The X Hotel Brunswick Square

Hotels
4.6 (1406 reviews)
11 Brunswick Square , Brighton & Hove , GB

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Heating
Family rooms
Pets allowed
Express check-in/check-out
Non-smoking throughout
Daily housekeeping
See all facilities

Review Highlights

Pros:
Close to destination
Good value for money
Cons:
Poor cleanliness
Awful service
Room quality issues
Lack of amenities

Categories

Cleanliness
2.7
Many reviews mentioned issues with cleanliness, such as old and filthy conditions.
Service
4.2
Service was highlighted negatively, especially regarding check-in procedures and unhelpful staff.
Location
7.7
Location was frequently mentioned positively, being close to destinations.
Room Quality
3.2
Rooms were described as small, damp, and poorly maintained.
Amenities
3.7
Lack of basic amenities including heating and proper furnishings.
Value for Money
4.7
The feeling of poor value due to various issues mentioned.
Food and Beverage
5.3
No specific comments were made about food and beverage options, deemed standard quality for this hotel tier.
Overall Experience
5.3
The overall experience is mixed, heavily impacted by service and room quality issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:01

Property Description

Luxurious Accommodation
The Brunswick Square Hotel & Spa provides a luxurious stay in the heart of Brighton and Hove. With en suite rooms, free Wi-Fi, and elegant decor, every guest is sure to feel pampered and comfortable during their stay.

Unique Room Selection
Choose from a variety of room options at The Brunswick, including 4 poster rooms and Master Rooms with stunning sea views. Each room is thoughtfully designed to provide a unique and memorable experience for every guest.

Convenient Location
Situated in a Grade I listed square, just a stone's throw away from the beach and surrounded by top-notch restaurants and bars, The Brunswick offers the perfect blend of serenity and convenience for travelers seeking a memorable seaside getaway.

Ready to experience luxury and convenience in Brighton and Hove? Book your stay at The Brunswick Square Hotel & Spa now!

Important information:

This property offers online self check-in only.

In order to complete the online self check-in process, each guest is required to provide Identification before arrival. If you choose not to provide your ID before arrival, you may not use the online self check-in. A check in fee of POUND 25 will apply.

To ensure the safety, security, and registration of all guests, an insurance fee is required of four pounds and ninety seven pence per guest. This nonrefundable fee is for the pre-authorization on the card provided prior to the check in, covering any incidental charges, smoking violations detected or unsettled payments at check-out.

Please note early check in or late check out are only possible at a surcharge. If you haven’t completed the online check in by 18:00PM costs POUND 25 to check in after 18:00PM.

A surcharge fee of POUND 49 applies for arrivals after check-in hours. All requests for late arrival are subject to confirmation by the property.

The property will only accommodate the number of guests specified in the booking confirmation. A surcharge of POUND 35 per person per night applies for each additional guest you wish to add to your reservation. Additional unregistered guests are not allowed at the property.

Smoking anywhere on site or out of any window, or covering the fire alarm is strictly prohibited. Violating this policy will result in an additional fee of POUND 200. Your reservation will be immediately terminated and will remain nonrefundable.

Quiet hours are between 22:00:00 and 07:00:00.

Guests are required to show a photo identification and credit card upon check-in.

Please note that all Special Requests are subject to availability and additional charges may apply.

This property will not accommodate hen, stag or similar parties.

Guests under the age of 18 can only check in with a parent or official guardian.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: LON

Location

Guest Reviews

4.6
Based on 1406 reviews
Cleanliness: 2.7
Service: 4.2
Location: 7.7
Room Quality: 3.2
Amenities: 3.7
Value for Money: 4.7
Food and Beverage: 5.3
Overall Experience: 5.3
C
Charlotte • family_with_children • gb
1
Pros:

Good location, right next to the beach

Cons:

Pretty much everything!! The worst part was trying to actually get into the hotel itself!! It was SO STRESSFUL I was ready to cry!!! We found a head to a razor on an armchair.. the kettle didn't work (the maid did replace for us, she was nice.. but didn't speak much english so a bit hard to communicate) the floor was absolutely vile!!! Apart from being all broken and lots of holes in the wood, our feet were FILTHY!!! I had to have my shoes ready in the bathroom after getting out of the shower!!! I would never go there again!!

