Cambridge House Hotel

Hotels
6.9 (1908 reviews)
144 - 146 Tenison Road , Cambridge , gb

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Heating
Garden
Laundry
Luggage storage
Non-smoking throughout
Private parking
See all facilities

Review Highlights

Pros:
Good location
Convenient access
Cons:
Poor cleanliness
Inadequate service
Misleading hotel description

Categories

Cleanliness
5.79
Guests reported issues such as bad smells and old towels.
Service
6.76
Issues were raised regarding late responses and lack of staff.
Location
8.8
Multiple reviews highlighted the convenient location near the station.
Room Quality
6.25
Guests mentioned issues like hot rooms and inadequate amenities.
Amenities
5.78
Guests expressed dissatisfaction with the lack of basic amenities.
Value for Money
7.24
Comments indicate a perception of overpricing for the quality received.
Food and Beverage
7.79
Not specifically mentioned, thus rated as standard quality for this hotel tier.
Overall Experience
6.76
General sentiment was mixed, with several negative experiences but some positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:47

Property Description

Convenient Location
Located just 300 metres from Cambridge Rail Station and a short walk to the historic city centre, our hotel offers easy access to key attractions like the university buildings and Botanic Gardens.

Modern Amenities
Enjoy a comfortable stay in our refurbished bedrooms, each featuring a TV and en-suite bathroom. Our keyless self-check-in system ensures a seamless arrival experience for every guest.

Onsite Café
Indulge in delicious grab-and-go options at Brew + Bites café, serving a variety of breakfast items, sandwiches, hot and cold beverages, and snacks.

Experience convenience and comfort at our hotel in Cambridge. Book now for a memorable stay!

Important information:

Please note that this property does not have a elevator and some rooms are located on the 2nd floor. If guests require a ground floor room (subject to availability) please inform the hotel as soon as possible.

Please note that hotel rooms are not soundproof.

This property does not offer breakfast.

Contact-free self check in is available at this property. The hotel operates a keyless self check in system and has a 24-hour pin code entry system. Prior to arrival, guests will receive a message with check-in instructions and a unique pin code to access the room at any time during the stay.

The hotel is staffed at all times and should guests need assistance, an intercom and telephone are provided in the rooms.

The Hotel does not accept large group bookings or parties (no more than 2 rooms).This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

6.9
Based on 1908 reviews
Cleanliness: 5.79
Service: 6.76
Location: 8.8
Room Quality: 6.25
Amenities: 5.78
Value for Money: 7.24
Food and Beverage: 7.79
Overall Experience: 6.76
P
Peter solo_traveller gb
1
Awful
Cons:

There was loads of bed bugs

2026-08-28 via Nuitee
W
William couple nl
7
Prima
2026-08-28 via Nuitee
N
NARESHACHARI couple in
7
2026-08-27 via Nuitee
C
Cody family_with_children au
1
No houskeeping, clogged shower, bathroom ceiling leaked, no staff assistance
Pros:

On first arriving, the property appeared to be generally clean and well-kept. There was also filtered water made available in the shared kitchen. The location was a reasonable walk from the centre of Cambridge (although it was quite a noisy part of town).

Cons:

Although the venue advertised daily housekeeping, there was never once an indication that our room was cleaned across several days. Despite the bin overflowing (and containing off-food), it was not replaced. Similarly, no towels were changed, and the beds were not made or changed. Additionally, when we first arrived, we were unable to use the shower as the drain was completely blocked with hair, causing the shower base to overflow. We had to unblock this ourselves. And as if that was not enough, while one of us was on the toilet, the bathroom roof began to leak, slowly at first, and then quite notably. As you can imagine, this caused some concern, and we contacted the staff immediately, who told us that housekeeping would look at it the next day. Nevertheless, no one came to look at it. Although the dripping slowed, it continued overnight and through the remainder of our stay. Finally, half way through our stay, the television stopped working. We were unable to control anything and could only turn the TV off via the wall switch.

