Holiday Inn Express and Suites Norman by IHG

Hotels
•
Holiday Inn Express
7.4 (326 reviews)
2500 Conference Drive , Norman , US
+1 405-928-5300

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Central location (close to shopping, restaurants, college/university, interstate)
Several staff/front desk members were described as friendly and accommodating
Some guests reported quiet rooms and clean dining stations
Cons:
Cleanliness issues (stained/dirty towels, wet carpet, torn blanket)
Breakfast and F&B problems (ran out of items, poor quality, unfriendly staff at breakfast)
Broken/non-functional amenities (elevators, cold/overfilled pool, jacuzzi out of order)
Room maintenance problems (broken bedframe, no AC in a room, clogged faucet)
Reservation/booking errors and double charges with poor follow-up

Categories

Cleanliness
6.6
Multiple guests reported cleanliness issues: dirty/brown-stained towels, wet carpet, rooms that 'didn't feel that clean', ran out of towels, and a torn blanket — cleanliness is below expectation for the brand.
Service
9
Many front-desk staff were described as friendly and accommodating and several guests noted helpful interactions; however, there are reports of management being unreceptive and periods with little staff availability. Overall staff interactions were often positive despite operational/management gaps.
Location
9.6
Consistently praised: central location, close to shopping, restaurants, the college/university and easy access to the interstate — one of the strongest aspects of guest feedback.
Room Quality
6.4
Frequent room problems reported: broken bedframes, plastic on beds, non-working AC in at least one room, clogged faucet, bedding/upkeep described as 'disgusting' in some cases; other guests had quiet, acceptable rooms — results are mixed but below ideal.
Amenities
6.2
Several amenity failures noted: elevators out of order or getting stuck, pool described as overfilled and freezing, jacuzzi out of order, plus inconsistent housekeeping availability — amenities reliability is a concern.
Value for Money
7.4
Standard quality for this hotel tier
Food and Beverage
6
Breakfast quality and availability were common complaints: ran out of eggs/milk, pancake machine broken, limited/poor juice options, staff at breakfast described as unfriendly by some; a few guests reported good/clean breakfast areas, but overall F&B was below expectation.
Overall Experience
8
Mixed overall: the location and many helpful staff improve stays for some guests, but operational problems (reservations, elevators), cleanliness lapses, room issues and inconsistent breakfast/service led others to have poor experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 19:14

Property Description

Delightful Amenities
Indulge in a daily breakfast of warm cinnamon rolls and fluffy pancakes at Holiday Inn Express and Suites Norman. Enjoy a refreshing dip in the heated indoor pool or unwind in your air-conditioned room with a cable TV and en suite bathroom.

Convenient Facilities
Stay active during your stay with access to the on-site fitness center or explore nearby attractions like Riverwind Casino, Fred Jones Jr Museum of Art, and Oklahoma Memorial Stadium. Benefit from free WiFi, parking, and a prime location just 20 km from Will Rogers World Airport.

Relaxing Retreat
Experience comfort and convenience at our Norman hotel, where every detail is designed to enhance your stay. Book now and make unforgettable memories at Holiday Inn Express and Suites Norman.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OKC

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.4
Based on 326 reviews
Cleanliness: 6.6
Service: 9
Location: 9.6
Room Quality: 6.4
Amenities: 6.2
Value for Money: 7.4
Food and Beverage: 6
Overall Experience: 8
S
Stormy • couple • us
10
it was perfect
Pros:

perfect location to the attractions we were visiting

Cons:

nothing

2026-10-26 • via Nuitee
A
Amanda • couple • us
8
Great location in Norman, be prepared to not check in at accurate time.
Pros:

Central location, close to shopping and restaurants, and easy access to the interstate

Cons:

Arrived at check- in time and informed my room was not ready. After waiting 30 minutes, I was told it was still not ready. I left for a birthday party to come back two hours later and informed that a room was ready but not the one I booked , “I have one exactly like it”. I was told over and over I’m the only person here and I can only do what I can.

