Cambridge House Hotel

Hotels
6.9 (1717 reviews)
144 - 146 Tenison Road , Cambridge , gb

Children allowed

Facilities

Non-smoking rooms
Luggage storage
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
See all facilities

Review Highlights

Pros:
Good location
Convenient access
Cons:
Poor cleanliness
Inadequate service
Misleading hotel description

Categories

Cleanliness
5.79
Guests reported issues such as bad smells and old towels.
Service
6.76
Issues were raised regarding late responses and lack of staff.
Location
8.8
Multiple reviews highlighted the convenient location near the station.
Room Quality
6.25
Guests mentioned issues like hot rooms and inadequate amenities.
Amenities
5.78
Guests expressed dissatisfaction with the lack of basic amenities.
Value for Money
7.24
Comments indicate a perception of overpricing for the quality received.
Food and Beverage
7.79
Not specifically mentioned, thus rated as standard quality for this hotel tier.
Overall Experience
6.76
General sentiment was mixed, with several negative experiences but some positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:47

Property Description

Convenient Location
Located just 300 metres from Cambridge Rail Station and a short walk to the historic city centre, our hotel offers easy access to key attractions like the university buildings and Botanic Gardens.

Modern Amenities
Enjoy a comfortable stay in our refurbished bedrooms, each featuring a TV and en-suite bathroom. Our keyless self-check-in system ensures a seamless arrival experience for every guest.

Onsite Café
Indulge in delicious grab-and-go options at Brew + Bites café, serving a variety of breakfast items, sandwiches, hot and cold beverages, and snacks.

Experience convenience and comfort at our hotel in Cambridge. Book now for a memorable stay!

Important information:

Please note that this property does not have a elevator and some rooms are located on the 2nd floor. If guests require a ground floor room (subject to availability) please inform the hotel as soon as possible.

Please note that hotel rooms are not soundproof.

This property does not offer breakfast.

Contact-free self check in is available at this property. The hotel operates a keyless self check in system and has a 24-hour pin code entry system. Prior to arrival, guests will receive a message with check-in instructions and a unique pin code to access the room at any time during the stay.

The hotel is staffed at all times and should guests need assistance, an intercom and telephone are provided in the rooms.

The Hotel does not accept large group bookings or parties (no more than 2 rooms).This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 5 and older are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 20 per day.

Location

Guest Reviews

6.9
Based on 1717 reviews
Cleanliness: 5.79
Service: 6.76
Location: 8.8
Room Quality: 6.25
Amenities: 5.78
Value for Money: 7.24
Food and Beverage: 7.79
Overall Experience: 6.76
G
Gabriel solo_traveller ar
5
Pros:

No destacó nada

Cons:

Incómoda. No tenía una gran ubicación.

2026-03-28 via Nuitee
F
Fatima solo_traveller us
1
Horrible
Pros:

It’s proximity to the station

Cons:

Everything else. Particularly the fact that nothing was clean. The carpet, the bedding, the towels, the floor. Simply grotesque. The towels were basically discolored, ripped and smelled of mold. The shower was not clean. Barely anyone knew how to use the provided code to enter, I constantly woke up to people just banging on the front door.

2026-03-27 via Nuitee
E
Elies solo_traveller gb
1
Terrible service from absent staff, shabby room
Pros:

The bed was comfortable enough, the shared pantry was ok. The location was good. It was quiet.

Cons:

They changed the door code and didn’t respond to any of my calls for support. leaving me stuck outside in the cold and dark at 23:20. I was lucky some other guests let me in the building and told me the new code. They sent the new door code the next evening but did not apologise at all…. There were a lot of broken or dirty things about the room: the door handle to the room came off every use; the bed side lamp flashed; brown water damage around the wall and ceiling; heavy dust in several places; the curtain was stuck permanently closed; the shower didn’t work if someone else in the building was using water (not enough pressure); the hand tap was loose in its fitting.

