JEN Singapore Orchardgateway by Shangri-La

Hotels
•
JEN by Shangri-La
8.7 (8175 reviews)
277 Orchard Road #10-01 , Singapore , sg

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Cons:
Too expensive
Dated bathroom design

Categories

Cleanliness
8.16
Rooms were spacious and clean; however, some comments on room quality indicate dated designs.
Service
9.13
Staff provided excellent service, including special touches for guests celebrating anniversaries.
Location
9.17
Fantastic location with easy access to MRT and proximity to shopping and attractions.
Room Quality
8.12
Rooms are comfortable and soundproofed; some guests mentioned average room conditions.
Amenities
8.65
Great amenities including a rooftop pool and varied breakfast, but some comments suggest areas for improvement.
Value for Money
8.61
Perceived as a bit expensive but overall offers a good experience for its price point.
Food and Beverage
8.66
Breakfast praised for variety and quality, though some specific preferences were noted.
Overall Experience
9.13
Overall positive experience with memorable highlights and excellent staff interaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:24

Property Description

Panoramic City Views
Enjoy breathtaking vistas of the city skyline from our rooftop space and infinity-edged pool.

Convenient Location
Located in the heart of Orchard Road, with easy access to public transport and nearby shopping and entertainment areas.

Modern Amenities
With free WiFi, fully air-conditioned rooms, and a fitness centre, we ensure a comfortable stay for all guests.

To book your stay at JEN Singapore Orchardgateway by Shangri-La and experience the best of Singapore, visit our website now!

Important information:

Please note that the swimming pool's operating hours are from 06:00 to 23:00.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for S$ 90 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 8175 reviews
Cleanliness: 8.16
Service: 9.13
Location: 9.17
Room Quality: 8.12
Amenities: 8.65
Value for Money: 8.61
Food and Beverage: 8.66
Overall Experience: 9.13
C
Carlos • couple • cr
10
2026-04-18 • via Nuitee
S
Samone • family_with_children • au
10
Great location with easy access to MRT and shopping centre. Loved the rooftop pool.
Pros:

Rooftop pool, location, cleanliness and convenience. Easy to travel on MRT from the airport.

Cons:

Nothing

2026-04-18 • via Nuitee
J
Jonathan • couple • de
10
2026-04-18 • via Nuitee
T
Tomke • couple • de
9
Pros:

Wunderschöner Pool auf dem Dach, sehr gutes Frühstück, umfangreich und abwechslungsreich, sehr freundliches Personal

2026-04-18 • via Nuitee
S
Samela • couple • ee
7
2026-04-17 • via Nuitee
R
Rosemarie Heus • solo_traveller • nl
10
Pros:

Zeer vriendelijk personeel.

Cons:

Het hotel is wel prijzig maar dat zijn met hotels in Singapore.

2026-04-17 • via Nuitee
R
Rosalina • family_with_children • sg
8
It’s a wonderful experience choosing Jen Singapore Orchardgateway and
Pros:

Location the best, staff are all helpful and friendly, the room is big enough and the bed is so comfortable.

Cons:

I guess breakfast should have more options.

2026-04-17 • via Nuitee
C
Cecile • family_with_children • ph
9
Pros:

location is good

Cons:

room is clean

2026-04-17 • via Nuitee
D
Devimathi • solo_traveller • ch
8
2026-04-17 • via Nuitee
B
Brittina • solo_traveller • gb
6
The rooftop pool is the only reason why you stay here
Pros:

The swimming pool is the best bit about this hotel. The mrt is accessible by going down to B1 or B2 level in the lift. The staff were helpful when asked, the chef cut up my shop bought mangos for me to enjoy, the woman at the restaurant desk arranged a maintenance man immediately to come and fix the metal until above the room door which had fallen down from the ceiling onto the floor.

