Hotel Aux Armes de Belgique

Hotels
Independent
6.3 (13 reviews)
22 - 24 Boulevard de la Grotte , Lourdes , FR

Facilities

Nature reserve
Free WiFi
Terrace
Luggage storage
Elevator
Hiking/biking trails nearby
Breakfast available (surcharge)
Front desk (limited hours)
Mountain biking nearby
Smoke-free property
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Value for money
Cons:
Poor cleanliness
Maintenance issues
Lack of promised amenities
Outdated decor

Categories

Cleanliness
4.9
Several reviews pointed out issues with cleanliness, such as dirty rooms and unsanitary conditions, which negatively impacted guest experiences.
Service
7.8
Most found the staff to be friendly and helpful, contributing positively to the service rating, although there were some inconsistent mentions of the staff's availability.
Location
8.9
The proximity to key attractions such as the Sanctuary, shopping, and public transport was repeatedly praised, marking the location highly favorable.
Room Quality
6.2
Guests expressed mixed feelings about the room quality with some satisfaction in comfort but also several complaints about maintenance and outdated decor.
Amenities
5
Amenities were seen as lacking, with complaints about missing in-room items such as TVs, kettles, and false advertising about a restaurant.
Value for Money
6.7
Opinions on value varied, with some guests finding the hotel a good budget option while others were dissatisfied considering the issues faced.
Food and Beverage
3
The lack of restaurant services despite advertising one, and no specific positive mentions of food and beverage options, results in a low score.
Overall Experience
6
While the location was a high point for many, mixed reviews regarding cleanliness, room quality, and amenities affected the overall guest experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2024-10-30 10:02

Property Description

Mountain Views and Complimentary Amenities
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and bicycle tour information.

Dining and Refreshments
Enjoy a satisfying meal at the restaurant and quench your thirst with your favorite drink at the bar/lounge. Continental breakfasts are available daily.

Convenient Facilities and Services
Featured amenities include a business center, luggage storage, and an elevator. Free self-parking is available.

Immerse yourself in the heart of Lourdes at Hotel Aux Armes de Belgique for a memorable stay. Reserve your room now!

Important information:

* Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LDE

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Social distancing measures are in place

  • General

    Professional property host/manager

Location

Guest Reviews

6.3
Based on 13 reviews
Cleanliness: 4.9
Service: 7.8
Location: 8.9
Room Quality: 6.2
Amenities: 5
Value for Money: 6.7
Food and Beverage: 3
Overall Experience: 6
L
Leon
10
Je conseille fortement pour un pelerin.
Pros:

Simple petit hotel. Personnel acceuillant. Bien situé sur le boulevard de la grotte.

2020-10-11 via Nuitee
L
Lukasz
10
Nice hotel with very frendly service
Pros:

Very nice service alweys smiling and good people. Great location for lourdes visit City center 5 min walk from hotel to church.
We arive late nigh and they was so nice and offer us great diner.
Ther is new owner from februar so all other comments are irrelevant.

2020-07-09 via Nuitee
P
Philippe family
2
Pros:

réservation sur expedia pour nous et sur booking pour ma famille, aucune reservation notée sur leur cahier ; envoyés à l'hôtel Milan, en face qui gère la délivrance des clés, nous avons attendu 25 mn avant de voir la réceptionniste. Chambres minuscules et glacées, réduites au maximum de confort, nous avons dû demander la possibilité d'avoir de l'eau chaude.....heureusement hotel quasi désert car aucune insonorisation. Restaurant fermé le soir.
A EVITER

2020-01-03 via Nuitee
V
Verified traveler
8
Pros:

Not stay at this hotel but send another one just of the other side of the road.

2019-10-04 via Nuitee
C
CHRISTOPHE
8
Très beau séjour dans l'ensemble
Pros:

Un noir de peau nous a pris en photos sans notre autorisation attention à ce noir

2019-07-31 via Nuitee
C
CHRISTOPHE
6
Passable
Pros:

Une bête à plussieurs pâtes noire avec deux antennes à été retrouvé juste avant que je me couche dans les draps heureusement que j'ai le réflex de vérifier toujours dans le lit où je veux dormir un scandale drap même pas changé de plus une petite tâche de sang sur l'orreillé même pas changé.

Dans la même rue des noires de peaux prennent les gens sans leurs consentements en vidéos ou photos.
Bruyant le soir et matin tôt pofte qui claque. Je déconseille fortement cette hôtel

2019-07-30 via Nuitee
V
Verified traveler
2
Pros:

Da evitare assolutamente letti rotti materassi fatiscenti il personale di servizio e gentilissimo e disponibile andrebbe ristrutturato

2019-06-14 via Nuitee
F
Florentina
8
Mrs
Pros:

Location was perfect to visit around...close to the everything but inside the room looks old fashion and small space...

2019-05-25 via Nuitee
V
Verified traveler family
6
Pros:

Nous avons bien rigoler pendant notre séjour, alarme incendie en route en pleine nuit car défaillance du système, qui a été contrôler, un matin pas d'eau chaude, problème résolu rapidement, et du coup changement de chambre, gérant très sympa, et prix raisonnable

2019-05-19 via Nuitee
D
DB
6
Terrible bed
Pros:

Friendly reception. Old but clean room BUT bed was like sleeping in a hamock!
Good location.

2018-10-13 via Nuitee
R
Ravin
6
Pros:

Le monsieur qui s'occuper de nous parfait !
Les matelas font mal au dos ! et le petit déjeuner ma donner mal au ventre ! et petit déjeuner très simple pour son prix !

Mais sinon rien à dire sur l'accueil vraiment parfaite !

2015-09-16 via Nuitee
C
celine
6
Aucun confort !
Pros:

Une isolation au bruit de la rue inexistante. Dommage.
Un lit avec aucun confort voire impossible à dormir à deux...

2015-08-20 via Nuitee
G
GAGEA
4
evasion
Pros:

Je suis venu en pèlerinage en couple

2015-05-19 via Nuitee