Merida Santiago Hotel Boutique

This place made our stay in Merida the best ever! We had a room with a private patio that was superb. It was spacious, the cleanliness was unparalleled, the room had everything you could need-fresh towels and room service every day, tv, blanket, toiletries, coffee AND homemade complimentary cookies! The staff and owners are AMAZING! They will be sure you have the best experience. We had breakfast, dinner and drinks at the restaurant downstairs EVERY night and the food WILL NOT disappoint! OMG! Every meal was ⭐️⭐️⭐️⭐️⭐️! There is a pool, cooking classes, tequila tasting and a garden! It is truly an oasis in the city and I will definitely stay here again when I am in Merida. It would be a pleasure.

This property is a true gem. It was like a hidden oasis with incredible food. The owner and staff were magnificent. We stayed for 4 nights while visiting our son and could not have felt more rejuvenated and relaxed.

The check-in was smooth. They reached out to us earlier asking when we would arrive. The room is very nice. We had tacos and empanadas by the pool at the on-site restaurant. Service and food are excellent.

If like me you vacation at a hotel for a nice room to sleep in but not to spend your whole time there and thus requiring a lot of amenities and luxury, then this place is quite nice. The kitchen and hotel staff are excellent, friendly and anxious to please. Food fantastic for a small hotel. Peaceful locale and walk to points of interest. The only improvement would be hot water instead of luke warm (but the Merida heat makes it tolerable) and better toilet flushing (both of which are not uncommon). Great value for the money. I spent 5 nights. Give them a try!

Very nice people!

The staff (Michelle and Masimo) were exceptional in answering questions, booking tours, and arranging for a pleasant stay!

Very quiet location with a 10 minute walk to restaurants and bars. Alternatively UBER is always within 5 minutes. We parked our car directly outside in a reserved space. Market, supermarkets and ATM just around the corner. Really enjoyed our 4 nights there

Property was lovely but the staff was the best part, every one we met working behind the desk or in the restaurant was so nice and helpful!

Great service and the room was absolutely as advertised. Wish we had more time to spend there. Staff was great and suffered through our poor Spanish. 😳
Marisol was very helpful!!

This property is a piece of paradise in the middle of Merida. The bed and pillows were comfortable. The towels were plush, plenty of fresh drinking water. Breakfast was EXCELLENT. The only negative comment I have is about the air conditioning in the room. When we checked in, the room was on fire. And the bathroom was like a sauna. It was 37 degrees Celsius outside and they had left the window open causing the room to heat up even more.

We turned on the air conditioning but it took a long time to cool down the room. The bathroom does NOT have an air vent so it stays warm all day and all night. It has a ceiling fan but it is NOT enough.

When we would leave during the day, the hotel would turn off our air. For the price we paid, I expected to have a cool room waiting for me, not a sauna. This was very frustrating.

The staff was amazing, so helpful, and readily available. The rooms were comfortable and spacious. The breakfast and regular menu were delicious. Very easy, relaxing place to stay.

I do appreciate all the care and attention I received along with my wife from the owner of the hotel and his staff during my stay. It’s a family atmosphere coupled with all modern amenities and very caring well trained staff. The location is very good where one can walk to Santiago park or the Plaza.

We really enjoyed our stay, everyone was very helpful and attentive. The owners take great pride on taking care of the property and the guests. The location was also great for exploring the historical district, drive to Mayan ruins, or visit cenotes. We really enjoyed our stay, and it was great supporting local business owners.

all of the little details are so well thought out and addressed at this wonderful boutique hotel. The staff are all amazingly helpful and courteous, and the food is absolutely wonderful. I can see why it is rated by guests in the top 3 in Merida.

This property was amazing. Cleaned ample rooms, big shower, 2 sink vanity, comfortable bed, very quiet, fresh breakfast with delicious coffee made to order. In afternoon they offer u a complementary alcoholic beverage and delicious snacks Yucatecan style. Besides, all these great amenities, the staff and owners are there to help u with anything U need. From making dinner reservations, calling u a cab, planning a cooking class, sightseeing tours, etc. they truly make U feel at home. Cannot wait to come back.

This boutique hotel is very nice and the best part is that the staff are very welcoming and hospitable. They have a chef who makes delicious food and very well presentation, you feel like you are in a 5 star restaurant. Rooms are beautiful and very clean I will definitely be back soon.

Excellent people, beautiful place, great food, couldn’t be happier.

A beautiful remodeled hotel on a quiet street. The facilities were excellent and well appointed. The service and concern for our comfort and safety regarding COVID-19 could not be any better. Our meals were delicious and had great presentation. Our walk to the central area was easy and pleasant, even late at night. Overall a very pleasant stay.

Excellent staff and owners and exceptional cleanliness standards especially during covid. Felt safe the whole time. Excellent food and staff and super clean accomodations. Felt more like staying at a good friends house, with service. Would highly recommend if you need a sanctuary away from home.

This property is super! The service is way beyond stupendous, we will definitely be back!