2026-10-24 • via Nuitee
W
Wesley • couple • gb
1
Horrendous
Pros:

Nothing really

Cons:

Everything no staff on site cleanliness horrendous. Check in process shocking. Get charged £25 for after 1800!but same process. It’s a joke

2026-10-22 • via Nuitee
C
Cox • couple • gb
10
2026-10-21 • via Nuitee
B
Belkacem • family_with_children • gb
1
Not good at all
Pros:

I like only location

Cons:

Not clean at all I stuck with my kids out side in called and darkness just to get access code to enter they asking me to more extra before getting the code access to the property no parking I have to pay tv remote not Woking be because the tv remote not the same brand as the tv and is cold at nite be use you have only one heater and it’s switch off at nite for couple hours the room was not stable for family of 5 .

2026-10-19 • via Nuitee
A
Amelia • couple • gb
2
Wouldn’t stay there again
Cons:

The difficulty regarding communication was a big problem. Meant to have been able to check in at 4pm didn’t get a code till 5pm. Room looked nothing like photos and they were constantly trying to get more money out of you for checking in early or late and choosing your room which is just not ok as is not stated

2026-10-19 • via Nuitee
R
Rinees • couple • in
1
2026-10-18 • via Nuitee
E
Ella • extended_group • gb
1
Cons:

I was incredibly disappointed by this stay.
The beds upstairs hadn’t been cleaned from the last people that stayed and it had crisp packets on the floor.
No pillows or duvets on downstairs bed.
Downstairs had half painted walls.

2026-10-18 • via Nuitee
D
Djamel • solo_traveller • gb
2
Not helpful at all
Pros:

Maybe location

Cons:

Ai WhatsApp texts takes ages to get the code to let you in the hotel and if you’re not there between 4 and 6 you get charged £25

2026-10-16 • via Nuitee
A
Alexia • extended_group • be
1
2026-10-16 • via Nuitee
L
Langstaffe • solo_traveller • gb
3
2026-10-15 • via Nuitee
T
Tanaka • solo_traveller • gb
7
The bed was comfortable.
Pros:

The bed was comfortable.

Cons:

All the extra hidden costs.

2026-10-15 • via Nuitee
A
Amie • couple • gb
1
Scary and traumatic
Pros:

Pictures are false advertisement u r in a basement down a long scary corridor

Cons:

Everything

2026-10-15 • via Nuitee
F
Fadil • solo_traveller • gb
5
Pros:

Was cleaned and a good location

Cons:

The checking in was a nightmare they made me pay £25 extra and on the app before you book it was a ripoff

2026-10-15 • via Nuitee
D
Darren • solo_traveller • gb
1
Pros:

Nothing

Cons:

They dont tell you that there is not staff at the property and you have to handle everything via a chatbot on whatsapp. I had to be in Hove for the night as had an early meeting, and so booked a hotel and came down the night before. When i got to the hotel i couldnt get in and tried to use their check in service, but as it was after 12 the bot thought I wanted to check in later that day, leaving me stranded and needing another hotel which luckily i found for the same price around the corner WITH actual staff on the premises.

2026-10-14 • via Nuitee
K
Krisztián • solo_traveller • hu
10
2026-10-14 • via Nuitee
D
Dina • solo_traveller • gb
1
Pros:

De nada

Cons:

Tudo ,colchões no chão para dormir,não tem camas.

2026-10-12 • via Nuitee
L
Lola • couple • gb
8
Very pleasant stay for the price. I had everything I needed.
Pros:

The place was very clean, nice towels provided. The cleaners were excellent, very kind and helpful, they were always available to help when needed.

Cons:

The window blinds were a bit broken.

2026-10-12 • via Nuitee
F
Frida • solo_traveller • no
1
2026-10-12 • via Nuitee
S
Simon • solo_traveller • gb
2
Worst Hotel in Brighton
Pros:

We didn't stay. So nothing.

Cons:

We felt wronged. We'd booked a Junior suite room and was allocated a box family room with a 'less than a double' sized bed for me and my partner. With no staff to correct this, and poor contact from the owners. No prior contact to let us know that the Junior suites were unavailable after booking, or any reason given for allocating us in a different room to what we had booked and paid for. No offer for a refund for the unavailability.

Our contact with booking.com to amend this met a dead end due to the Hotel not willing to accept any responsibility. They just take your money and make it difficult for their guests to check-in, complain or help with any queries.

Do not stay here. Poor and incompetent business owners who just wanna make a quick buck and bank on guests to not take legal action against their shoddy practices.

2026-10-11 • via Nuitee
A
Allen • solo_traveller • gb
2
Atrocious
Pros:

Nothing

Cons:

Everything

2026-10-09 • via Nuitee