Cloud Hotel & Suites

Hotels
•
Independent
7 (57 reviews)
Corner of 4th Parklands and Masari Road, Nairobi, 00100 , Nairobi , KE
254-71-5404994

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Facilities

Boat tours nearby
Free WiFi
24-hour front desk
Luggage storage
Sauna
Designated smoking area
Concierge service
Steam room
Elevator
ATM/banking
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Review Highlights

Pros:
Clean rooms
Friendly staff
Delicious food
Great location
Cons:
Noise from adjacent function hall

Categories

Cleanliness
7.25
Rooms are clean and comfortable as highlighted in the reviews.
Service
7.75
Friendly and responsive staff as noted in multiple reviews.
Location
7.75
Great location above a shopping center, making it convenient.
Room Quality
6.75
Clean and comfortable rooms, though basic.
Amenities
6.25
Nice amenities, but standard for this hotel tier.
Value for Money
6.75
Great value for money as per guest recommendations.
Food and Beverage
7.25
Delicious food and breakfast buffet received positive mentions.
Overall Experience
6.25
Overall satisfactory experience with some minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 03:41

Property Description

Welcome to Cloud Hotel & Suites, your serene oasis in the heart of Nairobi!

Recreational Paradise
Dive into relaxation with our outdoor and indoor pools, or unwind in the soothing hot tub. The lush scenery and poolside bar add a special touch to your leisure time.

Gastronomic Delights
Savor delectable meals at our on-site restaurant, where you can enjoy alfresco dining with stunning pool views. Or take advantage of our 24-hour room service for in-room dining convenience.

Comfort Meets Convenience
Our air-conditioned guest rooms are equipped with refrigerators, LCD televisions, and complimentary internet access. With 24-hour concierge service and a business center, you’ll have everything you need at your fingertips.

Don’t miss the chance to experience luxury and comfort; book your stay at Cloud Hotel & Suites today!

Important information:

  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Contactless check-in is available.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: NBO

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • General

    Professional property host/manager

  • Check-in & Check-out

    Contactless check-in is available

Location

Guest Reviews

7
Based on 57 reviews
Cleanliness: 7.25
Service: 7.75
Location: 7.75
Room Quality: 6.75
Amenities: 6.25
Value for Money: 6.75
Food and Beverage: 7.25
Overall Experience: 6.25
F
FAIZ ABDALLA ALI • solo_traveller • ke
8
Pros:

Location good

Cons:

Maintenance of toilets

2026-06-04 • via Nuitee
F
FAIZ ABDALLA ALI • solo_traveller • ke
8
Pros:

Good location

Cons:

Toilets needs maintenance

2026-06-04 • via Nuitee
A
akberali • couple • ae
1
2026-06-03 • via Nuitee
A
akberali • couple • ae
1
2026-06-03 • via Nuitee
M
MOHAMMED • solo_traveller • gb
8
Pros:

Good experience

Cons:

Just need bit of attention of bathroom needs toilet

2026-06-02 • via Nuitee
M
MOHAMMED • solo_traveller • gb
8
Pros:

Staff friendly good character n helpful

Cons:

Showroom needs to upgrade

2026-06-02 • via Nuitee
B
Bethie • solo_traveller • cf
7
Très bon séjour!
Pros:

Le dejeuner était très varié

Cons:

Tout a été très bien.

2026-05-29 • via Nuitee
L
Lanckmans • solo_traveller • be
8
Pros:

De kamer

Cons:

Ontbijt

2026-05-08 • via Nuitee
L
Luis • couple • es
10
2026-05-04 • via Nuitee
S
Shirin • couple • gb
8
Pros:

Nice breakfast, nice location

Cons:

No Lifts to go to the restaurant and swimming pool

2026-04-28 • via Nuitee
S
stefan • solo_traveller • at
10
Pros:

Alles super

2026-04-27 • via Nuitee
Y
Yusuf • extended_group • so
10
2026-04-25 • via Nuitee
T
Taiwo • family_with_children • ng
1
2026-04-07 • via Nuitee
E
Emil • family_with_children • bg
10
Pros:

Perfect to stay, breakfast was amazing

Cons:

Noting

2026-04-06 • via Nuitee
محمد • family_with_children • sa
8
2026-04-03 • via Nuitee
T
Tautz • family_with_children • de
7
2026-03-24 • via Nuitee
S
salah • family_with_children • sa
10
Pros:

نظيف ومكيف وطاقمه متعاون جدا

2026-03-12 • via Nuitee
C
Chibuike • solo_traveller • ng
3
They billed for visitors, very awful
Pros:

Rooms are fine

Cons:

They have undisclosed billings. Imagine billing guests when they get visitors. very strange

2026-02-23 • via Nuitee
P
Patrice • couple • fr
5
Amelioration pour réussir
Pros:

Propre bien reçu bon service

Cons:

La piscine jacuzzi l’eau était trop trouble

2026-02-22 • via Nuitee
A
abdoullah • solo_traveller • be
10
2026-02-11 • via Nuitee