The Haven Khao Lak

Absolutely outstanding! A wonderful hotel, the grounds and pool are beautiful, the staff all friendly and helpful. We came as a party of 13 for my daughters wedding, a special thank you to Panda ( wedding planner) who brought it all together, flowers/photographer/hai stylist/make up/menu the beach wedding was perfectly arranged and the reception ( assembled in the morning in the coconut garden) was beautiful, my daughters wedding was like a fairytale and everything she could hope/wish for. I can’t thank the haven enough for making her dreams come true.
A special thank you to all the holidayers that cheered them on!
I would thoroughly recommend for any couples considering a beach wedding or vow renewal, you won’t be disappointed.

Rest of our stay
The rooms were lovely, well equipped for everything we could need, bottled water was replenished every day and the room cleaned.
Breakfast was varied and catered for every taste, I’d never really thought of having fried rice for breakfast but it was delicious.
William at the lobby bar was fantastic and always made us laugh, Dream at reception was so helpful, if you need anything, he can sort it out for you.
We mostly went out for dinner, the adaman down the road was one of our favourites, again caters for every taste and prices were super cheap. We also had massages there, had some laundry done.

Thank you again “the haven”, we will be back as soon as we can.

Nice hotel. It’s not luxurious, nothing about it is. It’s a bit tired and could do with a refurb. Some of the wooden walkways seemed very old and the slats in need of replacing.

The pools are kept clean with a team of lads constantly going round with their cleaning gear and a big vacuum.

The grounds are also kept nicely. There is a lot of greenery and as it’s so humid this does mean that there’s a lot of midges. ALOT. So if you’re prone to bites bring deet.

The outlook onto the beach is amazing and it’s an absolutely beautiful beach.

We never struggled to get a sun-bed when we wanted one and they were large wooden beds with padded mattresses so very comfy.

It’s remote, which we did know, with a restaurant, shop and couple of massage places about a 5-10 minute walk away.

The hotel offer a shuttle into Bang Niang and Khoa Lak 3 days a week. A taxi is 300 bht.

We had a swim up room. It was lovely to have the pool right outside our room and we used it a lot. However the terrace was very small and even getting around each other risked a fall into the pool. The chairs on the terrace were comfy and cushioned. There is also nothing separating you from your neighbours other than a couple of plants and the towel airer.

We arrived late after a full days travel and the restaurant was closing. We were not offered even a sandwhich or a fruit plate and as the day we arrived was the first day of our all inclusive package we felt this was very poor and didn’t show much care for guests.

The AI was good we felt, few things not included but that’s always the case with any AI. We were very surprised though when we had room service one afternoon to be charged for everything. We expected a surcharge but not to be billed for the food too. This is not stated anywhere so isn’t something you know until it’s charged to you.

The staff were all very nice. They didn’t seem as friendly as staff in the other two hotels we stayed during our 3 weeks in Thailand but they were definitely not rude. They did seem to favour certain guests though and there was talk of towel art and other nice touches in rooms that we never saw or received.

It was my birthday while there and I was presented with a cake with a candle
at breakfast which was appreciated.

We chose the hotel as our first two weeks in Thailand had been very full on and we wanted to just relax but we wouldn’t stay here again. It is too remote for us.

We booked this break via Tui and flew from Manchester non stop to Phuket. The hotel transfer to Khao Lak was on time and we arrived at the hotel during breakfast. Staff quickly checked us in and our cases were taken to our room as we had breakfast. The brekfast area is very nice and choices of food were very good. Serving staff were very pleasant and helpfull.
We chose a swim up room which was located away from the main pool and sun bathing area which suited us. The main sunbathing area looked a little compact, though a strict "30 minute no show and off you go" policy on sunbeds was in force. That said I did find it amusing to watch one person attempting to reserve 6 sunbeds early one morning. Another reason to book a swim up room!
Though we only booked B&B we did eat at the hotel resturant on our first and last evenings. Service and food were very good but no surprise to be paying at least double the rate of resturants a short walk from the hotel or in the local town.
The hotel runs a free shuttle bus to the town and market area bookable the day prior.
Room service sadly let the hotel down. We had to call on three seperate occasions for beach towels, water, and consumable refils despite the room being serviced earlier. Our friends enjoyed much better service so standards need to be addressed to ensure consistency.
The hotel facilities are nice, however there is an evident lack of upkeep in some areas ranging from missing pool tiles, poor condition deck walkways and dated room interiors. None of this detracted from an enjoyable stay and of particular note were the staff who were always very helpful, friendly and efficient. Big shout out to Jack on reception and Pinky in the resturant who both brought us a smile whenever we saw them.

