Embassy Suites Louisville Downtown

Hotels
•
Embassy Suites Hotels
8.8 (962 reviews)
501 South Fourth Street , Louisville , US
+1 502-813-3800

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly and professional staff
Clean rooms
Cons:
Valet service improvements needed
Housekeeping issues
Food quality inconsistencies

Categories

Cleanliness
8.38
Some reviews mentioned cleanliness issues such as below-average housekeeping service.
Service
9.35
The staff was frequently described as friendly and professional.
Location
9.39
Multiple reviews highlighted the hotel's excellent location, especially for local attractions.
Room Quality
8.34
Rooms were mentioned as clean but some guests felt they did not match advertised photos.
Amenities
8.87
Amenities like the breakfast and vending machines were appreciated, but some felt improvements are needed.
Value for Money
8.83
Most reviews expressed that the hotel was worth the cost, with some minor complaints.
Food and Beverage
8.38
Breakfast received mixed reviews with some praising it and others finding it lacking in variety.
Overall Experience
8.85
The overall sentiment was positive with recommendations for others to stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:47

Property Description

Prime Location near Entertainment District
Located next to Fourth St. Live!, our historic downtown Louisville hotel offers proximity to Whiskey Row and top attractions.

Luxurious Amenities for Comfort
Enjoy an indoor pool, 24-hour fitness centre, and complimentary cook-to-order breakfast. Relax in rooms with a separate seating area, sofa bed, and 46-inch HDTV.

Convenience and Dining Options
Benefit from a 24-hour business centre, 15,000 sq. ft. of event space, and on-site fine dining at Catch 23. Unwind at our nightly complimentary reception with snacks and beverages.

Book your stay at Embassy Suites Louisville Downtown for a memorable experience in the heart of the city.

Important information:

Please note the pool and gym are closed and breakfast service is suspended until further notice. Breakfast will be offered in a grab-and-go bag option at this time.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SDF

Location

Guest Reviews

8.8
Based on 962 reviews
Cleanliness: 8.38
Service: 9.35
Location: 9.39
Room Quality: 8.34
Amenities: 8.87
Value for Money: 8.83
Food and Beverage: 8.38
Overall Experience: 8.85
C
Cassidy • couple • us
9
This hotel saved my honeymoon.
Pros:

Basically everything about this property was exactly what I expected.

2026-10-19 • via Nuitee
M
Minho • couple • us
1
2026-10-19 • via Nuitee
E
Elizabeth • couple • us
9
2026-10-18 • via Nuitee
T
Tonisha • family_with_children • us
10
Pros:

Loved it!

2026-10-16 • via Nuitee
C
Cory • family_with_children • us
10
2026-10-09 • via Nuitee
P
Panzeri • solo_traveller • it
8
2026-10-08 • via Nuitee
A
Anna • extended_group • us
8
Very happy with our stay; would stay again.
Pros:

The hotel was clean, staff at check-in was very friendly and helpful. The room was spacious and worked well for our needs. It was a great location compared to other attractions in the area, right next to 4th St. Live.

2026-10-08 • via Nuitee
C
Cunningham • couple • us
9
2026-10-07 • via Nuitee
T
Tara • couple • us
10
2026-09-18 • via Nuitee
M
Michelle • solo_traveller • us
5
2026-09-15 • via Nuitee
J
Joyce • extended_group • us
9
Must stay as usual at the Embassy suites has always been great and wonderful
Pros:

The breakfast was wonderful. The location was great and convenient for our scheduled activities to the museums Management

Cons:

I called after returning home I had a concern in a misunderstanding. The person on the phone was very humiliating and rude. Left me on the phone over an hour. The following day I talk to Management he resolved the issue and restore my dignity. Because I was very upset and hurt. I do appreciate his professionalism, patience, being concern and kindness he showed to me. He’s very act wiped away my tears and embarrassment and I thank him very much.

2026-09-09 • via Nuitee
J
John • solo_traveller • us
10
2026-08-31 • via Nuitee
J
Julianna • couple • us
10
Pleasant and surprising elegant
Pros:

The hotel was classic .Hotel had high ceilings and marble and beautiful chandeliers The breakfast was delicious and the omelets were extremely large. The cocktail time was a nice treat

2026-08-30 • via Nuitee
G
Gay • solo_traveller • us
9
Enjoyable...would definitely stay here again.
Pros:

Breakfast was great and so was the complimentary reception. Room was spacious and comfortable.

Cons:

A/C wasn't on when I checked in and it took a while to get cool. It never actually got too cool that I had to turn it down.

2026-08-24 • via Nuitee
T
Tinika • solo_traveller • us
10
2026-08-24 • via Nuitee
W
WHITNEY • family_with_children • us
5
2026-08-24 • via Nuitee
F
farfromhomeReading • Couples
8
Comfortable rooms - receptionists could be a lot better.
Pros:

There was a lot we liked about the hotel - but one key thing could have made it 5 star.
Our room was very nice and clean. It was large and we slept well. It has cleaned promptly every day and we met the cleaning lady who was charming and friendly.
Breakfast was included and there was a good range. The chefs cooking the eggs were very friendly and good. The servers who cleaned were prompt and cheerful.
The important area that needs improving is the attitude and approach of the reception staff. They let the hotel down. We stayed multiple nights and were disappointed by the approach and attitude of 4 of the receptionists we met.

They need to:

- look up and engage with customers (make eye contact)
- put phones away and focus on the person
-scan reception area and make conversation: Hello. How are you? How is your stay. Can we help with anything...
- have some enthuiasm for the job and interest in the customer
- store the brown paper bags away the reception area looks messy.
- check in people more smoothly. Our check in took 30 mins and we'd had a 13 hour flight.
- pretend that they care when you tell them about an issue

The receptionists set the tone of the hotel, and at present it is not good. We did not have a car - but the valets were much more charming and willing to help. We had great attitudes and approaches from all other staff. I think the reception staff need some customer care retaining or a change of roles to behind the scenes.
Overall a comfortable hotel with some great rooms.

2026-08-21 • via Tripadvisor
B
Brenda • solo_traveller • us
8
Pros:

Breakfast was amazing.

Cons:

Fee for parking

2026-08-20 • via Nuitee
T
Tabatha • couple • us
10
2026-08-16 • via Nuitee
A
Ashley • couple • us
10
Great location, great value!
Pros:

Location is fantastic! Close to attractions and restaurants! Staff is always friendly and helpful! Valet service is absolutely worth it!

Cons:

Our room air conditioner was not working great but it was tolerable.

2026-08-11 • via Nuitee