Cambria Hotel New York - Chelsea

Hotels
•
Cambria Hotels
9 (4807 reviews)
123 West 28th Street , New York , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Unfriendly service
High noise levels

Categories

Cleanliness
8.58
Some guests mentioned issues with cleanliness, such as towel shortages and room cleaning delays.
Service
9.05
While some reviews noted staff unfriendliness, others highlighted helpful interactions, leading to a balanced service rating.
Location
9.59
Many reviews praised the hotel's great location, making it convenient for travel and access to activities.
Room Quality
9.04
There were mentions of room size being decent, though complaints about noise impacted the score.
Amenities
8.57
Amenities received mixed feedback; some were appreciated, while others like the rooftop bar were noted as lacking.
Value for Money
8.53
Some guests felt the hotel was overpriced compared to the services received.
Food and Beverage
9.08
There was no specific mention of food and beverage quality, hence it reflects standard expectations for this hotel tier.
Overall Experience
9.55
Despite some drawbacks, guests generally had a positive overall experience according to various reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 08:02

Property Description

Rooftop Bar with City View

Experience the vibrant pulse of New York City from the rooftop bar and lounge at Cambria Hotel New York - Chelsea. Enjoy breathtaking city views while sipping on your favorite cocktail.

Modern Amenities

Relax in style in our well-appointed rooms equipped with cable TV, air conditioning, and cozy seating areas. Stay connected with free WiFi and indulge in convenience with a microwave, refrigerator, and coffee machine in every room.

Convenient Location

Located just steps away from iconic landmarks such as the Empire State Building, Madison Square Garden, and Penn Station, our hotel offers easy access to the best of the city. Plus, with Newark Liberty International Airport only 17 km away, your travels are made hassle-free.

Ready to elevate your New York City experience? Book your stay at Cambria Hotel New York - Chelsea now.

Important information:

Cambria Hotel New York - Chelsea reserves the right to place a hold on the guest's credit card to cover incidentals.

All housekeeping on request every 3rd night stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 62 per day.

Location

Property Accessibility

Total Disability Score: 72.29
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 13
  • Room Max Guests Number: 4
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

9
Based on 4807 reviews
Cleanliness: 8.58
Service: 9.05
Location: 9.59
Room Quality: 9.04
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 9.08
Overall Experience: 9.55
K
kimwR7986ET • Friends getaway • Warminster, Pennsylvania
10
Fantastic hotel!
Pros:

Fantastic hotel. Located in a beautiful area of Chelsea (Floral District), with a quick walk to Penn Station and the he entrance to the High Line. The front desk person, Sunam, was so welcoming and friendly and took very good care of us. The hotel is clean and comfortable. We were on the 14th floor and it was quiet and relaxing. I would definitely go back again. Great choice!

2026-05-30 • via Tripadvisor
K
Klaudia Krzemińska • couple • pl
7
Ogólnie w porządku
Pros:

Bardzo dobra lokalizacja, duży pokój

Cons:

łazienka była mała, ciężko było się w niej poruszać

2026-05-30 • via Nuitee
M
Mary Ann • extended_group • us
10
2026-05-30 • via Nuitee
A
Artur • family_with_children • pl
9
Pobyt udany miłe wspomnienia
Pros:

Polecam hotel, wygodne łóżka miła obsługa

Cons:

???

2026-05-30 • via Nuitee
C
Chuntae • couple • us
8
2026-05-30 • via Nuitee
Z
Zahra • family_with_children • gb
6
Nice hotel but should be cheaper but I guess everywhere in NYC is expensive
Pros:

It had many facilities and was in a great location. I was able to walk to almost everywhere including Times Square. Absolutely loved the location everything was in my doorstep, under 10 mins walk to Penn Station.

Cons:

Room was small, bathroom was small and my sink seemed to have a yellow stain colour

2026-05-30 • via Nuitee
C
Carmel • solo_traveller • il
9
2026-05-29 • via Nuitee
R
Roberto • family_with_children • it
10
Pros:

Ottimo hotel! Lo consiglio vivamente perchè centrale, ben organizzato, pulito e comodo per tutto. Soddisfatti di aver soggiornato in questo Hotel che ci ha agevolato la vacanza. Vicino a tutto!

2026-05-29 • via Nuitee
J
jasonwaller • NONE
10
The Cambria Hotel is our home in NYC!
Pros:

We have made several trips to New York City over the past several years and because first, we love the Cambria brand of hotels, when we found the Cambria Hotel in Chelsea...well, it is and will continue to be our "home away from home" when we travel to NYC!

2026-05-28 • via Tripadvisor
M
Mirit • couple • pa
9
2026-05-28 • via Nuitee
K
Keyairra • couple • us
8
2026-05-28 • via Nuitee
B
Berk • couple • tr
7
Pros:

Location was fine, affordable price when we compare near neighbourhood

Cons:

Cleaning :(

2026-05-28 • via Nuitee
M
Milagros • couple • us
8
Comfortable
Pros:

La ubicación es excelente, la limpieza, la presión del agua de la ducha es deliciosa.

Cons:

El ruido de el pasillo de afuera se escucha dentro a las habitaciones igualmente que las conversaciones de la habitación del al lado, pareciera que estamos todos en la misma habitación.

2026-05-28 • via Nuitee
C
Charity • solo_traveller • ke
6
Pros:

Quick check in

Cons:

Housekeeping needs improvement. Provide essentials like shower gel as we didnt have for 2 days. Provide trash cans in the room. Our beddings were not changed for 3 days.

2026-05-28 • via Nuitee
A
Aguilar • family_with_children • ar
5
Confortable
Pros:

La habitación fue cómoda, fue bueno que hubiera cafetera ya que no hubo un buen servicio de desayuno en el comedor.

Cons:

El desayuno, pese que era tipo americano y solo había té y café. No hubo huevos o pan tostado

2026-05-26 • via Nuitee
S
Sharae • solo_traveller • us
9
Great Stay
Pros:

The location was fantastic. Being so close to Times Square and all the fresh flowers was a plus. We were on the 12th floor so we had a great view. The room was big enough for the 3 of us to be comfortable. I would recommend and stay again.

Cons:

Just having to request extra towels for the number of guest in the room.

2026-05-26 • via Nuitee
S
Stephanie • solo_traveller • us
8
2026-05-26 • via Nuitee
3
372blakelys • Friends getaway
10
Great Location
Pros:

We've come to the city numerous times and stayed all over, but this location is perfect! The staff, especially Chelsea, were lovely. Would definitely stay again!

2026-05-25 • via Tripadvisor
N
Nana • extended_group • ge
8
2026-05-25 • via Nuitee
A
Abhyudhay • extended_group • us
10
Pros:

Spacious

2026-05-25 • via Nuitee