Best Western CottonTree Inn

Awesome Hotel with great staff in the small town Rawlins ,

My favorite stop on 1-80!!!
I plan my travels to make sure that I stay at the Cottonwood Inn. They have an awesome pool, superb breakfast, “decent” gym, and nice beds. Today I was surprised to find out that they have added a restaurant on site! Wow!!!

Management is shady and very unpredictable. We were accused of trying to skip out on our bill of $2,500. We were there for work and my employer was to cover the expenses. I assured him that we were not those kind of people and we're working professional adults and should be treated as such. He proceeded to involve law enforcement and attempted to have us arrested and charged with a felony. He blackmailed us into paying the outstanding balance ourselves, or he would press charges. There was no reasoning with him. He would not listen, just kept threatening law enforcement. The local police department did infact call us and we had to explain things to them. As a result, we paid the balance, were banned from the hotel property, including the restaurant and lounge, even though we now reside in this town. This town is full of nice, kind, and helpful people, except for Casey, the manager at Best Western, Cottontree. Do yourself a favor and stay elsewhere.

Excellent staff. Rooms were clean and tidy. Would stay there again. Loved the location. If you are rewards member, the value of stay is worth it.

From start to finish, our stay was everything we hoped for. Akia checked us in and made sure we had a room that would accommodate my lung issues. She took the time to explain the benefits and challenges of our choices and helped us make an informed decision.

The room was clean, the towels were fresh and plentiful, and the beds were comfortable. We were exhausted and were able to sleep soundly and awake refreshed. The breakfast had plenty of options, and we found food that would work for us.

Thank you! We’ll be back!

I always try to stay at the BW in Casper Wyo because they are the BEST when it comes to how they treat their guests! This morning I interrupted Shirley (Shelly?) who was working in the in the cafeteria, and she dropped everything to find an answer for me. The breakfasts at this location are top notch!
They always have a variety of meats, eggs, bread, cereal, and juice… and their espresso machine is top notch

I swam laps in the pool this morning and the temperature was “just right”… and the water was sparkling clean!

⭐️⭐️⭐️⭐️⭐️ A Stay So Good I Might Reroute My Entire Cross-Country Trip Just to Return

I walked into the Best Western Cottontree after a long stretch on I-80, exhausted, dog in tow, and fully expecting “just another hotel stop.” Instead, I got the kind of hospitality that reminds you people still know how to show up for strangers.

From the moment I walked through the doors, the front desk team set the tone — warm, welcoming, and genuinely helpful, not that fake corporate-script energy. They treated me like a human being who’d been driving for days, not a transaction.

And then… the lounge and restaurant.
Yes — an on-site lounge and restaurant at a Best Western. Someone give their GM a medal.

The bartender made phenomenal drinks and went out of their way to help me carry my dinners back to my room. The lounge staff had an easy warmth you can’t fake. And a special shout-out to Ty, who kept me company with great conversation while I waited for my food. After hundreds of miles, that kind of human connection hits different.

The food? Shockingly good.
I had the grilled chicken strawberry salad — bright, fresh, perfectly balanced. My son had the Caprese salad, and even he was impressed. And the presentation? In to-go boxes? Absolute chef’s kiss. Whoever is in that kitchen clearly takes pride in what they do.

My room was clean, quiet, and genuinely comfortable, and the hotel itself — though an older property — has clearly been updated with care. Everything felt well-maintained, intentional, and peaceful. Even the dog area out back was thoughtfully done, which any traveler with a pup will deeply appreciate.

And I have to mention the holiday decorations. When you’re moving across the country during the season, you lose a little bit of the magic on the road. Seeing the lobby lit up and festive made me feel unexpectedly grounded — almost like stepping into a friend’s home instead of a hotel.

All in all?
This place didn’t just meet expectations — it met the moment. Clean, kind, comfortable, and run by people who clearly care.

I don’t say this lightly:
I’d go out of my way to stay here again.
Thank you Best Western & Rawlins, WY!

Had a wonderful experience at this hotel. Hotel beds were comfortable, room was a good size and clean, staff was great! And the restaurant, the restaurant was the best I have been in for a long time. The chef is wonderful, the waiter very hospitable and the homemade soup the best I have ever had, anywhere! I would not hesitate to recommend this hotel to anyone. The restaurant is worth checking out even if you don’t stay at the hotel, but the hotel was great too!

Was really surprised at how nice this place really is. Bed was comfortable and the room large. Breakfast was the only thing I could pick on but then it’s included so I won’t complain. Eggs ugh well like some round thing, come on scramble some from scratch Ham is ok but would rather have sausage or bacon. Also some potatoes and whole milk.

The front office manager was so kind and helpful! Our room was clean and the shower pressure fantastic! The hot breakfast included was wonderful and all the common areas, dining hall, entire facility was clean and very well kept. The decor and art throughout the lobby and areas were beautiful, very thoughtfully designed and true to place. We would absolutely stay here again. Thank you!!
Doris R.

Good clean rooms and welcoming staff. Lots of parking and convenient to the highway. Ate at the hotel lounge, and food was good, waitstaff excellent.

Not sure who it was, but the woman working the front desk was incredibly helpful and friendly. I came in tired and she handled everything quickly and with a smile. Thank you!

Desk clerk was very helpful and nice.
Helped with directions to park large vehicle.
We had food w no plates n she got us some plates so we could heat n eat our dinner with a smile

This place is great, I come through grime time to time and they always accommodate wonderfully. The restaurant is fantastic and the front desk folks are amazing.

Excellent customer service, and the room was very nice. We arrived at 1 am on the 17th and front desk was friendly, helpful, and made us feel very welcome.

Kudos to the cleaning staff. Every Best Western we have stayed in has been clean, but the BW Cotton Tree Inn in Rawlins was absolutely spotless!

We appreciated the extremely dog friendly room, with easy access to green areas right outside the door. In addition to the external door, there was an inner door that led down the hall to the pool and breakfast area. We enjoyed the hot breakfast!
Would definitely recommend if traveling with a dog and need a quiet, clean, comfortable place to stay.

Check in was the easiest it's ever been, as it was booked through a church. The sink was extremelyslow to drain; it was taken care of promptly and efficiently. The shower was amazing, with hotvwater, pressure, and not 7 feet high for a 5' tall person! Staff were friendly, kind, and efficient. The room was clean. Thank you for a pleasant visit.

Don't stay here if you don't have to. The staff is not friendly, the hot tube and pool was not working and no apology or discount for that. The room was mediocre, below the standard I would expect from Best Western and for the price. The room was dated and there is much of the exterior that is in disrepair. It looks and felt shoddy, and like the owner did not care about the property.

Wry comfortable room