Hotel Gracery Shinjuku

Hotels
8.4 (15092 reviews)
Shinjuku-ku Kabukicho 1-19-1 , Tokyo , jp

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Terrace
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Clean and comfortable rooms
Cons:
Small room size
Some staff not helpful

Categories

Cleanliness
8.71
Everything was clean and well maintained.
Service
8.98
Staff were polite and pleasant, but some staff were unhelpful.
Location
9.22
Location can’t be beat, convenient to everything in Shinjuku.
Room Quality
7.67
Room size was small for some, with mixed comfort in beds.
Amenities
7.2
Limited amenities like no streaming services and small room.
Value for Money
8.16
Good value considering location, though room price for size was high.
Food and Beverage
8.71
Breakfast was amazing and superb.
Overall Experience
8.58
Overall experience was enjoyable, but some aspects could be improved.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 06:03

Property Description

Comfortable Rooms and Convenient Location

Hotel Gracery Shinjuku, open since April 2015, offers comfortable rooms with free WiFi just a 5-minute walk from JR Shinjuku Station. Seibu Shinjuku Station is also conveniently close, just a 3-minute walk away.

Exceptional Services and Amenities

The hotel provides 24-hour reception, dry cleaning, laundry, and ironing services. Guests can enjoy a Japanese-style and Western breakfast buffet at the on-site restaurant. The multilingual concierge service and currency exchange machine add to the convenience.

Unique Features and Nearby Attractions

Notably, the hotel terrace boasts the iconic Godzilla Head, offering a unique experience. Within walking distance, guests can explore Shinjuku Gyoen National Garden and Shinjuku Golden Gai, making Hotel Gracery Shinjuku the perfect choice for a memorable stay.

Book now for an unforgettable experience at Hotel Gracery Shinjuku!

Important information:

Entry to the 8th floor terrace (Godzilla Head) will be suspended for the time being.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HND

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

Location

Property Video

Guest Reviews

8.4
Based on 15092 reviews
Cleanliness: 8.71
Service: 8.98
Location: 9.22
Room Quality: 7.67
Amenities: 7.2
Value for Money: 8.16
Food and Beverage: 8.71
Overall Experience: 8.58
L
Leanne • couple • au
6
Great for singles .. rooms very small !!
Pros:

Location and staff - bathrooms were great !! Love the shower room. Restaurant was beautiful with great food .

Cons:

SMALL ROOMS !! So small we were climbing over each other . No room for suitcases - bed was against the wall ! Curtains are thin / therefore you are awake at 5am .
Rooms should be 1 single bed - they are that small .

2026-07-12 • via Nuitee
Z
zfira • couple • il
8
סך הכל אהבנו
Pros:

במרכז העניינים

Cons:

לא סידרו לנו כל יום את המיטה

2026-07-11 • via Nuitee
N
Nineteen69er • extended_group • gu
10
this was one of our better stays and we appreciate our experience.
Pros:

Location was perfect! Room was clean and sufficient for two people. Staff was incredible. Just overall amazing.

Cons:

More laundry facilities. Always fighting for washer and dryer.

2026-07-11 • via Nuitee
L
Lea • couple • us
8
2026-07-11 • via Nuitee
R
Robyn • couple • au
7
2026-07-11 • via Nuitee
O
Oliver • solo_traveller • de
10
2026-07-11 • via Nuitee
J
Jade • family_with_children • au
2
Not. Happy. Jan.
Pros:

The novelty factor with the Godzilla head was the main seller.

Cons:

The Double rooms were tinier than expected with no room to move, and barely fit 2 large suitcases. Had to put one on top of the table and the other in front of the fridge door. There was dust on the hard surfaces (2 year old toddlers find these things quickly). The reception staff (non native Japanese speaker) on one occasion booked us the wrong taxi (they ordered a 9 seater for 7 people), costing us extra because we still had to get to our ticketed event on time despite the error - the hotel covered the difference in price after some negotiations - but this shouldn’t have happened to begin with. All of the previous reviews said it was a great location - BE WARNED THIS IS IN THE RED LIGHT DISTRICT. Not exactly the nicest vibe for young families with small children… would have liked to see more honest reviews about the location. The only plus was that the little couch was JUST big enough to fit my 70cm tall toddler; so we turned it around to face the wall and asked for a sheet to cover it, and had a makeshift cot ✅

2026-07-11 • via Nuitee
P
Pang • extended_group • gb
7
2026-07-11 • via Nuitee
R
Rosa • extended_group • us
10
2026-07-11 • via Nuitee
B
Barry • couple • us
10
2026-07-11 • via Nuitee
V
Vermeer • couple • gb
10
Godzilla view room was the best!
Pros:

Just overall fantastic! One of the best places I’ve ever stayed. They even provided a cute message for us as we were on our honeymoon and honestly the Godzilla drinks are to die for!

