Cambria Hotel New York - Chelsea

Hotels
•
Cambria Hotels
9 (4773 reviews)
123 West 28th Street , New York , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Unfriendly service
High noise levels

Categories

Cleanliness
8.58
Some guests mentioned issues with cleanliness, such as towel shortages and room cleaning delays.
Service
9.05
While some reviews noted staff unfriendliness, others highlighted helpful interactions, leading to a balanced service rating.
Location
9.59
Many reviews praised the hotel's great location, making it convenient for travel and access to activities.
Room Quality
9.04
There were mentions of room size being decent, though complaints about noise impacted the score.
Amenities
8.57
Amenities received mixed feedback; some were appreciated, while others like the rooftop bar were noted as lacking.
Value for Money
8.53
Some guests felt the hotel was overpriced compared to the services received.
Food and Beverage
9.08
There was no specific mention of food and beverage quality, hence it reflects standard expectations for this hotel tier.
Overall Experience
9.55
Despite some drawbacks, guests generally had a positive overall experience according to various reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 08:02

Property Description

Rooftop Bar with City View

Experience the vibrant pulse of New York City from the rooftop bar and lounge at Cambria Hotel New York - Chelsea. Enjoy breathtaking city views while sipping on your favorite cocktail.

Modern Amenities

Relax in style in our well-appointed rooms equipped with cable TV, air conditioning, and cozy seating areas. Stay connected with free WiFi and indulge in convenience with a microwave, refrigerator, and coffee machine in every room.

Convenient Location

Located just steps away from iconic landmarks such as the Empire State Building, Madison Square Garden, and Penn Station, our hotel offers easy access to the best of the city. Plus, with Newark Liberty International Airport only 17 km away, your travels are made hassle-free.

Ready to elevate your New York City experience? Book your stay at Cambria Hotel New York - Chelsea now.

Important information:

Cambria Hotel New York - Chelsea reserves the right to place a hold on the guest's credit card to cover incidentals.

All housekeeping on request every 3rd night stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 62 per day.

Location

Property Accessibility

Total Disability Score: 72.29
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 13
  • Room Max Guests Number: 4
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

9
Based on 4773 reviews
Cleanliness: 8.58
Service: 9.05
Location: 9.59
Room Quality: 9.04
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 9.08
Overall Experience: 9.55
Y
Yuval Zvi • solo_traveller • il
8
מתאים לאזור ומשרת בצורה טובה שהיה בלב מנהטן
Pros:

מיקום מעולה, הצוות והקבלה, מעולים. החדר מרווח.
מיקלחת נהדרת.
רצוי בזמן שמנקים חדר לראות כשנגמר הסבון, להוסיף .
הקפה למטה , ח ייב להיות חזק יותר, ושיהיה כל היום.
וולא לפנות אותו.
הבר ,ררמה נמוכה וחלש ביותר.

Cons:

כיור בחדר אמפטיה ,מאוד מאוד קטן ולא נוח.

2026-05-15 • via Nuitee
A
Andrea • solo_traveller • de
7
Kurzer Aufenthalt
Pros:

Die Lage ist für eine Städtetour hervorragend. Morgens bekommt man Kaffee und Tee umsonst!

Cons:

Das Zimmer könnte besser gereinigt sein, der Boden klebt und die Fenster wurden wohl noch nie gereinigt.

2026-05-15 • via Nuitee
E
Eladi • extended_group • es
7
2026-05-15 • via Nuitee
M
Martina • solo_traveller • de
9
2026-05-14 • via Nuitee
Y
Yessica Alexandra • solo_traveller • co
10
Pros:

Magnífica la limpieza de las habitaciones

Cons:

Todo excepcional

2026-05-13 • via Nuitee
B
Batia • solo_traveller • il
5
היה נחמד
Pros:

מלון במיקום מעולה , הצוות היה אדיב ביותר .

Cons:

החדר עמוס מדי בריהוט כבד וטפטים קצת קלסטרופובי

2026-05-13 • via Nuitee
C
Car Expert • couple • il
8
2026-05-12 • via Nuitee
M
Mathilde • couple • fr
8
Bon séjour
Pros:

Super emplacement, chambre spacieuse et confortable

Cons:

Manque d’insonorisation à l’intérieur, on entend vachement ce qui se passe dans les couloirs!
Mais on n’entend pas trop la ville/la rue donc bon point de ce côté là ;)

2026-05-11 • via Nuitee
S
Suraj • couple • fi
10
Pros:

Location, the service and the foom. Thanks!

2026-05-11 • via Nuitee
C
Catherine • family_with_children • au
8
Good basic hotel in great central location
Pros:

Good basic hotel in a great central location on 28th Street - good for many of the main sights in New York with the subway nearby too. The room was compact but the beds and pillows were comfortable. There is a small gym with good equipment. We spent most of our days visiting NYC but it was a good hotel to come back to each night.

2026-05-10 • via Nuitee
K
KHANH • family_with_children • us
8
2026-05-10 • via Nuitee
Álvaro • solo_traveller • es
10
Pros:

La chica de recepción llamada Chelsea, es muy amable y te ayuda muchísimo.

2026-05-10 • via Nuitee
L
Lisa Fern • couple • us
10
2026-05-10 • via Nuitee
F
Felice • solo_traveller • it
6
Pros:

La posizione

Cons:

La pulizia e il rumore

2026-05-09 • via Nuitee
K
KATIA • solo_traveller • it
10
2026-05-09 • via Nuitee
N
Nomeda • extended_group • us
10
Pros:

The staff of the hotel was very friendly and accommodating.

2026-05-08 • via Nuitee
H
Helene • solo_traveller • za
3
Pros:

It was okay

Cons:

The noise level of the trucks delivering flowers at all times is crazy.
I never slept even with earplugs

2026-05-08 • via Nuitee
C
Cele • couple • ar
10
2026-05-08 • via Nuitee
L
Leah • extended_group • us
8
2026-05-07 • via Nuitee
E
Earleen • couple • us
10
Excellent place to stay in New York
Pros:

The hotel is in a great location, with easy access to local attractions and public transport. The bed was very comfortable and provided an excellent night’s sleep. Staff were friendly, professional, and attentive, making check-in and any requests smooth. The rooms and common areas were spotless and well-maintained. Overall, highly recommended for travelers seeking convenience, comfort, and cleanliness.

Cons:

Recommend requesting a higher floor or room to the back of hotel. Early morning street noise can be heard.

2026-05-07 • via Nuitee