Diamond Plaza Apartments

Hotels
Independent
6.6 (21 reviews)
Masari Road, Parklands, Nairobi, 00100 , Nairobi , KE

Children allowed

Facilities

Fitness facilities
Free WiFi
24-hour front desk
Terrace
Luggage storage
Casino
Designated smoking area
Concierge service
Wheelchair accessible
Steam room
See all facilities

Review Highlights

Cons:
Apartment cleanliness was poor
Room was tiny
Overall disappointing experience

Categories

Cleanliness
3.16
The apartment was dirty and rundown.
Service
7.63
Standard quality for this hotel tier.
Location
7.67
Standard quality for this hotel tier.
Room Quality
3.62
The apartment was tiny.
Amenities
7.65
Standard quality for this hotel tier.
Value for Money
7.11
Standard quality for this hotel tier.
Food and Beverage
7.66
Standard quality for this hotel tier.
Overall Experience
5.93
Moderate overall experience due to cleanliness and room quality issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 05:49

Property Description

Luxurious Amenities
Indulge in the thrill of the casino, take a refreshing dip in the outdoor pool, or unwind in the steam room for the ultimate relaxation experience.

Exceptional Dining and Services
Savor exquisite meals at the on-site restaurant or enjoy the convenience of 24-hour room service. Benefit from services like concierge assistance, complimentary Wi-Fi, and 24-hour front desk availability.

Convenient Location
Situated in the bustling area of Parklands, our aparthotel places you near key attractions like Nairobi National Museum and Westgate Shopping Mall. With a roundtrip airport shuttle and free parking, your stay with us is bound to be seamless. Book now for an unforgettable stay at Diamond Plaza Apartments!

Important information:

  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NBO

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals not allowed

  • Covid

    Property follows sanitization practices of COVID-19 Guidelines (CDC)

  • Smoking

    Smoking permitted

See all policies

Location

Guest Reviews

6.6
Based on 21 reviews
Cleanliness: 3.16
Service: 7.63
Location: 7.67
Room Quality: 3.62
Amenities: 7.65
Value for Money: 7.11
Food and Beverage: 7.66
Overall Experience: 5.93
J
Jonathan
2
Pros:

The apartment, if you can call it that was dirty, rundown, tiny, and i would have felt bad keeping

2025-06-20 via Nuitee
A
Ammar Ahmed Hassan family
8
Pros:

The place is very good, the staff is cooperative, the breakfast is great, they have grocery and everything thing within the place.
The place is very safe and well secured.

2025-02-15 via Nuitee
P
PULAPARTYSRINIVAS
8
Pros:

Good

2024-10-27 via Nuitee
Y
Yusuf Olatunji
8
Value for money.
Pros:

It was a good place for me especially the proximity to the place of my conference. I enjoyed the breakfast the most. Great value for money.

2024-09-06 via Nuitee
I
ishmael
2
Pros:

FALSE advertising... THE POOL Area was filthy, the staff, "Old India" lady was very instrusive and in your biz. THE PLACE is like a stupid scary maze. THe pool was inactive, nasty dirty place with no elevators...I would NEVER recommend this place to even an ENEMY. THE ONLY good thing about this pl was comp breakfast, if you can find it in the MAZE

2024-07-01 via Nuitee
O
Omar
8
Pros:

It was clean secure, and the staff were very helpful and very polite.

There is access to everything that I needed within the complex

Breakfast at the restaurant was great.

2024-06-08 via Nuitee
S
Shoheb
8
Pros:

There was nothing unique but in this price it's worth

2024-05-14 via Nuitee
K
Karim
6
Pros:

Wry tired. Looking apartment

2024-05-12 via Nuitee
P
patrick
2
Pros:

Well to begin with they were illprepared"! After traveling for 13hours and 15minites the room was not ready. I had to wait 😭 for almost 1hour before I could go in the bathroom had awful sent that was emanating from the I felt sick just being in that room. Went to front desk demanding a transfer to another by the time I got in to #601 there were cockroaches all over it , complained then they send in the fumemigater but the roaches were still there. Noisy"! Very , very noisy place to spend one's vacation, please note, never again.

2023-09-28 via Nuitee
K
Kazeem
8
Pros:

It's good for the price charge.

2022-05-16 via Nuitee
M
Mike self
2
Pros:

This is not the property that was shown to me, this picture is from another apartment and is not even close to what I was shown. First I was shown a tiny room that was about a 12x12 with bugs. There were bugs and roaches in the final place they gave me. I was shown what they considered a suite but resembled a prison from the outside. First you have to go through grocery stores to access the room and them take an elevator up four flights where you then had to walk up two more flights of stairs and through a fenced in stairway. Once inside you could clearly see that the place kinda resembled the photo but maybe from 10 prior. Everything in the apartment was dated, with chipping painted wall, a dirty microwave, counter-top and pot, pan and silverware that had no shine under the layers of grease and dirt. There was one shining light to this apartment and that was the awesome 180 degree views from the many windows, especially the back bedroom. The bedroom was like a tiny palace in the clouds as once you awoke and open the curtains you were on top of the world. The view was breathtaking and it looked as if you could see all of Nairobi by only turning your head. The bed filled the corner of the room that was surrounded by windows on two sides. However I could not stay in a palace that in a junkyard and the room is the only redeeming quality.
I would not recommend this place to anyone as the price was not inline with what you get and the service was exceptionally awful.

2020-04-08 via Nuitee
R
Richard
6
Single traveller
Pros:

Lots of building work going on at the hotel very noisy through out the day and dusty. Apartments need a major clean and some up to date decor. Staff were friendly and helpful. Security was very good.

2020-03-05 via Nuitee
B
Babalola
2
Pros:

I didn't stay in the hotel the apartment is a scam I need my refund.they dont have rooms.

2019-06-12 via Nuitee
C
Chris friends
10
Pros:

We stayed there for approximately 3 weeks for our internship nearby. Wonderful place with free breakfast, pool, nice gym access and free laundry service every day. Perfect for a long stay. They do have an elevator but the entrance is a little bit difficult to find.

2019-05-26 via Nuitee
M
mohammed
10
My trip to Nairobi
Pros:

The hotel was good and the area was full of shops and restaurants which I liked the breakfast area was next building lastly the staff was very friendly helpful and I will recommend the viewers to go there

2019-05-19 via Nuitee
V
Verified traveler
2
Stay at Diamond Plaza Apartments
Pros:

The first night, I was accommodated next to a kitchen/ wash area which was noisy with staff playing music. The rooms were tired and a bit shabby. Apart from one night, loud music was playing until the wee hours, in one case up to 5.30am.

2018-04-25 via Nuitee
V
Verified traveler
4
Located within a shopping mall.
Pros:

No hot water and staff refused to change my room. Breakfast ok but in adjoining hotel. Just disappointing. I intend not to be this adventurous in hotel selection in future

2017-12-10 via Nuitee
W
Walter
10
Good location
Pros:

Good place to stay withiwithin Parklands. Breakfast was great each morning.

2017-03-17 via Nuitee
V
Verified traveler
6
Not so good just ok and comfortable
Pros:

The stay was just OK. Service isn't the best, the area is very noisy even at night and breakfast options are very limited. The room was however clean and well equipped. I was amazed by the excellent WiFi.

2016-10-25 via Nuitee
A
anand
6
value for money
Pros:

The entrance to hotel is from basement of shopping centre. It is not easy to locate and lift is very small.It is located on top floors of shopping centre.All types of Indian restaurants are near by.

2016-10-17 via Nuitee