The Lodge at Banner Elk

Hotels
•
Best Western
8.2 (585 reviews)
1615 Tynecastle Highway , Banner Elk , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
BBQ facilities
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly Staff
Good Location
Cons:
Cleanliness Issues
Outdated Rooms

Categories

Cleanliness
7.34
Reviews noted issues with cleanliness and outdated conditions.
Service
9.31
Staff were friendly and helpful across various reviews.
Location
9.35
Cited as convenient and excellent in multiple reviews.
Room Quality
8.3
Mixed feedback about room comfort and conditions, including noises.
Amenities
7.83
Limited amenities during renovations; feedback on pool and breakfast quality was moderate.
Value for Money
6.79
Perceived as overpriced given quality and conditions noted in reviews.
Food and Beverage
7.84
Breakfast experiences were inconsistent, with some guests enjoying it and others finding it lacking.
Overall Experience
8.81
General experiences varied, but many enjoyed the stay despite issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 01:02

Property Description

Scenic Mountain Retreat

Nestled in the picturesque Blue Ridge Mountains, our hotel is the perfect getaway just 8 km from the Sugar Mountain Ski and Golf Resort.

Luxurious Amenities

Indulge in our outdoor heated swimming pool and stay connected with complimentary WiFi. Unwind in rooms equipped with modern comforts like a flat-screen TV, refrigerator, and spa bath in select rooms.

Convenient Facilities

Take advantage of our on-site launderette, barbecue facilities, 24-hour reception, and business center. Explore nearby attractions like Elk River Club and Golf Course, as well as Grandfather Mountain's stunning nature trails.

Experience mountain hospitality at its finest - book your stay at Banner Elk Best Western Plus Mountain Lodge today!

Important information:

To better serve our travelers, we are only able to accept reservations from non-local guests. Guests whose primary residence is within 30 miles (30 mi) of the property are not permitted to check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Sat, Oct 11, 2025 until Tue, Jun 30, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TRI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.2
Based on 585 reviews
Cleanliness: 7.34
Service: 9.31
Location: 9.35
Room Quality: 8.3
Amenities: 7.83
Value for Money: 6.79
Food and Beverage: 7.84
Overall Experience: 8.81
P
Paola • family_with_children • us
10
Pros:

"breakfast," "room," and "bed" EVERYTHING WAS FAIR FOR THE PRICE!!

Cons:

N/A

2026-03-24 • via Nuitee
C
Corley • couple • us
10
10/10. this is my second time and i will keep coming back.
Pros:

rooms are clean and comfortable. Staff (mrs. linda) was exceptional.

Cons:

nothing, everything was great.

2026-03-22 • via Nuitee
B
Basisty • solo_traveller • ca
10
Excellent stay
Pros:

New rooms

2026-03-21 • via Nuitee
L
Larry • couple • us
7
2026-03-20 • via Nuitee
K
Kaley • couple • us
10
It was a great stay!
Pros:

Very clean!

2026-03-16 • via Nuitee
J
Jmstasney • family_with_children • us
10
Pros:

Even with renovations happening they didn't have stuff just thrown everywhere. The renovations did not affect our stay at all

Cons:

Would have been nice to have a hook in the bathroom to hang a towel on. But other than that I really have no complaints

2026-03-16 • via Nuitee
M
Martínez • couple • us
8
2026-03-15 • via Nuitee
M
Mark • solo_traveller • us
7
Definitely not a quiet mountain night!
Pros:

The front desk girls checking in and checking out were amazing!Rooms are being renovated! Nice included breakfast

Cons:

Rooms are so thin you can hear the conversation going with the people next to you and of course it wasn’t a quiet night with my neighbors in room 147 ( nightmare)had people partying and cutting hair and making loud noises till midnight. No security on property.

2026-03-14 • via Nuitee
J
Jarek • couple • us
6
Cheap motel with grand lobby and decent breakfast
Pros:

Clean modern rooms and fine breakfast of eggs with sausage or bacon

Cons:

Despite grand lobby the rooms are motel style. Our room was in a corner of the parking lot full of permanent cargo containers and random junk.

2026-03-12 • via Nuitee
S
Samuel • couple • us
9
It was perfect
Pros:

Location was perfect

Cons:

There was construction as remodeling was occurring, yet that didn’t bother me at all

2026-03-11 • via Nuitee
J
Jesse • family_with_children • us
9
Pros:

The hotel was clean, staff was friendly and rooms were freshly updated. Gas grills are a nice touch. Great location.

Cons:

TV options were limited. Need streaming options. An option to purchase beer or wine in the lobby would be nice.

2026-03-08 • via Nuitee
R
Richard • extended_group • us
10
Friendly staff, great location, hot breakfast included, and newly renovated room for a great price!
Pros:

Friendly, location, newly refurbished room.

Cons:

Still under refurbishment construction so all parking where room located was not available.

2026-03-03 • via Nuitee
V
Vusi • family_with_children • us
7
Pros:

The location is great and there are lots of parking space. The staff were great so helpful and responsive.

Cons:

There were no places to hang clothes. Breakfast could have been better.

2026-03-02 • via Nuitee
J
Jorge • family_with_children • us
10
2026-03-02 • via Nuitee
Федоровский • family_with_children • us
10
Pros:

Staff and place

2026-03-01 • via Nuitee
M
Michael • family_with_children • us
8
2026-02-27 • via Nuitee
M
Meredith • extended_group • us
10
Great location, friendly staff, delicious breakfast, kinda dusty during remodel.
Pros:

The staff was great! Super friendly. Very hospitable. Great location too. The breakfast was delicious, very fresh. Delicious eggs, gravy, and biscuits! Coffee was on point too.

Cons:

They were doing some remodeling, so our room was at the back of the property. It was okay, but our room was kinda dusty on the floor. My socks got brown from walking in the room. The bathroom is kinda small, no shelves or anything outside the shower in the bathroom to set anything on. But it was okay, no issues. This is our second time staying here. Hopefully next time they will have the waffle maker back. Breakfast was delicious!

2026-02-23 • via Nuitee
H
Holly • family_with_children • us
3
Pros:

They didn't tell us prior to check in that they were under construction. THAT was a major turn off. Lighting in stairwell non existent and a MAJOR safety hazard. We didn't have water one afternoon. The list goes on.

Cons:

Oops wrong spot for the good!

2026-02-14 • via Nuitee
T
Tamara • extended_group • us
8
Pros:

Breakfast was great. Great location. Quiet.

Cons:

Walking outside in winter for breakfast. Small tv.

2026-02-11 • via Nuitee
F
Fernando • couple • us
10
2026-02-10 • via Nuitee