Hilton Garden Inn Gallup

Hotels
•
Hilton Garden Inn
8.4 (199 reviews)
1530 West Maloney Avenue , Gallup , US
+1 505-722-9600

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean rooms and exceptional lobby
Comfy beds frequently mentioned
Convenient location off I-40 / close to freeway
On-site bar and restaurant; indoor/outdoor lounges
Gym and pool available
Friendly/helpful staff (notably Jessey at check-in)
Cons:
Perceived as too expensive / poor value for money
Desk staff attitude / isolated rude service incidents
Bathroom issues: dirty, shower not working well, cracks
Website misrepresentation (full-size fridge advertised but only mini-fridge)
Breakfast slow / understaffed
Pet policy issue (dog not allowed on grass) and occasional lack of hot water
Some guests found beds very hard or disliked tub showers

Categories

Cleanliness
7.6
Mostly reported as clean (rooms, lobby) but with notable negatives: a dirty bathroom, broken glass near reception, shower issues and some cracks reported.
Service
9
Staff frequently praised (helpful, courteous, shout-out to Jessey at check-in), though a few incidents of rude or indifferent desk staff were reported.
Location
9
Multiple reviewers noted the convenient location off I-40/close to the freeway — a clear positive for travelers.
Room Quality
8.2
Rooms are generally clean with comfortable beds cited often; some issues include extremely hard beds for some guests, tub/shower dislikes, and a misleading fridge size on the website.
Amenities
9
On-site bar and restaurant, indoor/outdoor lounges, gym and pool praised; overall amenities seen as a strong point despite a few service-related slowdowns at breakfast.
Value for Money
7
Multiple guests called the hotel 'too expensive' or 'pretty expensive' and felt some expected inclusions (e.g., breakfast) were lacking given the price.
Food and Beverage
8.6
Bar and on-site dining generally appreciated; breakfast service works but was noted as slow or understaffed by some guests.
Overall Experience
8.8
Overall stays described as comfortable, satisfactory, and great by many guests, with a few service/value/room issues tempering otherwise positive experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Luxurious Accommodations
Experience comfort and convenience at Hilton Garden Inn Gallup with spacious rooms equipped with modern amenities like free WiFi, flat-screen TVs, and coffee-making facilities.

Dining and Recreation
Indulge in delicious American cuisine at Garden Grille & Bar for all meals. Unwind at the heated indoor pool or stay active at the fitness centre.

Convenient Location
Located just 5 minutes from Gallup Cultural Center and a short drive from popular attractions like Fox Run Golf Course and Navajo Nation Museum, our hotel provides the perfect base for your stay in Gallup.

Book now for a memorable and relaxing stay at Hilton Garden Inn Gallup.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GUP

Location

Guest Reviews

8.4
Based on 199 reviews
Cleanliness: 7.6
Service: 9
Location: 9
Room Quality: 8.2
Amenities: 9
Value for Money: 7
Food and Beverage: 8.6
Overall Experience: 8.8
S
Sarah • solo_traveller • us
10
Pros:

Bartender was great! Room was excellent and beds were so comfy!

2026-10-10 • via Nuitee
S
Shaun • family_with_children • us
5
2026-09-19 • via Nuitee
H
Hunter • solo_traveller • us
10
Awesome!
2026-09-16 • via Nuitee
J
Jarred • family_with_children • us
8
Cons:

Too expensive. Dog was not “allowed” on grass at a “pet friendly” place?!

2026-09-07 • via Nuitee
S
samuel • couple • us
10
2026-09-06 • via Nuitee
S
Samuel • couple • us
10
2026-09-06 • via Nuitee
R
Rose • couple • us
8
The stay was comfortable and satisfactory
Pros:

The staff was nice courteous and helpfu

Cons:

Nothing

2026-09-03 • via Nuitee
J
Jean • couple • us
10
Shout out to Jessey at the checkin She is a phenomenal people person and very efficient
Pros:

Convenient close to freeway Amenities always good

Cons:

Nothing

2026-09-01 • via Nuitee
C
Charline • couple • us
10
2026-08-31 • via Nuitee
I
Itzik • solo_traveller • il
10
2026-08-29 • via Nuitee
S
Susan • couple • us
3
2026-08-23 • via Nuitee
L
Latanya • couple • us
9
Overall a great stay
Pros:

It was clean

Cons:

It was pretty expensive

2026-07-15 • via Nuitee
S
Shawna • family_with_children • us
3
Cons:

Service was rude, broken beer bottle near reception desk and no one was cleaning it. For the amount of money they charge they should provide free breakfast. The bathroom was dirty, shower wasn't working well, and cracks.

2026-07-12 • via Nuitee
C
Corwin • couple • us
10
2026-07-11 • via Nuitee
P
Pamela • solo_traveller • us
8
2026-07-08 • via Nuitee
D
DJatan • Family
10
Nice Accommodations
Pros:

This hotel is conveniently located off I-40 and is a perfect retreat for travelers. There is a bar and restaurant on site with indoor and outdoor lounge areas that allow you to relax or just enjoy the moment. The staff were pleasant, the rooms were clean, and the beds were super comfy!

2026-07-02 • via Tripadvisor
D
David • solo_traveller • us
9
Pros:

The room was very clean. The lobby was exceptional.

Cons:

The bed was extremely hard.

2026-06-25 • via Nuitee
L
lancebV2589YK • Solo travel
2
Hotel in accurately described on Hilton‘s website
Pros:

The Hilton website describes this hotel as having full-size refrigerators in every room. I was traveling with some things that needed to remain frozen so chose this hotel for that feature. Upon checking in and getting to my room, I found that there was only a mini fridge. I wentdown to the desk to see if I could move to a room that did have a full-size refrigerator. The desk clerk advised me that none of the rooms had full-size refrigerators. when I showed her the description of the hotel on Hilton‘s app, she just shrugged her shoulders and offered no solution or even an apology.. Fortunately, I was able to acquire some dry ice at a store down the street. Very disappointed that nobody at this hotel has ever audited the website. Clearly the details are not important to the management of this hotel. Also very disappointed with the desk, clerks attitude about the misinformation on the website.

2026-06-23 • via Tripadvisor
A
Avner • solo_traveller • il
10
Pros:

Great place, clean.

2026-06-18 • via Nuitee
S
Shiraya • couple • us
9
2026-06-01 • via Nuitee