Cons:

Nothing, it was perfect!

2026-07-11 • via Nuitee
M
Megan • couple • us
9
Cool hotel, iffy location
Pros:

Comfy, quiet room, nice facilities.

Cons:

Patio to view the Godzilla statue was closed indefinitely for undisclosed reasons and wasn’t made known to us before our stay. The location is less than a 10 minute walk to Shinjuku station, however, the area is not necessarily in the nicest area.

2026-07-11 • via Nuitee
X
Xavier • couple • us
8
2026-07-11 • via Nuitee
J
Jesús • family_with_children • es
8
En el centro de Shinjuku, pero sin muchos servicios.
Pros:

La ubicación justo en el centro de Shinjuku, muy cerca de todo el ocio de Tokio. Gran cantidad de tiendas y restaurantes en los alrededores y muy cerca de la estación. El hotel está ambientando en Godzilla, pero le sacan poco partido. La cabeza gigante de la terraza no se puede visitar.

Cons:

Las habitaciones un poco pequeñas. El hotel no tenía muchos servicios. El hall, las habitaciones, una cafetería y poco más. La zona de Shinjuku está degenerando un poco, justo en esta zona hay muchos locales de prostitución y cuando vas a hotel por la noche te abordan (sobre todo extranjeros) para ofrecerte que vayas a los locales. Cuidado si vas con niños.

2026-07-11 • via Nuitee
S
SHIFRA • couple • il
10
2026-07-11 • via Nuitee
H
Hoppsasa3 • Family
4
So disappointed 😢
Pros:

This hotel was a big disappointment

We stayed at Gracery, Shinjuku for eleven nights, and had really looked forward to our stay.

The first and biggest disappointment met us when we checked in. In the reception there was a note that said they don't clean the rooms every day (never heard of this in a four star hotel). They claim it is to be eco-friendly, but the only thing they save is money on housekeeping.
They do bring new towels every day, but they do not restock coffee every day. We had to beg for coffee in the reception 2 out of 3 days.

The rooms felt like a cabin on the ferry in the seventies with the worn out wall decorations, very small windows high-up on the wall and a gross carpet. The AC had to be turned on every time we had been out and it turned off during the night, so when we woke up the air in our room was bad.
The rooms also lacked storage for clothes. It would have been nice to keep the clothes in a closet than in a suitcase that took up too much space in a very small room.

Also, there were no places to sit and relax in the common area without having to buy something in the lounge. There is an area with sofas in the lobby, but there were no tables and feels more like a waiting area for people coming and leaving.

What was positive about this hotel is the location, it is a lot going on around the hotel, and the shower. The water pressure was really good even though we stayed high up.
The staff was also friendly.

I will not recommend this hotel to anyone. There must be so many other hotels in the neighborhood that cleans the rooms every day and have more fresh rooms.

2026-07-10 • via Tripadvisor
H
hani • solo_traveller • us
7
2026-07-10 • via Nuitee
D
Deepak • family_with_children • gb
1
All the location was great, I would not stay here again
Pros:

Location

Cons:

Poor hygiene
Rude staff
Tiny rooms

2026-07-10 • via Nuitee
T
Tanya Rabaev • solo_traveller • il
8
Гостиница в центре всех.событий
Pros:

Понравилось местоположение. Все рядом... рестораны, клубы, метро

Cons:

Очень маленькая и не удобная комната. Хотя написано 18 метров

2026-07-10 • via Nuitee
C
Carlos • family_with_children • co
7
If you want to rest, don’t chose Shinjuku
Pros:

Nice hotel. Good Services and friendly staff.

Cons:

The area. Rigged with prostitution and gambling. I wanted a restful vacation and this was completely off that purpose.

2026-07-10 • via Nuitee