Hilton Garden Inn Murfreesboro

I booked my husband a reservation as he was going to be there for over two weeks.

We got a receipt on my email stating that he had checked out and it had another persons name on it. So he went to the front desk and spoke to Rebecca which she was very concerned for us as well. She did figure out it was someone in training. They had copied our entire reservation down to the payment method and made a reservation for someone else.
We ended up being very upset at first canceling all of our cards and reporting fraud.
However, my husband said she went above and beyond to make sure that everything was made right for our inconvenience and the scare we went through. I believe she gave him free breakfast and initially took money off his rate, but his company was paying for it so she said I know that won’t do any good so she offered him points which we received.

Since then, we have been back to the hotel multiple times and not had any issues! It is a nice hotel and anytime my husband came back from work and passed the person that helped us with all of this, she would always greet him saying “ Hello Mr. Dutton how are you doing today?”. Having someone greet you by your name every time they see you is just nice.

The money was refunded and she made it up to us tenfold. I don’t know how many times she apologize for our troubles and inconveniences, but that’s how it should be and I’m glad that we had her taking care of those issues because some people would’ve just brushed that off and kept the money for the hotel.

We will continue coming back being that my husband is on the road all the time because Hilton Garden Inn made a lasting impression on us regardless of the inconvenience as we initially had.

Thank you for being so kind 🙏

We came here for a date night, and were pleased with the stay. We especially liked the bar/restaurant downstairs. Good service, good drinks, and good food. The only thing I didn't particularly like was the size of the bathroom. While the shower was nice and spacious, the distance from the toilet to the shower, and the small amount of space in between the sink and the toilet was a little frustrating when trying to move around the bathroom. Also, the soap in the bathrooms in Hilton hotels lately smells like men's cologne...I would prefer something a little more "clean smelling/neutral" like the Zero products they stock the Hampton Inns with.

Was able to check in early, had a early wedding to go to

everything was neat and clean

Comfortable beds, tasty food, great convenience with store.

Love this hotel!!!!!
I stayed over the weekend. Rooms are nice but what made our stay even better was the amazing customer service!!!!!! There were a group of kiddos running around like crazy and I had a small experience with one of their moms.

The front desk rebecka handled it swiftly and assured us if we had anymore issues that it would be taken care of. We felt taken care of and heard. That to me is one of the most important things at a hotel.

Other than the little rascals I can’t complain. Bartender Eddie was really nice. My friend sat there and had a couple drinks and we had a nice conversation with him. Food is excellent!!!!!

We WILL be staying here again when we come back down.

Convenient location

Both the Rebeccas were amazing! (Yes they have two! One checked me in and one was my bartender!)

Rooms are clean, quiet and everyone is so friendly! I definitely will be back I just won’t make my reservation through a third party again. It’s a nightmare so if I were you call the hotel and ask to speak with someone directly. It will be so much easier & hassle free!

Easy access from the highway

Clean air room. Comfortable bed.

Very clean

Location. Room was nice