Holiday Inn Express Hutchison by IHG

Hotels
•
Holiday Inn Express
8.1 (244 reviews)
911 Porter Street , Hutchinson , US
+1 620-259-8656

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Good coffee
Comfortable, quiet rooms
Helpful / friendly staff (frequently mentioned)
Good location
Breakfast items enjoyed by many (muffins, pancakes, yogurt)
Cons:
Pool/spa/heater frequently out of order or unheated
Service failures around bookings, receipts and billing
Inconsistent cleanliness (crumbs, mold, poorly cleaned surfaces)
Value concerns: pricey, double charges and refused discounts
Accessibility/amenity issues — elevator out of order, limited accommodations

Categories

Cleanliness
7
Mixed reports: several guests called rooms 'clean and neat' while one detailed review noted crumbs, a poorly cleaned cocktail table and some mold/cracks in the bathroom, indicating inconsistent housekeeping.
Service
8.5
Mostly positive interactions reported (staff described as helpful and nice in multiple reviews), but there are notable service failures: booking errors, refusal/ inability to print receipts and limited assistance in resolving payment issues.
Location
9
Explicitly mentioned as a positive in several reviews ('Good location', 'Staff and location'), indicating a strong, convenient location overall.
Room Quality
8.5
Rooms were frequently described as comfortable and quiet, though some guests reported issues like a non-working bathtub stopper, minor mold/cracks, and missing bedding for pull-out couches.
Amenities
7
Multiple complaints about pool/spa amenities (pool heater broken, spa/jacuzzi/hot tub out of order or unheated) and at least one report of the elevator being out of order, reducing amenity reliability.
Value for Money
6.5
Several guests noted price concerns ('little pricey'), instances of being charged incorrectly (double payment) and unsuccessful requests for discounts or compensation, lowering perceived value.
Food and Beverage
8.8
Breakfast earned mixed but generally positive notes (good muffin, yogurt, pancakes) and coffee was repeatedly praised ('amazing coffee', 'coffee was great'), though some found the breakfast quality lacking or undercooked items.
Overall Experience
9.5
Overall impressions trend positive for many guests (relaxing stays, comfortable rooms, friendly staff and strong coffee), but serious service and amenity failures affected some stays. Weighted toward positive based on majority favorable comments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:39

Property Description

Indulge in Comfort and Convenience

Relax and Rejuvenate: Enjoy the indoor pool and fitness centre for a refreshing stay. Each room is equipped with modern amenities including a flat-screen TV and cozy seating area.

Convenience at Your Fingertips: Unwind with a microwave, refrigerator, and coffee machine in your room. Need to catch up on work? Utilize the work desk and ironing facilities provided for your comfort.

Explore Nearby Attractions: Located just minutes away from Kansas State Fair and Kansas Cosmosphere & Space Center, there's plenty to see and do near the hotel.

Book your stay at Holiday Inn Express Hutchison West for a perfect blend of comfort and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ICT

Location

Guest Reviews

8.1
Based on 244 reviews
Cleanliness: 7
Service: 8.5
Location: 9
Room Quality: 8.5
Amenities: 7
Value for Money: 6.5
Food and Beverage: 8.8
Overall Experience: 9.5
B
Bailee • extended_group • us
1
Extremely disappointed
Pros:

Plenty of parking. Clean and good breakfast

Cons:

Waited 45 mins for check in then told my room wasn’t available because the guy at the front desk was intentionally stalling because he didn’t like my tone. Have a case with corporate after being on the phone for 20 mins.

2026-11-07 • via Nuitee
M
Marcia • couple • us
10
It was very relaxing 😌
Pros:

The breakfast was good. I liked the muffin and yogurt. And the pancake!!

Cons:

More coffee selection

2026-10-27 • via Nuitee
S
Shannon • family_with_children • us
10
Will definitely stay here again
Pros:

Great stay and hotel was super clean. The pool was great and the staff were so helpful and nice.

2026-10-26 • via Nuitee
B
Brian • family_with_children • us
7
2026-10-22 • via Nuitee
S
Scott • couple • us
9
Pros:

Good location

Cons:

Breakfast wasn’t so good but was free

2026-10-21 • via Nuitee
P
patrick • solo_traveller • us
10
Pros:

Everything

Cons:

There wasn't nothing that I didn't like everything was really good and this motel

2026-10-11 • via Nuitee
G
Glennette • couple • us
7
2026-08-31 • via Nuitee
O
Ornelas • family_with_children • us
10
2026-08-31 • via Nuitee
B
Briana • family_with_children • us
5
Pros:

Breakfast was nice.

Cons:

The staff messed up our booking and we ended up having to pay double for a room and I spent time on the phone with booking.com to try to sort it out. The staff were unable/unwilling to print a receipt for me and it appeared they were largely uninterested to help us sort it out.
Also, the pool was freezing as the heater was broken.

2026-08-29 • via Nuitee
K
Klay • family_with_children • us
3
Everything was out of order
Pros:

Staff and location

Cons:

Elevator and hot tub were out of order. The pool heater was also out of order. No compensation for the inconvenience.

2026-08-12 • via Nuitee
J
Julie • solo_traveller • us
8
Pros:

Room was quiet and comfortable

Cons:

We have stayed at other holiday inn Express that were less nightly cost

2026-08-10 • via Nuitee
B
Brenda and Craig • family_with_children • us
1
Awfull
Pros:

We have a child with cerebral palsy. We picked this hotel because there was a Jacuzzi, which would help relax his muscles and the Website advertised a heated pool with a shallow end which would also benefit . The Jacuzzi did not work and the pool was not heated. . Actually, the water was cool. We are 73 years old and asked for accommodations that we would not have to carry our luggage very far. We were put on the second floor in the middle of the hotel far far from the stairway and the elevator was not working.. everything we wanted was not available. .. I asked for a senior discount when I got there and they said they could not do it. I asked for a discount because everything we needed was not available and they refused to do it. I am very unhappy and will probably never stay at a Holiday Inn express again. I will tell everyone I know of our experience to never to stay at a Holiday Inn express . Walking up two flights of stairs with our luggage took four trips . I believe we should get our money back .
Also, the room was not very clean. I was a custodian at KU and I know how to clean. There were crumbs on the floor leading out of the bathroom into the room. The cocktail table had not been cleaned or was cleaned with the dirty rag. With my 30 year history of a custodian I would say they were using the same rag for the entire room. That’s just gross.. Again, the bathtub stopper did not work.
The breakfast was OK, but when you’re serving sausage, you should make sure it’s cooked more than what this was. We did not partake of it because it looked like it would not have been cooked all the way through.l
The coffee was great

Cons:

Look above

2026-08-08 • via Nuitee
U
Uriel • couple • us
8
2026-08-06 • via Nuitee
A
Angela • couple • us
9
Comfortable, Clean and relaxing!
Pros:

Clean and neat

2026-08-02 • via Nuitee
S
Steven • family_with_children • us
10
2026-07-23 • via Nuitee
P
Pevoteaux • solo_traveller • us
10
Pros:

Our stay

Cons:

Little pricey

2026-07-12 • via Nuitee
I
Ida • family_with_children • us
8
2026-07-04 • via Nuitee
T
Tanner • couple • us
9
2026-06-19 • via Nuitee
C
Craig • family_with_children • us
9
I forgot the young man’s name that was on duty. We arrived about 8p, then went and had a quick dinner. Got back and sett
2026-06-12 • via Nuitee
J
John • solo_traveller • us
10
2026-06-08 • via Nuitee