Me and my wife had an amazing honeymoon at the Haven.

The staff, the food, the pool, the beach and the whole hotel was pure paradise!
Rooms spacious and huge comfortable beds, always sunbeds available by the pool, the beach is untouched and naturally beautiful, you get a mat to take to sit on rather than it being cluttered with sunbeds and umbrellas.

Many thanks to Anjali in the restaurant who served us most lunch times and dinner times - amazing friendly service every time with a warm welcome. Also thanks to Rajul for serving our drinks with a smile.

All the other staff, both in the restaurant and everywhere else were also so helpful, friendly and ready to help with whatever you needed.

I recommend this hotel to everyone - you will be so happy here!

We have just returned home after a second visit to The Haven, Khao Lak. The second visit didn’t disappoint at all. Several staff remembered us from last year and came to say hello on arrival. Our room was beautifully decorated and clean with everything we needed. A couple of issues with hot water and pool towels were quickly rectified for us. We were looking for a relaxing two weeks and that’s exactly what we got. The food was exceptional at before including looking after my gluten free diet. The chefs were so accommodating, making sure I had breakfast items available every day and one day making me gluten free waffles which were amazing. The bar staff were great and the drinks were of good quality.
The pool area does need a bit of a refurb in places but it’s still a lovely pool and cleaned regularly. Extra pool towels are available every day and we never had any issues getting sunbeds.
The hotel offers a free shuttle bus which drops off at either Khao Lak centre or Bang Niang night market. You can either pick the shuttle bus back up a couple of hours later or just do the trip in and grab a taxi back. Taxis are a standard price from the market so it’s easy to see how much you need to pay before you travel.
We can’t finish a review without giving special mention to the staff who made our trip. William and King at the lobby bar, always great to chat to and make the best G&T’s. Guppy and Dear in the pool bar, great drinks especially the smoothies and milk shakes. Restaurant staff were all lovely (we didn’t get everyone’s names unfortunately) but especially Sa who always checked in with us to make sure I got my gluten free items at breakfast. Finally Thor at the pool taking and delivering drinks and food orders. Thank you all for another fabulous holiday!
Whilst we were in Khao Lak we also went to Pam’s for another lovely meal. Find her on Facebook and if you book early enough she will pick you up and return you to the hotel or arrange a taxi, we also did a cooking course (3rd visit) with Ning’s Khao Lak. Great experience at her home following a visit to the market to get ingredients with her husband Jokey. Again she is on Facebook but book in advance to get the date you want. We booked both a couple of months before we travelled. We also booked a days excursion to an elephant sanctuary, turtle conservation, bamboo rafting and the temple with Rung on Tour (also on FB) and had a great time.

After 3 days in Bangkok we chose to finish our Thailand trip at the Haven. It is a quiet location with a traditional village character but has the service and facilities we needed. We went on a fantastic excursion to Surin Island and an inland trip to a market, a temple, bamboo rafting and the elephant sanctuary. Both were easy drives from the hotel and will be in our memories forever.

The beech was literally two minutes walk, the sea was warm and inviting. It isn’t a spot to snorkel but it made a nice change from the pools in the mornings.

The room was large and really comfortable with the biggest bed we have ever slept in. Everything we needed was there and we used it often to chill for an hour before dinner. The hotel is refurbishing later this year and the bathroom, while convenient and clean, was starting to look tired.

While there was only one restaurant, the menu was excellent and varied and there were two themed evenings with Thai food cooked to order, a BBQ and a special night for Chinese new year. We were concerned we might get bored with the food at first but, we enjoyed all our meals there. I am ashamed to admit that, alongside the traditional local food, I had a fantastic burger one night and a top pizza another!

There is a restaurant and a few shops 5 minutes walk away which some of the guests used and enjoyed. The hotel shuttle takes you to the town if you fancy Thai boxing, night market or the restaurants.

The hotel pool is massive and winds its way all round the site. I had a fun 30 mins trying the water scooter and it was the only way an average swimmer like me could explore the whole of the pool. The water was clean and warm and scale of the pool meant the sun beds were plentiful and never more than one row back from the poolside.

The welcome, the service, the drinks, the food and the atmosphere of the Haven gave us the ideal end to our holiday. It might not suit everyone, especially if mobility is an issue, and it has an individual style but we were made very comfortable there.

