The X Hotel Brunswick Square

Hotels
4.6 (1104 reviews)
11 Brunswick Square , Brighton & Hove , gb

listing image 1
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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Pets allowed
Express check-in/check-out
Ironing service
Non-smoking throughout
Concierge service
Guest rooms disinfected between stays
Cashless payment available
First aid kit available
See all facilities

Review Highlights

Pros:
Close to destination
Good value for money
Cons:
Poor cleanliness
Awful service
Room quality issues
Lack of amenities

Categories

Cleanliness
2.7
Many reviews mentioned issues with cleanliness, such as old and filthy conditions.
Service
4.2
Service was highlighted negatively, especially regarding check-in procedures and unhelpful staff.
Location
7.7
Location was frequently mentioned positively, being close to destinations.
Room Quality
3.2
Rooms were described as small, damp, and poorly maintained.
Amenities
3.7
Lack of basic amenities including heating and proper furnishings.
Value for Money
4.7
The feeling of poor value due to various issues mentioned.
Food and Beverage
5.3
No specific comments were made about food and beverage options, deemed standard quality for this hotel tier.
Overall Experience
5.3
The overall experience is mixed, heavily impacted by service and room quality issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:01

Property Description

Luxurious Accommodation
The Brunswick Square Hotel & Spa provides a luxurious stay in the heart of Brighton and Hove. With en suite rooms, free Wi-Fi, and elegant decor, every guest is sure to feel pampered and comfortable during their stay.

Unique Room Selection
Choose from a variety of room options at The Brunswick, including 4 poster rooms and Master Rooms with stunning sea views. Each room is thoughtfully designed to provide a unique and memorable experience for every guest.

Convenient Location
Situated in a Grade I listed square, just a stone's throw away from the beach and surrounded by top-notch restaurants and bars, The Brunswick offers the perfect blend of serenity and convenience for travelers seeking a memorable seaside getaway.

Ready to experience luxury and convenience in Brighton and Hove? Book your stay at The Brunswick Square Hotel & Spa now!

Important information:

This property offers online self check-in only.

In order to complete the online self check-in process, each guest is required to provide Identification before arrival. If you choose not to provide your ID before arrival, you may not use the online self check-in. A check in fee of POUND 25 will apply.

To ensure the safety, security, and registration of all guests, an insurance fee is required of four pounds and ninety seven pence per guest. This nonrefundable fee is for the pre-authorization on the card provided prior to the check in, covering any incidental charges, smoking violations detected or unsettled payments at check-out.

Please note early check in or late check out are only possible at a surcharge. If you haven’t completed the online check in by 18:00PM costs POUND 25 to check in after 18:00PM.

A surcharge fee of POUND 49 applies for arrivals after check-in hours. All requests for late arrival are subject to confirmation by the property.

The property will only accommodate the number of guests specified in the booking confirmation. A surcharge of POUND 35 per person per night applies for each additional guest you wish to add to your reservation. Additional unregistered guests are not allowed at the property.

Smoking anywhere on site or out of any window, or covering the fire alarm is strictly prohibited. Violating this policy will result in an additional fee of POUND 200. Your reservation will be immediately terminated and will remain nonrefundable.

Quiet hours are between 22:00:00 and 07:00:00.

Guests are required to show a photo identification and credit card upon check-in.

Please note that all Special Requests are subject to availability and additional charges may apply.

This property will not accommodate hen, stag or similar parties.

Guests under the age of 18 can only check in with a parent or official guardian.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: LON

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    No parking available.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children from 1 year old to 3 years old stay for £9 per person per stay when using an available cot.
    Children from 1 year old to 3 years old stay for £9 per person per night when using an existing bed.
    People 3 years old and over stay for £35 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

4.6
Based on 1104 reviews
Cleanliness: 2.7
Service: 4.2
Location: 7.7
Room Quality: 3.2
Amenities: 3.7
Value for Money: 4.7
Food and Beverage: 5.3
Overall Experience: 5.3
M
Mate • couple • gb
4
Cheap compared to other options, but still costs more than what you get.
Pros:

Good location as the office I had my meeting at was a 5 minute walk.

Cons:

- Couldnt sleep due to noises all night
- contacted them via the 24/7 chat to raise my concern about the noises (the ceiling was creaking constantly like it was going to fall on me) - no response. Resulted in being able to sleep around 2-3 hours
- the check in info was wrong
- still haven’t received the requested receipt I requested for bookkeeping purposes
- bathroom door didnt close
- the door to the room felt unsafe
- while the price is affordable - I still find it a bit fishy when I pay upfront for a property on booking . com and then I’m still hit with non refundable charges by the property.

2026-04-04 • via Nuitee
K
Katy • extended_group • gb
1
Pros:

Nothing

2026-04-03 • via Nuitee
M
Maria • couple • gb
1
A lesson to read reviews before booking
Pros:

That it taught me to always read the reviews before booking.

