Best Western Premier The Hive

Hotels
•
Best Western Premier
8 (300 reviews)
Jl. DI. Panjaitan No 04 , Jakarta , ID
+62 21 29821888

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Helpful, friendly and responsive staff
Early check-in accommodated
Clean, comfortable and tidy rooms
Good breakfast with variety
Convenient location near station
24-hour room service
Cozy waiting area and pool view
Fast check-in / good ground staff
Cons:
Shower grout and some cleanliness/maintenance concerns
At least one report of dirty/broken conditions and illness
Hot water not hot enough
Massage bookings not available online (on-site only / limited availability)
Iron provided without an ironing board
Limited elevators for tall building (one elevator noted)
Some guests had complaints about breakfast

Categories

Cleanliness
7.2
Many guests explicitly praised clean rooms, sheets and tidy rooms, but there are several negative notes (grout in the shower, at least one report of broken/dirty conditions and possible illness). Overall mixed cleanliness with some clear issues to address.
Service
8.8
Consistently highlighted as a strength: numerous mentions of very helpful, friendly reception staff, early check-in accommodations, staff assisting with room changes and named staff praised. Service is a clear positive.
Location
8.1
Multiple reviewers noted the convenient location (close to Halim/Whoosh station) and accessibility; location is frequently cited as a practical advantage.
Room Quality
8
Rooms are frequently described as clean, comfortable, tidy and matching photos; some highlights include large rooms with views and 24h room service. A few isolated issues (broken items noted by one reviewer) lower this slightly.
Amenities
7.6
Breakfast variety and a pleasant waiting area/pool view are positives, but guests reported practical shortcomings: difficulty booking massages online, iron provided without a board, lukewarm hot water and limited elevators for tall building—amenities are generally good but have notable gaps.
Value for Money
7.6
Most guests felt the stay was worthwhile and would recommend or return, but there is at least one strong negative claim (felt a complete waste of money due to condition/illness). Overall perceived value is slightly above average but mixed.
Food and Beverage
7.9
Breakfast and food are mentioned positively several times (variety and good food), though a few guests noted issues with breakfast; overall F&B is solid but not perfect.
Overall Experience
8.8
Most reviews describe warm hospitality, cozy atmosphere, smooth check-in and recommend the hotel; multiple guests expressed they would return. A minority had serious negative experiences, but overall sentiment is strongly positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Convenient Location and Modern Amenities
Strategically situated in Jakarta, Best Western Premier The Hive offers an outdoor pool, free WiFi, and free parking. The contemporary rooms feature LED TVs, free minibars, and rain showers.

Dining Options and Services
Heather Restaurant serves Western and Indonesian cuisines, while the adjacent food mall provides additional dining choices. In-room dining is also available. The hotel offers airport transfers, meeting rooms, and a business centre.

Leisure and Accessibility
Guests can enjoy the gym, outdoor pool, and easy access to nearby attractions. The friendly staff is ready to assist with all needs.

Book your stay at Best Western Premier The Hive for a delightful and convenient experience!

Important information:

Please note that the hotel will keep your reservation until 18:00 local time. If there is no confirmation by phone or e-mail until then the reservation will be released.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: CGK

Location

Guest Reviews

8
Based on 300 reviews
Cleanliness: 7.2
Service: 8.8
Location: 8.1
Room Quality: 8
Amenities: 7.6
Value for Money: 7.6
Food and Beverage: 7.9
Overall Experience: 8.8
A
Andreas • family_with_children • ch
1
2026-10-27 • via Nuitee
N
NATRAH • family_with_children • my
8
My review
Pros:

The breakfast has a variety of foods and the concierge staff was welcoming

Cons:

There are some grout in the shower and had a bit problems but its okay

2026-10-24 • via Nuitee
A
Adel • couple • sa
7
2026-10-19 • via Nuitee
A
Adel • extended_group • sa
7
2026-10-19 • via Nuitee
A
Adel • couple • sa
7
2026-10-19 • via Nuitee
V
Valérie • couple • fr
8
Hôtel basique pour passer une nuit
Pros:

Hôtel basique très bien pour passer une nuit.

2026-09-16 • via Nuitee
M
Maeva • solo_traveller • fr
9
Pros:

Hotel identique au photo, très propre et personnel très aimable. Room service disponible 24h/24h. Hôtel que je recommande.

Cons:

Le point un peu négatif c’est qu’on ne peut pas réserver pour les massages a la fois en ligne mais sur place aussi, il faut soit avoir de la chance qu’il n’y ait personne soit attendre.

2026-09-15 • via Nuitee
N
norazrina • solo_traveller • my
7
Pros:

My rate is 8/10. The food is good.

Cons:

The light not enough. Only give me the iron without board.

2026-09-09 • via Nuitee
S
sultan mohmmad • couple • sa
10
2026-09-05 • via Nuitee
K
Kusumah • solo_traveller • id
10
2026-09-02 • via Nuitee
O
Ovi • family_with_children • se
7
2026-09-01 • via Nuitee
F
Fizzah • solo_traveller • bn
9
2026-08-29 • via Nuitee
T
Ton • solo_traveller • nl
9
Pros:

Grote kamer op de 19e verdieping met uitzicht over Hakim en omgeving.

Cons:

Niets

2026-08-20 • via Nuitee
M
Monica • couple • my
10
2026-08-14 • via Nuitee
2
249aishahy • Family
10
Very helpful staff
Pros:

very helpful reception staff by 0ci & pak naufal. help to change room when my mistake during booking. Thanks both staff

location close to halim stasiun. easy to transfer

2026-08-12 • via Tripadvisor
G
gilbertx2026 • Friends getaway
10
Nice experiences
Pros:

Smooth checkin , friendly staff

2026-08-12 • via Tripadvisor
G
GrandTour22963710962 • Friends getaway
10
Rooms
Pros:

Good accomodation, clean, and tidy

2026-08-11 • via Tripadvisor
K
Krishnan • couple • sg
10
2026-08-10 • via Nuitee
9
955muhamadt • Family
10
Warm Hospitality and a Cozy Atmosphere
Pros:

The staff were incredibly friendly and helpful, especially when accommodating our early check-in. The waiting area was cozy and comfortable, with a beautiful view of the swimming pool. The hotel had a warm and relaxing atmosphere, making it a great choice for a family vacation. We really enjoyed our stay!

2026-08-08 • via Tripadvisor
S
Stephanie • couple • us
7
2026-08-08 • via Nuitee