JEN Singapore Orchardgateway by Shangri-La

Hotels
•
JEN by Shangri-La
8.7 (8718 reviews)
277 Orchard Road #10-01 , Singapore , sg

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Cons:
Too expensive
Dated bathroom design

Categories

Cleanliness
8.16
Rooms were spacious and clean; however, some comments on room quality indicate dated designs.
Service
9.13
Staff provided excellent service, including special touches for guests celebrating anniversaries.
Location
9.17
Fantastic location with easy access to MRT and proximity to shopping and attractions.
Room Quality
8.12
Rooms are comfortable and soundproofed; some guests mentioned average room conditions.
Amenities
8.65
Great amenities including a rooftop pool and varied breakfast, but some comments suggest areas for improvement.
Value for Money
8.61
Perceived as a bit expensive but overall offers a good experience for its price point.
Food and Beverage
8.66
Breakfast praised for variety and quality, though some specific preferences were noted.
Overall Experience
9.13
Overall positive experience with memorable highlights and excellent staff interaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:24

Property Description

Panoramic City Views
Enjoy breathtaking vistas of the city skyline from our rooftop space and infinity-edged pool.

Convenient Location
Located in the heart of Orchard Road, with easy access to public transport and nearby shopping and entertainment areas.

Modern Amenities
With free WiFi, fully air-conditioned rooms, and a fitness centre, we ensure a comfortable stay for all guests.

To book your stay at JEN Singapore Orchardgateway by Shangri-La and experience the best of Singapore, visit our website now!

Important information:

Please note that the swimming pool's operating hours are from 06:00 to 23:00.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for S$ 90 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 8718 reviews
Cleanliness: 8.16
Service: 9.13
Location: 9.17
Room Quality: 8.12
Amenities: 8.65
Value for Money: 8.61
Food and Beverage: 8.66
Overall Experience: 9.13
J
Jigneshkumar • family_with_children • ae
9
It’s a Singapore shopping spot
Pros:

It was in center of the shopping areas

Cons:

The rooftop amenities were very nice

2026-05-30 • via Nuitee
J
Joanne • couple • au
8
2026-05-30 • via Nuitee
M
Mukund • family_with_children • in
10
Excellent location and good facilities
Pros:

Amazing location. Good staff and well maintained pool and room

Cons:

Room size was an issue.

2026-05-29 • via Nuitee
V
Vanessa • extended_group • gb
9
I enjoyed my stay. Location is excellent Iwill stay again
Pros:

The pool

Cons:

Lifts

2026-05-29 • via Nuitee
N
Nicholas • solo_traveller • au
9
2026-05-29 • via Nuitee
L
Laura • couple • de
8
Super für eine Städtetrip
Pros:

Gute Lage, Metro direkt vor der Tür sowie jede Menge Shops und Essensmöglichkeiten. Nette Dachterrasse und das Zimmer ist auch gut ausgestattet.

Cons:

Die Baustelle war leider relativ laut, da kann das Hotel aber nichts für.

2026-05-28 • via Nuitee
W
William • couple • th
8
a nicely positioned hotel next to a shopping mall and the MRT station
Pros:

The rooftop bar was really good and all the staff were friendly

Cons:

the breakfast was always warm but a little bit repetitive.
you couldn't go from the ground floor to the top floor without have to change lifts at floor 10

2026-05-28 • via Nuitee
S
Siegfried • solo_traveller • de
9
2026-05-28 • via Nuitee
S
shono • couple • jp
10
2026-05-27 • via Nuitee
R
Ralf • couple • de
10
Very nice.
Pros:

Right in the center of the city. Very well organized and friendly.

Cons:

Everything fine.

2026-05-27 • via Nuitee
T
Tal • solo_traveller • il
10
Pros:

הכל. קומת הגג עם הנוף, הבריכה והבר מקסימה, ארוחת הבוקר טובה והשירות מצויין.

Cons:

כלום

2026-05-27 • via Nuitee
P
Peter • couple • au
9
Good stay would come back
Pros:

Great location and great pool

2026-05-27 • via Nuitee
J
Jody • family_with_children • au
9
2026-05-27 • via Nuitee
S
Suzanne • solo_traveller • au
10
Honeymoon Happiness.l
Pros:

It was my daughter's honeymoon and the staff treated them so well. They wrote them a happy honeymoon message in their room on their glassed doors and hoped it would be "a Jentastic honeymoon ". My daughter had a lovely, relaxful swim in your rooftop infinity pool
Jen, the robot brought champagne and glasses to their hotel room. It was so incedible. They also received chocolate treats.
Thank you so much on behalf of my daughter and son-in-law. for their incredible honeymoon stay!.

Cons:

There were no negative..features.

2026-05-26 • via Nuitee
K
Katiplaneta • solo_traveller • ru
10
Pros:

все

2026-05-26 • via Nuitee
M
Michał • family_with_children • pl
8
Pros:

Fantastyczne śniadanie. Blisko do metra

Cons:

Ciężko znaleźć windę z galerii handlowej do hotelu

2026-05-26 • via Nuitee
S
Shukur • solo_traveller • sg
10
2026-05-26 • via Nuitee
K
Karen • solo_traveller • au
9
Pros:

very convenient location, great breakfast, fantastic pool.

Cons:

.

2026-05-26 • via Nuitee
F
Francis • couple • au
10
Very well managed, high quality hotel with great facilities and food in the heart of the Orchard Rd hub with direct acce
Pros:

Very comfortable and high quality accommodation in an excellent location

Cons:

Nothing

2026-05-26 • via Nuitee
H
Howard • couple • gb
8
2026-05-26 • via Nuitee