Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Zeer luxueus

Room is beautiful and luxurious.
Hotel conneted to mall, Central and Strategic
Staff Miss. Early and Mr. Calvin perfect respon

The food is nice, seasoning is enough for me, the staff were friendly, especially Miss. Early and Mr. Bram who assisted me.
The hotel has a comfortable asmosphere

Located at the ciputra world cbd, the hotel next to ciputra world mall and ciputra office tower and 5 minutes driving toll road that connect to trans java toll road which make this hotel suitable for you that come for business trip or short stay or maybe just transit during your roadtrip.

Checked in was easy and fast, staffs also very friendly, Room was very spacious, clean and tidy, but lighting was dimmed which is not everybody comfortable with it. However for five stars hotel they only provided us with unbranded tea and coffee, and toiletries also not complete (no comb and shaving tools). Breakfast was delicious but for five stars hotel, the variety of the food consider limited, and the staffs in the kitchen need to be quicker in refilling the food.

Additional information : The car park joint with the mall (no dedicated car park for hotel guest), so if you come to the hotel at the busy mall time, it’s difficult to find a parking spot. However they provide vallet parking for IDR 60.000.

I've stayed at a few hotels in Surabaya before, but Hotel Ciputra genuinely stood out. From the moment I walked in, there was something about the atmosphere that felt calm, polished, and welcoming. I met and was assisted by Alicia at the front desk. She greeted me with a warm smile and was incredibly attentive throughout the whole check-in process. She answered all my questions patiently and made sure everything was sorted before I headed up to my room. Small thing, but it really set the mood for the rest of the stay.

My room was amazing. The interior had this classy yet comfortable feel not the kind of fancy that makes you afraid to touch anything, but the kind that actually makes you want to stay in and enjoy the space. And the view from my window? I spent a good few minutes just standing there looking out over the city. Surabaya looks surprisingly beautiful from up there, especially at night when the lights start coming on.

The location also worked perfectly for what I needed. Everything felt accessible, and I never had to travel too far to get anywhere in the city. If you're planning a trip to Surabaya and still figuring out where to stay, just book Hotel Ciputra. I don't think you'll regret it.

地點離百貨很近，採買跟吃飯都超方便。
飯店人員很親切，早餐選擇多樣又有風景能看，超級棒！

This visit was for a birthday staycation, and it turned out to be really special.

We received such thoughtful touches, like a birthday cake, and even a lovely surprise at the restaurant. Everything was beautifully arranged by the restaurant team. The restaurant offers a wide variety of food, which we really enjoyed.

Our room was so spacious and the Front Office team, especially Ms Amanda, arranged a nice room for us, which made the stay even more comfortable.

Overall, we had a wonderful experience and felt very well taken care of. We are definitely looking forward to coming back again.

Hotel confortable,calme et bien équipé Dans un centre commercial assez pratique

I had a great experience staying here. The facilities were excellent and everything was very clean. Special thanks to Miss Early and Mrs. Nau for the amazing services, very friendly, attentive, and made sure everything went smoothly. Definitely a pleasant stay!

I stay here again for 2 nights for staycation with my family . I've been here before and the services is still amazing . The lobby ambience is cozy , the room is spacious and feels so warm, breakfast is top notch as always . Glad to see Ms. Alicia again , who assist my check in, she's even still remember me . Feels like I'm coming home everytime I came here . Will back for another stay of course!

Mr unggul help me to go to my room , cause I forgot to bring my key room, thanks Mr unggul ,thank Mr unggul thank Mr unggul thank Mr unggul