New World Suites

Hotels
8.6 (182 reviews)
Lot 3971, Parkcity Commerce Square, Jalan Tun Ahmad Zaidi, Sarawak , Bintulu , my

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Comfortable rooms
Great food
Cons:
Unfriendly reception staff
Noise disturbance from staff at night

Categories

Cleanliness
8.43
Room was big and clean.
Service
7.9
Reception staff was not friendly.
Location
8.94
Location is very good.
Room Quality
8.89
Room is very comfortable and spacious.
Amenities
8.92
Shower was great; good water pressure.
Value for Money
8.38
Standard quality for this hotel tier.
Food and Beverage
8.93
Food is great.
Overall Experience
8.4
Overall good experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:32

Property Description

Prime Location at Parkcity Mall: Enjoy the convenience of staying within the bustling Parkcity Mall in Bintulu.

Modern Amenities and Facilities: Stay connected with free Wi-Fi, work out at the modern fitness centre, and indulge in delicious Halal meals at Paddy's Coffee House.

Stunning Views and Spacious Suites: Relax in well-designed guestrooms with panoramic views, flat-screen TVs, and separate living areas. Ideal for leisure and business travelers alike.

Book now to experience luxury and comfort at New World Suites in Bintulu!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BTU

Location

Guest Reviews

8.6
Based on 182 reviews
Cleanliness: 8.43
Service: 7.9
Location: 8.94
Room Quality: 8.89
Amenities: 8.92
Value for Money: 8.38
Food and Beverage: 8.93
Overall Experience: 8.4
N
Nicholas solo_traveller my
10
2026-07-24 via Nuitee
N
Nursyuhada solo_traveller my
10
2026-07-21 via Nuitee
W
Wong solo_traveller my
10
Pros:

the room

Cons:

anyway . I like the room space and the facilities

2026-07-19 via Nuitee
N
NURUL HIDAYAHTUL HAZIRAH solo_traveller my
10
2026-07-19 via Nuitee
G
GLORYANA solo_traveller my
10
2026-07-18 via Nuitee
M
Mohd firdaus couple my
8
World 🌍 Class 🫡
Pros:

The location and the beautiful view of newly built bintulu bridge .

Cons:

N/A

2026-07-12 via Nuitee
J
Jemmy couple my
10
Great, Excellent but only the RED light from the Aircond supply vent a bit spooky.
Pros:

The aircond, minibar, mineral water was perfect because 4 bottle as I mostly get 2 bottle. Room light was relax. I never had a loofah in a hotel before and this is the FIRST Excellent job. And my wife ask if only they give a 1 free face mask as well. Haha.

Cons:

Room 505 Toilet smell. Maybe because of the toilet bow hole not well covered and smell come out from the small gape. Another is the aircond supply vent have a RED light once the room is in total dark. Why is there a red light there?

2026-06-28 via Nuitee
M
Mohd firdaus couple my
8
World 🌍 class
Pros:

The location

Cons:

N/A

2026-06-22 via Nuitee
N
Noraiman family_with_children bn
9
Pros:

The hotel's facilities and eminities are still the same when we last visited in around 2007/8 when it just opened! And upgraded...so beautiful and luxurious... Congrats! And keep up

Cons:

Soundproofing can be upgraded in the future

2026-06-21 via Nuitee
A
Amnsya solo_traveller my
6
2026-06-16 via Nuitee
E
ENG family_with_children sg
8
Great stays with excellent hospitality.
Pros:

Staff are friendly, housekeeping good job. Good location, near to shopping malls. Excellent breakfast.

Cons:

Facilities a bit “old”.

2026-06-08 via Nuitee
H
Haji Ismail solo_traveller bn
10
2026-05-30 via Nuitee
J
Johan solo_traveller za
9
Pros:

Staff is very friendly and very helpful. I needed a taxi to pick me up at the airport and they arrange everything on short notice and after hours. Great service.

2026-05-11 via Nuitee
M
Mohamad Khairul Nazri couple my
10
The most comfortable stay & satisfying staying.
Pros:

The friendliness & helpful staffs, the location wise, the parking space is easy access, the cleanliness and room spacious, modern and well maintain of room. I’m regular customer whenever come to Bintulu. New World Suites always my 1st choice.

Cons:

Nothing.

2026-05-10 via Nuitee
A
Alyssa Leona family_with_children my
9
2026-05-07 via Nuitee
Y
Yulong couple cn
8
2026-05-01 via Nuitee
O
OSLI couple bn
8
2026-04-27 via Nuitee
S
Steffi solo_traveller my
9
Lovely stay at New World Suite
Pros:

The room is spacious.

Cons:

The room is not really soundproof.

2026-04-25 via Nuitee
M
m hafiz solo_traveller my
9
2026-04-22 via Nuitee
N
Narasaiah solo_traveller my
8
2026-04-20 via Nuitee