Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Spacious rooms and terraces (some with private jacuzzis)
Beautiful tropical garden and pleasant pool
Friendly, helpful staff and good reception service
Central location close to shops and restaurants
Good value for money
Quiet, relaxing atmosphere
Cons:
Occasional dirty pool/jacuzzi (especially in low season)
Water cuts reported at night in at least one review
Some beds/sofa-beds described as uncomfortable or too hard
Maintenance issues in low season (kitchen under-equipped, minor wear)
Isolated reports of humidity/poor smell in an initial room and pillows not comfortable

Categories

Cleanliness
7.2
Mixed: several guests praised overall upkeep of garden and pool area, but multiple notes of a dirty jacuzzi/pool (seasonal), a room that smelled of humidity, and occasional housekeeping issues (pool/jacuzzi cleanliness).
Service
9.2
Strongly positive: many reviews mention very friendly, attentive and helpful staff; front desk assisted with a room change and guests repeatedly highlight warm reception and good service.
Location
9
Very positive: repeatedly described as central and close to shops, restaurants and transport conveniences (7-Eleven nearby); convenient for exploring Tulum though beach requires a short transport ride.
Room Quality
8
Generally good: rooms frequently described as spacious, comfortable and some with private jacuzzis or penthouse terraces; some negatives include a few hard beds, an uncomfortable sofa-bed and occasional humidity/odor in a specific room.
Amenities
8
Positive overall: attractive tropical garden, pleasant pool, private jacuzzis for some rooms, parking and on-site restaurant; a few mentions of limited maintenance in low season and a sparsely equipped kitchenette in one apartment.
Value for Money
8.8
Favourable: explicit praise for excellent value/price and several guests saying the property was worth the stay given location, space and facilities.
Food and Beverage
8.2
Generally positive: restaurant and breakfast received compliments and some guests called the on-site restaurant ‘awesome’; limited negative feedback on F&B overall.
Overall Experience
8.8
Positive stay: many guests described the property as peaceful, relaxing and would return; highlighted the tropical atmosphere, friendly staff and comfortable stay despite a few minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 05:55

Property Description

Luxurious Outdoor Pool
Indulge in relaxation at Xscape Tulum's inviting outdoor pool, perfect for a refreshing dip under the sun. Enjoy pool views from the comfort of your room, creating a tranquil atmosphere for your stay.

Convenient Amenities
Experience convenience with 24-hour front desk service, tour desk assistance, and luggage storage available to cater to your every need. Stay connected with free WiFi throughout the property and make use of the free parking provided for a hassle-free stay.

Proximity to Attractions
Located near Tulum's main square and the famous Archeological Site, Xscape Tulum offers easy access to popular destinations. Explore the nearby Tulum beaches and easily reach Cancún International Airport within 90 minutes.

Book your stay at Xscape Tulum now to enjoy a perfect blend of comfort and convenience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Location

Guest Reviews

8.4
Based on 954 reviews
Cleanliness: 7.2
Service: 9.2
Location: 9
Room Quality: 8
Amenities: 8
Value for Money: 8.8
Food and Beverage: 8.2
Overall Experience: 8.8
R
rabataud • solo_traveller • fr
10
Pros:

La chambre était spacieuse avec une immense terrasse
La décoration est de bon goût
Le jardin est magnifique et la piscine très agreable

Cons:

Tout était parfait

2026-08-07 • via Nuitee
S
Sergio • family_with_children • es
9
Pros:

Excelente relación calidad/precio. Perfecto para visitar Tulum.

Cons:

Al ser temporada (muy) baja quizá faltaba algo de mantenimiento

2026-08-03 • via Nuitee
M
Mjbm • couple • nl
9
Mooi hotel, prima locatie, heel erg attent personeel!
Pros:

De tuin en het restaurant

2026-08-03 • via Nuitee
R
Rosalinn • couple • us
10
2026-08-03 • via Nuitee
G
Gitte • family_with_children • dk
9
Jeg ville helt sikkert komme igen hvis jeg skal til she til Tulum🤗
Pros:

Super centralt og meget lækker tropisk have med en flot pool. Vi nød at være i haven og bade. Værelserne var fine og alt var som beskrevet.
Personalet var meget venlige og hjælpsomme. Vi blev taget godt imod.

2026-07-24 • via Nuitee
T
Trish • extended_group • au
10
Xscape Tulum is one of the best places we have stayed in. It is so peaceful and relaxing. Close to shops and restaurant
Pros:

The property was so inviting and relaxing. The pool was fabulous. The setting was tropical and so fabulous. The staff and restaurant were awesome.

Cons:

The bed was a little hard. All else was fabulous.

