JEN Singapore Orchardgateway by Shangri-La

Hotels
•
Shangri-La Group
8.7 (9100 reviews)
277 Orchard Road #10-01 , Singapore , SG
+65 6708 8888

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Cons:
Too expensive
Dated bathroom design

Categories

Cleanliness
8.16
Rooms were spacious and clean; however, some comments on room quality indicate dated designs.
Service
9.13
Staff provided excellent service, including special touches for guests celebrating anniversaries.
Location
9.17
Fantastic location with easy access to MRT and proximity to shopping and attractions.
Room Quality
8.12
Rooms are comfortable and soundproofed; some guests mentioned average room conditions.
Amenities
8.65
Great amenities including a rooftop pool and varied breakfast, but some comments suggest areas for improvement.
Value for Money
8.61
Perceived as a bit expensive but overall offers a good experience for its price point.
Food and Beverage
8.66
Breakfast praised for variety and quality, though some specific preferences were noted.
Overall Experience
9.13
Overall positive experience with memorable highlights and excellent staff interaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:24

Property Description

Panoramic City Views
Enjoy breathtaking vistas of the city skyline from our rooftop space and infinity-edged pool.

Convenient Location
Located in the heart of Orchard Road, with easy access to public transport and nearby shopping and entertainment areas.

Modern Amenities
With free WiFi, fully air-conditioned rooms, and a fitness centre, we ensure a comfortable stay for all guests.

To book your stay at JEN Singapore Orchardgateway by Shangri-La and experience the best of Singapore, visit our website now!

Important information:

Please note that the swimming pool's operating hours are from 06:00 to 23:00.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Location

Guest Reviews

8.7
Based on 9100 reviews
Cleanliness: 8.16
Service: 9.13
Location: 9.17
Room Quality: 8.12
Amenities: 8.65
Value for Money: 8.61
Food and Beverage: 8.66
Overall Experience: 9.13
L
Lucas • extended_group • fr
10
2026-10-13 • via Nuitee
J
Jacqui • family_with_children • au
9
Would definitely stay there again
Pros:

Amazing location with the mrt, great staff, so clean pool was great too

Cons:

Fitness center was very small

2026-10-13 • via Nuitee
H
Hanh • couple • gb
8
Great moderately-priced option on Orchard Road
Pros:

Adequately spacious room, comfortable bed, quick check-in/check-out, very convenient location on Orchard Road.

Cons:

Lobby not on building's ground floor - a bit confusing but no issue in the end, toilet cubicle had smell coming up from drain.

2026-10-13 • via Nuitee
A
Allan • solo_traveller • nz
8
Pros:

Breakfast and location

Cons:

Overpriced, room design poor with bathroom directly off foyer and low shower pressure

2026-10-12 • via Nuitee
K
Kelly • family_with_children • au
8
Great hotel, everything you need in the heart of Singapore
Pros:

Location, pool deck, breakfast

Cons:

Reception on 10th floor, F1 merchandise store in lobby that misled and oversold products to us

2026-10-12 • via Nuitee
K
Kornher • couple • se
10
2026-10-11 • via Nuitee
H
Heiko • extended_group • de
9
2026-10-11 • via Nuitee
J
Jens Göring • couple • de
10
Alles hat gepasst. Super.
Pros:

Ein spektakuläres Hotel in zentraler Lage in Singapur, von dem aus sich die Stadt wunderbar erkunden lässt. Besonders beeindruckt hat uns der fantastische Roofftop-Pool mit seiner tollen Aussicht - ein echtes Highlight ! Wir haben uns sehr wohlgefühlt und unseren Aufenthalt rundum genossen. Absolut empfehlenswert für eine Städtetrip nach Singapur.

2026-10-11 • via Nuitee
A
Arianne • couple • ie
9
Pros:

friendly staff, clean, good location

2026-10-10 • via Nuitee
C
Carla • family_with_children • be
10
it was amazing and we would for sure return!
Pros:

surprise we got for our 25th wedding anniversary from the girls (YinYin?) at the reception-they were incredibly welcoming and made our stay being unforgettable!

2026-10-10 • via Nuitee
M
Madeline • couple • au
8
2026-10-09 • via Nuitee
N
Nurazmina • family_with_children • au
8
Pros:

Perfect location! Right in the city and right above the MRT station.
The breakfast buffet also had a wide variety of food

2026-10-08 • via Nuitee
H
Hayden • solo_traveller • au
10
Perfect location, staff and facilities were fantastic- would stay here again!
Pros:

Great location, with shops next door easy access to the train, bus or taxi. Within 15 mins of everything and I felt incredibly safe and welcomed.

Cons:

Nothing! Well… maybe a few more cocktail options on the pool bar but other than that - It was phenomenal 😊

2026-10-08 • via Nuitee
N
Nicholas • solo_traveller • nz
10
2026-10-08 • via Nuitee
B
bass • couple • il
10
Pros:

מקום מהמם

2026-10-08 • via Nuitee
M
Matthias • couple • de
8
2026-10-08 • via Nuitee
M
Marlene • solo_traveller • mx
10
Pros:

Great location

2026-10-07 • via Nuitee
S
Sabine • couple • ch
10
2026-10-07 • via Nuitee
M
Marlene • solo_traveller • mx
10
Pros:

Very comfortable, nice deco, good location

2026-10-07 • via Nuitee
K
Kelly • extended_group • gb
10
2026-09-19 • via Nuitee