2026-10-26 • via Nuitee
A
Angelica • family_with_children • us
10
2026-10-18 • via Nuitee
S
Steve • solo_traveller • us
3
Pros:

Most of the staff is amazing it's conveniently located unfortunately new management changes have deteriorated a lot of what we used to love about this place

Cons:

We had dirty towels in our room that look like they have brown stains on them the manager was not receptive the morning breakfast which was supposed to close at 9:30 stop making new food at 8:45 many things were out and empty I have pictures to support spoke with a new manager named Brandy and she is well over her head trying to run that location they need to make some changes in order to get back to the level of expectation and standards that they used to have

2026-09-10 • via Nuitee
T
Thomas • couple • us
5
Pros:

Location is good although it was surprising how early all the local restaurants closed on a Friday night after a University of Oklahoma football game

Cons:

Carpet was wet in our room
Room didn't feel that clean
Room not as functional as Holiday Inn Express standard

2026-09-09 • via Nuitee
M
Melissa • extended_group • us
8
2026-09-07 • via Nuitee
J
Jani • solo_traveller • us
10
2026-09-04 • via Nuitee
B
Bradley • family_with_children • us
6
2026-09-03 • via Nuitee
K
Khristina • couple • us
3
Did the job. Wouldn’t recommend
Pros:

How close it was to the college

Cons:

The fact the elevators didn’t work, the breakfast options and quality were subpar, the bedding and upkeep were disgusting

2026-08-30 • via Nuitee
K
Kenneth • family_with_children • us
4
Would not stay here again until they fix things. Would not recommend to anyone
Pros:

Front desk staff were nice and somewhat accommodating.

Cons:

Food was terrible. The lady working breakfast wasn’t very nice. They were booked solid
Ran out of eggs, Milk and pancake machine broke.
Orange juice and fruit punch were awful.
Pool was over filled and freezing cold.
Jacuzzi was out of order.

2026-08-17 • via Nuitee
A
Amanda • family_with_children • us
8
2026-08-17 • via Nuitee
J
JOHN • family_with_children • us
3
Pros:

Breakfast

Cons:

For a reservation for 3 adults, I did not expect to have plastic on one bed, and the stopper did not work in the sink.

2026-08-03 • via Nuitee
M
Martinez • solo_traveller • us
1
Bad weekend
Pros:

Nothing

Cons:

Everything they gave our room to another guest who was already in the room so we had to go back downstairs and yes we had to take the stairs with all our luggage because the elevators weren't working all weekend there was issues with the elevators getting stuck our room was clean location was good breakfast was nasty and they ran out of towels and there was never any staff around to help with issues

2026-08-03 • via Nuitee
S
stephen • solo_traveller • us
3
2026-07-25 • via Nuitee
C
Christian • family_with_children • us
6
Pros:

Breakfast was great, tables and food stations were clean. Room was quiet.

Cons:

Bedframe was broken, but had driven 13 hours amd gotten in very late, so made it work. Some work had been done to the room, so assumed the broken bed frame was due to previous guest damage.

2026-07-23 • via Nuitee
R
Robert • couple • us
1
Cons:

Room had no AC we didn’t stay there

2026-07-18 • via Nuitee
H
Heather • couple • us
1
Pros:

When I arrived at the hotel, they could not locate my booking reservation although I had received a confirmation email from Booking.com so we decided just to book me directly there on site cause after 10 or 15 minutes the hotel still could not locate my reservation. I ended up being charged twice by booking.com so there must’ve been a glitch with the system that day plus the direct booking at the hotel I reached out multiple times and cannot get anybody to refund me or even credit me a night at the hotel or two actually since I paid for one night three separate times, but Booking.com nor the hotel has tried to remedied the issue

2026-07-17 • via Nuitee
R
Randall • family_with_children • us
3
we should have stayed somewhere else.
Pros:

did not eat the breakfast, location was ok

Cons:

the faucet in the bathroom was clogged. Could not get it fixed until the day we checked out.

2026-07-07 • via Nuitee
N
Nicole • couple • us
7
2026-07-07 • via Nuitee
T
Troy • solo_traveller • us
8
Pros:

Everything was awesome

Cons:

Blanket was torn

2026-07-06 • via Nuitee