Holiday Inn Express & Suites Springfield by IHG

Hotels
•
Holiday Inn Express
7.2 (167 reviews)
204 Raydo Circle , Springfield , US
+1 937-505-1670

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
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Review Highlights

Pros:
Friendly/efficient staff mentioned in multiple reviews
Some guests found rooms clean, comfortable and quiet
Breakfast praised by several guests (varied/ample selections for some)
Accommodated last-minute reservations
Convenient location close to activities
Cons:
Mold, mildew, and bugs reported in multiple rooms
Broken elevator and pool out of service frequently mentioned
Shower hazards: slippery tubs, shower heads failing, mold in showers
Manager unresponsive / issues with refunds and customer service
Rooms not cleaned regularly; towels only provided on request
AC has musty smell; hallways hot or noisy
Hard/uncomfortable beds and outdated TVs
Limited or no hot breakfast / inconsistent food service

Categories

Cleanliness
4
Poor — multiple reports of mold/mildew in showers, bugs on walls, slimy water, and rooms not being cleaned; several guests explicitly complained about cleanliness issues.
Service
8.5
Mixed-to-positive — many guests described staff as great, efficient, and friendly; however there are notable management problems (unresponsive manager, defensive front desk) that reduce the score slightly.
Location
9
Positive — cited as close to activities and convenient; no significant negative mentions about location in the reviews.
Room Quality
7.5
Mixed — some guests found rooms clean, comfortable, and quiet, but others reported AC/musty smells, hard beds, outdated TVs, shower fixtures failing, and other wear-and-tear.
Amenities
7
Below expectation in places — multiple reports of broken/nonfunctional amenities (elevator out, pool out of service, coffee machines broken), though the property still lists standard amenities and sometimes provides breakfast and basic services.
Value for Money
6
Below average — several guests called the hotel expensive for what was provided and noted missing/broken amenities; others appreciated last-minute accommodation which slightly offsets negatives.
Food and Beverage
9
Mixed-leaning-positive — some guests praised a great, varied breakfast; others reported no hot breakfast or only limited grab-and-go options on certain days, producing polarized experiences.
Overall Experience
6.6
Mixed but problematic — multiple guests described the experience as unpleasant or horrible due to cleanliness, broken amenities, and management issues, while others had acceptable stays thanks to friendly staff and decent breakfast.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:39

Property Description

Luxurious Amenities

Holiday Inn Express & Suites Springfield offers an indoor pool and a fitness centre, ensuring guests can stay active and relaxed during their stay. The rooms are equipped with modern amenities such as cable TV, microwave, refrigerator, and coffee machine, providing ultimate comfort.

Convenient Location

Situated in Springfield, the hotel is just a short drive from the city centre, offering easy access to shopping, dining, and entertainment options. Additionally, being only 4 km from the Springfield Museum of Art, guests can explore the local culture effortlessly.

Exceptional Service

With a 24-hour front desk and free parking, Holiday Inn Express & Suites Springfield prioritizes guest convenience and satisfaction. Book now to experience a seamless stay at our welcoming hotel.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DAY

Location

Guest Reviews

7.2
Based on 167 reviews
Cleanliness: 4
Service: 8.5
Location: 9
Room Quality: 7.5
Amenities: 7
Value for Money: 6
Food and Beverage: 9
Overall Experience: 6.6
B
Barritt • family_with_children • us
3
Cons:

The room and bathroom were not clean.

2026-11-07 • via Nuitee
L
Luciana • couple • us
1
Horrible. Not clean will never stay there again
Pros:

The staff was great.

Cons:

We had to switch rooms for bugs on the walls, mildew on the shower, shower head falling off.

2026-10-29 • via Nuitee
H
Heather • family_with_children • us
6
2026-10-10 • via Nuitee
B
Barb • solo_traveller • us
9
2026-09-07 • via Nuitee
L
Linda • couple • us
9
Pros:

The staff were efficient and friendly. The room was clean, comfortable and quiet.

Cons:

The bathtub/ shower was a hazard! The tub was so slick, it was difficult to stand, get in or out and my 81 year old husband almost went down twice. Needs a bath mat and grip bars.

