Birch Hill Suites Rochester - Med City

Hotels
4.6 (239 reviews)
3595 Commercial Drive Southwest , Rochester , us

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Business center
Heating
Pets allowed
Lift / Elevator
Laundry
Fax/photocopying
See all facilities

Review Highlights

Pros:
Location (mentioned as a pro)
Some guests found beds very comfortable
Hardwood floor / electric stove noted positively
Cons:
Very poor cleanliness: mold/smoke smell, roaches, hairs, stains
Lack of amenities: no cookware, dishes, coffee maker, soaps, pool despite advertising
Staff issues: dishonest front desk/booking differences and unfriendly housekeeping
Safety/area concerns outside property
No breakfast and noisy/heating system disturbances

Categories

Cleanliness
1.8
Multiple reviews cite moldy/smoky smells, visible dirt, hairs on sheets, stains, dead and live roaches, and generally unclean rooms—clear strong negative sentiment on cleanliness.
Service
6.8
Mixed reports: some receptionists were described as nice while front desk/booking interactions were called dishonest and maid staff unfriendly. Score modestly above average to reflect isolated positive contact but inconsistent and at times untrustworthy service.
Location
7.5
Location explicitly cited as a pro by a reviewer; although some guests felt unsafe in the immediate surroundings, the property location itself was identified positively—rated above average to reflect that contrast.
Room Quality
5.5
Mixed room comments: some guests praised the beds as great for sleeping, while others noted flat pillows, outdated furnishings, very soft/unsupportive beds, and general wear—an overall mixed-to-slightly-below-average room quality.
Amenities
2.5
Guests repeatedly noted missing or inadequate amenities: no cookware/dishes, no coffee maker, no soaps or supplies, no advertised pool, no lamps—strong negative sentiment for amenities.
Value for Money
4
Perceived poor value: false advertising of amenities, unexpected/opaque charges at front desk, and a low-budget, run-down feel lead to below-average value for money.
Food and Beverage
2
No breakfast offered or available as advertised, no coffee maker or basic F&B supplies reported—clear negative sentiment for food and beverage.
Overall Experience
6.7
Overall impression is mixed-to-negative: significant cleanliness and amenity failures and safety concerns weighed down stays, but isolated positives (comfortable beds for some guests, a favorable location mention, occasional friendly staff) lead to a moderate overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 05:26

Property Description

Convenient Location
Located just 6 miles from the Mayo Clinic, Days Inn and Suites Rochester offers free local shuttle services, making it easy for guests to get around. The proximity to Rochester International Airport and Apache Mall, both just a 7-minute drive away, adds to the convenience of this hotel.

Comfortable Accommodations
Each room at Days Inn and Suites Rochester features a kitchenette equipped with essential appliances, ensuring guests have the option to prepare their meals. The inclusion of a coffee maker adds to the comfort and convenience of the stay.

Amenities for Guests
Guests can take advantage of the fitness center and laundry facilities during their stay. The 24-hour front desk and complimentary parking further enhance the experience, providing guests with everything they need for a stress-free visit.

Book your stay at Days Inn and Suites Rochester for a convenient and comfortable experience.

Important information:

Please note breakfast is offered as a prepackaged option at this time.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RST

Location

Guest Reviews

4.6
Based on 239 reviews
Cleanliness: 1.8
Service: 6.8
Location: 7.5
Room Quality: 5.5
Amenities: 2.5
Value for Money: 4
Food and Beverage: 2
Overall Experience: 6.7
M
Michelle • extended_group • us
7
The staff is great but the property still needs some work
Pros:

I loved the kitchen and the fact that they are the only hotel that offers queen beds which are very comfortable. But bring pillows! We also brought our fire stick. The laundry room had newer machines that are $2.25 to wash and $2.25 to dry. Also no bad smells in the halls

Cons:

The pot smoking by the front door and that you have to re sign into free internet every 24 hours. Also there is not daily housekeeping. You have to ask for clean towels. And no free breakfast or even coffee! The keys didn’t always work on any of the secure doors on the outside so would have to walk all the way to the front door by all the smokers.

2026-08-27 • via Nuitee
D
Dawson • solo_traveller • us
9
Overall very great and kind employees
Pros:

Full size fridge in hotel room, good parking, location

Cons:

Just seemed a little sketch at times with homeless looking people outside smoking and poor paint job throughout the hotel.

