Metropolitan at The 9, Autograph Collection

Hotels
•
Autograph Collection
9 (336 reviews)
2017 East 9th Street , Cleveland , us

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Responsive staff
Great location
Beautiful rooms
Fantastic amenities
Cons:
Cleanliness issues
High prices for items
Noisy surroundings

Categories

Cleanliness
7.2
The room was very dusty and there were issues with room cleaning.
Service
10
Staff was responsive and accommodating, particularly with room issues.
Location
10
Great downtown location close to everything you need.
Room Quality
8.7
Room layout issues affected overall comfort but there are beautiful rooms.
Amenities
9.2
Amenities were fantastic, though some items were overpriced.
Value for Money
7.7
Price raised expectations, which were not fully met.
Food and Beverage
9.2
Food options are good but expensive.
Overall Experience
10
Overall, guests had a positive experience with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 05:03

Property Description

Luxurious Accommodation

Experience luxury at its finest at Metropolitan at the 9, Autograph Collection. Each guestroom is equipped with a flat-screen cable TV, hairdryer, and complimentary toiletries for a comfortable stay.

Gourmet Dining Options

Indulge in a culinary journey with multiple on-site restaurants to choose from. Whether you fancy Italian steakhouse dishes at The Centro, American cuisine at Alex Theatre, or rooftop cocktails at The Garden of Eden, there's something to satisfy every palate.

Exceptional Amenities

From a 24-hour front desk and indoor dog park to a fitness centre and on-site bar, Metropolitan at the 9 ensures a convenient and enjoyable stay. Plus, with complimentary WiFi access and concierge services, your every need is catered to.

Book now to elevate your Cleveland experience at Metropolitan at the 9, Autograph Collection.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLE

Location

Guest Reviews

9
Based on 336 reviews
Cleanliness: 7.2
Service: 10
Location: 10
Room Quality: 8.7
Amenities: 9.2
Value for Money: 7.7
Food and Beverage: 9.2
Overall Experience: 10
L
Lewis • couple • us
7
Nice hotel, on par with other higher-end hotels in Cleveland.
2026-08-15 • via Nuitee
J
Jehna • couple • us
10
Beautiful
Pros:

All of it was beautiful

Cons:

I loved it

2026-08-13 • via Nuitee
D
Dana • solo_traveller • us
8
2026-08-12 • via Nuitee
Z
Zayd • couple • us
10
Pros:

Different restaurants and bars available

2026-08-09 • via Nuitee
L
Lucinda • couple • us
10
Lovely experience. The check in staff could be a bit more friendly but otherwise great experience.
Pros:

Beautifully appointed rooms. Loved the Vault bar.

2026-08-08 • via Nuitee
K
Kendel • couple • us
10
2026-07-25 • via Nuitee
A
Angelina • couple • us
10
Pros:

The complementary drinks, the room, the view and the front desk ladies were so helpful!

2026-07-20 • via Nuitee
N
Nyenemo • couple • us
8
2026-07-13 • via Nuitee
S
Samantha • extended_group • us
10
2026-07-13 • via Nuitee
D
DShannyn • couple • us
9
Overall pleasant stay
Pros:

Always very clean, beautifully designed

Cons:

Sheets were rough, elevators were not working on the day of check out

2026-07-09 • via Nuitee
G
George • family_with_children • us
4
Eh
Pros:

Location

Cons:

I booked double queen bedroom for my family of four and they changed it to a single without us knowing,
They said they overbooked and couldn’t do anything about it

2026-06-29 • via Nuitee
S
Sharon • couple • gb
6
We didn’t think this hotel was that special - attention to detail was distinctly lacking and for the price, we definitel
Pros:

The location was great - handy for downtown, playhouse circle, and the sports grounds - but then so are lots of other hotels nearby.

Cons:

The check-in process was a bit clumsy … my bank stopped my card because the payment was taken twice. Then they couldn’t tell me what the landline phone call charges would be for me to call my (UK) bank to sort it out.

2026-06-20 • via Nuitee
A
Ahmad • couple • us
4
Pros:

The 9 is a decent hotel, but it feels a bit rundown for the price. Centro wasn't particularly impressive either. However, the staff and Valet provided excellent service, which made up for many of the hotel's other shortcomings.

The Vault was closed on Saturday, and the rooftop was reserved for a private event. It would have been helpful to know about these closures when we checked in on Friday so we could plan accordingly. They had one elevetor running so soemtimes you would wait 15 minutes to get to and from your room.

My rating reflects the price point and the level of experience I expect for a hotel in this category.

Cons:

see above.

2026-06-15 • via Nuitee
A
Angela • family_with_children • us
10
Pros:

Location, location, location!
Thank you to my company, IDP!

Cons:

Nothing!

2026-06-15 • via Nuitee
L
Latese • solo_traveller • us
10
Perfection
Pros:

EVERYTHING. Beautiful hotel, bar and restaurant options onsite, location, cleanliness, spacious room, charming staff, etc

Cons:

That I had to leave.

2026-06-10 • via Nuitee
S
Scott • couple • us
10
Pros:

It was very clean and staff was so nice!

Cons:

Everything was perfect.

2026-06-09 • via Nuitee
F
Fallon • couple • us
8
2026-06-03 • via Nuitee
B
Blankenship • couple • us
3
Cons:

The dirt bikes and 4 wheelers that did laps around downtown Cleveland all night made it so we didnt sleep at all and I requested the large deep tub that was displayed in the pictures on the listing and the room we received had a small standard tub in it. Not worth the money.

2026-05-18 • via Nuitee
K
Kathryn • family_with_children • us
1
Dirty
Pros:

Location

Cons:

First, when I looked at parking options the Booking said to call or text but the number went no where. I had to dig to find out I had to get parking on my own. Second, when we got to the room there was hair bands and hair on the floor and overall dusty floor. The sofa looked like someone has exfoliated while sitting on it and it really needed a vacuuming. I called the front desk and they said they would send someone up. I later texted with the same staff person at the front desk and relayed the request. About 90 minutes later I received a text that the room has been refreshed however when we arrived at the room nothing had been done. The same hair bands and hair on the floor. I called again and someone was sent up with a spray bottle and flat pad. She picked up the hair bands and sprayed and wiped the floor. What was really needed was a vacuum or floor dusting mop and then wet mop as the baseboards and perimeter had a collection of dust. The garbage container, while did have a liner, had water damage.

2026-05-18 • via Nuitee
H
Holly • solo_traveller • us
8
Pros:

Security and Centro

2026-05-07 • via Nuitee