WoodSpring Suites Charlotte Shelby

Hotels
WoodSpring
6.6 (383 reviews)
1010 Sue Lane , Shelby , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Easy access for disabled guests
Close to town
Cons:
Presence of bugs
Unpleasant odors in the hotel

Categories

Cleanliness
3.85
Numerous complaints about bugs, odors, and dirty rooms.
Service
7.85
Standard quality for this hotel tier, but issues reported in responses regarding complaints.
Location
8.85
Close to town, convenient location.
Room Quality
4.85
Presence of bugs and cleanliness issues significantly impacted room quality.
Amenities
6.85
Basic amenities but not well-maintained.
Value for Money
5.85
Fair value considering the issues reported.
Food and Beverage
8.85
Not reviewed, thus rated as standard quality for this hotel tier.
Overall Experience
5.85
Mixed feelings based on bugs and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:28

Property Description

Convenient Location
Just over 2 miles from downtown Shelby, WoodSpring Suites offers easy access to Sky City Shopping Centre and Holly Oak Park.

Comfortable Accommodation
Enjoy air conditioned rooms with a kitchenette, fridge, and small cooker. Relax with cable TV and a private bathroom for your convenience.

On-Site Amenities
Benefit from free on-site parking, a 24-hour laundry facility, and proximity to Shelby-Cleveland Country Regional Airport and Kings Mountain Reservoir for leisure activities.

Ready to experience comfort and convenience in Shelby? Book your stay at WoodSpring Suites now!

Important information:

Front desk hours are limited. Contact the property for details.

Please note that wired internet is charged at USD 10 per week.

Please note that there is a USD 7 charge for linen service.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.6
Based on 383 reviews
Cleanliness: 3.85
Service: 7.85
Location: 8.85
Room Quality: 4.85
Amenities: 6.85
Value for Money: 5.85
Food and Beverage: 8.85
Overall Experience: 5.85
J
Jersky solo_traveller us
1
You get what you pay for
Pros:

It was pet friendly and super cheap.

Cons:

Oh where to start. Carpets outside the room were wet from a water leak that has not been addressed. Room while clean had a musty smell and the floor was damp. Apparently we had 6 legged guests already in the room. Shower knob came out of wall and moved around while attempting to turn it on. There was no coffee maker or iron. Bed was so uncomfortable. I felt every spring inside. Huge unsavory element of guests at the property.

2026-08-24 via Nuitee
M
Mike solo_traveller us
3
I think all that needs to be said has already been said (above)
Pros:

proximity

Cons:

dirty, kind of a creepy vibe, hallway carpets were gross

2026-08-20 via Nuitee
J
jasmyn couple us
1
2026-08-17 via Nuitee
D
DaddyBear solo_traveller us
8
It was comfortable but a few missteps
Pros:

When I made the reservation through Booking.com -- It was for a smoking room. Which was a choice but when I got my room. It wasn't a smoking room. So, does the hotel actually have smoking rooms? If not, then Booking.com needs to change their website.

Cons:

That I didn't get the smoking room I requested. Also, when I got checked - in the luggage cart was not present. I checked every floor and told the front desk. They should have found it for me. Luckily I was on the first floor but I still had to make more than 3 trips to get my personal belongings to my room.

2026-08-13 via Nuitee
M
Mull solo_traveller us
10
2026-08-10 via Nuitee
G
Gregory solo_traveller us
8
Pros:

The bed was comfy

Cons:

The smell in the room

2026-07-25 via Nuitee
T
Thompson couple us
4
I’d give it a 5/10.
Pros:

Distance from home.

Cons:

Television didn’t work.

2026-07-20 via Nuitee
S
Steven couple us
8
2026-07-19 via Nuitee
S
Steven solo_traveller us
3
I would’ve went back, but I was refused service because the manager didn’t get what she wanted
Pros:

The location was pretty good . The parking area is very well lit… During the day.

Cons:

What could’ve been better you ask?… Basically everything I mean I wasn’t going to write a review, but you asked. I can’t think of a single good thing to say other than most of the employees were very friendly. Other than that, it was not a pleasant place to stay. My non-smoking room had cigarette burns in the blankets. The door key had to be reprogrammed almost daily.
The elevator and the halls were very dirty and smelled pretty bad. I can go on and on, but you get the idea.

2026-07-16 via Nuitee
L
Leslie family_with_children us
1
Very very bad
Cons:

It had real bad roaches n bed bugs front desk guy was very rude to us ill never stay there again couldn’t even bring our cloths n scared a bug would get into them

2026-07-13 via Nuitee
A
Annie couple us
5
2026-07-05 via Nuitee
D
Don couple us
7
2026-07-01 via Nuitee
F
FNU couple us
4
Please , keep the place clean and make it smell nice.
Pros:

Receptionist was nice.

Cons:

Reception dirty. Elevator dirty and stinky. Hallway was dirty and stinky. Room was smelly. It was noisy. Unfortunately, we booked the in emergency and ended up paying around $100. No complementary water or breakfast.

2026-06-21 via Nuitee
I
Iris couple us
3
2026-05-24 via Nuitee
M
Mercado couple us
1
I would not recommend this place to anyone .
Pros:

Not Applicable

Cons:

Nothing

2026-05-10 via Nuitee
M
Mull couple us
7
2026-04-30 via Nuitee
F
Fernando Gonzales couple us
4
Can’t say it’s good value because it’s cheap. Should’ve cost less than 50$ for that experience I just had here
Pros:

The staff were super friendly and always helped out when I needed them to with no issues

Cons:

It smells absolutely disgusting through the entire hotel like cigarettes and just a$$ basically the room even stunk which made it unbearable.

2026-04-08 via Nuitee
S
Sandra family_with_children us
10
Pros:

Another home away from home! The staff- environment - ammenities- everything you would ever need for an actual home conveniently placed right here!

Cons:

I cannot recall anything I didnt like.

2026-03-15 via Nuitee
J
Jefferies couple us
10
2026-03-03 via Nuitee
A
amber solo_traveller us
10
2026-03-01 via Nuitee