El Colonial - Adults Only

Very disappointed
I booked through hotel.com
Found out that other guest that booked threw expendanc paid 95-150 per night and did not have addional hotel fee
Hotel had me sign a charge fee of 25.00 dollars if i washed my face and make up got on towel
Worst was that you could not flush towel paper down toilet needed to discharge dirty towel paper in trash pail
That was a 45.00 dollar fine is you flushed toilet paper!

Great location and love the welcome drink and open bar for guests. Very historic (aka old) building but worth the value. Got a deal at $48/nt. Staff are friendly.

Water on the floor of the room kept reaccumulating creating risky conditions.
Worse mattress. License should be revoked

Only stayed one night and wish we had longer, staff was fantastic as was the room, we really dug the bath & shower on the private balcony. Our flight wasn’t until 9pm and they had no problem holding our luggage until we had to get a cab to the airport. 10/10

the only thing we can say is good is the attention of the reception and bar staff, but the hotel is completely dirty

I love this place . If is available for my dates I choose them

I had a wonderful stay at El Colonial! From the moment I arrived, the staff was warm, welcoming, and attentive.

The room was clean and beds were comfortable.

The location was perfect and the overall atmosphere of the hotel was peaceful and relaxing.

I would absolutely stay here again and highly recommend it to anyone visiting San Juan, PR.

The staff was amazing and helpful with food choices, the 24 hr bar was huge bonus. Safe location and walkable to everything. Would highly recommend staying but you do have to remember they have no elevator so pack light

Excellent staff. Close to infinite shops and restaurants. Very clean room and facilities

Nice

Fabulous place! A well made fusion between modern and colonial... Great customer service, Cristian is very attentive and respectful... Fantastic location! Nice bar! Nice rooftop! And No Kids, SO GREAT!

*good water pressure in the sink, shower and toilet... Big TV... Powerful Air conditioner.

The Hotel Colonial was an interesting and charming place to stay, with an excellent location. The rooms were pristine and well cared for, and the service stood out for being warm and personal. From the rooftop, you could even catch a distant view of the San Cristóbal fort. The property has some quirky features, like 3 big bathtubs with showers on the roof. One thing to note: the stairs can be a real challenge if you’re not in good health, as there’s no elevator. Overall, a wonderful stay with a lot of character.

👍

Place was nice. The bathroom needed an upgrade

I’m not sure if we received a non renovated room, but our room floors were dirty with mildew and other stains. Other rooms we passed by appeared clean and newer tiled. The shower handle was backwards cold vs hot and we weren’t told until we took cold showers and asked why we didn’t have hot water. Some really easy fixes to get the hotel up to basic standards. I try to support local hotels as I travel around the world each month, and there are always hits or misses and this was a definitely a miss for the high customer rating. We checked out a day early and switched to another hotel for the last two days of our weekend.

I’m

Staff are very nice. Rooms and hotel are very clean, chill and nice. I would’ve love to enjoy
hot water in the roof top tubs. Had a wonderful time though! Highly recommended.

The place is nice with great customer service. Our shower diverter did not work so we had a cold shower. I appreciate the bottle service and the open bar.

I don’t even know where to start! This property was absolutely stunning! The staff were so incredibly welcoming and friendly. There’s so many things that make this an amazing place to stay! From the breath taking views from the rooms and roof top. To the unlimited complimentary bar. I would most definitely come back here in the future! Highly recommend!

The room was clean , but we kept having trouble flushing the toilet. I would go down to lobby to use the bathroom. One of the staff members at front desk told me he was not a maintenance man and I was given a plunger to unstop the toilet myself. I tried several times and it didn’t work. The next day another employee was there when I went to address the issue and he came and fixed the toilet.