Atlantis Family Waterpark Hotel, an Ascend Collection Hotel

Hotels
•
Ascend Collection
7.3 (1319 reviews)
1570 Wisconsin Dells Parkway , Wisconsin Dells , us

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
BBQ facilities
Lift / Elevator
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Good location
Cons:
Uncomfortable beds
Poor cleanliness
Amenities not working

Categories

Cleanliness
4.94
Numerous complaints about cleanliness and air quality, with mentions of mold and unpleasant smells.
Service
7.91
Mixed reviews; some staff were friendly and helpful, while others displayed poor attention and communication issues.
Location
8.95
Positive mentions of location, being great for the overall experience.
Room Quality
8.4
Generally good quality, although there were mentions of uncomfortable beds.
Amenities
6.93
Some amenities, like the hot tub and water slides, were not functioning properly; some areas need maintenance.
Value for Money
6.89
Value perception may be low due to issues experienced and lack of breakfast service.
Food and Beverage
5.94
No breakfast available; lack of food options negatively impacted the dining experience.
Overall Experience
8.41
Overall, a fair experience but overshadowed by significant issues, particularly in cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 09:53

Property Description

Year-Round On-Site Waterparks
Our waterparks cater to kids under 11 and feature a variety of slides, pools, and water features for endless fun.

Convenient Location
Located in the heart of the Dells, our hotel offers easy access to popular attractions, dining options, and entertainment venues within walking distance.

Discounted Tickets
Enjoy special rates for nearby attractions like Timbavati Wildlife Park, Timber Falls Mini-Golf Adventure Park, and Kalahari Waterpark with exclusive discounted tickets.

Book now for an unforgettable family getaway at Atlantis Family Waterpark Hotel!

Important information:

Please be advised the waterpark is geared for children 11 years and under. Contact hotel for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

7.3
Based on 1319 reviews
Cleanliness: 4.94
Service: 7.91
Location: 8.95
Room Quality: 8.4
Amenities: 6.93
Value for Money: 6.89
Food and Beverage: 5.94
Overall Experience: 8.41
H
Harrell • couple • us
8
Good stay, staff was good, just the beds are uncomfortable
Cons:

The beds

2025-12-20 • via Nuitee
L
Laurie • family_with_children • us
7
Pros:

The size of the rooms

Cons:

The hot tub wasn't working

2025-12-16 • via Nuitee
E
Eduardo • couple • us
10
2025-12-13 • via Nuitee
M
Michelle • family_with_children • us
10
Home away from home
Pros:

Love the suite, extremely clean and comfortable. Darwin & Jimmy (Customer Service) were so gracious in helping us check in. They were so helpful and friendly!

2025-12-08 • via Nuitee
M
Michelle • family_with_children • us
10
2025-12-07 • via Nuitee
M
Mandi • family_with_children • us
10
2025-12-06 • via Nuitee
S
Swatek • solo_traveller • us
8
2025-12-05 • via Nuitee
• family_with_children • us
1
Bad
Pros:

The small water slides for a disabled child.

Cons:

Where do I start? We stayed here years ago and it was great! This time, disgusting. Everything stinks. I had to go get allergy and cold meds cause the air quality in there is horrible I thought I was sick. It’s mold. The Tv didn’t work. We went to get it replaced. I had to wait all night due to the front desk being the only employee supposedly. I had to go back to the front desk the next morning, they don’t answer the phone. They had no clue I needed a new tv. All they saw was 20 dollars off my stay. Then the maintenance man didn’t speak English. Lucky for me I speak some Spanish and we communicated. The ice machines on all floors don’t work. They have build up and nasty green stuff dripping out of the sides. The staff stuck garbage cans in front of it trying to hide the nasty grime and mold. All of the elevators had nasty grease prints all over. Then after paying for a late check out, they show up at my door at ten AM telling me I had to leave. …. I told them late check out at 1pm paid for. And of course the two maids don’t speak a word of English. ( no biggie) but they call front desk. And all of a sudden I get a phone call. (So now they can use the phone) and I’m told there is no record of my late check out request. ( I spoke to someone before we arrived, and then like I said when we checked in) so they tell me they have to take the 30 dollars from my 50 dollar deposit…… Here is the kicker. They deactivated my room keys shortly after. So my wife and daughter get stuck outside with coffee and lunch while I’m in the shower. It’s freezing out. Like 30 degrees. … Ultimately, I want people to know, my uncle and daughter are both Mexican. So this is where I may sound prejudice to some, but this is not a direct attack at anyone. This place is run by Mexicans that don’t speak English. We are also positive the staff lives in the hotel. Hopping from room to room. They all have different WiFi accounts.

