Hotel Juliet

Hotels
Independent
8 (54 reviews)
Av. Héroes 169, Entre Andador Efraín, Aguilar y Mahatma Gandhi, Centro, Chetumal, QROO, 77000 , Chetumal , MX

Facilities

Health or beauty spa nearby
Carport
Free WiFi
24-hour front desk
Garden
Luggage storage
Designated smoking area
Elevator
Safe-deposit box at front desk
Tours/ticket assistance
See all facilities

Review Highlights

Pros:
Excelente hotel
Cons:
Insufficient hand drying options
Low toilet water level for flushing

Categories

Cleanliness
7
Concerns about inadequate toilet flushing and overall cleanliness noted.
Service
9
Standard service for a hotel of this rating; could improve in offering amenities.
Location
8.5
No specific comments, but location is generally favorable.
Room Quality
8
No specific comments; assumed standard quality.
Amenities
7.5
Some amenities lacking, particularly in service items.
Value for Money
8
Overall value aligns with hotel offerings.
Food and Beverage
8
No specific comments; assumed average quality.
Overall Experience
8
Overall guest experience reflects a balanced impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:38

Property Description

Garden Views and Convenient Amenities
Take in the views of the garden and enjoy complimentary wireless internet and tour/ticket assistance. Satisfy your cravings with international cuisine at Arquelin or opt for room service. End your day with a drink at the bar/lounge.

Comfortable Accommodations
Stay in one of the 37 air-conditioned guestrooms with free WiFi and satellite TV. The private bathrooms feature rainfall showerheads and complimentary toiletries. Other conveniences include phones and complimentary bottled water.

Prime Location
Located in the heart of Chetumal, Hotel Juliet is steps away from the Museum of Maya Culture and Museo de la Ciudad, offering easy access to key attractions. Book now for a memorable stay!

Important information:

  • One child 10 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • No pets and no service animals are allowed at this property.
  • Parking height restrictions apply.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: CTM

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • General

    Individually-wrapped food options are available for breakfast

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

See all policies

Location

Guest Reviews

8
Based on 54 reviews
Cleanliness: 7
Service: 9
Location: 8.5
Room Quality: 8
Amenities: 7.5
Value for Money: 8
Food and Beverage: 8
Overall Experience: 8
H
HUGO family
8
Pros:

La atención por teléfono de Elizabeth fue excelente, el recepciónista con cara de pocos amigos, el internet malo, la ubicación genial. no hay tapete para el baño tienes que poder tu toalla en el piso y no nos quisieron dar otra toalla extra ni una botellita de agua adicionarl pese a que eramos 3 personas y solo dejan una.

2025-10-01 via Nuitee
R
Rosa Luz family
10
Pros:

Excelente hotel

2025-09-04 via Nuitee
K
Karina
4
Pros:

Super austeros, no saben qué la gente se seca la manos no te ofrecen nada para sacarte.
Los inodoros con poca agua para descarga.

2025-08-17 via Nuitee
Y
Yuridia
8
Pros:

El hotel está en el centro, bien ubicado. Las habitaciones son sencillas, cuentan con clima y son limpias.

2025-04-16 via Nuitee
D
Dave
10
Pros:

Only a 3 start hotel but it was clean, quiet and they allowed me to take possession of my room several hours before 3 pm. I had a very early flight and arrived at the hotel at 9 am. Was sleeping by 930. I’ll be back.

2025-04-04 via Nuitee
S
Susana family
10
Pros:

El dueño muy amable

2025-01-12 via Nuitee
A
Austria Paola Barradas family
2
Pros:

Pésima atención del recepcionista nocturno, llegamos a la reservación que había hecho y pagado para estancia de 2 noches, 2 habitaciones. Desde la llegada, a las 4.30am, después de muchas horas de viaje, nos aseguró que no había espacio para guardar el vehículo, cuando le comentamos que en la reservación señalaba que había estacionamiento, nos dijo: pues si pueden meterlo ahí y de reversa, si no, no.
Le dijimos que claro que podíamos, bajamos nuestras cosas, fuimos a las habitaciones 406 y 405, en la 406 no hubo ningún problema, tenía lo acordado, pero en la 405 no había agua caliente, el clima hacía ruido y el teléfono no funcionaba.
Tuvimos que bajar a comentarlo para pedir una solución y el señor dijo que dejáramos correr el agua, que así saldría eventualmente. Después de 20 mins con la llave abierta, le dijimos que subiera a ver y dijo que no dudaba pero que solo era recpecionista. Le pedimos nos cambiara de habitación que nos urgía bañarnos, y dormir y dijo que no podía resolver que a las 8am llegaría alguien y vería porque estaba lleno el hotel.
Ya para esto eran las 5.40am
Tuvimos que bañarnos así, dormir con ruido y a las 8am nos fueron a despertar que porque habían reportado la falta de agua.
Es una lástima que nos resolvieran al otro día, que nos ofrecieran otra habitación y descuento para otra ocasión, honestamente no creo regresar. Fue una muy mala experiencia.

2025-01-03 via Nuitee
M
Marla
10
Pros:

Clean
Safe
Good location

2024-12-15 via Nuitee
L
Louis
8
Pros:

Perfect location

2024-12-03 via Nuitee
F
FLOR ADRIANA PEÑA
8
Pros:

Su ubicación en el Centro de la Ciudad!

2024-08-17 via Nuitee
J
Jorge Javier
10
Pros:

Personal amable, checkin rápido, buena ubicación.

2024-08-07 via Nuitee
A
Arturo
8
Pros:

Ideal para descansar

2024-03-13 via Nuitee
A
Alba family_with_children
8
Pros:

I liked the staff, very friendly. Didnt like that wifi was not working most times.

2024-03-12 via Nuitee
S
Shumari
2
Not friendly Nor Accommodating
Pros:

The receptionist was not friendly, the reservations were missed from the books and he blamed that we booked late where he had stated moments prior that some people came in just a while ago. He also stated there was no difference in price for a standard room versus a suite which is false as we booked a standard and suite last time. Later on he gave only two towels per room, we had visited this hotel 2-3 weeks prior and they gave us 3 towels per room, it was a different receptionist at this time. The receptionist that gave bad service was Santiago, so be aware. We stayed one night in one room in the end because of his crappy service.

2024-02-12 via Nuitee
R
Robert
10
Pros:

Enjoy

2024-02-03 via Nuitee
R
ROGER CANCINO family_with_children
8
Pros:

Es agradable y tranquila, el personal amable.

2024-02-03 via Nuitee
M
Manuel
6
Muy limpio centrico pero camas algo duras
Pros:

Cerradura de la puerta no funcionaba pero enseguida nos cambiaron de cuarto, cama no muy cómoda

2024-01-31 via Nuitee
P
paola
2
Pros:

Terrible no lo recomiendo no hay internet no hay cable pesimo

2023-12-26 via Nuitee
C
Claudia
8
Pros:

El internet no llegaba a la habitación.

2023-12-22 via Nuitee
B
Benjamin
8
Pros:

Inexpensive. Internet was unusable in room, which meant the TV was unusable in the room, as there was no cable or local channels.

2023-10-29 via Nuitee