2026-03-27 via Nuitee
J
JASON extended_group gb
9
It’s a must if you arrive via the train it’s only a 4 minute walk to the property
Pros:

Fantastic location near the town centre and train station with a great cafe just over the road

Cons:

The only problem would be if you drive
Car parking is very limited around the area

2026-03-27 via Nuitee
C
Crew solo_traveller gb
7
Pros:

Convenient location and keyless entry was handy. I didn't see any staff, which wasn't an issue but affected my score.

Cons:

Nothing.

2026-03-26 via Nuitee
C
Cozmin solo_traveller gb
8
2026-03-26 via Nuitee
D
Diane couple fr
8
Comfortable and economic room in walking distance of Gatwock.
Pros:

The room was very pleasant and stocked with various amenities. Gatwick Airport is about a 20 minutes walk away through a very pleasant park. The neighborhood is very quiet.
There are no restaurants in the vicinity, but the room had a microwave, so it's possible to heat up a prepared dish one can buy at the Gatwick M&S.

Cons:

The shower in Room 12 needs plumbing attention.

2026-03-24 via Nuitee
M
Moussouni solo_traveller gb
3
Not impressed !
Pros:

The place was generally peaceful
But one night there was a loud party with one of the guests and it disturbed my sleep.

Cons:

Not been cleaned on arrival, i.e. I hair found on pillowcase and towel.
Damp smell in corridors
Damp patches on walls of room
Room was much smaller than on the photo.
High up at the top of the building ,many stairs to reach the place. It was really too much to expect me to hike up all those steps with my baggage .
The room door handle was broken and kept falling off.
One night there was a loud party int he building which disturbed my sleep.
The room was not lockable from inside only with entry I used a passcode to get in.
One time I was sleeping and someone tried to enter the room which was confusing.
The price of the place did not match the service given to be honest.

2026-03-24 via Nuitee
D
daniel couple gb
8
2026-03-22 via Nuitee
S
Sam solo_traveller gb
1
2026-03-16 via Nuitee
J
Joanna solo_traveller gb
4
2026-03-15 via Nuitee
R
Rafael couple es
4
Pros:

La ubicación muy cerca de la estación de tren.

Cons:

La habitación se encontraba sucia. Las almohadas se veían sucias. Las toallas que se suponían eran blancas ya no lo eran.

2026-03-13 via Nuitee
S
Sridar solo_traveller my
7
2026-03-12 via Nuitee
E
Edward solo_traveller se
4
Cons:

Didn’t have a body towel

2026-03-10 via Nuitee
J
Jules solo_traveller gb
10
Excellent value.
Pros:

Absolute bargain, I didn't have high expectations, for the price. A compact, clean loft room with everything I needed for a comfortable night.

2026-03-07 via Nuitee
F
Farry solo_traveller gb
4
Pros:

Room and shower clean and nice

Cons:

All calls bar 1 were AI
No staff at the premises
Couldn’t complete check in
Given incorrect room number
Tv didn’t work
Scary being stuck in the hallway trying to get in touch with someone 9 at night

2026-03-07 via Nuitee
C
Caroline solo_traveller gb
5
Ok - I know what to expect there.
Pros:

Convenient position. Easy to do self-check-in using clear instructions. Tea-making facilities.

Cons:

I could not turn off the radiator and the room was much too hot. In trying to do so I noticed that the floor around the radiator was extremely dusty and hadn't been swept or mopped in some time.

2026-03-07 via Nuitee
C
Charles solo_traveller gb
6
Did the job well
Pros:

Decent en-suite room and double bed

Cons:

Dusty, hair in sink, broken curtain, pricey

2026-03-05 via Nuitee
C
Chasi couple lk
7
Great location
Pros:

This place is about 5 min away from the Cambridge station and 15 min to the city centre. Convinient location to many attractions in the city.

Cons:

Bed and blankets were dusty. Cleanliness could be improved.

2026-03-03 via Nuitee
D
Daly couple gb
2
Cons:

Only one small towel!, tv wasn't working, no kettle
The Pantry, 1 out if 5

2026-03-02 via Nuitee