2025-12-05 • via Nuitee
R
Ritchart • family_with_children • us
8
Pros:

We really liked the fact that the hotel was quiet and comfortable, it was in a great location and the staff was great, very helpful and accommodating. The pool was warm and the kids loved it. We didnt get to check out the game room, but it looked fun. We also had to option to swim after check out till 1 which was nice.

Cons:

Not having breakfast was a bummer for sure, they seem to have an area in the game room where they used to do breakfast but its not offered. The Waterpark area needs some TLC for sure, and one slide was not available for use do to also needing much TLC. Was also really cold in some areas of the pool room and the walk to the pool even being inside was pretty cold, but we also had an 11 month old with us.

2025-12-04 • via Nuitee
L
Laya • extended_group • us
7
Agradable
Pros:

La habitaciones son cómodas tiene buena ubicación y buen precio

Cons:

El recepcionista su atención no fue agradable todas mis inquietudes fueron negativas no busca soluciones solo un rotundo NO en cambio en la mañana el trato fue al 100%

2025-12-04 • via Nuitee
• extended_group • us
5
Atlantis, was sub par, being we only had a 2 day experience with the resort!
Pros:

No breakfast was offered. the space of the rooms were amazing! The staff were pleasant and informative! The balcony was great, the location was prime and easy to navigate around! Loved the fireplace on a snowy day!!

Cons:

The beds in the small room were hard like a rock. The tub stoppers( we had the two tubs) were molding and black, our toilet was clogged upon arrival, One light above the microwave was out. Our wet bathing suit string was totally busted. The pool was NOT OPEN LATE.. 9 is WAY TO early for our famiky when the website stated 11, and the whole pool area needed some new paint( esp in hot tub) kids were using it which gave the hot tub folks diapers to look at floating around.
The pool area was dirty. Wasn't a lot of parking, I know the resort was full.

2025-12-03 • via Nuitee
M
Melissa • family_with_children • us
1
2025-12-03 • via Nuitee
• family_with_children • us
10
Visitaría este lugar nuevamente
Pros:

El personal amable

2025-12-03 • via Nuitee
A
Ariana • family_with_children • us
4
Mal
Pros:

Nada

Cons:

Que dice que te dan el desayuno y es mentira no te dan ni agua

2025-11-28 • via Nuitee
M
Melissa • couple • us
8
Great price, location and clean comfortable room
Pros:

Great location, clean enough for the money.

Cons:

She is in need of an update, the room had some patch work paint and is just older. The shower head plate was falling off.

2025-11-24 • via Nuitee
F
Fernando • couple • us
5
2025-11-24 • via Nuitee
A
Ahmad • couple • us
6
Tolerable
Pros:

Affordable

Cons:

I still haven’t gotten my money that’s was put on hold. That I was supposed to get back at check out. And it’s been over 36 hrs

2025-11-24 • via Nuitee
-
- • family_with_children • us
9
Pros:

Beds were comfy
Pool

Cons:

No breakfast

2025-11-23 • via Nuitee
J
Julia • solo_traveller • us
6
2025-11-23 • via Nuitee
N
nicholas • family_with_children • us
9
2025-11-22 • via Nuitee