JEN Singapore Orchardgateway by Shangri-La

Hotels
•
Shangri-La Group
8.7 (8994 reviews)
277 Orchard Road #10-01 , Singapore , SG
+65 6708 8888

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent central location (near MRT/Orchard, convenient for shopping)
Rooftop pool and bar with great city views
Friendly, efficient and helpful staff
Comfortable, modern rooms
Generous breakfast selection (for many guests)
Cons:
Inconsistent breakfast quality; some report overcooked food and machine-made coffee
Some cleanliness/aging issues reported (bathroom glass, older rooms)
Rooftop pool can be small/noisy with children; occasional salty pool water
Nearby construction reported by at least one guest

Categories

Cleanliness
8
Many guests describe the hotel as clean and modern, but a number of reviews note issues (moderately dirty glass partitions, signs of aging in rooms), so cleanliness is slightly reduced.
Service
9.1
Service is frequently praised — staff described as friendly, efficient and helpful; several guests specifically complimented the team and practical services (bag storage, attentive staff).
Location
9.2
Location is a standout: repeatedly mentioned as ideal (next to MRT, steps from shopping malls and Orchard), making the city very easy to explore.
Room Quality
8.7
Rooms are generally comfortable, modern and well equipped (window seats, spacious in many reports), though a few guests mentioned smaller rooms and dated aspects in some units.
Amenities
8.8
Rooftop pool and bar are highlighted as a major asset with great views and atmosphere; some notes about pool size, noise from other guests/children and occasional water salinity slightly temper the score.
Value for Money
8.7
Not frequently discussed in reviews; assigned the target overall rating as a neutral baseline.
Food and Beverage
8.3
Mixed feedback: many rave about a large, tasty breakfast selection, while a few guests reported overcooked items and disappointment with machine-made coffee, so F&B is slightly below target.
Overall Experience
8.8
Overall sentiment is very positive — numerous guests call the stay wonderful or brilliant due to location, staff and rooftop — though occasional reports of aging facilities and inconsistent breakfast pull the score down a bit.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:39

Property Description

Panoramic City Views
Enjoy breathtaking vistas of the city skyline from our rooftop space and infinity-edged pool.

Convenient Location
Located in the heart of Orchard Road, with easy access to public transport and nearby shopping and entertainment areas.

Modern Amenities
With free WiFi, fully air-conditioned rooms, and a fitness centre, we ensure a comfortable stay for all guests.

To book your stay at JEN Singapore Orchardgateway by Shangri-La and experience the best of Singapore, visit our website now!

Important information:

Please note that the swimming pool's operating hours are from 06:00 to 23:00.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Location

Guest Reviews

8.7
Based on 8994 reviews
Cleanliness: 8
Service: 9.1
Location: 9.2
Room Quality: 8.7
Amenities: 8.8
Value for Money: 8.7
Food and Beverage: 8.3
Overall Experience: 8.8
S
Shiree • couple • nz
5
We love the location, the rooftop pool and bar is fantastic however we were very disappointed with the breakfast this ti
Pros:

We stayed here last year and really enjoyed the experience so decided to return this year. The location, rooftop pool and bar and breakfast.

Cons:

The breakfast was sub standard this time compared to last years expert, food was overcooked and disappointing that machine made coffee is now the standard.

2026-10-31 • via Nuitee
P
Patricia • couple • gb
9
2026-10-31 • via Nuitee
D
Domenic • family_with_children • de
8
2026-10-30 • via Nuitee
Y
Yu Nung • couple • tw
9
Pros:

服務人員親切，位置方便

2026-10-30 • via Nuitee
J
John • couple • au
9
Great location great views.
Pros:

Facilities,fantastic location. Roof top views.

Cons:

Everything was great

2026-10-30 • via Nuitee
H
Honoka • extended_group • jp
7
また使いたいと思える
Pros:

ロケーション

2026-10-30 • via Nuitee
P
Paul • couple • gb
10
We had the best time. Great location excellent staff and facilities
Pros:

Everything! What a wonderful hotel. Great location next to MRT station. East city to navigate. Wonderful room with everything you need. Great staff.

Cons:

Everything was brilliant.

2026-10-29 • via Nuitee
D
Denis • family_with_children • cy
10
2026-10-29 • via Nuitee
A
Alexandra • solo_traveller • au
10
Great hotel in great location. Wonderful!!!
Pros:

Great location, wonderful room - loved the window seat - and the pool!!! I had some ice delivered by Jenni the robot which was great fun.

Cons:

Nothing!!!

2026-10-29 • via Nuitee
D
David • couple • au
9
This is a great hotel in a very conveneient location - super comfortable, great pool and breakfast.
Pros:

Very comfortable hotel , great rooms, beautiful roof top pool and fabulous breakfast

Cons:

Nothing

2026-10-29 • via Nuitee
L
LiF12 • couple • ch
9
Ein wunderbares Hotel, um Singapur zu entdecken!
Pros:

Wir haben uns im JEN sehr wohlgefühlt! Die Lage ist ideal, um Singapur zu erkunden, und dank der direkten Anbindung an Bus und U-Bahn kommt man überall bequem hin. Besonders gefallen haben uns der tolle Pool auf dem Dach – perfekt, um nach einem erlebnisreichen Tag zu entspannen. Wir würden jederzeit wiederkommen!

2026-10-28 • via Nuitee
A
Alexandre • couple • lu
10
2026-10-28 • via Nuitee
S
Sara • couple • au
10
Brilliant stay and highly recommend to others.
Pros:

The central location of the hotel makes getting anywhere in Singapore a breeze. Rooftop pool of an evening as an absolute highlight for relaxing drinks and food. Staff are all a delight. Highly recommend.

Cons:

Nothing… I love it!

2026-10-28 • via Nuitee
A
audra • family_with_children • ie
10
Pros:

Everything was amezing.Very good location and food.Very big room.

Cons:

-

2026-10-28 • via Nuitee
R
rvda_62 • family_with_children • be
9
Pros:

Het personeel, de ligging, het bed, het ontbijt en het zwembad

Cons:

Niets

2026-10-28 • via Nuitee
M
Melanie • family_with_children • de
10
2026-10-28 • via Nuitee
D
Diana • couple • de
7
Mit ShangriLa Hotelkette hat dieses Hotel nichts gemeinsam. Da ich in ein echter Shangri La wollte ( der Name ist quasi
Pros:

Gute Lage leider neben einer Riesenbaustelle die sicherlich noch Jahre dauern wird

Cons:

Das Hotel ist sehr in die Jahre gekommen. Hat keine offenen Fenster oder Balkone die nur mäßig sauber sind . Die Zimmer sind klein mit mäßig sauberen Glastrennungen zum Bad . Der Dachpool ist ziemlich klein mit vielen schreienden und hüpfenden Jugendlichen und Kindern die eine Entspannung nicht möglich machen. Der Lifeguard ist zwar immer da, aber es bringt nichts.

2026-10-27 • via Nuitee
S
Sandeep • couple • nl
8
2026-10-27 • via Nuitee
F
Francis • family_with_children • au
9
2026-10-27 • via Nuitee
K
Karan • family_with_children • in
9
Comfortable stay, well convenienced by the location
Pros:

The location, cleanliness, connectivity

Cons:

Swimming pool water a bit on the salty side

2026-10-27 • via Nuitee