Hyatt Place Baltimore Inner Harbor

dry helpful and professional staff. Design of room. Cleanliness. Location!

Great location near shops and restaurants. Very walkable. Staff was kind and responsive most of the time. Rooms were clean and spacious.

I recently booked a 12-night stay at the Hyatt Regency Baltimore Inner Harbor through the Hyatt app and unintentionally selected a prepaid, nonrefundable rate. As soon as I realized the mistake, I immediately contacted the hotel to request assistance.

I fully understand that nonrefundable rates come with restrictions. However, given the length of the stay (12 nights totaling over $4,000) and the fact that I reached out promptly, I was hopeful there might be some flexibility — whether in the form of a partial refund, a credit toward a future stay, or the ability to modify the reservation.

I also escalated the matter through Hyatt Corporate Guest Services and communicated directly with hotel management. While I was told the situation would be reviewed, I did not receive follow-up communication, and my request was ultimately denied.

I value the Hyatt brand and have always associated it with strong customer service. I’m sharing this review in hopes that someone from the property might reconsider the circumstances and work toward a reasonable solution. I would genuinely appreciate the opportunity to resolve this matter in a way that reflects Hyatt’s reputation for guest care.

Hotel room was dirty! Cleaning staff knocked on the door to ask when we were checking out at 9:45am- when do not disturb was on the handle! Called staff to turn heat on in the pool- they said “ my pleasure” - but no one ever arrived! Staff at check in could care less that you are staying at the hotel!

Great hotel, great neighborhood for walking to food places and harbor. This is the first hotel. I’ve stayed in where I have not found hairs in the bed in the bathroom in the towels in the sheets. The cleaning was superb. The blackout curtains worked, and it was a delightful night Sleep. The front desk crew was very helpful until I needed assistance with an allergy and the feather pillows. The breakfast was very good, offering all sorts of variety for finicky food choices. I was there for a class, the conference room was freezing and didn’t have any heat and nobody seemed to be able to adjust it to fix that. I honestly think the AC was on and nobody in the hotel could figure that out to switch it to heat. They should’ve at least offered us blankets and space heaters since there wasn’t another conference room to move to.

Very safe. Had my granddaughter and 3 of her friends there felt very comfortable with them being there

Location

Clean/nice

My wife and I began regular trips to Baltimore after our son, who moved to Baltimore in 2014, was married. Those trips increased after our first grandchild was born. As we have loads of World of Hyatt points, we chose the Hyatt Place Inner Harbor to stay. The location is excellent with a Whole Foods a block away and many restaurants in walking distance. Fells Point is a seven minute walk. The rooms are spacious and comfortable and the staff is more than accomodating. We usually stay between 10--14 days so the breakfast can get old after a while but there are breakfast alternatives in walking distance. On several trips we rented an apartment through Airbnb or a corporate apartment rental servics. While the locations were excellent, the furnishings left much to be desired. We found that by requesting a microwave, we could may the Hyatt Place almost as functional. From Charles, the parking valet, to Micah, the manager, everyone at the hotel always makes us feel like a welcome guest.

Options at breakfast, walking distance to good food,

easy in and easy out
staff was friendly

One lady was nice at front

The location was convenient. The atmosphere was ok. My issue was the room. The light in the sitting area was not working in my room. I requested a late cleaning, and no one came. I heard noises in the vents both nights. I was not sure what it was at first and then I realized it was mice running in the vents. I reported the issues to the staff and there was no follow-up. I tried to contact a manager at the hotel and still waiting for a response.