Romana Hotel - NYC

Clean comfortable room.

The room was pretty okay. It was tiny but got the job done. There were stray hairs in the bed prior to sleeping in it. The door itself was filthy. The walls and doors are not sound proof. I could hear EVERY door slam and every conversation in the hallway. Also, big con is that there is no security latch as an extra protection so I was kind of sleeping on edge because I didn’t have that extra internal security. The area is just like any other city. I didn’t feel unsafe, the street lights were on and there were always people outside. No complaints there. If you want to walk around after checking out, there is no secure place to keep your stuff. It just sits out next to the counter leaving it to anyone to take your stuff if they wanted. Last, they do not answer the phone so don’t bother trying. Overall, I’d give it a 3/5 with all things considered.

I was disappointed to the staff in front desk and I was expend three nights I never got clean service.

It’s a decent hotel for a short stay

We stayed two nights and the room wasn't cleaned. The walls were covered in little drawings—not art, but like when you leave your child with a crayon and they start painting the walls. The hotel feels abandoned.

This was the absolute worst hotel I’ve ever stayed at. The bed was dirty. The mattress pad had blood stains on it. I went downstairs and told the guy after we had came back in for the night he was so passive aggressive. He acted like he didn’t care. I explained to him that it was a health hazard and refused to stay in that room and on that bed. He then lied and said there were no rooms available and after going back and forth for 10 minutes he finally decided to switch my room. His customer service is horrible! I highly do not recommend. It’s run down and needs to be shut down.

I was there for 4 days 3 nights and not once did anyone come to clean my room. I had to take my own trash out. Asked for clean towels. It was terrible

Came all the way from the Caribbean and your Hotel do not have a "IRON "THAT SO VERY POOR. The lobby area are poor 😫 not even a watercooler. Your service out of ( 1-10) =5 is for the room Excellent. Try and put intercom in all room so the guests can call the front desk for assistance.

The surrounding areas don’t seem safe but I don’t think Romana hotel can change that.

The hotel itself was okay for a couple night stay. The hotel was in a very unsafe area that made it uncomfortable to walk around

I wish I could give them 0 stars, everything was dirty and gross. Pubic hairs in the bathroom stains on the mirror, everything reeked of smoke and cigarettes. They don’t even have an ice machine. And when I asked about the patio to get some fresh air was told it was closed. This place just sucks

The hotel is fine. Need to clear the room before a new guest. The price is low, so it is worth it for 1-2 days.

Room was clean

poor

I am a frequent traveler and am VERY forgiving when it comes to hotels, but I was very disappointed in this hotel.

When we arrived, we weren't sure that we had the right location because there is NO SIGN on the outside with the hotel name. We got to our assigned room but it was not cleaned. We went back down to reception and got a different room, but it was a queen bed instead of the king we had paid for. There was also a loud clanging coming from the bathroom every so often, likely due to the elevator being right next to our room. They said they would address this but never did.

There were also many features the hotel advertised but does not provide:
-No complimentary breakfast
-No fridge or coffee maker in the room
-No alarm clock
-If there was a gym, we weren't made aware

They do have a smart TV, towels, and small shower toiletries. The one real saving grace was that the a/c worked well. They additionally let us leave our luggage in the lobby after check-out, but without any tags or accountability system, which made us nervous.

Upon checkout, the staff said the hotel manager would call us about a room credit for the bed size issue, but they never did. I attempted to call the hotel three times after our trip but they never answered and there is no voicemail system.

Unfortunately I have no choice left but to leave them a lousy review. Such a bummer because I could have forgiven the shortcomings if not for the total lack of communication from the staff.

The room was clean the customer service was great and the place was very quiet

G

This was by far the worst hotel experience I’ve ever had in the United States. The room looked nothing like the pictures – it was old, outdated, and honestly quite scary place. The furniture and beds were worn out and damaged, with no sense of comfort or coziness at all.

The service was terrible. At one point, my room key stopped working, and it took them almost two hours to make me a new one!!!

The noise situation was unbearable – the walls and doors had absolutely no soundproofing. I could hear every little noise and movement from the hallway and surrounding rooms, which made it impossible to relax or sleep.

On top of that, the hotel charged a $100 deposit at check-in. When I checked out, they refused to return it right away, saying they needed to “inspect the room first” and would refund it later. But after I left, they completely ignored me – no replies to calls or messages, and they never returned my $100. On top of this scam, they charged an additional $15 fee for no clear reason, with no explanation at all.

Overall, this place is a complete nightmare. Outdated, uncomfortable, noisy, dishonest, and with terrible service. They basically stole my deposit and added extra charges on top of it. I would never recommend this hotel to anyone. It is hands down the worst hotel I have ever stayed at in America.

Would not recommend.

The price-quality ratio is perfect, the location was the best part, pretty near from the station… 15min from Manhattan. Highly recommend!