JEN Singapore Orchardgateway by Shangri-La

Hotels
•
JEN by Shangri-La
8.7 (8592 reviews)
277 Orchard Road #10-01 , Singapore , sg

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Cons:
Too expensive
Dated bathroom design

Categories

Cleanliness
8.16
Rooms were spacious and clean; however, some comments on room quality indicate dated designs.
Service
9.13
Staff provided excellent service, including special touches for guests celebrating anniversaries.
Location
9.17
Fantastic location with easy access to MRT and proximity to shopping and attractions.
Room Quality
8.12
Rooms are comfortable and soundproofed; some guests mentioned average room conditions.
Amenities
8.65
Great amenities including a rooftop pool and varied breakfast, but some comments suggest areas for improvement.
Value for Money
8.61
Perceived as a bit expensive but overall offers a good experience for its price point.
Food and Beverage
8.66
Breakfast praised for variety and quality, though some specific preferences were noted.
Overall Experience
9.13
Overall positive experience with memorable highlights and excellent staff interaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:24

Property Description

Panoramic City Views
Enjoy breathtaking vistas of the city skyline from our rooftop space and infinity-edged pool.

Convenient Location
Located in the heart of Orchard Road, with easy access to public transport and nearby shopping and entertainment areas.

Modern Amenities
With free WiFi, fully air-conditioned rooms, and a fitness centre, we ensure a comfortable stay for all guests.

To book your stay at JEN Singapore Orchardgateway by Shangri-La and experience the best of Singapore, visit our website now!

Important information:

Please note that the swimming pool's operating hours are from 06:00 to 23:00.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for S$ 90 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 8592 reviews
Cleanliness: 8.16
Service: 9.13
Location: 9.17
Room Quality: 8.12
Amenities: 8.65
Value for Money: 8.61
Food and Beverage: 8.66
Overall Experience: 9.13
Y
YIRLANDY LIZANDRO • solo_traveller • es
7
Pros:

El rooftop y las vistas pero cierran muy pronto el bar

Cons:

La habitación no tiene balcones ni terrazas y además un poco antiguo para lo caro que es

2026-05-09 • via Nuitee
M
Melanie • couple • nz
10
2026-05-09 • via Nuitee
P
Paul • couple • au
10
Everything fine
Pros:

Great spot

Cons:

Nothing

2026-05-09 • via Nuitee
R
Rapatara • family_with_children • th
8
2026-05-08 • via Nuitee
שושנה • solo_traveller • il
10
2026-05-08 • via Nuitee
J
Jeff • couple • be
10
Pros:

Fantastisch ontbijt
Goede ligging bij de Metro
Vriendelijk personeel
Gewoon top 👍

Cons:

Geen opmerkingen

2026-05-08 • via Nuitee
M
Mia • couple • au
10
perfect singapore hotel
Pros:

everything was perfect! amazing central location. room was clean and comfortable and the use of space was really good - also the pool is beautiful

Cons:

nothing

2026-05-08 • via Nuitee
S
Stefan • couple • de
10
Sehr gutes Hotel in zentraler Lage in Singapur
Pros:

Super Pool auf dem Dach.
Tolles Frühstück.
Nettes Personal.
Gute Zimmer.

GutesBreakfest to go am Abreisemorgen

Cons:

Schlecht regulierbare Klimaanlage auf dem Zimmer
Türe zur Toilette im Zimmer verschließt nicht ganz. Geräusche 😊

2026-05-08 • via Nuitee
K
Kinga • solo_traveller • ie
10
Pros:

Holtel is so nice, comfy great location outstanding breakfast

2026-05-07 • via Nuitee
J
JL • family_with_children • ch
10
2026-05-07 • via Nuitee
L
Lai • extended_group • tw
9
2026-05-07 • via Nuitee
S
Stefan • family_with_children • bg
9
2026-05-06 • via Nuitee
T
Tibor • solo_traveller • hu
10
Pros:

Kiváló reggeli, fantasztikus tetőtéri uszoda,kilátással

2026-05-06 • via Nuitee
E
Ekaterina • solo_traveller • ru
7
Хороший отель с хорошей локацией.
Pros:

1. Отель расположен на 10 этаже большого здания, внизу расположен многоуровневый торговый центр + станция метро.
2. Сам отель - обычный, никаких излишеств в номере. Дают тапочки. В номерах высшей категории были халаты. У бассейна есть полотенца в свободном доступе.
3. У меня в стоимость входил завтрак. Еды много, она разнообразная. К сожалению, очень мало свежих овощей (пару тарелок со свежим салатом стояло). Я пару раз пропускала завтра, тк. он до 10:30, а по Московскому времени это 5:30, встать было сложно.
4. В Отеле есть круглосуточный спортзал.
5. По месторасположению: Отель находится на улице шопинга со множеством торговых центров. Внизу отеля в торговом центе есть много маленьких ресторанчиков, где можно найди еду даже после 22:00. Там также есть 2 супермаркета. До всех достопримечательностей можно дойти (но жарко), или спуститься в метро (красная ветка) и з пару минут добраться до набережной, китайского квартала, маленькой индии и даже доехать до зоопарка.

Cons:

1. Ничего выдающего в отеле нет. Цена явно завышена.

2026-05-06 • via Nuitee
Y
Yarub • couple • om
8
2026-05-06 • via Nuitee
J
Jason • family_with_children • za
10
2026-05-06 • via Nuitee
A
Adrien • couple • fr
10
2026-05-06 • via Nuitee
E
Eden • couple • il
10
מומלץ בחום
Pros:

מיקום מטורף על האורצרד, מלון מהמם עם צוות מקסים

Cons:

אהבנו הכל

2026-05-06 • via Nuitee
G
Gabriella • solo_traveller • ch
10
2026-05-05 • via Nuitee
D
Dirk • couple • ch
9
Extrem gute läge, schöne Infinity-pool
Pros:

Das Hotel zeichnet sich durch seine hervorragende Lage aus und ist durch die nahegelegene Metrostation optimal an den öffentlichen Verkehr angebunden. Der Swimmingpool im 19. Stock, der einen wunderbaren Blick auf Marina Bay Sands bietet, ist besonders beliebt.

2026-05-05 • via Nuitee