Best Western Plus Panama Zen Hotel

Hotels
•
Best Western Plus
8.8 (2653 reviews)
Vía Argentina ( entrando por el restaurante “El Trapiche”) y Calle Gaspar Hernandez , Corregimiento El Cangrejo, Sector Bellavista , Panama City , pa

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Good value for money
Cons:
Small pool
Inconsistent food replenishment
Noise from adjacent rooms

Categories

Cleanliness
8.7
Many reviews noted the cleanliness of the rooms as a positive aspect.
Service
9.2
Multiple reviews praised the friendly and helpful nature of the staff.
Location
9.2
Positive comments focused on the great location near restaurants and attractions.
Room Quality
8.7
Guests mentioned spacious and comfortable rooms.
Amenities
8.7
Amenities received mixed reviews; pool was criticized but other facilities were well-received.
Value for Money
8.7
Most comments suggested the hotel offers good value for the price.
Food and Beverage
8.2
The breakfast buffet was well-received, though some concerns were raised about food replenishment.
Overall Experience
9
Overall experience was frequently rated highly, showcasing guest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:12

Property Description

Infinity Pool and Rooftop Bar
Enjoy breathtaking views of Panama City while relaxing in our infinity pool or sipping cocktails at the rooftop bar.

Modern Rooms with Amenities
Experience comfort in our contemporary-style rooms equipped with a minibar, 40" LCD TV, and coffee maker. Enjoy free toiletries and ironing facilities for your convenience.

Convenient Location and Services
Located near key attractions like Balboa Avenue and offering a fitness center, meeting facilities, and tour desk, we ensure a seamless stay for our guests.

Book your stay at Best Western Plus Panama Zen Hotel for a perfect blend of luxury and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: PTY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.8
Based on 2653 reviews
Cleanliness: 8.7
Service: 9.2
Location: 9.2
Room Quality: 8.7
Amenities: 8.7
Value for Money: 8.7
Food and Beverage: 8.2
Overall Experience: 9
R
Robin • couple • us
9
The hotel was a great value for its location and staff.
Pros:

The location is excellent. Located in the Congrejo neighborhood, it’s very accessible to many good restaurant options. I also liked the rooftop pool and gym, both with good views of the city.

Cons:

The restaurant was okay, but nothing special. My wife ordered a chicken quesadilla and recorded chicken fajitas instead. The hamburger I ordered had a sweet relish I had to remove and bacon that was all fat. I had to remove that as well.

2026-05-23 • via Nuitee
A
Andrea • solo_traveller • us
9
Pros:

The rooftop pool and patio was lovely! Breakfast was great, as was the restaurant by the pool. Room was comfortable and the ambience in the lobby was great with the water feature.

2026-05-23 • via Nuitee
S
Smith • solo_traveller • jm
10
Pros:

The pool, ambience

Cons:

We didn't like the food. We needed more variety such as ackee and saltfish

2026-05-22 • via Nuitee
M
Mirta Liliana • solo_traveller • ar
8
2026-05-22 • via Nuitee
R
Renato B • solo_traveller • us
7
2026-05-22 • via Nuitee
C
Cairol • couple • cr
10
2026-05-21 • via Nuitee
F
Fernando • couple • cl
9
2026-05-20 • via Nuitee
C
Camille • couple • fr
8
Pros:

La chambre bien équipée, la piscine est sympa , le petit dej. Personnel sympathique, ils nous on préparé des petit dej à emporter pour les jours où nous partions tôt et nous on gardé nos bagages

2026-05-19 • via Nuitee
P
Paradise • family_with_children • tt
5
Pool was nice but good and customer service were disappointing.
Pros:

The pool was great and not too deep so perfect for my 12 year old daughter. Breakfast was delicious but basic so not spectacular … the sheets were really soft comfortable . The view was amazing.. I appreciate they used solar energy and promoted green energy /energy conservation…

Cons:

The customer service was really lacking… the bathroom lights kept on and off in the lobby area… which was annoying as it got really dark when trying to is the toilet… seems like they use solar energy so it it was quite noisy when we turned on the lights in the bathroom in the room…
The French fries were undercooked, the ketchup was rancid/expired and got my daughter sick where she was throwing up…. No one looked into it even though they said they would.
Had to ask them to change the sheets on one out our beds bc it was dirty as soon as we came in !
They gave us a complimentary late check in at 2pm (ie for only one hour extra which was quite stingy of them)

2026-05-19 • via Nuitee
P
Pedro • couple • br
8
2026-05-19 • via Nuitee
C
Cipollone • solo_traveller • se
8
2026-05-19 • via Nuitee
K
Kristel Gabriel • couple • cr
8
2026-05-18 • via Nuitee
F
Franco • solo_traveller • es
9
Mi alojamiento de preferencia cuando viajo a Panamá
Pros:

Es un hotel céntrico en Ciudad de Panamá, el staff es muy amable y atento al detalle, la limpieza de la habitación y las instalaciones. Las habitaciones tienen un buen tamaño con vista al skyline de la ciudad y el barrio en el que se encuentra (El Cangrejo) tiene muchos restaurantes y establecimientos a una distancia de pocos minutos caminando.

2026-05-18 • via Nuitee
D
DB • solo_traveller • de
9
2026-05-17 • via Nuitee
V
Victor • solo_traveller • fr
8
Short but good stay
Pros:

Location and room were very comfortable and central
Check in was smooth and quick

Cons:

Needs a bit of modernization of equipments as AC makes a lot of noise but if not all was great

2026-05-17 • via Nuitee
S
Sandoval Carvajal • couple • co
7
Pros:

Cercano a los puntos turísticos

Cons:

Habitaciones cómodas y el bufet del desayuno delicioso

2026-05-17 • via Nuitee
R
Rafael Andres • family_with_children • co
7
Regular, la relación calidad precio termina inclinando la balanza llevándose una sensación que el hotel termina siendo c
Pros:

En general es un hotel moderno para viajes de estancias cortas, no es muy familiar ya que es un hotel con instalaciones básicas para adultos

Cons:

La zona de piscina sin duda no es su fuerte, un espacio al que el hotel no le presta mayor cuidado y atención

2026-05-15 • via Nuitee
T
Taniushka • couple • do
8
2026-05-14 • via Nuitee
C
Carolina • solo_traveller • ec
10
Pros:

Buena ubicación

2026-05-13 • via Nuitee
C
Christina • solo_traveller • gy
4
It was not bad but also not the best in terms of cost.
Pros:

Convenient

Cons:

Rooms too small

2026-05-13 • via Nuitee