Hotel Monopol

Hotels
7.9 (2528 reviews)
Quintana,15 , Las Palmas , es

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Children allowed
Pets allowed

Facilities

Swimming pool
Restaurant
Terrace
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Ironing service
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good amenities
Cons:
Unclean rooms
Noisy environment
Outdated facilities

Categories

Cleanliness
5.61
Multiple reviews mentioned unsanitary conditions and unclean rooms.
Service
9.08
Many reviews praised the friendly and helpful staff.
Location
9.12
The location received positive feedback for its central position.
Room Quality
7.07
Several reviews indicated that rooms needed refurbishment and were outdated.
Amenities
8.1
Amenities received mixed comments, with some guests enjoying the jacuzzi and breakfast but noting some facilities are outdated.
Value for Money
8.06
Some guests felt the price was high for the quality of the hotel.
Food and Beverage
7.11
Breakfast was mentioned as mediocre with some issues.
Overall Experience
9.08
Overall, many guests enjoyed their stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 04:31

Property Description

Historic Charm and Modern Comfort
Experience the allure of Tenerife at Monopol Hotel, a historic gem in Puerto de la Cruz. Enjoy the heated outdoor pool, sauna, and jacuzzi for ultimate relaxation.

Authentic Architecture and Lush Gardens
Immerse yourself in the 19th-century charm of this family-run hotel, once a vibrant dance hall. Admire the original wooden balconies and a central courtyard adorned with tropical greenery.

Prime Location and Vibrant Surroundings
With a short stroll to the sea and Playa Jardin Beach, Hotel Monopol offers the best of both worlds. Explore the bustling Plaza del Charco nearby, or savor local cuisine at the hotel's restaurant and bars. Book now for an unforgettable stay!

Important information:

Please note that pets are not allowed in the Studio, the Suite, and the Superior Twin Room with City View.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TFN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.9
Based on 2528 reviews
Cleanliness: 5.61
Service: 9.08
Location: 9.12
Room Quality: 7.07
Amenities: 8.1
Value for Money: 8.06
Food and Beverage: 7.11
Overall Experience: 9.08
G
Giovanni Carlo • solo_traveller • it
8
2026-06-06 • via Nuitee
I
Inés • couple • es
8
2026-06-05 • via Nuitee
A
Ajtai • solo_traveller • hu
10
2026-06-05 • via Nuitee
J
jean-marc • solo_traveller • fr
9
Pros:

Le charme, l'ambiance, la situation, la vue, le jacuzzi, le petit déjeuner...

2026-06-03 • via Nuitee
J
Joanne • couple • es
7
Overall an enjoyable stay
Pros:

Very central, lovely and clean, staff very friendly.

Cons:

Flies in the room when we arrived. Patio doors had been left open by housekeeping.
We have stayed in this room before but last time we couldn’t hear the lift! This time we could hear it probably until 1am and started again at 6.30am! Was a shame as I love the room we
Booked, unfortunately it kept me awake so we won’t be booking that room again.

2026-06-02 • via Nuitee
R
richard • solo_traveller • es
6
Locatie prachtig, hotel van middelmatige kwaliteit, prachtig interieur
Pros:

Ontbijt zie onder. Locatie was prachtig, in het centrum van de stad.

Cons:

Het ontbijt was uitgebreid maar wat warm hoorde te zijn was koud. Ik bood mij telkens bij opening om 7.30 aan wat voor mij al laat was gezien ik om 6h opsta. De kamer was klein oud en aan vernieuwing toe.

2026-06-02 • via Nuitee
C
Carmelo • couple • es
8
Localización ideal en un edificio. Hsitoeioco y mejor situado de la ciudad
Pros:

Desayuno escaso y poco saludable , todo mermeladas y poco frescos

Cons:

El buffet desayuno me pareció muy limitado , casi ausente de frescos (fruta y verdura )

2026-06-01 • via Nuitee
A
Alonso • couple • es
8
2026-06-01 • via Nuitee
L
Lapalma • solo_traveller • es
8
2026-06-01 • via Nuitee
M
Murray • solo_traveller • es
8
Pros:

Lovely position in the old town

Cons:

Nothing

2026-05-31 • via Nuitee
R
Rakel • couple • es
9
Un lugar donde pasar unos días a gusto sin gastarte un riñón.
Pros:

La ubicación es excelente y el patio interior es una auténtica maravilla.

Cons:

La habitación y la zona donde estaba necesita una buena reforma. Además no tenía AACC.

2026-05-31 • via Nuitee
J
Jose Carlos • solo_traveller • es
9
Un aniversario de boda en un lugar mítico y encantador.
Pros:

El encanto y la historia del hotel

2026-05-31 • via Nuitee
J
jorge • solo_traveller • es
5
Pros:

Ubicación en el centro.

Cons:

Habitación en muy mal estado.

2026-05-29 • via Nuitee
D
Darren • solo_traveller • ie
10
Pros:

Very comfortable and right in the heart of Puerto de la Cruz.

Also very close to some important historical sites in the town, a perfect location for those who want to explore nearby

2026-05-29 • via Nuitee
J
Julia • solo_traveller • pl
10
2026-05-28 • via Nuitee
R
Rüdiger • couple • lu
5
Einmal Suite ist genug.
Pros:

Frühstück gut: Buffet
Lage zentral. Kurze Wege zum Meer und zu Restaurants.

Cons:

Die gebuchte Suite war kahl, sehr sparsam eingerichtet, die Fenster der Kochecke mussten mit Zeitung beklebt werden um Einsicht zu verhindern. Im Eingangsbereich fehlten Gardarobehaken und wurden erst nach Reklamation angebracht. Auch im Bad fehlen Haken und Badetücher mussten über die Glas Abtrennung der Dusche geworfen werden
Reklamationen kamen nicht in der Rezeption an.

2026-05-26 • via Nuitee
W
Worsfold • solo_traveller • gb
10
Pros:

First time we arrived too the last day ,incredible staff welcome you and friendly. Will miss them all thank you.

Cons:

Everything from morning to night.

2026-05-23 • via Nuitee
B
Borstner • solo_traveller • es
1
Pros:

No me gustó.

2026-05-22 • via Nuitee
I
Ian • solo_traveller • gb
9
Will definitely return next year
Pros:

Very clean. Very friendly staff. Deserves more than 3 stars.

Cons:

Some areas are a little dated but a rolling renovation is in process. We noticed the difference/improvement from last year

2026-05-22 • via Nuitee
C
Christophe • couple • be
8
Vivement les prochaines vacances
Pros:

Emplacement parfait
Nourriture bonne
Vetuster de la chambre

Cons:

Le bruit
Vetuster de la chambre

2026-05-22 • via Nuitee