We contacted the hosts with this feedback immediately following our stay and requested a refund, but while they eventually informed us that they were "sorry for the inconveniences" and told us that they had "escalated this with senior management", we never heard anything. One month later, I followed up to ask if they could update us on the situation. That was now a month ago, and we still have not heard from them.

2026-08-25 via Nuitee
1
15081992 solo_traveller es
8
2026-08-24 via Nuitee
D
Daiga solo_traveller lv
8
2026-08-24 via Nuitee
T
tim couple nz
5
frustrating because of access problem
Cons:

we were given the wrong lockbox code

2026-08-23 via Nuitee
D
Daniel solo_traveller es
5
Pros:

El tamaño de la. Habitacion

Cons:

El baño era absurdo. Una persona con una talla grande no podría sentarse en el váter.

2026-08-23 via Nuitee
A
Andrea solo_traveller gb
10
2026-08-23 via Nuitee
V
vincent solo_traveller gb
10
Pros:

The room had AC..this is important during this heatwave.
It was close to the train station

Cons:

Some of the USB ports on the wall were loose. This isnt the end of the world.
The balcony was locked, but I didn't expect there would be one to begin with
I struggled to get the TV to work, but this was probably me.

2026-08-19 via Nuitee
S
Stuart solo_traveller fr
9
2026-08-18 via Nuitee
M
Marlies extended_group be
7
2026-08-18 via Nuitee
M
Mohamed solo_traveller gb
7
2026-08-18 via Nuitee
J
Jan-Hendrik couple at
8
2026-08-16 via Nuitee
K
Katari solo_traveller pe
8
Pros:

Económico para la zona.

Cons:

La ducha no estaba operativa al 100% pero estaba ok.

2026-08-16 via Nuitee
M
Michael couple us
6
Pros:

Affordable, good location

Cons:

Felt like a dormitory. Bathroom not in the best shape

2026-08-15 via Nuitee
S
Salvatore solo_traveller ie
1
Pros:

close to train station

Cons:

No cleaning between days, they didn't fill soap in the room until I asked (and they didn't even bother to fill the hand soap, only the shower one lol!), left half a toilet roll for 4 days. The room didn't have anything that you'd expect to find (a glass? some tissues? more than 2 towels?).
The shower barely worked, the shower had was all brown and full of limestone.
The curtain for the window was broken, told the staff and she said "it is what it is" so I couldn't get natural light in the room.
The wifi password on the wall is wrong and they don't tell you the new one for a while until you ask...

2026-08-13 via Nuitee
J
Josh solo_traveller gb
10
Great price, location and comfort.
Pros:

It was such a great location for such a low price compared to other places in the area. A short walk from the train station, bars, coffee shops, supermarkets and the beautiful centre. The staff were always on hand if needed and the bed was very comfortable. Highly recommend.

Cons:

N/A

2026-08-13 via Nuitee
M
Matthew couple gb
6
No frills stay, great location near to station
Pros:

Location good , check in check out fully self service , AC provided shame it didn’t work.

Cons:

En-suite was unusually compact , if you were on the large size you would have trouble using the toilet!!
Portable AC provided as room was very hot but was full of dust never been cleaned and didn’t work in cooling mode which is it’s whole purpose.

2026-08-11 via Nuitee
M
Monika solo_traveller de
4
Pros:

Schönes großes Zimmer, modernisiert, aber leider ungepflegt. Flur schmutzig, Fussboden im Zimmer auch, Toilette mit urinresten und kalkablagerungen verkrustet. Waschbecken schmutzig. Bett musste ich umschieben, um das Fenster öffnen zu können. Übergardinen hingen von der Leiste herab. Leider kein Wasserkocher und kein Ventilator. Wenn das so weitergeführt wird, werden wohl irgendwann die Gäste ausbleiben.

2026-08-11 via Nuitee