2026-08-24 • via Nuitee
C
Catherine • couple • us
3
ok but not what it could had been, had to go buy cookware and dishes along with towels for the room
Pros:

location

Cons:

that it did not have pots, pans and dishes , do offer breakfast no pool and all the things that it show on booking site

2026-07-20 • via Nuitee
J
Jennifer • solo_traveller • us
1
Not recommended unless you that desperately.
Pros:

Hardwood floor and electric stove.

Cons:

There are no coffee maker, very dirty floor like it never clean. Maid staffs not so friendly. Front desk staff isn't honest about total cost of stays, best you do is booking on apps and keep the confirmation number than do in person because you won't get discount. Dishonest. A lot of dead roaches and live roaches trapped in all lights on the ceiling. A lot of stains on refrigerator, walls etc. There are no lamps. I cant relax on bed while too bright lights on ceiling or room will too dark because of no lamps. I would say this hotel is outdated w old stuffs.

2026-06-16 • via Nuitee
B
Beck • solo_traveller • us
1
Find somewhere else
Pros:

I didnt like anything about this hotel, I had thought the area was nice from afar but when we drove up to park it was a completely different vibe. There were people out front and around the building smoking ( not cigarettes ). When we walked up to the building the looks we were getting were making us feel unsafe.

Cons:

When entering the hotel we immediately noticed the smell of moldy/smoke. The receptionist was nice so we checked in and went up to the room. When entering the room we were not happy, immediately we noticed the heater was covered in ( something ) it looked disgusting, the floors under the bed had not been swept, the walls had spots of God knows what on them. Working at a hotel before I checked the bed, first thing I noticed was the lack of comfort they offer, the pillows they had looked like they hadn't been changed out in years, super flat and no fluff at all. There was small black hairs on the bed sheets, on the mattress protectors there were stains as well. The bathroom tub had hairs in it as well. The whole room looked like it hadn't been cleaned properly for awhile. The photos advertised are completely false advertisement. We unfortunately did NOT stay here, having a child with us we chose not to stay due to the cleanliness of the hotel and the fact we did not feel safe as well.

2026-05-03 • via Nuitee
P
Ponsford • solo_traveller • us
1
Run down dump with poor staff
Pros:

I didn't even check in customer service was really bad so I canceled and went home. It's a low budget facility that's for sure definitely needs some upgrading some new staff clean up outside just a dirty place

Cons:

Nothing

2026-05-03 • via Nuitee
C
Crystal • family_with_children • us
1
2026-05-03 • via Nuitee
B
Bradley • family_with_children • us
8
Cons:

Bed very soft

2026-03-25 • via Nuitee
K
Kevin • couple • us
10
2026-03-03 • via Nuitee
P
Phaedra • couple • us
1
2026-03-02 • via Nuitee
C
Crystal • family_with_children • us
4
Unbelievable
Pros:

Beds were amazing. Hard to sit on but sleeping was great.

Cons:

It was like staying at a low-income house. Everything smelt like dog elevator and hallways. They had small kitchenette but no supplies no soaps silverware nothing no amenities at all
Including no coffee pot ice buckets nothing.
Air/heating system very noisy. Wakes you up every time the fan starts.

2026-02-27 • via Nuitee
L
Lydia • solo_traveller • us
1
2026-01-26 • via Nuitee
K
Klista • couple • us
6
2026-01-19 • via Nuitee
S
Soua • couple • us
5
Fair
Pros:

Room /areas clean, like hair dryer big refrigerator and microwave available

Cons:

Tub / shower was plugged, no pillow case

2026-01-19 • via Nuitee
M
Margarita • family_with_children • us
4
2026-01-14 • via Nuitee
A
Adrian • family_with_children • us
8
2026-01-14 • via Nuitee
R
Rachel • couple • us
1
The manager tried to sleep with me (even though I am married) there were dead rats in the lobby.
Pros:

Nothing!

Cons:

There’s no breakfast. The manager (Cody) tried sleeping with me a few times. Had to call the police. They allow animal abuse. Dog poop everywhere. And drugs are in and out of that place! Do not stay here!!

2026-01-07 • via Nuitee
M
Margarita • family_with_children • us
7
2025-12-28 • via Nuitee
M
Margaret • couple • us
5
2025-12-22 • via Nuitee
M
Margarita • family_with_children • us
7
2025-12-19 • via Nuitee