Holiday Inn Express Hutchison by IHG

Hotels
Holiday Inn Express
8.4 (367 reviews)
911 Porter Street , Hutchinson , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Convenient location
Cons:
Cleanliness issues
Room quality concerns
Lack of amenities maintenance

Categories

Cleanliness
7.23
Multiple complaints regarding cleanliness, including mold and unclean shower.
Service
9.2
Staff were generally friendly and helpful.
Location
8.74
Conveniently located; however, some reviews mentioned a sketchy area.
Room Quality
7.69
Mixed feelings about room quality, with noted issues with bedding and maintenance.
Amenities
8.72
Nice hot tub and pool; however, maintenance issues reported.
Value for Money
8.18
Some reviews mentioned feeling overcharged for the quality of the hotel.
Food and Beverage
8.23
Breakfast was satisfactory but lacked variety.
Overall Experience
9.2
Guests generally felt positive about their stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:16

Property Description

Indulge in Comfort and Convenience

Relax and Rejuvenate: Enjoy the indoor pool and fitness centre for a refreshing stay. Each room is equipped with modern amenities including a flat-screen TV and cozy seating area.

Convenience at Your Fingertips: Unwind with a microwave, refrigerator, and coffee machine in your room. Need to catch up on work? Utilize the work desk and ironing facilities provided for your comfort.

Explore Nearby Attractions: Located just minutes away from Kansas State Fair and Kansas Cosmosphere & Space Center, there's plenty to see and do near the hotel.

Book your stay at Holiday Inn Express Hutchison West for a perfect blend of comfort and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ICT

Location

Guest Reviews

8.4
Based on 367 reviews
Cleanliness: 7.23
Service: 9.2
Location: 8.74
Room Quality: 7.69
Amenities: 8.72
Value for Money: 8.18
Food and Beverage: 8.23
Overall Experience: 9.2
B
Briana family_with_children us
5
Pros:

Breakfast was nice.

Cons:

The staff messed up our booking and we ended up having to pay double for a room and I spent time on the phone with booking.com to try to sort it out. The staff were unable/unwilling to print a receipt for me and it appeared they were largely uninterested to help us sort it out.
Also, the pool was freezing as the heater was broken.

2026-08-29 via Nuitee
K
Klay family_with_children us
3
Everything was out of order
Pros:

Staff and location

Cons:

Elevator and hot tub were out of order. The pool heater was also out of order. No compensation for the inconvenience.

2026-08-12 via Nuitee
J
Julie solo_traveller us
8
Pros:

Room was quiet and comfortable

Cons:

We have stayed at other holiday inn Express that were less nightly cost

2026-08-10 via Nuitee
B
Brenda and Craig family_with_children us
1
Awfull
Pros:

We have a child with cerebral palsy. We picked this hotel because there was a Jacuzzi, which would help relax his muscles and the Website advertised a heated pool with a shallow end which would also benefit . The Jacuzzi did not work and the pool was not heated. . Actually, the water was cool. We are 73 years old and asked for accommodations that we would not have to carry our luggage very far. We were put on the second floor in the middle of the hotel far far from the stairway and the elevator was not working.. everything we wanted was not available. .. I asked for a senior discount when I got there and they said they could not do it. I asked for a discount because everything we needed was not available and they refused to do it. I am very unhappy and will probably never stay at a Holiday Inn express again. I will tell everyone I know of our experience to never to stay at a Holiday Inn express . Walking up two flights of stairs with our luggage took four trips . I believe we should get our money back .
Also, the room was not very clean. I was a custodian at KU and I know how to clean. There were crumbs on the floor leading out of the bathroom into the room. The cocktail table had not been cleaned or was cleaned with the dirty rag. With my 30 year history of a custodian I would say they were using the same rag for the entire room. That’s just gross.. Again, the bathtub stopper did not work.
The breakfast was OK, but when you’re serving sausage, you should make sure it’s cooked more than what this was. We did not partake of it because it looked like it would not have been cooked all the way through.l
The coffee was great

Cons:

Look above

2026-08-08 via Nuitee
U
Uriel couple us
8
2026-08-06 via Nuitee
A
Angela couple us
9
Comfortable, Clean and relaxing!
Pros:

Clean and neat

2026-08-02 via Nuitee
S
Steven family_with_children us
10
2026-07-23 via Nuitee
P
Pevoteaux solo_traveller us
10
Pros:

Our stay

Cons:

Little pricey

2026-07-12 via Nuitee
I
Ida family_with_children us
8
2026-07-04 via Nuitee
T
Tanner couple us
9
2026-06-19 via Nuitee
C
Craig family_with_children us
9
I forgot the young man’s name that was on duty. We arrived about 8p, then went and had a quick dinner. Got back and sett
2026-06-12 via Nuitee
J
John solo_traveller us
10
2026-06-08 via Nuitee
M
Maranda family_with_children us
8
2026-06-01 via Nuitee
D
Diane couple us
10
2026-05-29 via Nuitee
L
Lisa family_with_children us
8
The room was comfortable and the kids enjoyed the pool.
Pros:

Most the staff was very nice. Beds were comfortable and room temperature was nice for it was hot outside. Their coffee was amazing, I love coffee.

Cons:

Pool was open, but the spa was closed. When my husband asked for bedding for the pullout couch he was told by the evening clerk that if any of the bedding came up missing that our card would be charged $500. I didn’t feel like that was necessary, since we had booked 5 people to stay in the room (2 queen beds and a pullout couch) the room should of had bedding in it for the pullout. The bathroom had some small amount of mold and cracks in the wall by the tub/shower.

2026-05-28 via Nuitee
F
Furgerson couple us
3
I do not recommend staying at this hotel
Cons:

They didn't read my request for a bathtub. They couldn't get a shower bench for me because the lock on the storage room was broken, they did get me into a disabled room with a bathtub, so that was appreciated. Had to go down to the front desk both days to get towels (no bath towels were in the room when we arrived). Maid didn't come and clean the room on day two. Front desk just said sorry that the laundress was out and the maids were being problematic.

2026-05-27 via Nuitee
D
Durr solo_traveller us
10
2026-05-26 via Nuitee
S
Samantha family_with_children us
4
Pros:

The staff was friendly.

Cons:

It wasn’t very clean. The pool was gross and the spa did not function. The tv did not work and neither did the phones.

2026-05-25 via Nuitee
J
Julie couple us
8
Pros:

Comfortable convenient location

Cons:

I was there for an extended stay and would need to work during the day from my room. There was a desk and “chair” but the chair was dangerous.

2026-05-24 via Nuitee
B
Brian solo_traveller us
7
2026-05-06 via Nuitee