Cambridge House Hotel

Hotels
6.9 (1908 reviews)
144 - 146 Tenison Road , Cambridge , GB

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Heating
Garden
Laundry
Luggage storage
Non-smoking throughout
Private parking
See all facilities

Review Highlights

Pros:
Good location
Convenient access
Cons:
Poor cleanliness
Inadequate service
Misleading hotel description

Categories

Cleanliness
5.79
Guests reported issues such as bad smells and old towels.
Service
6.76
Issues were raised regarding late responses and lack of staff.
Location
8.8
Multiple reviews highlighted the convenient location near the station.
Room Quality
6.25
Guests mentioned issues like hot rooms and inadequate amenities.
Amenities
5.78
Guests expressed dissatisfaction with the lack of basic amenities.
Value for Money
7.24
Comments indicate a perception of overpricing for the quality received.
Food and Beverage
7.79
Not specifically mentioned, thus rated as standard quality for this hotel tier.
Overall Experience
6.76
General sentiment was mixed, with several negative experiences but some positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:47

Property Description

Convenient Location
Located just 300 metres from Cambridge Rail Station and a short walk to the historic city centre, our hotel offers easy access to key attractions like the university buildings and Botanic Gardens.

Modern Amenities
Enjoy a comfortable stay in our refurbished bedrooms, each featuring a TV and en-suite bathroom. Our keyless self-check-in system ensures a seamless arrival experience for every guest.

Onsite Café
Indulge in delicious grab-and-go options at Brew + Bites café, serving a variety of breakfast items, sandwiches, hot and cold beverages, and snacks.

Experience convenience and comfort at our hotel in Cambridge. Book now for a memorable stay!

Important information:

Please note that this property does not have a elevator and some rooms are located on the 2nd floor. If guests require a ground floor room (subject to availability) please inform the hotel as soon as possible.

Please note that hotel rooms are not soundproof.

This property does not offer breakfast.

Contact-free self check in is available at this property. The hotel operates a keyless self check in system and has a 24-hour pin code entry system. Prior to arrival, guests will receive a message with check-in instructions and a unique pin code to access the room at any time during the stay.

The hotel is staffed at all times and should guests need assistance, an intercom and telephone are provided in the rooms.

The Hotel does not accept large group bookings or parties (no more than 2 rooms).This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

6.9
Based on 1908 reviews
Cleanliness: 5.79
Service: 6.76
Location: 8.8
Room Quality: 6.25
Amenities: 5.78
Value for Money: 7.24
Food and Beverage: 7.79
Overall Experience: 6.76
C
Christina • solo_traveller • ch
9
Pros:

Very efficient.Habib was very helpful. Thank you.

Cons:

All good

2026-09-19 • via Nuitee
D
Delaram • extended_group • gb
10
Very cosy!
Cons:

Great location from station and cosy room! Habib was also very welcoming and accommodating with any help necessary!

2026-09-18 • via Nuitee
C
CHUTER • solo_traveller • gb
1
Absolutely diabolically disgusting hostel NOT A HOTEL.
Pros:

The room is a good size although seating was minimal. The bed looked comfortable if it wasn't stained with urine, blood and other body fluids.

The bathroom was bright and looked fairly new. But with issues.

The only good thing about the whole experience was the location 5 minutes walk from the station.

Cons:

Things advertised (slippers, garden, designated smoking area, clean, 'hotel', ) none of which exists.

The hotel is breaking fire safety regulations by fire extinguishes left in the floor not walk mounted, breaking liability insurance regulations by not having a valid insurance certificate on display.
No hand rail on the stairs. The whole hotel is in a state of disrepair. My shower had hairs in it (long female hair). The sink in bathroom took an ages to drain and smelt of sewage.
The fan in the bathroom clogged with debris.
No tea or coffee facilities in the room. The bed had blood and urine stains. The smoking area is a bin in-between 2 other guest bedrooms in the ground floor. The hedges need a trim. The hotel needs Paint and decorating asap. The management skills were absolutely diabolical. The only sensible person I spoke to was the owner who was flying so couldn't speak easily. The word HOTEL means a higher expectation than a hostel but this place is more a hostel with private room. All round a completely disgusting visit from the hotel to the communication to the sarcastic digs from the hotel manager. I personally wouldn't entertain the fact again in this state.

