Holiday Inn Express and Suites Norman by IHG

Hotels
•
Holiday Inn Express
8 (433 reviews)
2500 Conference Drive , Norman , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Clean rooms
Cons:
Poor breakfast quality
Cleanliness issues
Amenities not well-maintained

Categories

Cleanliness
7.08
Some reviews mention moldy smells and inadequate cleanliness, impacting the overall impression.
Service
9.05
Staff was described as friendly and helpful in several reviews.
Location
9.59
Consistently good remarks on convenient location near shops and restaurants.
Room Quality
8.04
Rooms were noted to be clean but had issues including old furniture and uncomfortable pull-out beds.
Amenities
7.57
Amenities like the pool and hot tub were often mentioned as needing maintenance.
Value for Money
8.53
Value perception affected by issues with cleanliness and amenities.
Food and Beverage
5.58
Breakfast options received significant negative feedback for quality and presentation.
Overall Experience
8.55
Despite some negative points, overall stay experiences were positive with intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:06

Property Description

Delightful Amenities
Indulge in a daily breakfast of warm cinnamon rolls and fluffy pancakes at Holiday Inn Express and Suites Norman. Enjoy a refreshing dip in the heated indoor pool or unwind in your air-conditioned room with a cable TV and en suite bathroom.

Convenient Facilities
Stay active during your stay with access to the on-site fitness center or explore nearby attractions like Riverwind Casino, Fred Jones Jr Museum of Art, and Oklahoma Memorial Stadium. Benefit from free WiFi, parking, and a prime location just 20 km from Will Rogers World Airport.

Relaxing Retreat
Experience comfort and convenience at our Norman hotel, where every detail is designed to enhance your stay. Book now and make unforgettable memories at Holiday Inn Express and Suites Norman.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OKC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 433 reviews
Cleanliness: 7.08
Service: 9.05
Location: 9.59
Room Quality: 8.04
Amenities: 7.57
Value for Money: 8.53
Food and Beverage: 5.58
Overall Experience: 8.55
J
Jani • family_with_children • us
2
They need to be better with customer service
Cons:

We got the room and I had my children with me. Neither of the tvs worked. Went to the front desk and she admitted they knew that they didn’t work. Finally was able to move rooms. It was a hassle. The hot tub hasn’t worked in almost a month. The guy in the front the next morning wasn’t friendly nor helpful.

2026-05-01 • via Nuitee
R
Rayanne • solo_traveller • us
10
Pros:

Convenient, friendly staff and great location.

2026-04-21 • via Nuitee
H
Hatter • couple • us
10
2026-04-20 • via Nuitee
O
Otto • solo_traveller • us
10
Nice room, smelled great, nice breakfast
Pros:

Clean and new

Cons:

Elevator broken

2026-04-10 • via Nuitee
C
Chica • family_with_children • us
10
Great place to stay
Pros:

The room was clean and nice. Love the indoor pool. Breakfast is good like always

2026-04-06 • via Nuitee
T
Tabbymama • Family
4
The breakfast was the only redeeming factor...
Pros:

My daughter had reserved multiple rooms at this hotel for out-of-town guests to stay during her wedding the weekend of March 21, '26. These guests included her many friends and family. The 3 family rooms were NOT tended to, at all. One room had missing lightbulbs in the lamps. Another had holes all over the walls and what looked to be a defunct, carbon monoxide detector. My room was filthy; stains of blood or feces on the shower curtain. A leaking bathtub that spilled water under the wall and soaked the bedroom. Spots that hadn't been dusted in ions. A broken coffee machine that was never replaced, for the front desk said, "We're phasing them out". A missing coffee table in the suite living room. Empty soap & shampoo bottles. Outside of the rooms only 1 elevator worked. Only 2 ice machines worked in a hotel of 4 floors. The pool was filthy & unusable. Doors that couldnt' be accessed from the outside, for the keyfab machines were broken. Plus, a night attendent who turned all the lights off at the front desk, to appear no one was there to help guests, while he was hunched over in the corner doing nothing but scrolling on his phone. I gave this hotel 2 stars for the breakfast provided was always warm & fresh, even if parts of the dining room hadn't been dusted in years. This hotel should really just shut down, sell and find a buyer who is really interested in hospitality. Should we need a group block of rooms in Norman, again? It will NOT be this Holiday Inn Express.

2026-03-30 • via Tripadvisor
R
Rozmeri • extended_group • us
10
Pros:

I like it all

Cons:

Well my room was not clean for two days due to shortage of staff--only towels were given.

2026-03-25 • via Nuitee
D
Daniel • family_with_children • us
8
All around a good place to stay
Pros:

Everything

Cons:

Good location

2026-03-23 • via Nuitee
L
Lori • family_with_children • us
10
Pros:

Easy access to the interstate, great breakfast, clean rooms, comfortable bed

Cons:

Nothing....all was great

2026-03-22 • via Nuitee
R
Robert • couple • us
10
We needed a quick, easy stay for our whole family, and this hotel exceeded expectations! The pool was a hit, the breakfa
Pros:

Located near restaurants and stores so we didn't have to go far to buy our amenities needed.

Cons:

Not sure if there was anything to pick apart.

2026-03-20 • via Nuitee
H
Harris • family_with_children • us
10
Pros:

Beautiful spacious room, Breakfast, parking, staff.

Cons:

No air conditioning in fitness room.

2026-03-04 • via Nuitee
A
Amy • family_with_children • us
10
2026-02-22 • via Nuitee
C
Catherine • family_with_children • us
10
Pros:

Everything as expected!!

Cons:

The parking.

2026-01-31 • via Nuitee
B
Betty • couple • us
1
2026-01-28 • via Nuitee
B
BOREY • couple • us
10
2026-01-25 • via Nuitee
A
Amber • couple • us
7
2026-01-22 • via Nuitee
K
Kay M • family_with_children • us
10
Better than Hilton
Pros:

Everything staff was super nice and knowledge

Cons:

Pool isn't open 24-7

2026-01-21 • via Nuitee
H
Heather • couple • us
10
2026-01-21 • via Nuitee
J
Jeffrey • couple • us
10
2026-01-20 • via Nuitee
C
Courtney • family_with_children • us
9
2026-01-19 • via Nuitee