Renaissance Allentown Hotel

I stayed here on the way home. I had never been to Allentown and decided to do this. It is a nice large hotel. The parking is interesting as they share a garage with the arena. I called the desk as I approached the city and the nice clerk told me the street number of the garage and WAZE took me right to the entrance. The lobby is on the second floor and the hotel is very chic and modern. I had never been in a room before where you had to put a room key card in a slot to get the electrical items to work. The room was nice and large and clean. You have to use a key card in the elevator to get to your floor. The only disappointment was that Saturday morning I could not get a la carte breakfast as they only have the buffet. I had ot cross the street to a Starbucks. This was the only negative.

Location excellent

Love it’s connected to ppl

The room was beautiful as well as the views of the city!

We would like to share our recent experience at the hotel. While the staff demonstrated remarkable friendliness and professionalism, I regret to say that my overall experience did not meet expectations.

First, I must acknowledge concerns regarding the surrounding area. It feels necessary to remain cautious, as the environment does not seem conducive to safety and comfort. This observation may explain the $25 valet parking fee, which appears to be more about ensuring guests' security than convenience.

Although the staff was attentive and welcoming, the hotel's physical condition left much to be desired. The facilities seem outdated, with visible signs of neglect, such as dust and mildew in both the restaurant and the room. Additionally, the television's response time was frustratingly slow, impacting the overall experience.

From the 10th floor, the view primarily consisted of rooftops rather than the beautiful mountains that surround the area. Furthermore, the shower design was unconventional, lacking a tub and any means to contain water, leading to water accumulation on the bathroom floor.

While I appreciate the exceptional service provided by the staff, I believe it is important to address these issues for future guests. As a result, I do not anticipate returning to this hotel in the future.

Renaissance Allentown Hotel - I would appreciate guidance on how to proceed, including the possibility of a refund.

It was very clean, modern, and had an excellent vibe.

I would recommend staying away from this hotel. Sad to say the only positive from this hotel was the two valet guys we had who don’t even work for the hotel. Kumar and John were great and exhibited what service looks like.

Very central to downtown things. The room was very nice.

My team and I stayed for nearly a week and reserved a conference room for work during that time. We had deliveries of materials stored in the locked conference room in advance of our arrival. Our experience was generally positive, but the hotel manager's service was entirely unacceptable.
Upon arrival, a large group was in our (supposedly) reserved and locked conference room with our personal materials. For over an hour, we were unable to get this group to leave the room (they were told they were given permission to use it). The front desk and manager even acknowledged the room was reserved for us, but they would not take any action to correct the problem. The manager said we had to contact a sales representative to have it resolved. When we were finally let into our reserved room after multiple calls, there was trash and food scraps that remained through the next day. And Marriott's site does not mention the conference rooms have no outdoor windows and are up against a hockey rink with loud, live events.
When our team had additional deliveries arrive the following day, I offered to take them down to our conference room. But the hotel staff insisted they could handle it. Moments later, when I was in the lobby again, the hotel manager was loudly talking poorly of me and my team members and suggesting they should not help us at all. He insisted that if they helped get our deliveries to the conference room, we would not stop asking them for favors, and that they had already "done so much" to help us. Even though again--our singular request at this point was to get the conference room we paid for and reserved in advance.
More generally, multiple of my team members expressed negative interactions with the hotel manager during the first few nights of our stay. This review is purely reflective of how poorly he treated us (without any reason).
The rooms were fine: No iron and ironing board and no room service on the weekend

This hotel is probably the best option in Allentown. I was not familiar with the Renaissance brand and I'm still unsure of it's brand prop and differentiation. It bills itself as luxury, but this is not a luxury hotel at all.

The hotel is easy to find, though self-park is a pain. It's a hike from the garage to the hotel, so it is better to valet. Check-in staff was friendly and it was quick to get extra towels. No one was at the desk for check-out. The lobby is very nice but some music would help. It felt sterile.

The rooms are cute. We appreciated the homage to the area with Crayola wallpaper, a big A, and perhaps even the region's former lace industry with the bathroom wallpaper (hard to tell). Beds were comfy but the linens were extremely worn. This hotel needs all new linens. More hooks would be appreciated. Bathroom sink barely drained. I appreciated the makeup mirror but it would not lock in place correctly. The wastebasket in the bathroom looked like housekeeping staff realized it was missing a wastebasket and grabbed one from someone's office. Or Walmart. Room needed to be cleaner; it should not have passed inspection. Though renovated, this hotel looks so worn. It's like they renovated but didn't refresh. We had two rooms; one room was missing a safe and a door placard. Elevators require keycards (as all do/should these days); another keycard entry is required to get into your floor's corridor, which is simultaneously appreciated and concerning.

We were frustrated because while we liked the hotel, we feel it could have been much better and been a 4-star experience with a few tweaks. We may need to return due to family circumstances; I hope they greatly improve before our next stay.

Amazing. Very clean, staff was great especially the one working at The Dime.
Breakfast was great.
Will be back as soon as there’s another event that we’re interested in.

Clean hoel, clean and beautiful room, friendly staff. Would come back!

We stayed at this property for a concert that was held in the PPL Center in downtown Allentown, PA. The valet service was very courteous and professional. It was nice being warmly greeted by the personel working the front desk. The location was key as the hotel has its own entrance straight into the PPL Center. There are plenty of food options right in the vicinity.

Hotel is attached to the PPL Center which made everything very convenient. I believe the hotel was fully booked for the day but the staff was very courteous and helpful and the hotel was quiet and clean. Would definitely stay there again.

Good location with a friendly and helpful staff.

Good hotel. Breakfast limited and dinner menu extremely limited. Overall the hotel very good.