Another guest and myself checked in the same day and both ended up at the Travelodge Newmarket road for around the same price and a way more superior room, level of serve, expectation and value for money.

I got a full refund but that didn't take into account my time in contacting all the managers by phone, or what's app. By having to call booking.com to confirm refund. And the time effort and cost to myself in getting another hotel. A complete and utter disgrace.

This is a foreign owned and run business in the heart of an historic English city, with a management set that doesn't understand English expectations, desires, needs or Communication.

I can not stress enough this is not a suitable place to stay in it's current state.

2026-09-18 • via Nuitee
K
Kristine • solo_traveller • cz
9
Pros:

The room was impeccably clean and the staff Habib was incredibly helpful.

2026-09-17 • via Nuitee
A
Adam • couple • gb
10
2026-09-17 • via Nuitee
E
Eva • solo_traveller • gb
7
Pros:

The room was clean, the bed was comfortable and there was air conditioning in the room. It has been recently taken over by new management and Habib was very friendly, encouraged me to let him know what updates the place needed and was very helpful on check in and check out.

Cons:

The shower head sprayed water out at odd angles, the paint needs some updating.

2026-09-17 • via Nuitee
E
Elizabeth • couple • gb
8
A comfortable stay in a good location.
Pros:

The room was quiet as we had requested, at the back of the property, and the bed was comfortable so we had a good night's sleep. The room was clean and toiletries were provided. Habib was very helpful and friendly.
The location is great: a quiet street but near the station and not far from the city centre.

Cons:

The kitchen was pretty basic - no crockery or cutlery apart from one spoon. It would be nice to have a few more glasses/bowls/spoons for those who want to have breakfast.

2026-09-16 • via Nuitee
D
Daniel • solo_traveller • gb
9
Pros:

Habib was very welcoming and helped with luggage storage

Cons:

The room was quite warm

2026-09-15 • via Nuitee
T
Tianze • solo_traveller • gb
7
Pros:

Self checkin is easy and straightforward.

Cons:

Quilt cover should be changed more often and there were some dust falling down quite quickly if my laptop/phone is left on bed.

2026-09-15 • via Nuitee
T
Tomás • solo_traveller • gb
6
Pros:

La ubicación es excelente, cerca de la estación de trenes y el centro.

Cons:

La señal de wifi era bastante débil; se desconectaba constantemente. Y la habitación que me tocó no fue del todo cómoda. Quizás por el precio pagado podría haber sido una habitación más grande y cómoda.

2026-09-15 • via Nuitee
J
Jari • solo_traveller • fi
9
Pros:

Nice place, thanks to Habib.

2026-09-14 • via Nuitee
M
Michelle • couple • gb
10
Excellent stay. Staff member made us feel welcome. Would definitely recommend staying here. We know we will.
Pros:

Perfect location and price for where it was situated.

Cons:

Nothing.

2026-09-14 • via Nuitee
M
Martin • couple • gb
4
Not impressed
Cons:

Room not ready at check-in time dirty bed covers & unclean bathroom

2026-09-14 • via Nuitee
V
Valentina • couple • it
9
2026-09-14 • via Nuitee
C
Craig • couple • gb
10
Comfy close easy going people
Pros:

It was close to train station good parking comfy bed

Cons:

The shower was small

2026-09-14 • via Nuitee
M
Malik • couple • iq
8
2026-09-13 • via Nuitee
S
Saontat • solo_traveller • gr
7
2026-09-13 • via Nuitee
M
Michela • couple • it
10
very cozy
Pros:

Habib was so nice and helped us for everything , the room was nice and nothings was missing I really enjoyed it

2026-09-13 • via Nuitee
A
andrej • family_with_children • gb
10
Pros:

very good location near station shops center town

2026-09-12 • via Nuitee
Z
Zizheng • couple • au
10
Good stay, nice for prices
Pros:

The property has secured keyword pass which is convenient and safe. The host Mr. Habib has been a great manager for our stay. We asked for an extra-cover and he managed to deliver very soon. Also provided luggage storage areas for us to temporarily store our suitcases safely. Many thanks to Habib!

Cons:

It can be a bit difficult to navigate in the property

2026-09-12 • via Nuitee