2026-08-27 • via Nuitee
M
mariecrists • Solo travel
6
Strong AC Smell
Pros:

Strong smell is present when the air conditioning is operating. Please check the unit and replace the filter or clean the system if needed. The place looks clean but the AC have the musty smell. Breakfast was good.

2026-08-06 • via Tripadvisor
A
Amber • family_with_children • us
6
It was ok.
Pros:

Close to all of the activities.

Cons:

Room didn’t not get cleaned until we left, we had to ask for more towels every night, no pool, outdated facility, staff didn’t care to help when asked for answers, no chocolate milk for breakfast, tv was outdated.

2026-08-02 • via Nuitee
J
Jesse • solo_traveller • us
5
2026-07-16 • via Nuitee
R
Roman • extended_group • us
9
2026-07-13 • via Nuitee
T
tiffanygF7382YA • Family
6
No hot breakfast, very few options
Pros:

Grateful they were able to accommodate a last second reservation for my family to stop traveling for the night. We were looking forward to a shower and breakfast.
The shower shot sideways from the faucet and there was some mold in the shower, then I came down to ask about when breakfast ended and was told they only would have “grab and go” things today. It was bare, no fruit, cereal, oatmeal, eggs, bacon, sausage, pancakes, etc. they only had juice (no cups laid out, had to grab coffee cups from across the room ), bread, bagels, muffins, and the cinnamon rolls, at least. Very unfortunate as we booked to feed our family a hot breakfast before traveling. We had to go out and purchase additional food before we left town.

2026-06-29 • via Tripadvisor
S
Stephanie • family_with_children • us
2
Cons:

No working elevator. Disabled husband had to climb stairs. Walls don’t block out sound. Heard neighbors all night. Water felt slimy. No one cleaned our room just gave us towels. Beds very hard and uncomfortable.

2026-06-29 • via Nuitee
K
Kayla • family_with_children • us
10
2026-06-24 • via Nuitee
I
ismaele655 • Family
2
Horrible, unpleasant and very expensive
Pros:

This hotel to start is very expensive, $195 at night and all the amenities offered by the description none of them work

The elevator does not work, even the side doors do not work, the pool is out of service, those who attend are despots and arrogant, at eight in the morning they are already knocking on the door to see if they can enter to clean literally evicting ahead of time

The experience is terrible, I advise you not to book in this hotel it is not worth it and it is very expensive and the service is terrible

2026-06-20 • via Tripadvisor
G
Glenn • solo_traveller • us
9
2026-06-18 • via Nuitee
B
Brenda • solo_traveller • us
3
Pros:

My room was clean.

Cons:

The elevator was broken. The hallway was hot. Breakfast was unappealing.

2026-06-13 • via Nuitee
L
Lovito • couple • us
10
Pros:

The breakfast was great. Lots of selections

Cons:

Elevator was broken and we had to be moved to a 1st floor room

2026-06-03 • via Nuitee
5
541genep • Couples • Birch Run, Michigan
4
Hotel in poor condition
Pros:

trash by front door was overflowing for three days, ac sounded like a jet taking off, no coffee due to machines broken, pool out if commission, elevator broken, mold/mildew in shower, front desk did not seem to care and was a bit defensive.

2026-05-31 • via Tripadvisor
H
hmU7934RT • Solo travel
2
Manager is a Thief
Pros:

I booked a stay through a 3rd party. I had accidentally booked two nights instead of one. The 3rd Party is/was willing to give a refund, IHG corporate is/was willing to give a refund. The only entity preventing me from getting money back for an unused stay is the Hotel Manager himself.

The Manager refuses to accept or return phone calls, and has been actively avoiding me. I have attempted to make contact with the Manager for over a week with no success.

My family does a lot of travel, and I have hit Gold status with IHG twice. My wife is current Silver, and my brother is current Gold. All of us will be taking our business to IHG competitors from now due to this single Manager.

2026-05-26 • via Tripadvisor
F
fleming • solo_traveller • us
6
Cons:

Had to change rooms 3 times. First room the shower would not drain. Second room the door did not lock and the tv stand looked like it was going to fall through the floor.. the third room was ok. Air conditioner was very loud and didn't really work. Staff was ok. Not real friendly.

2026-05-24 • via Nuitee
B
Beth • solo_traveller • us
10
Pros:

Pleasant staff / nice location

2026-05-17 • via Nuitee