Just returned from a 9 night break at the haven,over all happy enough with our stay,we stayed in room 1214,

Positives with room -
1 - huge in size
2- massive and comfortable bed
3- nice size shower
Negatives
1- lack of draws for storage.

Food - only had breakfast at the hotel which we found good,plenty of options available,and always a table available

Pool- the pool was massive and perfect temperature.always found a sun bed and umbrella available,shame the hotel don’t have sun beds available on the beach though.

Gym - opens 6am to 9 pm
Free weights,treadmill,bike and cross trainer available,room had air con and was never busy.decent enough if you enjoy exercising when away.

Staff- everyone we spoke to were friendly,helpful with any questions we had and very polite.

Few moans we had at hotel,we arrived at 10:40 pm,and after a very long journey to get there we were all very hungry,there was nothing available at the hotel to eat,the kitchen closes at 10:30 pm,the restaurants close enough to walk to were also closed,the hotel are aware what time you arrive so may be could look into this issue to help future guests.

In the last week of January my husband and I enjoyed a very relaxing, completely self-absorbent holiday at this beautiful resort. We just needed some relaxation and switch off from the world time. We didn’t want shopping and night clubs so if this is what you are looking for in Thailand then this is not your destination. You can find markets and night life in Bang Naing down the road, but The Haven is quiet and secluded, surrounded by the most spectacularly lengthy salt water pools complete with swim-up bars with a plethora of cocktails and drinks to order with bar food on offer as well. During our 7 day stay we met so many of the staff and they were all so friendly and eager to make our stay very comfortable. To name a few: James was an excellent host and ensured we were enjoying every aspect of our stay, Ankit whisked away our empty breakfast dishes, Rung whipped up fabulous Thai omelettes as well as many other freshly cooked breakfast delights, Thor (not related to Chris Hemsworth he advised!) was an excellent host around the pool delivering cocktails and towels to deck chair dwellers etc, Anjeli was our Restaurant hostess, always greeting us by name, having a chat and directing us to our favourite table, Boy endured my very uncoordinated beach yoga and stretching each morning (various free activities were offered at the resort during the day), and May our Cleaner had our room sparkling and refreshed complete with a new folded towel animal each day on our return to our room. We stayed in a beachfront villa which had direct access to the pool and our own jacuzzi and spectacular views to the sea. Meals at the resort were delicious and fresh and ranged from traditional Thai to all kinds of European dishes (due to the high number of European guests that stay at the resort to soak up the sun and escape their freezing winters). We did a Thai cooking class, delicious - don’t over eat at breakfast though because you eat what you cook and it’s a 3 course meal! Sightseeing was easy to arrange either through the hotel or the taxi service just outside the hotel will take you to see Elephants, turtles and any number of other beaches and destinations, including our return trip to Phuket Airport. We were able to fly direct from Sydney to Phuket however we didn’t take into account that The Haven (Khao Lak) is over 80kms north of Phuket, roughly 1.5 hours away and with the 4 hour time difference, it meant we arrived by private transfer from the airport at 12am (4am Sydney time), we were extremely tired from the trip - so would recommend a stay over in Phuket before heading up to The Haven. Some of the reviews I’ve seen mention the the pool requires some maintenance with tiles needing replacing etc and yes the pool and surrounds do get a beating from the salt water and would be a nightmare to upkeep. However the pools (& jacuzzis) were regularly cleaned and monitored. We highly recommend The Haven for a perfectly relaxing stay and will definitely be returning for our next mind/body reboot.

Fantastic staff, location is a little out of town but hotel has an amazing beach, food great and pool temperature perfect. Taxis and free shuttle busses in and out of town, about 10/15 mins, try the elephant bathing and temple trip... beat advice is go to one of the tour operators in the town and tell them you are on a limited time holiday. We then had our own personal guide take us to the 3 things we wanted to see in around 3 hrs, much better. Avoided all queues as we arrived not with a bus load of people. Cost around £70 for a couple, temple tour , waterfalls and bathed the elephants... will never forget the experience. This hotel is a perfect get away from it all, tie it in with a stay or 2 at another resort, maybe in krabi or phuket... but do yoirself a favour and spend the middle or last part of your vacation at this wonderful place.

