Holiday Inn Express and Suites Norman by IHG

Hotels
Holiday Inn Express
8 (452 reviews)
2500 Conference Drive , Norman , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Clean rooms
Cons:
Poor breakfast quality
Cleanliness issues
Amenities not well-maintained

Categories

Cleanliness
7.08
Some reviews mention moldy smells and inadequate cleanliness, impacting the overall impression.
Service
9.05
Staff was described as friendly and helpful in several reviews.
Location
9.59
Consistently good remarks on convenient location near shops and restaurants.
Room Quality
8.04
Rooms were noted to be clean but had issues including old furniture and uncomfortable pull-out beds.
Amenities
7.57
Amenities like the pool and hot tub were often mentioned as needing maintenance.
Value for Money
8.53
Value perception affected by issues with cleanliness and amenities.
Food and Beverage
5.58
Breakfast options received significant negative feedback for quality and presentation.
Overall Experience
8.55
Despite some negative points, overall stay experiences were positive with intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:06

Property Description

Delightful Amenities
Indulge in a daily breakfast of warm cinnamon rolls and fluffy pancakes at Holiday Inn Express and Suites Norman. Enjoy a refreshing dip in the heated indoor pool or unwind in your air-conditioned room with a cable TV and en suite bathroom.

Convenient Facilities
Stay active during your stay with access to the on-site fitness center or explore nearby attractions like Riverwind Casino, Fred Jones Jr Museum of Art, and Oklahoma Memorial Stadium. Benefit from free WiFi, parking, and a prime location just 20 km from Will Rogers World Airport.

Relaxing Retreat
Experience comfort and convenience at our Norman hotel, where every detail is designed to enhance your stay. Book now and make unforgettable memories at Holiday Inn Express and Suites Norman.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OKC

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 452 reviews
Cleanliness: 7.08
Service: 9.05
Location: 9.59
Room Quality: 8.04
Amenities: 7.57
Value for Money: 8.53
Food and Beverage: 5.58
Overall Experience: 8.55
A
Amanda family_with_children us
8
2026-08-17 via Nuitee
K
Kenneth family_with_children us
4
Would not stay here again until they fix things. Would not recommend to anyone
Pros:

Front desk staff were nice and somewhat accommodating.

Cons:

Food was terrible. The lady working breakfast wasn’t very nice. They were booked solid
Ran out of eggs, Milk and pancake machine broke.
Orange juice and fruit punch were awful.
Pool was over filled and freezing cold.
Jacuzzi was out of order.

2026-08-17 via Nuitee
J
JOHN family_with_children us
3
Pros:

Breakfast

Cons:

For a reservation for 3 adults, I did not expect to have plastic on one bed, and the stopper did not work in the sink.

2026-08-03 via Nuitee
M
Martinez solo_traveller us
1
Bad weekend
Pros:

Nothing

Cons:

Everything they gave our room to another guest who was already in the room so we had to go back downstairs and yes we had to take the stairs with all our luggage because the elevators weren't working all weekend there was issues with the elevators getting stuck our room was clean location was good breakfast was nasty and they ran out of towels and there was never any staff around to help with issues

2026-08-03 via Nuitee
S
stephen solo_traveller us
3
2026-07-25 via Nuitee
C
Christian family_with_children us
6
Pros:

Breakfast was great, tables and food stations were clean. Room was quiet.

Cons:

Bedframe was broken, but had driven 13 hours amd gotten in very late, so made it work. Some work had been done to the room, so assumed the broken bed frame was due to previous guest damage.

2026-07-23 via Nuitee
R
Robert couple us
1
Cons:

Room had no AC we didn’t stay there

2026-07-18 via Nuitee
H
Heather couple us
1
Pros:

When I arrived at the hotel, they could not locate my booking reservation although I had received a confirmation email from Booking.com so we decided just to book me directly there on site cause after 10 or 15 minutes the hotel still could not locate my reservation. I ended up being charged twice by booking.com so there must’ve been a glitch with the system that day plus the direct booking at the hotel I reached out multiple times and cannot get anybody to refund me or even credit me a night at the hotel or two actually since I paid for one night three separate times, but Booking.com nor the hotel has tried to remedied the issue

2026-07-17 via Nuitee
R
Randall family_with_children us
3
we should have stayed somewhere else.
Pros:

did not eat the breakfast, location was ok

Cons:

the faucet in the bathroom was clogged. Could not get it fixed until the day we checked out.

2026-07-07 via Nuitee
N
Nicole couple us
7
2026-07-07 via Nuitee
T
Troy solo_traveller us
8
Pros:

Everything was awesome

Cons:

Blanket was torn

2026-07-06 via Nuitee
A
Andrea couple us
8
Pros:

I left my ipad there by accident and housekeeping turned it in to the front office. They kept it until I could come back a week later which I appreciated.

2026-06-24 via Nuitee
M
Mark solo_traveller ie
9
2026-06-22 via Nuitee
T
tottress solo_traveller us
10
Pros:

Everything was great!!

Cons:

Everything was great they went above and beyond

2026-06-16 via Nuitee
C
Cynthia couple us
10
Nice and clean property with friendly staff!
Pros:

Nice and clean property with friendly staff. The location is convenient for OU family weekend, since it is a short drive to campus.

Cons:

No complaints

2026-06-06 via Nuitee
S
Shannon family_with_children us
8
Will be back
Pros:

Very clean except the mattress on the couch bed.

Cons:

The mattress on the couch bed had lots of stains and the hot tub didn’t work.

2026-06-04 via Nuitee
J
Janet family_with_children us
7
It was ok.
Pros:

Convience

Cons:

Hot tube didn’t work , could have been cleaner. Dead bugs in hallway

2026-05-30 via Nuitee
R
Ruby couple us
8
2026-05-30 via Nuitee
K
kelly solo_traveller us
10
Pros:

We always stay at a Holiday inn express when we travel.

Cons:

I was on first floor and ice was on second floor. Didn't really want to take an elevator to go get ice being so late.

2026-05-21 via Nuitee
M
Margaret couple us
10
2026-05-18 via Nuitee