Niseko Grand Hotel

Hotels
8.3 (321 reviews)
Niseko 412 , Niseko , jp

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Onsen
Kind staff
Good breakfast
Nice location
Cons:
Cleanliness issues
Room temperature
Public dressing room

Categories

Cleanliness
7.53
Some guests mentioned the cleanliness issues and old facilities.
Service
9
Staff were described as kind and organized, providing good service.
Location
8.04
Good location for accessing onsens and activities, though some felt it was not great.
Room Quality
6.99
Rooms were criticized for being hot and some complaints about cleanliness.
Amenities
9.02
Guests loved the onsens and breakfast, high quality and enjoyable.
Value for Money
8.48
Guests felt the price matched the quality of service and amenities provided.
Food and Beverage
9.03
Breakfast was specifically highlighted as yummy and enjoyed by guests.
Overall Experience
8.3
Overall positive experiences but noted some specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:40

Property Description

Luxurious Onsen Baths and Gourmet Dining
Indulge in the open-air hot spring baths and savor a lavish Japanese multi-course dinner featuring fresh seafood at Niseko Grand Hotel.

Variety of Room Options
Choose from Japanese-style rooms with traditional futon bedding, carpeted rooms with Western beds, or rooms with a tatami seating area, all equipped with modern amenities.

Scenic Views and Convenient Services
Enjoy picturesque mountain views from the large public bathing area, and take advantage of services like ski equipment rentals, luggage storage, and delicious dining options at Pirika restaurant.

Experience the ultimate comfort and relaxation at Niseko Grand Hotel. Book now to secure your stay!

Important information:

The full amount of the reservation must be paid at check-in.

To use the property's free shuttle from JR Niseko Station, please make a reservation at time of booking.

Please be informed that this property does not serve halal food.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CTS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.3
Based on 321 reviews
Cleanliness: 7.53
Service: 9
Location: 8.04
Room Quality: 6.99
Amenities: 9.02
Value for Money: 8.48
Food and Beverage: 9.03
Overall Experience: 8.3
M
Mika • solo_traveller • jp
7
Relaxing stay in busy Niseko
Pros:

3回目の宿泊でしたが、いつも清潔なお部屋で寛げます。また、温泉の泉質がよいので、2回は必ず入ります。

Cons:

早めに行ったのに小さめのレンタカー（トヨタヤリス）だったせいか、駐車場がまだ空いているのに一番端の一番狭い所に駐車するように指示されました。荷物が多くスキー板やブーツの手入れもあるので、その場で抗議してトランクが開けやすい所に駐車しましたが、車種で差別するのはやめて頂きたいです。前回愛車のVolvoで行った時はホテルの真前に案内されましたが、first come, first serveで良いと思います。

2026-05-04 • via Nuitee
佐藤 • solo_traveller • jp
7
2026-05-04 • via Nuitee
Y
Yonna • couple • ca
8
Pros:

We like the outdoor onsen, and staff at the restaurant were nice. Like that they keep the hotel neat and tidy with some traditional japanese onsen hotel style.

2026-04-27 • via Nuitee
P
Patrick • couple • de
8
Nette gemischte außen Onsen
Pros:

Ruhig, von innen neu renoviert. Gemischte und getrennte Onsen.
Schöner Ausblick

2026-04-21 • via Nuitee
S
Stefan • solo_traveller • de
10
beautiful place
Pros:

outstanding hot spring inside hotel, fantastic restaurant

2026-04-16 • via Nuitee
C
Chan Kuei • solo_traveller • tw
6
2026-04-13 • via Nuitee
C
Caponera • family_with_children • it
6
Pros:

The onsen. Some rooms have been renovated.

Cons:

The hotel smells of old and many years of smoking and cooking. It is far from the pists and there is only one restaurant close by. The room where I was, with tatami, needs renovation and a shower.

2026-04-07 • via Nuitee
V
Vasilii • couple • de
7
2026-03-29 • via Nuitee
L
Lance • couple • nz
10
2026-03-28 • via Nuitee
L
LeMarin • couple • ch
10
Pros:

Warm rooms with a beautiful onsen. Absolutly a highlight to be in the water when surounded by ice and snow. There is also a shuttlebus to take you to the ski slopes. If you want to rent Skis you can do it directly at the Hotel and they pick you up there for the fitting. There were even laundry mashines and a good breakfast.

2026-03-27 • via Nuitee
K
Kerstin • couple • de
10
2026-03-24 • via Nuitee
F
Florence • couple • sg
10
2026-03-22 • via Nuitee
G
Gaia • solo_traveller • it
9
2026-03-19 • via Nuitee
B
Belle • extended_group • au
10
Pros:

Great service. Lovely traditional, healthy breakfast. Nice rooms. Amazing onsen!!

2026-03-14 • via Nuitee
B
Benjamin • extended_group • us
10
2026-03-13 • via Nuitee
B
Belinda • couple • au
9
Overall an amazing stay with very courteous staff.
Pros:

The staff, rooms, cleanliness, onsen and the breakfast was amazing.
The shuttle bus was handy to get to the slopes and Hirafu you wanted to go out for dinner.

Cons:

We only ate at the buffet once.
Would have been nice if there was an option of à la carte.
We were wanting to have a choice of more traditional meals.

2026-03-11 • via Nuitee
P
Pablo • family_with_children • es
9
2026-03-10 • via Nuitee
J
Jeffrey • extended_group • us
10
Pros:

Breakfast was surprisingly the best I have had from a hotel. Staff picked us up from the train station outside of their usual hours and when we did not have a reservation. Great experience and great staff.

2026-03-07 • via Nuitee
R
Ryan • extended_group • us
9
Great value for the price!
Pros:

We choose the breakfast and dinner buffets. I must based on quality and price, plus took the stress out of finding a place to eat.

Cons:

The HVAC did not blow cold … we opened the window in the winter to cool off the room.

TV didn’t have language options. For a tourist destination the TV should be able to have multiple languages options.

2026-03-06 • via Nuitee
S
Sabrina • couple • au
10
Powder days, onsen nights
Pros:

The breakfast offering is great! The onsen is a bonus! Appreciate the transfer bus to and from ski resorts.

Cons:

Nothing.

2026-03-04 • via Nuitee