Cambria Hotel New York - Chelsea

Hotels
•
Cambria Hotels
9 (4915 reviews)
123 West 28th Street , New York , us
+1 332-251-0971

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Unfriendly service
High noise levels

Categories

Cleanliness
8.58
Some guests mentioned issues with cleanliness, such as towel shortages and room cleaning delays.
Service
9.05
While some reviews noted staff unfriendliness, others highlighted helpful interactions, leading to a balanced service rating.
Location
9.59
Many reviews praised the hotel's great location, making it convenient for travel and access to activities.
Room Quality
9.04
There were mentions of room size being decent, though complaints about noise impacted the score.
Amenities
8.57
Amenities received mixed feedback; some were appreciated, while others like the rooftop bar were noted as lacking.
Value for Money
8.53
Some guests felt the hotel was overpriced compared to the services received.
Food and Beverage
9.08
There was no specific mention of food and beverage quality, hence it reflects standard expectations for this hotel tier.
Overall Experience
9.55
Despite some drawbacks, guests generally had a positive overall experience according to various reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 08:02

Property Description

Rooftop Bar with City View

Experience the vibrant pulse of New York City from the rooftop bar and lounge at Cambria Hotel New York - Chelsea. Enjoy breathtaking city views while sipping on your favorite cocktail.

Modern Amenities

Relax in style in our well-appointed rooms equipped with cable TV, air conditioning, and cozy seating areas. Stay connected with free WiFi and indulge in convenience with a microwave, refrigerator, and coffee machine in every room.

Convenient Location

Located just steps away from iconic landmarks such as the Empire State Building, Madison Square Garden, and Penn Station, our hotel offers easy access to the best of the city. Plus, with Newark Liberty International Airport only 17 km away, your travels are made hassle-free.

Ready to elevate your New York City experience? Book your stay at Cambria Hotel New York - Chelsea now.

Important information:

Cambria Hotel New York - Chelsea reserves the right to place a hold on the guest's credit card to cover incidentals.

All housekeeping on request every 3rd night stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 62 per day.

Location

Property Accessibility

Total Disability Score: 72.29
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 13
  • Room Max Guests Number: 4
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

9
Based on 4915 reviews
Cleanliness: 8.58
Service: 9.05
Location: 9.59
Room Quality: 9.04
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 9.08
Overall Experience: 9.55
B
Bianca • solo_traveller • us
8
2026-08-08 • via Nuitee
L
Lorena del Rocio • family_with_children • us
9
2026-08-08 • via Nuitee
S
Sean • solo_traveller • nz
8
Pros:

Great location.

Cons:

Limited amenities on site.

2026-08-08 • via Nuitee
A
Amy • couple • us
9
Easy to access the city, clean and affordable.
Pros:

Cleanliness and location

2026-08-08 • via Nuitee
D
Daniele • family_with_children • it
10
Vacanza da sogno!!!!
Pros:

Posizione,gentilezza dello staff!!

Cons:

Niente

2026-08-07 • via Nuitee
J
Julien • solo_traveller • fr
6
Localisation et configuration idéales pour visiter en famille
Pros:

La localisation et la propreté

Cons:

Gros problème d’insonorisation, tant sur le bruit venant de l’extérieur avec les sirènes de pompiers et de police qui hurlent dans la nuit , que de l’intérieur avec les bruits de couloirs et des chambres environnantes.

2026-08-06 • via Nuitee
S
Sandra • solo_traveller • fr
8
Ménage insuffisant.
Pros:

Très bonne literie.

Cons:

Bien que n'ayant demandé l'entretien seulement 4 fois sur nos 9 jours qu'a duré notre séjour, un dimanche n'est pas passée, et les autres jours seulement le lit fait. Une table était sale mais n'a pas été nettoyée. Une autre fois oubli du papier WC, seulement deux lots de serviettes pour 3 personnes, etc...

2026-08-06 • via Nuitee
S
Sherkhan Abdeliyev • extended_group • kz
1
Pros:

I had an extremely negative experience with this hotel. They charged me a $100 deposit at check-in and promised to refund it after check-out. However, I have been waiting for the refund for more than a month, despite contacting the hotel several times. The staff keep making promises, but the issue remains unresolved. I do not recommend this hotel. Be prepared for the possibility that your deposit may be withheld without a clear explanation.

2026-08-06 • via Nuitee
M
Magdalena • solo_traveller • pl
8
Pros:

Lokalizacja, miły personel, czystość, lód na piętrze

Cons:

Karaluch. Głośna klimatyzacja

2026-08-06 • via Nuitee
B
Bruno • solo_traveller • br
8
2026-08-06 • via Nuitee
M
Martha • couple • us
5
Decent, but definitely not worth the money.
Pros:

Bedroom size was good. Bed was comfy. Location was good.

Cons:

The bathroom was super small. Absolutely no counter at all. The walls were incredibly thin. We could hear the elevator and people talking next door.

2026-08-06 • via Nuitee
S
Stanislav • family_with_children • cz
8
2026-08-04 • via Nuitee
C
Christopher • couple • us
1
Dont stay here
Pros:

Dirty

Cons:

Dirty, rude

2026-08-04 • via Nuitee
C
Catherine • couple • us
8
2026-08-04 • via Nuitee
S
SILVIA • solo_traveller • it
1
Pros:

Niente

Cons:

Tutto

2026-08-03 • via Nuitee
M
Maud • family_with_children • fr
6
Pros:

Nous avons apprécié la localisation de l’hôtel.

Cons:

La chambre n’était pas très propre (beaucoup de poussière dans les coins et sous les lits) et sentait l’humidité. La chambre était également très petite pour 4.

2026-08-02 • via Nuitee
S
Swank • extended_group • us
8
2026-08-02 • via Nuitee
A
ADRIANA GIUDITTA • solo_traveller • it
10
2026-08-02 • via Nuitee
T
Tomas • extended_group • ar
6
2026-07-24 • via Nuitee
A
Avishai • couple • il
7
Pros:

The location is amazing

Cons:

The room is old

2026-07-24 • via Nuitee