Hotel Chapala Country

Hotels
8.3 (135 reviews)
Kilómetro 39 Carretera Guadalajara-Chapala , Chapala , mx

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Swimming pool
Terrace
Tour desk
Facilities for disabled guests
Private check-in/check-out
Shared lounge/TV area
Wheelchair accessible
Kid meals
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable beds
Good breakfast
Cons:
Cleanliness issues
Maintenance needed
Noise disturbances

Categories

Cleanliness
7.54
Multiple mentions of cleanliness issues, including bed bugs and poor maintenance.
Service
9.01
The staff was mentioned positively for their friendliness and helpfulness.
Location
8.55
Described as beautiful and accessible with nice views.
Room Quality
8
Rooms are comfortable and well designed but with maintenance issues noted.
Amenities
8.03
The heated pool was mentioned positively, but maintenance needed for common areas.
Value for Money
8.49
Rated well for price, especially with included breakfast.
Food and Beverage
8.54
Breakfast received good reviews; variety could be better.
Overall Experience
8.21
Generally positive experiences, but several complaints affect perception.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:19

Property Description

Tropical Oasis with Family-Friendly Amenities

Outdoor Pools and Playground: Enjoy a refreshing dip in one of our two outdoor swimming pools or relax in the lush tropical gardens while the little ones have a blast at the children's playground area.

Comfortable Accommodations: Retreat to our spacious rooms with tall vaulted ceilings, wooden décor, and modern amenities including satellite TV and private bathrooms for a comfortable stay.

Convenient Location: Explore the nearby attractions such as Chapala Lagoon, Chapala City Centre, and Ajijic Town Centre, all just a short drive away. Plus, with free on-site parking and easy access to a supermarket, dining options, and a golf course, everything you need is within reach.

Book your stay at Hotel Chapala Country for a memorable tropical getaway!

Important information:

A deposit via bank transfer is required to secure your reservation (see Hotel Policies). The property will contact you with instructions after booking. Please note that the property may cancel the reservation if this payment is not made.

Please note that this property doesn't have a restaurant or snack bar on site.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: GDL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.3
Based on 135 reviews
Cleanliness: 7.54
Service: 9.01
Location: 8.55
Room Quality: 8
Amenities: 8.03
Value for Money: 8.49
Food and Beverage: 8.54
Overall Experience: 8.21
D
DAAG • family_with_children • ca
8
Pros:

Rooms were very clean

2026-03-18 • via Nuitee
F
Francisco Ceballos • couple • mx
10
2026-03-17 • via Nuitee
K
Kasi • family_with_children • mx
7
2026-03-13 • via Nuitee
B
Benito • family_with_children • mx
9
Pros:

Desayuno muy agradable , solo falta mas variedad pero lo que hubo estuvo excelente

Cons:

sirven muy tarde el desayuno

2026-01-29 • via Nuitee
T
Thomas • couple • us
10
2026-01-27 • via Nuitee
J
Jonnathan Izanami • couple • mx
9
Confortable y relajante
Pros:

Desayuno completo y rico.

Cons:

Falta señaletica más visible para poder arrivar la entrada al hotel.
En la alberca hay azulejos rotos que cortaron el pie de mi sobrina.
Falta de mantenimiento en el kiosko, sobre todo en puerta.
Las puertas de las habitaciones y baños se perciben muy viejas y sin cuidado...

2026-01-20 • via Nuitee
J
Jorge Luis • couple • mx
10
2026-01-19 • via Nuitee
E
enrique • family_with_children • mx
8
Cuiden los detalles de las habitaciones!
Pros:

El almuerzo desayuno, muy rico y casero!

Cons:

Las instalaciones ya son viejas, en la habitación que me dieron huele a caño el baño y están descuidadas! Su restaurante cierra muy temprano 14.30 hrs!

2026-01-19 • via Nuitee
A
Adrian • extended_group • mx
10
Super bien! :)
Pros:

El precio (oferta), la ubicación, la atención de Estefanía y Alejandra; así como de Carlos (vía telefónica) y de que siempre fueron muy atentos

Cons:

Detalles de remodelación y de que no llegaba bien la señal de internet a la habitación

2026-01-19 • via Nuitee
F
Francisco • solo_traveller • us
3
Disappointing.
Pros:

The location and exterior layout and landscaping.

Cons:

The upkeep is really poor. The room conditions was really bad, carpet was dirty and ripped with holes. The floor under the carpet was weird and uneven. Missing light fixtures, spider webs, etc. This could be a great place... if they invest a little care and money towards upkeep and maintenance.

2026-01-15 • via Nuitee
J
Juan Antonio • couple • us
10
Tranquilidad y confort
Pros:

Muy rico el desayuno

2025-12-31 • via Nuitee
A
Alexis • family_with_children • mx
1
Cuidado! Hay chinches!!
Pros:

Nada

Cons:

La habitación tiene chinches

2025-12-19 • via Nuitee
L
Lizeth • family_with_children • mx
8
Pros:

El desayuno incluído

Cons:

La alfombra en las habitaciones

2025-12-18 • via Nuitee
M
Martínez • solo_traveller • mx
10
Pros:

La barra en la habitación y el baño

2025-12-18 • via Nuitee
M
Ma Guadalupe • couple • mx
4
Pros:

No me gustó nada
No tienen visto al lago
Agua de la piscina fría
Comida regular

Cons:

No me gusto nada

2025-12-07 • via Nuitee
R
Ruiz • family_with_children • mx
8
Pros:

La temperatura de la alberca

Cons:

Falta mantenimiento a las instalaciones

2025-11-23 • via Nuitee
F
Fernando • solo_traveller • mx
8
2025-11-20 • via Nuitee
V
Viqu • family_with_children • mx
8
Pros:

El trato del personal hacia el huesped

Cons:

Falta mucho mantenimiento en lo que es cuestión de madera ya que la puerta del baño estaba toda carcomida de termita y hasta suelta de una parte. El piso a pesar que esta alfo.brado se siente disparejo.
La alberc

2025-11-20 • via Nuitee
M
Miguel • family_with_children • mx
10
Pros:

La habitación Junior

Cons:

Todo me gusto

2025-11-14 • via Nuitee
G
Gabriela • family_with_children • mx
8
Pros:

Camas cómodas

Cons:

Falta pintar detalles

2025-11-14 • via Nuitee