Merrils Beach Resort II

My friend and I spent a girls week at the resort this past week and we had the Best time. The staff were all very friendly and super helpful, we wanted for nothing, for the entire week. The food was Awesome, however, the bar drinks could definitely use some help, however, overall, I give them 5 stars. The room was cleaned daily, please consider tipping your room staff, they work hard and do a great job. The grounds are cleaned daily and the beach was raked, starting at 6:00 i every morning. The security is on the resort 24 hours a day, and as 2 females traveling together, we never felt unsafe. Please do not expect 5 star gourmet meals at a 3 star resort, you will be disappointed. There is a club just a few spots down that does get loud at night, you may want to bring ear plugs, however, we were on the bottom floor in the Executive Suite and with the doors shut, the air conditioner drowned out the noise, so we did not hear it unless we went into the living room area.

I believe this was my 9th trip to Negril and if you have cancelled due to the hurricane, please know that the resorts are up and running, the roads from the airport are open, restaurants are open, and there is no reason to put it off.

I have stayed at Merrils on a number of occasions, and Barbara will always go above and beyond to help me with my needs and any problems that may arise.

This hotel I wouldn't recommend at all I went with my daughter and best friend for 2 weeks our
original hotel was the azul but we changed it so we could support the smaller local businesses and we wanted a more quite atmosphere i also took a full suitcase of stuff to donate the 1st couple of days being there was great but then things wasn't feeling right about this place as we came back to our room from the Italian bar one evening to find a full bar of the hotel soap all round our door handle to our apartment when we approached the security they where not sympathetic about it at all they played it out like they didn't want to see it so the next day I reported it to the receptionist they promised us there was nothing to worry about and that they would up there security on our room by this point I wasn't convinced the place was safe the staff was becoming very rude and snapping when you asked questions as they ran out of beers and for days still didn't have any even when we left the food as never been jamican food at all not very nice and you have alot of the same thing through the week the rooms are very very damp so damp i had to dry my phone out as it wouldn't charge due to the changing bit being damp everyday we gave tips to the staff but we felt pressured by certain staff member into going with them for the excursions but he was trying to charge way way over to how much you can really get them for so I found my own tour guide which was alot better our last 2 days of the holiday was made into a nightmare with this hotel the security is non existence we had gone back to our room to find the door wide open and our things had been ransacked but there was no sign of force entry a key had definitely been used it was sickening we approached the security which had no interest at all just kept laughing yes laughing saying so what's missing we asked for the police to be called they refused until we say what's missing only 200 jmd they had took but it was the principal I called the police myself when the police arrived straight away he said to the security that they had done it and let themselves in with a key disgusting behaviour we contacted love holidays to raise our concerns as clearly we did not feel safe at this hotel at all and 3 woman miles away from home love holidays was not helpful at all it was gone midnight by time we had spoke to the police and packed our cases to leave luckily they have uber cabs we managed to check in to the only 1 guest house available at such time which was 2 min away from Rick's cafe we stayed for 1 night then changed hotel to one closer to the merrils as we had a early morning transfer back to the airport. I contacted love holidays again to request a refund from the hotel this was the hotels response they said they was no sign of a forced break in I was a problem from the start how dare they I was shocked how they really thought they can justify there actions and unexceptable behaviour my friend had dyed her hair and some of the dye had gone on one there towels my friend offered to pay for it but she didn't get chance to because we had left for our own safety but they told love holidays that I had tried bringing non guest on to the premises which was definitely a lie I had my own tour guide who everyday came and waited across the road from the building and never once tried to enter the grounds they had made out like we where party animals and we clearly are not they said we had damage property mentioning the towel and that our hotel room shown no signs of a break in so they will not be refunding me they can keep the money all i know is that people specialy woman travelling alone to these places be very courteous and aware of the dangers in this hotel alone. Other than the merrils hotel negril is a beautiful place with beautiful people this is just the unfortunately worst place I've ever stayed at in my life as for the case full of donations we went and gave them to the local people who really appreciate them as much as we appreciated them.

I am a returning guest and I had another great stay at Merrils. The positives are the staff, who really do look after you, and the food, which is excellent. Also, the location is one of the most beautiful spots on the planet. What a beach. Special mention to Mikey who does a great boat trip, and Charlie who looked after us perfectly.

What I had an issue with this time round was the beach boys seemed to be far more aggressive. We got called a very rude Jamaican word simply for refusing to buy drugs. Admittedly this is not the fault of the hotel, but the security guard watched the whole encounter and didnt say a word.

My second issue was the robbery that happened. The room next door to us was broken into one evening, and the poor people that had been robbed were trying to get their lives in order at about 2AM. They called the police and by the sounds of their complaints they didnt receive much assistance. What was really disappointing was no one from the hotel thought to check if our room had been broken into (it turned out it had, and our door had clearly been tried).

Security is a massive problem in Negril, unless you are staying on the cliffs then you are vulnerable. Im not saying dont stay at this hotel, but please do ensure every safety measure that they can possibly offer is enacted because the police wont be a help.

Merrils staff and the real estate is brilliant, but I really do wish they get a grip with security, many guests felt vulnerable after the break in and no one thought it was necessary to offer some reassurance.

Beautiful property, very tropical, well maintained, mostly friendly staff especially Charlie and Jovan in the dining room...gorgeous beach area. Food was mediocre , drinks not great ...We stayed in the executive suite oceanfront which was fabulous. Would definitely stay here again!

The staff was great

We stayed here for a week in August. Family of five. The best thing about the hotel is the staff, they are amazing! Professional, welcoming, kind and funny. The food is nice, mostly Caribbean with some international dishes as well. Would have been nice to have some snack options inbetween meals, sandwiches etc as a few times we missed the allocated times. The beach is stunning! White sand and clear blue seas.

Loved my room, Staff was okay as long as you were tipping. Seemed the staff were always first before myself. No problem but there was a lot of them. This is my 8th timing staying and highly disappointed. Food was blah... I get the price of everything has gone up! Just breathed and didn't enjoy it. I will be looking for a new place to stay :(

beach was very close

Property needs refurbishing

Great property for solo travelers, or a couple. The staff is amazing, the food is great, it’s ideal for a long weekend or 2 weeks. The property doenst have entertainment if that’s what you’re looking, it’s a quiet beachfront property with amazing people.

It's a great place to go to relax. It's quiet' and the staff is great and very friendly. The food was very good. It's a must visit

TERRIBLE EXPERIENCE!! A month after my check out, i still haven't received the $200 refund, for the security deposit of two rooms.
Impossible to contact the resort, since the website address is wrong, and for whats app they gave me a short and elusive answer. THIEVES!!

Fab place! Recommend it for sure! Food is good, rooms cannot be faulted, bar staff always friendly and up for a chat. Weather and views are something else! Entertainment team amazing! MJ is a star, nothing is too much and always positive! Come back soon.

Wonderful staff, beach and ocean view room .

Small, family owned, simple, basic, clean!
Healthy food, drinks, AI , plus a shade/sun beach with a very kind staff.

Loved my stay

Staff was very helpful. Location was excellent, right on the beach. Resort is old and rooms are in need of some renovation, but very clean.

Amazing staff and food!

Merrils is a very nice family-owned resort. Nice little pool and a great beach.

I would have loved some Appleton rum and rum cream in my coffee after Dinner, besides that awesome stay!