Hotel Gracery Shinjuku

Hotels
8.4 (13961 reviews)
Shinjuku-ku Kabukicho 1-19-1 , Tokyo , jp

listing image 1
Show all photos
Children allowed

Facilities

Non-smoking rooms
Air conditioning
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Great location
Clean and comfortable rooms
Cons:
Small room size
Some staff not helpful

Categories

Cleanliness
8.71
Everything was clean and well maintained.
Service
8.98
Staff were polite and pleasant, but some staff were unhelpful.
Location
9.22
Location can’t be beat, convenient to everything in Shinjuku.
Room Quality
7.67
Room size was small for some, with mixed comfort in beds.
Amenities
7.2
Limited amenities like no streaming services and small room.
Value for Money
8.16
Good value considering location, though room price for size was high.
Food and Beverage
8.71
Breakfast was amazing and superb.
Overall Experience
8.58
Overall experience was enjoyable, but some aspects could be improved.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 06:03

Property Description

Comfortable Rooms and Convenient Location

Hotel Gracery Shinjuku, open since April 2015, offers comfortable rooms with free WiFi just a 5-minute walk from JR Shinjuku Station. Seibu Shinjuku Station is also conveniently close, just a 3-minute walk away.

Exceptional Services and Amenities

The hotel provides 24-hour reception, dry cleaning, laundry, and ironing services. Guests can enjoy a Japanese-style and Western breakfast buffet at the on-site restaurant. The multilingual concierge service and currency exchange machine add to the convenience.

Unique Features and Nearby Attractions

Notably, the hotel terrace boasts the iconic Godzilla Head, offering a unique experience. Within walking distance, guests can explore Shinjuku Gyoen National Garden and Shinjuku Golden Gai, making Hotel Gracery Shinjuku the perfect choice for a memorable stay.

Book now for an unforgettable experience at Hotel Gracery Shinjuku!

Important information:

Entry to the 8th floor terrace (Godzilla Head) will be suspended for the time being.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HND

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

Location

Property Video

Guest Reviews

8.4
Based on 13961 reviews
Cleanliness: 8.71
Service: 8.98
Location: 9.22
Room Quality: 7.67
Amenities: 7.2
Value for Money: 8.16
Food and Beverage: 8.71
Overall Experience: 8.58
B
Boeing7472021 • Family • United Kingdom
8
A fun stay in the heart of Kabukicho
Pros:

This is my second time staying at the Hotel Gracery. Located right in the heart of Kabukicho, it is an incredible experience for the sound, lights and entertainment. The hotel has a 7/11 underneath, as well as a Starbucks located 5 minutes away and a number of restaurants. It is handy being 5/10 minutes from Shinjuku station.
The Godzilla theme makes this hotel quirky and fun. You cannot go out onto the balcony to see the Godzilla. The bar has Godzilla themed drinks and desserts.
Please be advised that the rooms are small - suitcases can be stored open under the bed. You do see the lights from the streets below and music can he heard. The rooms are incredibly clean.
Overall, the staff were polite, welcoming and helpful. There is a luggage sending service located in the lobby too.

2026-04-11 • via Tripadvisor
H
Hari • couple • us
7
Tiny room, great location
Pros:

Location

Cons:

Room was tiny.

2026-04-11 • via Nuitee
L
Lelya • family_with_children • il
9
מלון מגניב במיקום מרכזי, מאפשר לחוות את איזור שינג׳וקו בכיף ובנוחות.
Pros:

המיקום המרכזי, את ה theme של הגודזילה ואת כל ה facilities.

Cons:

המשקאות ב lounge בעיקר הקפה ב 12 דולר היו מאכזבים מאוד .

2026-04-11 • via Nuitee
K
Kimberley • solo_traveller • us
9
2026-04-11 • via Nuitee
• couple • it
8
2026-04-11 • via Nuitee
H
HAERIN • couple • kr
6
Pros:

접근성 좋고 직원도 친절해요

Cons:

침구류가 너무 더러워서 찝찝햤어요
쿠션에 보풀보고 충격받았고, 이불도 겉에 커버가 살짝 벗겨져서 보게되었는데 누르딩딩해서 충격받았어요
그거 본 뒤로 몸이 간지러운 느낌이에요

2026-04-11 • via Nuitee
B
Brett • solo_traveller • us
7
2026-04-11 • via Nuitee
E
EVA • solo_traveller • es
6
Pros:

Está bien ubicado y el desayuno está bien, pero para el precio que tiene la habitación es minúscula 8

2026-04-11 • via Nuitee
S
Souhail • solo_traveller • nl
8
2026-04-11 • via Nuitee
M
Michael • solo_traveller • us
10
Was just here for 1 night, but the stay was so pleasant I will book a longer stay next visit
Pros:

I love the bathroom. The big tub made me wish I had booked a longer stay

Cons:

Overall, I had no complaints

2026-04-10 • via Nuitee
V
Vanessa • solo_traveller • us
8
2026-04-10 • via Nuitee
A
Aleksandr • couple • rs
8
Pros:

Location is superb, right in the middle of the action with a lot of interesting places to visit, easy access to metro and bus lanes, staff is amazing.

Cons:

I understand I might have had wrong expectations as a foreigner, but I didn't expect the room to be so small. It would be great if we didn't have any baggage with us because there wasn't any place to put them. Although this might be on me for not looking closer at the room photos in the listing!

2026-04-10 • via Nuitee
M
McKenzie • couple • us
7
Pros:

The location in Shinjuku was great! Easy access to the train stations and very walkable wherever you wanted to go. Food and shopping were all very close and I felt the cost was reasonable - however I’ve stayed in nicer hotels nearby for similar or less cost.

Cons:

I’m not sure why the Godzilla balcony was closed, but it was disappointing not to be able to go outside for the view as it was a selling point of the hotel. I know this seems silly, but the toilet paper was waaaaaaay too thin for use with a bidet. I’m not sure what the story was with the tub / shower room, but I found bathing a challenge. The staff was reasonably pleasant considering how busy the hotel was, but far from as pleasant as I experienced in the rest of Tokyo.

2026-04-10 • via Nuitee
T
Tomer • couple • il
7
2026-04-10 • via Nuitee
T
Tomer • couple • il
7
2026-04-10 • via Nuitee
N
Natnat • family_with_children • au
10
Would stay again
Pros:

Very central location. Walking distance to a lot of things and public transport. Customer service was also top notch. Friendly staff. Rooms were comfy.

Cons:

N/a

2026-04-10 • via Nuitee
B
Bessie G S • family_with_children • sg
7
Okay average stay
Pros:

Many eateries and restaurants nearby , downstairs.
Accessibility from haneda airport by airport shuttle bus albeit the bus stops at a building about 200 m away.

Cons:

The distance to subway station is easily 500 m to 700m away not exactly near as it requires some walking time.

Room is extremely small, even when a double room was booked. Two persons can hardly move around the room well.

Not enough hooks and hangers for clothes.
Overall very cramped feeling.

2026-04-10 • via Nuitee
M
markus • family_with_children • gb
7
The location and the view saved the day but could easily be a lot better
Pros:

Great location and fun for kids to be in such an iconic place

Cons:

The facilities were fairly minimal and the staff, when you did see them were friendly but it didn’t really feel like a welcoming hotel. The breakfast buffet was quite poor and disorganised with different items running out. Not just food but also mugs, glasses and cutlery.

2026-04-10 • via Nuitee
C
Cathy • family_with_children • gb
7
Pros:

Location

Cons:

Double room was tiny with awkward layout

2026-04-10 • via Nuitee
• couple • us
10
2026-04-10 • via Nuitee