I like the cleanliness about the entire Hotel

Cons:

I didn't like the fact that uou don't sell ribs or steaks in your restaurant. But breakfast was realy nice.

2026-08-04 • via Nuitee
B
Boersma • solo_traveller • za
9
I really enjoyed the stay. Peaceful and clean and central
Pros:

I was told my stay did not include breakfast?!

Cons:

Had i the same teacup the 3 days. I was told it would be replaced.

2026-08-03 • via Nuitee
K
Kar • extended_group • za
10
2026-07-23 • via Nuitee
K
Kar • extended_group • za
10
2026-07-23 • via Nuitee
A
Abendanon • solo_traveller • za
10
I really enjoyed it, was a new experience and will def stay again.
Pros:

Location and convenience was great. Enjoyed comort, and uncomplicated vibe. Staff were so friendly, the decor was cool, chic but not fussy .

Cons:

The room next door to me ( I was 104) was quite noisy -(intereleading room) as in - you can hear everything in the next door room. I wouldnt take that room again.

2026-07-22 • via Nuitee
I
Isabel • solo_traveller • za
8
A lovely venue for a business visit. I will use them again.
Pros:

Everything was great.

Cons:

The walls are not very soundproof

2026-07-20 • via Nuitee
A
Ankit • solo_traveller • za
10
2026-07-19 • via Nuitee
A
Ankit • solo_traveller • za
10
2026-07-19 • via Nuitee
K
Kamal • solo_traveller • in
8
I always stay here when I am in Capetown for work. Amazing stay and good location.
2026-07-19 • via Nuitee
Y
Yusrah • solo_traveller • za
8
2026-07-17 • via Nuitee
K
Kyle • solo_traveller • za
7
2026-07-17 • via Nuitee
M
Martinette • solo_traveller • za
9
Pros:

Second time we've stayed at Neighbourgood Newlands. Check-in was seamless. Rooms are good and clean. Enjoyed our stay.

2026-07-17 • via Nuitee
S
Sue • solo_traveller • za
9
2026-07-14 • via Nuitee
M
M • solo_traveller • za
10
Pros:

Everything.

Cons:

Nothing

2026-07-13 • via Nuitee
G
Gorden • solo_traveller • za
8
Great two night stay in a central location.
Pros:

Great location

Cons:

Nothing

2026-07-13 • via Nuitee