Cons:

The room is tiny. The bathroom isn't a room, its just a square cut into the room surrounded by glass doors, it feels claustrophobic. No space to put your suitcases. The view was awful, there wasn't any. Our window looked out to the metal side of the opposite building so that made it feel even more claustrophobic as no natural light could get in. The location was harder to navigate and they didn't have a self wash service/laundry place at the hotel. Luckily there is one 5 mjns walk away at Orchard plaza. We only had 2 nights so it was ok for that but would not have wanted to stay there longer.

2026-04-17 • via Nuitee
J
Jukka • solo_traveller • fi
9
Hyvä hotelli keskeisellä paikalla
Pros:

Keskeinen sijainti, hyvät yhteydet joka puolelle, koska metroasema käytännössä hotellin alla. Kiva allasalue, josta hyvät näkymät. Loungessa hyvät tarjoilut.

Cons:

Ei mitään.

2026-04-17 • via Nuitee
O
Olaf • extended_group • de
10
Pros:

Pool mit Bar grandios , Personal sehr gut und sehr freundlich, Zimmer sauber , top Lage direkt im Haus MRT Station 👍👍👍

Cons:

Lautstärke in der Frühstückshalle

2026-04-17 • via Nuitee
D
Dorothee • family_with_children • fr
7
Pros:

La vue de la piscine sur la ville
L’emplacement à côté du métro

Cons:

Odeur d’humidité dans la chambre
Fermeture de la piscine trop tôt le soir

2026-04-16 • via Nuitee
M
Michèle • family_with_children • ch
10
Pros:

Wir sind aus der Schweiz und haben unsere Hygiene und Standart an Sauberkeit. Dies wird hier absolut im Hoten wie im Zentralen gewährleisted. Man fühlt sich wohl. Die Auswahl am Frühstück ist sehr abwechslungsreich und ist bestimmt für jeden Geschmack was dabei. Die Lage ist top, da sehr schöne Aussicht auf die Marina Sands Bay, Tag wie am Abend und für ein Highlight am Abend auf dem Pooldek zu Baden in einer Großstadt. Man ist schnell an allen Spots wie Marina Sands Bay, Garden of Tree und an der Shoppingmeile :-) oder eben Sentosa Island (da bezahlt man eine kleine Gebühr-falls man nicht rüber laufen möchte oder bereits kein Gast auf der Insel ist)

2026-04-16 • via Nuitee
K
KOK • family_with_children • my
8
Very nice stay, good location, good breakfast. Room costs a little bit expensive
Pros:

Room - bathroom shower preasure could be better
Breakfast - very good
Location - very good

Cons:

Bathroom shower preassure must be stronger

2026-04-16 • via Nuitee
T
tina • extended_group • au
6
Second time we’ve stayed here. It’s done a big drop.
Pros:

The roof top pool and the easy access to the mrt

Cons:

The bar on the roof seemed to skim on the alcohol in the cocktails.. so I stopped buying them.
I didn’t like how people that weren’t staying at the hotel was swimming in the pool with their 4 kids.

2026-04-15 • via Nuitee
V
Virginie • couple • fr
10
Exceptionnel
Pros:

Tout

Cons:

Le fait de ne pas pouvoir payer en cash au bar du roof-top

2026-04-15 • via Nuitee
T
Tiia • solo_traveller • fi
10
Pros:

Todella viihtyisä hotelli ja henkilökunta oli huomaavaista! Meillä oli häämatka ja saimme viinipullon ja leivonnaisia huoneeseen. Näkymät hotellilta olivat upeat ja sijainti metroaseman yläpuolella erinomainen! Meillä oli iltalento ja saimme myös jäädä viettämään päivää hotellin allasalueella ja siistiytyä pukuhuoneessa ennen lähtöä. Aamupala herkullinen!

2026-04-15 • via Nuitee
K
Kimberley • family_with_children • au
9
The rooms were clean and spacious and the rooftop pool was amazing.
Pros:

This hotel has an amazing rooftop pool with ridiculous views.

Cons:

It was very busy in the restaurant for breakfast.

2026-04-15 • via Nuitee
C
Chum • extended_group • my
9
2026-04-15 • via Nuitee