Cons:

This stay was off to a bad start before it even began, with a non-refundable charge of nearly £10 extra. I tried to call out this completely shady charge with both the "hotel" (if you can call it that) and booking.com, but not a word back from the hotel, and as it's buried in the fingerprint, booking.com say I should have read it properly. Faced a choice of paying or losing the money spent on the booking, I unwillingly decided to proceed.

In a basement room that stank of cigarettes (despite numerous no smoking signs), I faced further regret. There was debris in the shower, floss on the floor and what I hope wasn't nail clippings in the carpet. A face mask from a previous guest was left on the windowsill. Felt very ill at ease the entire stay, not helped by the complete lack of human contact (just AI bots), dark corridors and the weird key situation.

Don't stay here, it's not worth it.

2026-04-02 • via Nuitee
K
Kristina • family_with_children • lt
5
Vienai nakvynei galima prakentėti.
Pros:

Arti juros

Cons:

Kambarys rusyje, kambariui reikia remonto.

2026-04-02 • via Nuitee
S
Sookias • solo_traveller • gb
1
Pros:

Nothing. It is the worst accommodation i have stayed in.

Cons:

Where shall i start. The front door doesnt close and it is a receptionless check in. Random blokes hang out on the steps. Its filthy. There were mouse holes in the floor boards, wires hanging from the wall, milldew in the bathroom. Only 1 broken coat hanger. The inner door lock was held in place with pollyfiller. The bed was like a brick. The worst part that you cant tell from the photoes is the overwealming smell of thick damp. Shocking. I asked for an upgrade and no one got back to me. I asked for a refund. No communication. I had to check into another hotel. This should be taken off booking.com

2026-04-02 • via Nuitee
E
Ellis • couple • gb
1
2026-04-01 • via Nuitee
S
Shayla • extended_group • gb
1
Will not stay again
Cons:

It was dirty. There was brown stuff in the kettle. The microwave was rusty. The shower was black. Checking in was a nightmare. There are so many hidden fees including one for check in past 6PM. Someone we spoke too mentioned seeing someone waiting 3 hours to check in. There was nobody to speak to via phone or anywhere. The steps to the basement rooms are steep and difficult to get down. I was kept up most of the night by persistent banging. Navigation is terrible. Me and my friend left feeling rather robbed.

2026-04-01 • via Nuitee
S
Sophie • couple • gb
1
Absolutely awful will never be staying here again
Pros:

Nothing it was absolutely appalling

Cons:

All of it nothing met expectations very disappointed we will be doing a complaint for our money back

2026-03-30 • via Nuitee
M
Mark • couple • gb
1
Avoid !!!!!!
Pros:

Comfortable bed and a lovely shower room

Cons:

Broken toilet seat reported it via what's app and no response
We were put in basement with no window that opened so no escape if a fire

2026-03-27 • via Nuitee
J
Jennifer • extended_group • gb
3
Pros:

Not much, It was definitely not like the photos of the rooms on this

Cons:

No flooring in the bathroom
wallpaper falling off
Bath was full of black mould on the edge
It was definitely not like the photos on this
Had a lock box with the key and if you had a disability with your hand you would find it extremely hard to open to get your key which I did
Would not stay here again

2026-03-26 • via Nuitee
I
Iain • solo_traveller • gb
10
2026-03-26 • via Nuitee
C
Collette • extended_group • gb
1
2026-03-26 • via Nuitee
S
sophie • family_with_children • gb
5
noisy but comfortable stay
Pros:

spacious room

Cons:

room was cold due to old windows
very noisy hotel - can hear people walking up and down the stairs all night long

2026-03-26 • via Nuitee
C
Cahalan • couple • gb
8
2026-03-25 • via Nuitee
K
Krombholz • extended_group • gb
6
Pros:

Good room, a little dirty but the bed was comfortable and it was an enjoyable place to stay only for one night no longer

Cons:

Check in was so confusing, they messaged saying I would get a code for the room key but we stood there for up to an hour and no message for the whole day and we kept having to message the WhatsApp number to get our code, we ended up getting our code somehow and there is no reception so no staff and nobody would pick up the phone. Needs updating or something. Also kind of confusing to find.

2026-03-24 • via Nuitee
M
Moss • solo_traveller • gb
6
2026-03-24 • via Nuitee
G
Giles • solo_traveller • gb
1
2026-03-23 • via Nuitee
N
Natasha • solo_traveller • gb
8
Good place to stay
Pros:

Extra coffee and milk

Cons:

Cold room but had extra heating so was ok in the end

2026-03-22 • via Nuitee
I
Ioana Valentina • solo_traveller • gb
1
2026-03-22 • via Nuitee
J
John • solo_traveller • gb
10
2026-03-21 • via Nuitee