Thank you Jack , hes guy in the picture 😁🙏

I can highly recommend this hotel. It is wonderful. The rooms and facilities are spotlessly clean. The staff are super friendly and efficient. The gardens are well kept and tidy and the swimming pool is spectacular. This hotel is off the beaten track right on the beach and is perfect for peace and quiet. The onsite restaurant and bars are good and reasonably priced and there are a handful of alternatives dotted along the the beach road. The hotel runs a shuttle bus into town and the night market twice a day in the afternoon but a cab costs only 300 baht each way, if you prefer to make your own way. Overall we have had a lovely time at the Haven and we would definitely come back.
Alan & Sarah Boulter

Where do I start? We arrived late at night and the resort looked stunning. We had a pool access room and it was perfectly located. The room was clean and the super king bed was so comfortable. The resort itself had a beautiful tropical vibe, adults only which meant no noise, it was so peaceful and relaxing, especially when lying by the pool and listening to the sea. The amenities were great, massive pool and plenty of lounges, 2 swim up bars, nice restaurant for dinner and breakfast was nice with choices.
The staff are beautiful and very friendly.
The pool area was maintained and was clean everyday. The staff in the Aqua Spa were gorgeous and the massages were spot on.
The location was serene, although gorgeous it was a fair way away from the main Phuket area, 1.5 hours drive to Patong. There is Kao Lak centre and Biang Niang markets but still a good 15 min drive.
I would definitely come back again. If you want peace and quiet to relax, this is the place to come to.
Thank you for our beautiful experience for our 1st time in Thailand.

Superb location to relax and unwind the staff were lovely and nothing was too much trouble the menu catered for all and was enjoyed by all, bar staff were a delight.
Overall we will be returning for another holiday really great holiday.

Was amazing hotel.! Very enjoy the room, food, services and all.

My family had a memorable stay for a week. The hotel is comfortable, clean and conveniently located by the beach. The staff were respectful and friendly and helpful. I enjoyed the morning yoga. Special thanks to the staff we saw almost daily during yoga, breakfast and restaurant, housekeeping (Anjali, Jeff, Fah, Nischal, Sa, Popcorn, Boi, Ching).
Got to see the best sunset daily.
Thankyou foryour hospitality.

We had an amazing stay at The Haven Khao Lak. Everything was beautiful, clean and so relaxing, and the staff made us feel welcome from the moment we arrived. A special shoutout to Popcorn from the activities and entertainment team. He is truly the man that can do it all. Always smiling, full of energy and such a genuinely good person, he made our trip even more fun and memorable. We would happily come back again.

This is now our 5th time here and all visits have been amazing. Rooms are the best Ive ever stayed in with huge beds that give the best sleep. Pool the best Ive ever used with the sea which is like a hot bath a step away. Reception staff are brilliant any issues are resolved within minutes. Staff are all great but I must give a big congratulations to two who are just totally awesome they are Jack on Reception and Jorb in restaurant and bars. Breakfast is really good with stunning views. If you visit the Haven I can say you’re in for a magical wonderful experience and coming back 5 times says it all.

2nd time for us at the Haven beautiful hotel. The staff are brilliant nothing to much trouble very friendly and polite. Rooms are large and cleaned daily by Tang thank you. The pool is amazing as was our swim up room. Thanks to Thor the pool waiter. The grounds are brilliant lovely bushes and flowers with loads of wildlife. The beach and views are stunning we had some awesome sunsets this year. If you want a subed on the beach turn left on the beach 400 yds there's sunbeds. Huts and a bar and food. A stroll up the road brings you to a couple of bars and restaurants the Andaman was a favourite of ours with Hugh. Minky. Grumpy. In all another fantastic holiday at the Haven thank you to all the staff.

Great location with efficient and friendly staff and a lovely swim up room cleaned and fresh towels every day. Very laid back and quiet vibe but Popcorn the activities guy made sure that everyone was welcome at all of the activities. We were on an all inclusive package but meals and drinks pricing seemed reasonable.

Recently stayed for 10 nights, split over 2 weeks.
Lovely quiet hotel with lovely helpful staff,
First 5 nights we had a deluxe room, large spaciouse and clean.All we required, and hoped for.
After spending 3 nights at elephant hills, we returned to the haven, and we're given a upgrade to a pool room, 😊.And it was a really nice suprise, and did not disappoint.
Same type of room, quiet and private.
Clean and well looked after by the cleaning staff.
The location is great, the beach amazing and secluded.
A little shop a 5 minute walk, but more variety than hotels own shop, and cheaper☺️.
We are a couple of times in hotel, but found it bit quiet for us, the other nights we went into town, taxi 300 bath each way.
Lovely stay in beautiful thiland, koah lack.
Thanks to all at the haven, hope to return

We had a wonderful vacation at The Haven. Quiet, peaceful atmosphere with great service. We will definitely come back soon!