Hilton Garden Inn Palo Alto

Hotels
•
Hilton Garden Inn
8.4 (522 reviews)
4216 El Camino Real , Palo Alto , us
+1 650-843-0795

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Comfortable stay
Plentiful parking
Cons:
Cleaning service issues
Rude staff at bar
High parking fees
Pool and hot tub unavailable

Categories

Cleanliness
7.23
Room was not cleaned properly during stay, which impacted overall sentiment.
Service
9.7
Staff was generally friendly and helpful; some issues with bar staff noted.
Location
8.24
Convenient location but neighborhood safety and aesthetics were concerns.
Room Quality
7.69
Room quality affected by noise and some issues with cleanliness.
Amenities
8.72
Indoor pool and hot tub were unavailable, impacting value.
Value for Money
7.68
High price for services that did not meet expectations.
Food and Beverage
9.23
Buffet breakfast not included; good dining options available.
Overall Experience
8.7
Mixed feelings due to cleanliness issues and amenities not being as advertised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 07:24

Property Description

Luxurious Indoor Pool

The Hilton Garden Inn Palo Alto offers a luxurious indoor pool for guests to relax and unwind during their stay.

Modern Amenities and Elegant Decor

Experience modern amenities and elegant decor in every room at the Hilton Garden Inn Palo Alto. From free WiFi to flat-screen cable TVs, each room is designed to provide comfort and convenience.

Convenient Location

Located just 10 minutes' drive from the Shoreline Amphitheatre and within close proximity to Stanford University, the Hilton Garden Inn Palo Alto offers a convenient location for both leisure and business travelers.

Book now to experience the perfect blend of luxury and convenience at the Hilton Garden Inn Palo Alto.

Important information:

Please note:
Parking is available for a nightly fee of 20 USD per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 20 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 522 reviews
Cleanliness: 7.23
Service: 9.7
Location: 8.24
Room Quality: 7.69
Amenities: 8.72
Value for Money: 7.68
Food and Beverage: 9.23
Overall Experience: 8.7
M
Marc • family_with_children • us
10
2026-07-19 • via Nuitee
H
Herman • couple • us
10
Fun night with the family
Pros:

It was big and exceptional

Cons:

I couldnt complain

2026-07-18 • via Nuitee
S
SEEKINGTOEXPLORE • solo_traveller • us
10
Pros:

Very clean and great breakfast.

2026-07-17 • via Nuitee
T
Terry • solo_traveller • us
10
Very comfortable bed and spacious room., will stay here again.
2026-07-15 • via Nuitee
R
Romero • solo_traveller • us
10
Pros:

Nice and quiet 😊

2026-07-14 • via Nuitee
M
Melissa • solo_traveller • us
10
The experience was great our 4 th of July weekend get away was a memorable stay from our great America day to dinner and
Pros:

Relaxing , quiet , clean , indoor pool

Cons:

Breakfast food choice

2026-07-14 • via Nuitee
C
Charmaine • couple • us
10
2026-07-14 • via Nuitee
Z
Zoilo • extended_group • us
10
Very respectful & friendly staff
Pros:

Outstanding staff

Cons:

N/A

2026-07-13 • via Nuitee
S
Sakin • extended_group • kz
9
2026-07-08 • via Nuitee
S
Sakin • family_with_children • kz
8
2026-07-08 • via Nuitee
M
Maiya • solo_traveller • us
6
2026-07-07 • via Nuitee
B
BobBLaJolla • Business • Napa, Napa Valley, California
8
Best Bargain in Palo Alto
Pros:

The room was well furnished and very comfortable. The hotel staff was very professional. For anyone visiting Stanford I highly recommend the Hilton Garden Inn..

2026-07-06 • via Tripadvisor
J
Jennifer • extended_group • us
8
2026-07-04 • via Nuitee
A
A • solo_traveller • us
10
2026-06-24 • via Nuitee
A
adityaj490 • Business
2
Fraud Hotel
Pros:

I had a very disappointing experience at Hilton Garden Inn Palo Alto. After my stay, I noticed unauthorized charges added to my bill that were not disclosed at check-in — in fact, I was given incorrect information about the charges upfront. When I called to dispute them, I was told a manager would call me back. It has now been over two weeks, and despite repeated follow-ups on my end, no one has reached out. To make matters worse, they have not even shared a copy of the receipt I requested.

The complete lack of accountability and communication has been frustrating and feels deliberate. I would caution future guests to carefully review their folio before checking out and to get every charge in writing. I hope management eventually takes ownership of these issues — but based on my experience, I would recommend looking at other hotels in the Palo Alto area to avoid the same hassle.

2026-06-18 • via Tripadvisor
J
JAMIE • family_with_children • us
7
Cons:

The parking fee, and they did not mention the 50 Deposit upon arrival.

2026-06-11 • via Nuitee
J
Jan Bernd • solo_traveller • us
5
Pros:

Convenient location, quick check in.

Cons:

400$ per night for a dated room is absurd, breakfast and parking on top.

2026-06-10 • via Nuitee
S
Sebastian • couple • de
10
2026-06-08 • via Nuitee
P
Paul • solo_traveller • us
8
2026-06-03 • via Nuitee
K
Kauffman • family_with_children • us
9
2026-06-03 • via Nuitee