Metropolitan at The 9, Autograph Collection

Hotels
•
Marriott
9 (155 reviews)
2017 E 9th St, Cleveland, Ohio, 44115 , Cleveland , US
1-216-239-1200

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Pets allowed

Facilities

Meeting rooms
Express check-out
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
Free WiFi
24-hour front desk
Garden
Express check-in/check-out
Concierge service
See all facilities

Review Highlights

Pros:
Responsive staff
Great location
Beautiful rooms
Fantastic amenities
Cons:
Cleanliness issues
High prices for items
Noisy surroundings

Categories

Cleanliness
7.2
The room was very dusty and there were issues with room cleaning.
Service
10
Staff was responsive and accommodating, particularly with room issues.
Location
10
Great downtown location close to everything you need.
Room Quality
8.7
Room layout issues affected overall comfort but there are beautiful rooms.
Amenities
9.2
Amenities were fantastic, though some items were overpriced.
Value for Money
7.7
Price raised expectations, which were not fully met.
Food and Beverage
9.2
Food options are good but expensive.
Overall Experience
10
Overall, guests had a positive experience with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 05:03

Property Description

Discover the perfect blend of luxury and convenience at the Metropolitan at The 9, Autograph Collection in the heart of vibrant Cleveland.

Wellness and Recreation
Elevate your stay with access to a 24-hour health club or unwind on our stunning rooftop terrace and serene garden, offering breathtaking views and peaceful retreats.

Gastronomic Delight
Savor delicious meals at The Centro, featuring exquisite American cuisine, or indulge in room service. With three bars and lounges, you can always find the perfect spot to relax and enjoy a drink.

Business Excellence
Whether hosting a conference or a meeting, our extensive event space of 14,000 square feet and four well-equipped meeting rooms cater to all your professional needs.

Experience exceptional comfort and service—book your stay at the Metropolitan at The 9 today!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLE

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Pets

    Pets allowed

  • Guest type

    LGBTQ friendly

  • General

    Professional property host/manager

  • Pets

    Service animals are allowed

See all policies

Location

Guest Reviews

9
Based on 155 reviews
Cleanliness: 7.2
Service: 10
Location: 10
Room Quality: 8.7
Amenities: 9.2
Value for Money: 7.7
Food and Beverage: 9.2
Overall Experience: 10
K
Kathryn • family_with_children • us
1
Dirty
Pros:

Location

Cons:

First, when I looked at parking options the Booking said to call or text but the number went no where. I had to dig to find out I had to get parking on my own. Second, when we got to the room there was hair bands and hair on the floor and overall dusty floor. The sofa looked like someone has exfoliated while sitting on it and it really needed a vacuuming. I called the front desk and they said they would send someone up. I later texted with the same staff person at the front desk and relayed the request. About 90 minutes later I received a text that the room has been refreshed however when we arrived at the room nothing had been done. The same hair bands and hair on the floor. I called again and someone was sent up with a spray bottle and flat pad. She picked up the hair bands and sprayed and wiped the floor. What was really needed was a vacuum or floor dusting mop and then wet mop as the baseboards and perimeter had a collection of dust. The garbage container, while did have a liner, had water damage.

2026-05-18 • via Nuitee
B
Blankenship • couple • us
3
Cons:

The dirt bikes and 4 wheelers that did laps around downtown Cleveland all night made it so we didnt sleep at all and I requested the large deep tub that was displayed in the pictures on the listing and the room we received had a small standard tub in it. Not worth the money.

2026-05-18 • via Nuitee
H
Holly • solo_traveller • us
8
Pros:

Security and Centro

2026-05-07 • via Nuitee
T
Tania • couple • us
10
2026-05-03 • via Nuitee
M
Michael • couple • us
10
2026-05-02 • via Nuitee
D
Deshaun • couple • us
9
Pros:

Very beautiful

2026-04-21 • via Nuitee
E
Elizabeth • couple • us
10
2026-04-13 • via Nuitee
A
Autumn • couple • us
10
Didn’t leave because of the options of the bar/restaurants
Pros:

Amazing, beautiful place!

Cons:

Nothing

2026-04-12 • via Nuitee
S
SALSGIVER • couple • us
7
2026-03-28 • via Nuitee
R
Rashad • couple • us
10
2026-03-24 • via Nuitee
Y
yatmedah • couple • us
10
2026-03-23 • via Nuitee
D
David • solo_traveller • us
10
I had fun. It was a quick stay, but it was beautiful.
Pros:

Beautiful property

Cons:

The room

2026-03-22 • via Nuitee
H
Heather • couple • us
10
We were there for our wedding, the staff is very accommodating. Twice we were left a bottle of Prosecco from the staff a
Pros:

Clean , our room was amazing, we stayed in a King Suite

Cons:

Nothing

2026-03-19 • via Nuitee
L
L • family_with_children • us
10
2026-03-19 • via Nuitee
C
Christine • couple • us
9
Staff was very nice. Some of the valet staff needed a little help but not everyone’s made for customer service and that’
Pros:

Restaurants, entertainment all in house was great

Cons:

The room decorations were so tacky. Red and black with naked women’s backs under red light. I felt like I was in a room on Epstein Island, or a frat room.

2026-02-28 • via Nuitee
B
Bob • couple • us
10
Nice
Pros:

Upscale and clean

Cons:

Tad pricey. A vodka was $28 with tip

2026-02-23 • via Nuitee
J
Jim • couple • us
10
2026-02-23 • via Nuitee
L
Love • couple • us
10
2026-01-26 • via Nuitee
A
Andrew • couple • gb
8
2026-01-25 • via Nuitee
C
Christian • couple • us
3
We got bombarded 8 times in our own room from house keeping and they tried to give me a different and smaller hotel room
Pros:

Very well kept and a nice room but not the time I reserved.

Cons:

When we got there they tried giving me just a king room, when I reserved the King Suite. Didn’t say anything at the front desk until I called the front desk and had us relocate but it took over an hour for that room to be ready. Once we got to the room it was dirty and looked like someone was there previously. The staff was nice but the room service was not, they would wake us up at 8am, 9am, 10am, and 11am after I repeatedly told them we do not need are room serviced. On both days just a couple knocks then walk into the room which was completely unsafe and unprofessional.

2026-01-25 • via Nuitee