WoodSpring Suites Charlotte Shelby

Hotels
•
WoodSpring
5.1 (276 reviews)
1010 Sue Lane , Shelby , US
+1 704-487-1001

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Heating
Family rooms
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Review Highlights

Pros:
Pet friendly
Very inexpensive / budget-friendly
Convenient proximity / location
Well-lit parking
Several staff members described as friendly
Cons:
Multiple reports of roaches and bed bugs
Dirty, smelly hallways/elevator and musty/damp rooms
Missing amenities (no coffee maker, iron, breakfast, complimentary water)
Broken fixtures and non-working TV; uncomfortable beds
Occasional rude staff/manager incidents; key and service issues

Categories

Cleanliness
1
Strongly negative: multiple reports of roaches and bed bugs, dirty and stained hallway/elevator carpets, smelly/musty rooms and damp floors.
Service
9.5
Mixed but generally positive at the front desk level: several reviewers called employees/receptionist friendly even though there are isolated incidents of rudeness and a manager refusing service.
Location
9.8
Consistently positive: reviewers cited good proximity, convenient location and well-lit parking.
Room Quality
2.5
Negative: reports of musty smell, damp floors, uncomfortable beds (feeling springs), broken shower knob, cigarette burns and non-working television.
Amenities
2.5
Negative: missing expected items (no coffee maker or iron in rooms), no breakfast offered, no complimentary water, issues getting towels delivered.
Value for Money
7
Mixed: some guests noted the hotel is very cheap and pet-friendly which appeals to budget travelers, but poor cleanliness and missing amenities reduce perceived value for many.
Food and Beverage
2
Negative: reviewers explicitly note no breakfast service and no complimentary water.
Overall Experience
6.5
Mixed-to-negative overall: many strongly negative experiences (pests, smell, dirt) tempered by budget appeal, pet policy, and several friendly staff members.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Convenient Location
Just over 2 miles from downtown Shelby, WoodSpring Suites offers easy access to Sky City Shopping Centre and Holly Oak Park.

Comfortable Accommodation
Enjoy air conditioned rooms with a kitchenette, fridge, and small cooker. Relax with cable TV and a private bathroom for your convenience.

On-Site Amenities
Benefit from free on-site parking, a 24-hour laundry facility, and proximity to Shelby-Cleveland Country Regional Airport and Kings Mountain Reservoir for leisure activities.

Ready to experience comfort and convenience in Shelby? Book your stay at WoodSpring Suites now!

Important information:

Front desk hours are limited. Contact the property for details.

Please note that wired internet is charged at USD 10 per week.

Please note that there is a USD 7 charge for linen service.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

5.1
Based on 276 reviews
Cleanliness: 1
Service: 9.5
Location: 9.8
Room Quality: 2.5
Amenities: 2.5
Value for Money: 7
Food and Beverage: 2
Overall Experience: 6.5
K
Kalina • couple • us
1
Roach Infested
Cons:

The room had roaches, BAD. We left in the middle of the night. The roaches were in our food, on our pillows, on the floor - Literally everywhere

2026-10-21 • via Nuitee
L
Laurie • couple • us
2
Not too well put together
Pros:

Didn’t have breakfast also didn’t have help getting towels to the room. I had to go down to the office to get them. It was horrible too.

Cons:

No help getting any towels to the room. I had to go to the office downstairs then have no breakfast it don’t serve breakfast.

2026-10-12 • via Nuitee
J
Jersky • solo_traveller • us
1
You get what you pay for
Pros:

It was pet friendly and super cheap.

Cons:

Oh where to start. Carpets outside the room were wet from a water leak that has not been addressed. Room while clean had a musty smell and the floor was damp. Apparently we had 6 legged guests already in the room. Shower knob came out of wall and moved around while attempting to turn it on. There was no coffee maker or iron. Bed was so uncomfortable. I felt every spring inside. Huge unsavory element of guests at the property.

2026-08-24 • via Nuitee
M
Mike • solo_traveller • us
3
I think all that needs to be said has already been said (above)
Pros:

proximity

Cons:

dirty, kind of a creepy vibe, hallway carpets were gross

2026-08-20 • via Nuitee
J
jasmyn • couple • us
1
2026-08-17 • via Nuitee
D
DaddyBear • solo_traveller • us
8
It was comfortable but a few missteps
Pros:

When I made the reservation through Booking.com -- It was for a smoking room. Which was a choice but when I got my room. It wasn't a smoking room. So, does the hotel actually have smoking rooms? If not, then Booking.com needs to change their website.

Cons:

That I didn't get the smoking room I requested. Also, when I got checked - in the luggage cart was not present. I checked every floor and told the front desk. They should have found it for me. Luckily I was on the first floor but I still had to make more than 3 trips to get my personal belongings to my room.

2026-08-13 • via Nuitee
M
Mull • solo_traveller • us
10
2026-08-10 • via Nuitee
G
Gregory • solo_traveller • us
8
Pros:

The bed was comfy

Cons:

The smell in the room

2026-07-25 • via Nuitee
T
Thompson • couple • us
4
I’d give it a 5/10.
Pros:

Distance from home.

Cons:

Television didn’t work.

2026-07-20 • via Nuitee
S
Steven • couple • us
8
2026-07-19 • via Nuitee
S
Steven • solo_traveller • us
3
I would’ve went back, but I was refused service because the manager didn’t get what she wanted
Pros:

The location was pretty good . The parking area is very well lit… During the day.

Cons:

What could’ve been better you ask?… Basically everything I mean I wasn’t going to write a review, but you asked. I can’t think of a single good thing to say other than most of the employees were very friendly. Other than that, it was not a pleasant place to stay. My non-smoking room had cigarette burns in the blankets. The door key had to be reprogrammed almost daily.
The elevator and the halls were very dirty and smelled pretty bad. I can go on and on, but you get the idea.

2026-07-16 • via Nuitee
L
Leslie • family_with_children • us
1
Very very bad
Cons:

It had real bad roaches n bed bugs front desk guy was very rude to us ill never stay there again couldn’t even bring our cloths n scared a bug would get into them

2026-07-13 • via Nuitee
A
Annie • couple • us
5
2026-07-05 • via Nuitee
D
Don • couple • us
7
2026-07-01 • via Nuitee
F
FNU • couple • us
4
Please , keep the place clean and make it smell nice.
Pros:

Receptionist was nice.

Cons:

Reception dirty. Elevator dirty and stinky. Hallway was dirty and stinky. Room was smelly. It was noisy. Unfortunately, we booked the in emergency and ended up paying around $100. No complementary water or breakfast.

2026-06-21 • via Nuitee
I
Iris • couple • us
3
2026-05-24 • via Nuitee
M
Mercado • couple • us
1
I would not recommend this place to anyone .
Pros:

Not Applicable

Cons:

Nothing

2026-05-10 • via Nuitee
M
Mull • couple • us
7
2026-04-30 • via Nuitee
F
Fernando Gonzales • couple • us
4
Can’t say it’s good value because it’s cheap. Should’ve cost less than 50$ for that experience I just had here
Pros:

The staff were super friendly and always helped out when I needed them to with no issues

Cons:

It smells absolutely disgusting through the entire hotel like cigarettes and just a$$ basically the room even stunk which made it unbearable.

2026-04-08 • via Nuitee
S
Sandra • family_with_children • us
10
Pros:

Another home away from home! The staff- environment - ammenities- everything you would ever need for an actual home conveniently placed right here!

Cons:

I cannot recall anything I didnt like.

2026-03-15 • via Nuitee