Homewood Suites by Hilton San Bernardino

Hotels
Homewood Suites by Hilton
9 (694 reviews)
885 East Hospitality Lane , San Bernardino , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Attentive and friendly staff
Good breakfast options
Cons:
Housekeeping issues
Uncomfortable pull-out bed

Categories

Cleanliness
8.33
Clean and well-maintained, but old blood stains on sheets reported.
Service
9.8
Many reviews highlight exceptional and attentive service from staff.
Location
8.84
Decent location, close to necessary amenities.
Room Quality
8.29
Rooms were clean and spacious, but some discomfort reported.
Amenities
9.32
Amenities such as a full kitchen, laundry facilities, and gym received positive mentions.
Value for Money
9.28
Overall good value, especially with pet-friendly options and free breakfast.
Food and Beverage
9.33
Breakfast was delicious and appreciated by guests.
Overall Experience
8.8
Overall a good experience, but hindered by some issues with housekeeping.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 07:46

Property Description

Convenient Location
Situated just 8 minutes away from Loma Linda University Medical Center, Homewood Suites by Hilton San Bernardino offers free WiFi and a complimentary hot breakfast in all suites, ensuring a comfortable stay for guests.

Suite Features
Each suite at our hotel boasts a full kitchen, a cozy seating area, and two TVs for your entertainment. You'll also find free toiletries in the en suite bathroom, adding a touch of luxury to your stay.

Relaxation and Amenities
Unwind by taking a dip in our outdoor pool or enjoy a relaxing soak in the poolside hot tub. Additionally, our hotel provides a business center for your convenience and a lounge area for you to kick back and relax.

Book your stay at Homewood Suites by Hilton San Bernardino now and experience a perfect blend of comfort and convenience.

Important information:

Please note the evening reception is only available on Wednesday.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ONT

Location

Property Accessibility

Total Disability Score: 42.57
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 694 reviews
Cleanliness: 8.33
Service: 9.8
Location: 8.84
Room Quality: 8.29
Amenities: 9.32
Value for Money: 9.28
Food and Beverage: 9.33
Overall Experience: 8.8
J
Johanne extended_group us
9
Overall a nice hotel with friendly staff though I wish the bed was more comfortable.
Pros:

The location was convenient to restaurants, Costco gas and freeway. The room was clean and comfortable, nice facilities including an outdoor pool and basketball court. Good breakfast. Friendly staff and free cookies when we arrived.

Cons:

The bed wasn’t comfortable and noisy if a person moved.

2026-08-10 via Nuitee
M
Michelle couple us
10
2026-08-03 via Nuitee
M
Melissa solo_traveller us
10
Pros:

Vince was very helpful at the front desk. He made everything so much less stressful.

2026-08-02 via Nuitee
M
Melissa solo_traveller us
10
2026-08-02 via Nuitee
K
Kelly family_with_children us
7
Vince at the Front Desk during night shift is awesome!
2026-07-24 via Nuitee
A
Alisha family_with_children us
6
Overpriced for the quality but good location
Pros:

Location was good with many food options on the same street. Security guard at night made us feel safe and he was very friendly and kind. Outdoor grilling area was a nice bonus. Treasure chest in lobby for the kids was cool.

Cons:

The laundry facilities were out of service but then somehow were back in service but staff continued to tell us they were not working. Staff was rude when I called to ask for more towels, a blanket, and a pillow for the 4 persons that were on the booking (room only had 3). The common areas were not kept clean. The room itself was ok. Sofa bed was horrible. Sofa cushions stained. Sheet were stiff and scratchy. Shower head was extremely high pressure with no setting to decrease. Breakfast was poor. Very limited options. Spa was closed the entirety of our stay. The fact that parking was charged but sister hilton property next door with same lot was free, is absurd. room price was too high for quality of the place. The picture online make it look way nicer ad more upscale than the reality. Felt like a disappointment since I was willing to pay a little more for what i thought was going to be higher quality.

2026-07-23 via Nuitee
L
Louis family_with_children us
5
What made it good was the staff members I’ll give the staff a 10 star rating
Pros:

The staff was awesome and very nice to us and made sure we were comfortable.

Cons:

The room was kinda outdated and dirty and no one came to clean clean it while we were there. Also nothing worked right in our room.

2026-07-22 via Nuitee
L
lorena family_with_children us
1
Muy mal
Pros:

Mal

Cons:

Olor a mariguana las almuadas la cama apestoso a marguana

2026-06-29 via Nuitee
D
Drea.m solo_traveller us
10
Pros:

Everything!

Cons:

.

2026-06-15 via Nuitee
Q
Quintero solo_traveller us
8
2026-06-08 via Nuitee
M
mikesR4513XK Solo travel
10
A Great stay at the Hilton
Pros:

I rate this hotel "Exceptional" because of cleanliness, the staff, and amenities. I had my Hilton Honors membership card with me so check in was smooth and was handled by Vayola and Erika, who are my first contact staff. They really made me feel welcome and even put me in a great suite prior to check in time which I totally appreciated. The surroundings of this property are maintained well, and everything is orderly. Vince, who was at the check in counter early this morning, was friendly and informed me about the pool hours and told me if I want to go for a swim to pick up my towel at his counter. The pool area is nice and jacuzzi as well. The room itself is very clean and comfortable, with a kitchen and separate shower and sink area. There is a lot of seating room, and the King bed of course is fantastic, for sure. Excellent television and free WiFi included. I really enjoyed the peace and serenity of this stay, and very much appreciate their helpful staff.

2026-06-01 via Tripadvisor
E
Eva couple us
7
Very nice hotel, perfect location and great staff
Pros:

Everything was clean and staff was great and very helpful

Cons:

We went during Coachella Festival weekend, partying was going on all hours of the night. People being loud in the hallways crazy drunk. I went to front desk in the morning because our phone in the room was not working and they said they were taking care of the issue.

2026-06-01 via Nuitee
M
Marlon couple us
10
2026-05-31 via Nuitee
M
Michael couple us
10
2026-05-29 via Nuitee
M
Michael couple us
10
2026-05-28 via Nuitee
J
Julian couple us
10
2026-05-17 via Nuitee
W
William couple us
1
2026-05-08 via Nuitee
V
Veronica family_with_children us
10
2026-04-30 via Nuitee
J
Julian couple us
10
2026-04-25 via Nuitee
V
Vijay family_with_children us
8
2026-04-10 via Nuitee