City Quarters on Brewer

Where to start… from bad communication, to dirty as f, to shabby interior.
I booked the executive suite as i travelled with my sister and my 4 month old baby. The photos of the room showed a big bed as well as a sleeping couch. Also the welcome texts stated the possibility of having different bed configurations. NO we got 1 double bed (yes, for 2 audlts and a baby!) and the couch was replaced with 2 rustic metal chairs you’ll usually find on a balcony. So comfy. To be fair I found out about the missing couch beforehand when I requested using it but what I found in the room was not the advertised KING bed either. After calling them to ask about the beds and pointing out our situation I was told I could get a roller bed for 40 bucks per night extra. Why do I have to pay for their false advertisement?
But that’s already my next point: bad communication! Not only false advertisement, i was told on the phone that they will talk to the owner about the bed situation and get back to me. Guess what. Im home by now and haven’t heard back. Anyways, we made it work with 1 bed only.
TRIGGERWARNING for looking at the photos, you might wanna grab a bucket. Not only is the whole „suite“ worn-out. There is smears of god knows what all over the walls and doors, the little shelf in the bathroom (only option to put your stuff down) is filthy, so is the windowsill in the shower where someone left their old used soap and rubbish. Not the hosts fault but his duty to clean it before the next guest.

I’m not sure if the light in the bathroom wasn’t working so they don’t have to clean or if the toilet was full of piss, hair and I don’t know, have a look at the photo, because they didn’t see when cleaning in the dark. Well we took a light in there to use the toilet. Is that not what people do? DISGUSTING

What else…Ah! A big old stinky toe nail (I reckon male, left foot) fell out of the blanket.

Nous n’avons pas pu rentrer dans l’immeuble

タオルの交換はどうやってするの？
レイトチェックインだとクレジットカードナンバーと写真をおくらきゃならんのが不安。クーラーのリモコンが効かなくて室温がコントロールできなかったが、暑かったのでまあ良いか。という感じです。

The TV didn’t work very well and we couldn’t turn the fan on as the AC was not as strong as we would like overall the room was clean and comfy.

The kitchen probably needs a lot of attention as it was kinda dirty and the dishes wasn’t really clean very miss matched. Tea area was a abit dirty the drawers had some old used spoons.

It was fine but could be better.

No cutlery or plates/bowls. No utensils or knife's to cook with. Was hard to have food here

Could smell cigarette smoke in the hallway

1. It was difficult to contact - answer machine only
2. Initially communication was very poor - instead of being proactive and coming to the hotel and sorting out the issues, he kept saying do this, try that. How about you come and sort it out!!
3. There was poo all along the back toilet seat - 2 days to have cleaners come in and clean
4. The toilet light did not work - this took 2 days to rectify.
5. The TV remote never worked (I was booked there for 10 days and it never got fixed)
6. The air conditioner did not work initially (took 2 days to get this finally sorted)
7. I had someone trying to get into my unit on 2 occasions and when I called out “who was it” no reply so it WASNT A CLEANER.
8. This hotel was mis advertised - on Booking.com the hotel looked clean and modern. I was absolutely shocked on arrival at the filth, the lack of support and the major hazards with uneven floors. The building is very old and falling apart - the floors had big holes in them which was extremely unsafe.

Nothing

There was no resection, in an dodgy area, bathroom was not in our room when we booked a room with bathroom, paint was chipping off the wall in the bathroom, cracks in bedroom walls, air-conditioning in bedroom was rattling and sounded like it was broken.