Hotel Gracery Shinjuku

Hotels
8.4 (14926 reviews)
Shinjuku-ku Kabukicho 1-19-1 , Tokyo , jp

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Terrace
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Clean and comfortable rooms
Cons:
Small room size
Some staff not helpful

Categories

Cleanliness
8.71
Everything was clean and well maintained.
Service
8.98
Staff were polite and pleasant, but some staff were unhelpful.
Location
9.22
Location can’t be beat, convenient to everything in Shinjuku.
Room Quality
7.67
Room size was small for some, with mixed comfort in beds.
Amenities
7.2
Limited amenities like no streaming services and small room.
Value for Money
8.16
Good value considering location, though room price for size was high.
Food and Beverage
8.71
Breakfast was amazing and superb.
Overall Experience
8.58
Overall experience was enjoyable, but some aspects could be improved.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 06:03

Property Description

Comfortable Rooms and Convenient Location

Hotel Gracery Shinjuku, open since April 2015, offers comfortable rooms with free WiFi just a 5-minute walk from JR Shinjuku Station. Seibu Shinjuku Station is also conveniently close, just a 3-minute walk away.

Exceptional Services and Amenities

The hotel provides 24-hour reception, dry cleaning, laundry, and ironing services. Guests can enjoy a Japanese-style and Western breakfast buffet at the on-site restaurant. The multilingual concierge service and currency exchange machine add to the convenience.

Unique Features and Nearby Attractions

Notably, the hotel terrace boasts the iconic Godzilla Head, offering a unique experience. Within walking distance, guests can explore Shinjuku Gyoen National Garden and Shinjuku Golden Gai, making Hotel Gracery Shinjuku the perfect choice for a memorable stay.

Book now for an unforgettable experience at Hotel Gracery Shinjuku!

Important information:

Entry to the 8th floor terrace (Godzilla Head) will be suspended for the time being.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HND

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

Location

Property Video

Guest Reviews

8.4
Based on 14926 reviews
Cleanliness: 8.71
Service: 8.98
Location: 9.22
Room Quality: 7.67
Amenities: 7.2
Value for Money: 8.16
Food and Beverage: 8.71
Overall Experience: 8.58
K
Kevin • solo_traveller • nz
10
Pros:

Nice and tidy. Great location

2026-06-28 • via Nuitee
M
Mathieu • couple • fr
10
Je recommande les yeux fermés si vous voulez dormir proche de la gare de Shinjuku et accéder à tout Tokyo facilement
Pros:

Le personnel est chaleureux et fait tout pour vous aider et vous accommoder.
Emplacement idéal et calme malgré le chaos quotidien de Shinjuku.
Pour un premier prix, notre chambre était plus spacieuse qu’une chaîne d’hôtels concurrente très connue et omniprésente, pareil pour la salle de bains.
Les chambres sont également bien insonorisées.

Cons:

Rien si ce n’est que la terrasse Godzilla était fermée pour travaux/maintenance mais nous étions au courant avant de réserver

2026-06-27 • via Nuitee
D
Dawn • couple • gb
8
2026-06-27 • via Nuitee
E
Ely • extended_group • us
10
2026-06-27 • via Nuitee
R
Renata • solo_traveller • pl
9
2026-06-27 • via Nuitee
E
Erdinç • couple • tr
9
2026-06-27 • via Nuitee
H
Ho • couple • tw
8
樓層分流隱私控管嚴格，交通便利性夠！
Pros:

最令我滿意的是危機處理，我訂的景觀房因為活動佈置要求所以無法觀賞到哥吉拉的頭，但官方事後給的升等以及保留入住特典的部分讓我覺得誠意很足

Cons:

與其說不滿意應該說不能理解的是我4/8預約入住景觀房，怎麼在出發前約一個禮拜6/16才被告知有大型活動會擋住景觀房的窗景，如此大型的奧勒岡鴨裝置，不太可能在展出前一個禮拜才確定吧？不過我還是重申對於官方的事後補償處理是感到滿意的！

2026-06-27 • via Nuitee
L
Lakhu • couple • us
6
2026-06-27 • via Nuitee
S
Shelby • couple • us
8
2026-06-27 • via Nuitee
J
Jedgarzon • solo_traveller • co
8
Pros:

The location is ok, a little complicated for small kids and for old people

Cons:

The rooms are so small and the neighbor is complicated

2026-06-27 • via Nuitee
G
Gianluca • couple • it
8
2026-06-27 • via Nuitee
E
Elina • solo_traveller • il
7
Pros:

מלון מרכזי לכל דבר באזור שינג'וקו, מטרו, חנויות, מסעדות, קריוקי. מאוד נח שיש 7/11 ממש מתחת.

Cons:

זה לא מלון יפני אלא בינלאומי, וזה מורגש לא לטובה ביחס של צוות, רצון לסייע, מהירות ביצוע.
מאוד לא נח שאין במלון סוג של communal area איפה שאפשר לאכול ולשתות ביחד עם הקבוצה שלך, שלא בחדש. יש לובי שאסור לאכול ולשתות בו.
גם היינו מספר לילות, ולמרות שנכנסו לסדר חדר כל יום, ערכת קפה מילאו רק פעם אחת. כשביקשנו שינקו חדר.

2026-06-27 • via Nuitee
Y
Yehonatan • couple • il
8
2026-06-26 • via Nuitee
J
Jaqueline • family_with_children • de
9
2026-06-26 • via Nuitee
H
Hülya • family_with_children • tr
6
Pros:

Kahvaltı güzeldi

Cons:

Konumu çok gürültülü bir lokalizasyondaydı

2026-06-26 • via Nuitee
C
Colin • solo_traveller • au
8
Pros:

Location, price

Cons:

Room size, hard bed, how busy the streets are at night

2026-06-26 • via Nuitee
M
Marta • couple • es
7
Normal
Pros:

Nada fuera de lo común, si quieres disfrutar de godzilla no hace falta pagues.

Cons:

Nada, te harán pagar dos tasas y ya está.

2026-06-26 • via Nuitee
N
Neil • extended_group • nz
9
2026-06-26 • via Nuitee
S
Sufiyan • couple • sa
8
2026-06-26 • via Nuitee
T
Trish • solo_traveller • ie
6
2026-06-26 • via Nuitee