2026-07-23 • via Nuitee
J
Jesus • family_with_children • es
8
En líneas generales bien
Pros:

Comodo

Cons:

Te cortan el agua À partir de las 21h hasta las 7:30h, la cama supletoria un sofá cama incomodisimo

2026-07-23 • via Nuitee
A
Antoine • couple • fr
10
2026-07-15 • via Nuitee
E
Eric • solo_traveller • be
9
Pros:

Chambres grandes et confortables. Certaine avec jacuzzi privatif sur la terrasse. Jardin et piscine centrale très agréable.

2026-07-07 • via Nuitee
M
Marius • couple • es
10
Buen hotel en el centro de Tulum
Pros:

Todo estuvo muy bien. Habitación grande, limpio y cómodo. Personal muy amable.

Cons:

No hemos podido usar el jacuzzi en el balcón, porque era sucio, pero es normal porque realmente llovía casi todos los días.

2026-07-03 • via Nuitee
J
Julia Naomi • couple • de
8
Tolle Lage, geräumiges Penthouse-Apartment mit Pool, nette Mitarbeiter und schöne Anlage!
Pros:

Wir hatten einen sehr schönen Aufenthalt. Wir haben das Penthouse-Apartment gebucht mit Pool und Küche. Das ,,Zimmer‘‘ war sehr groß, tolle Dachterasse und bequemes Bett. Die Mitarbeiter waren sehr freundlich und insgesamt hatte man ein richtig cooles Dschungel-Gefühl in der Anlage. Ein paar Minuten entfernt gibt es einen 7-Eleven und die Hauptstraße mit Restaurants, Bars, Einkaufmöglichkeiten ist ca. 7min entfernt. Für den Strand muss man ein Colectivo/Fahrrad/Taxi nehmen, laufen ist zu weit.

Cons:

Die Liegen auf der Dachterasse waren schon etwas alt und die Küche leider eher schlecht ausgestattet, ein paar Utensilien mehr hätten es auf jeden Fall leichter gemacht. Und vielleicht noch eine kleine Standard-Ausstattung mit Öl, Salz, Pfeffer (für den Preis hätten wir sowas erwartet😊)

2026-06-30 • via Nuitee
K
Kenta Noler • solo_traveller • es
10
Hotel Perfecto para Tulum
Pros:

Me encantó. Muy amplio y con todas las comodidades

Cons:

..

2026-06-28 • via Nuitee
D
David • solo_traveller • es
9
Pros:

Sus zonas verdes

Cons:

La habitación que nos ofrecieron inicialmente olía muy mal, tenía humedad , no tenía vistas y era un segundo sin ascensor.
A la mañana siguiente el encargado de recepción nos hizo un cambio y nos ofreció un apartamento muy mono y con vistas a la piscina

2026-06-25 • via Nuitee
J
Juan • solo_traveller • mx
10
Pros:

Lo cerca de todo y las intalaciones

2026-06-22 • via Nuitee
L
Laura • solo_traveller • es
8
Pros:

El personal fue muy amable. El espacio esta cuidado y el lugar era muy tranquilo.

Cons:

Las almohadas no eran muy cómodas y la piscina estaba algo sucia aunque seguramente fuese por ser temporada baja.

2026-06-19 • via Nuitee
E
Elisa • couple • it
10
Una pausa rilassante che consigliamo a tutti
Pros:

Dovevamo soggiornare due notti, ma, una volta arrivati abbiamo chiesto subito di potere rimanere più a lungo. La camera era molto spaziosa e dotata di tutto il necessario. La vasca privata è stata una bella coccola e ci ha permesso di rinfrescarci anche nelle giornate più calde. Tutto il resto perfetto, il parcheggio per l'auto, la piscina, il personale, la colazione, il ristorante. Non abbiamo sentito il rumore della strada perchè in vacanza usiamo i tappi e non abbiamo inconvenienti.

2026-06-17 • via Nuitee
C
Cecilia • couple • it
8
Buono
Pros:

Struttura moderna e molto accogliente. Persona presente all'ingresso h24. Parcheggio molto comodo e vicino alla via principale di Tulum. Staff molto cordiale

Cons:

La nostra camera era abbastanza polverosa, la doccia non aveva il porta sapone e non si riescono ad aprire le finestre per far cambiare l'aria con il risultato che la stanza sapeva un pò di chiuso.

2026-06-08 • via Nuitee
F
Florent • couple • mx
10
2026-06-07 • via Nuitee
L
Léa • couple • fr
10
2026-06-02 • via Nuitee
C
Ceri • couple • nz
10
Great stay in Tulum - short walk into town
Pros:

Great stay in Tulum - 10 minute walk into town. Friendly staff, good restaurant, large and comfortable rooms with good air conditioning. Lovely pool and the surrounding gardens are very nice! Would stay again!

2026-05-31 • via Nuitee