Hotel Novo

Hotels
Independent
8 (100 reviews)
100m N. del Hospital San Juan de Dios, Calle 14 Av Central y Primera, San José, San Jose , San José , CR

Facilities

Free breakfast
Meeting rooms
Free WiFi
24-hour front desk
Luggage storage
Designated smoking area
Elevator
Free breakfast
Safe-deposit box at front desk
Multilingual staff
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Comfortable beds
Cons:
Limited parking
Expensive breakfast
No spa services

Categories

Cleanliness
7.5
Guests consistently mentioned cleanliness as a positive aspect.
Service
8.3
Service was generally appreciated, although a few guests had complaints about wait times.
Location
8.1
The hotel is located in close proximity to many key landmarks and public transport.
Room Quality
7.8
Rooms were spacious and comfortable, although some guests mentioned minor maintenance issues.
Amenities
7.2
The amenities provided were satisfactory, with some guests highlighting the gym and pool, while others mentioned the lack of spa services.
Value for Money
6.9
Some guests felt that the price was a bit high for the services offered, while others thought it was reasonable given the location.
Food and Beverage
7.3
Breakfast and restaurant services were generally well-received, although a few guests thought there could be more variety.
Overall Experience
8
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-03 16:26

Property Description

Convenient Amenities
Make the most of complimentary wireless internet, tour assistance, and on-site dining at the hotel's restaurant. The bar/lounge is perfect for relaxing with a favorite drink. Start your day with a complimentary cooked-to-order breakfast.

Business and Services
Enjoy access to a 24-hour business center, dry cleaning services, and a round-the-clock front desk for your convenience.

Room Features
Unwind in one of the 23 air-conditioned rooms with LED TVs and refrigerators. Stay connected with free Wi-Fi and enjoy satellite TV programming. The private bathrooms come with complimentary toiletries.

Experience the heart of San José by booking your stay at Hotel Novo and enjoy a central location near major attractions. Reach out to us to make your reservation today!

Important information:

  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJO

Property Policies

  • Pets

    Pets not allowed

  • General

    Individually-wrapped food options are available for dinner

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Individually-wrapped food options are available for breakfast

See all policies

Location

Guest Reviews

8
Based on 100 reviews
Cleanliness: 7.5
Service: 8.3
Location: 8.1
Room Quality: 7.8
Amenities: 7.2
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 8
A
Alana
8
Hotel all fine!
Pros:

The Hotel Novo was as described, great staff, hotel could do with some tlc but I was only one night here arriving late from the airport and heading to the Pacific next day. Room was clean, bed was comfy, WiFi worked fine and breakfast was much appreciated. Couldn't adjust the air con but that could have been user error from my side. Can't really complain from a price/quality point of view. Also there was no noise but I was not on the street side. Really handy if you are using the bus station.

2025-02-26 via Nuitee
J
John
6
Pros:

It was ok for the price. Breakfast was ok.
It's in a dodgy area, so don't go outside after dark on your own and keep phones, jewellery and valuables out of sight

2025-02-02 via Nuitee
D
Dany partner
8
Pros:

Very well located. Closed by parking are very expensive. Quite noisy between 5AM and midnight (note that i live country side). price is good for the location

2025-01-25 via Nuitee
M
manton
10
Pros:

Staff is very nice and food is great

2025-01-23 via Nuitee
H
hector de jesus
8
Pros:

Nice hotel, to stay one night. The area doesn't look very safe

2025-01-18 via Nuitee
C
Charles partner
10
Pros:

Loud traffic early in the morning and loud music in the evening.

2025-01-12 via Nuitee
S
Stan
2
Pros:

The Hotel is located in the worst part of San Jose, there were people sleeping on the sidewalks which was piled with garbage, you were warned not to go out the Hotel during the night, I requested a refund of part of the fees, but they refused, I spent three nights and had to move to a safer area in San Juan, San Jose.

2024-12-27 via Nuitee
N
Nicholas
6
Average: not too bad, not too good
Pros:

It sufficed. Some of the fixtures and fittings (electrical sockets) did not work, could be cleaner, a bit run down and in a run down neighbourhood. Not too bad a place, also not too good

2024-12-27 via Nuitee
V
Verified traveler
10
Pros:

Great staff. The only con was the low water pressure in the shower. Bear in mind that there's constant music from shops around during the whole day, if your room faces the street (it didn't matter to me in general, just when I had online meetings 😂)

2024-12-07 via Nuitee
W
Wing
8
Pros:

Right around the corner of the hotel is the central avenue. There are museums, parks, central market on both sides of the avenue. I can walk to them in less than 30 mins. It is also closed to various bus stations, such as the NICA, TICA and Terminal 7.10. In the night time, I prefer to take UBER.
The staff are very nice. The hotel provided breakfast. The room is exactly same as the pictures.

2024-12-06 via Nuitee
Y
Yomira Yanina
8
Pros:

Muy centrico , todo está Serca mcdonald's , el parque , almacenes , restaurante

2024-12-03 via Nuitee
V
Verified traveler
8
Comfortable stay
Pros:

We had a very comfortable stay and the breakfast was excellent. It was perfect for what we needed and at a good price. The safe and one of the lights didn’t work. As it’s central, it is noisy in the mornings.

2024-11-30 via Nuitee
C
Carlos
8
Pros:

Its an ok place to stay at for 50 dlls a night. Beware that it is located at the very downtown of San Jose so besides the fact that fortunately I didnt go through any inconvenieces it still seemed somewhat unsafe specially if you are traveling with your girlfriend or kids. Dont expose them.

Tourist locations are located nearby, I walked to those. Hotel functions were ok except for the fact that the water was coming out warm instead of hot. The staff was attenentive and helpful

2024-09-04 via Nuitee
S
Shawntez
8
Pros:

Great place to stay if you want to get a real feel for San Jose. It’s not super pretty but I felt safe and it had everything I needed

2024-09-03 via Nuitee
J
Joanne
10
Great value in a great location.
Pros:

We took the local bus from San Jose airport to the Tuasa bus station. Just a short walk from the station brought us to Novo hotel, which is located in the thick of the city. Walking from the hotel to the National Museum and other sights was easy and interesting, with shops, buskers and street sellers to explore on the way. The hotel itself is a little dated, but our room was big with a comfortable bed, got walk - in shower, fridge, good a/c and TV. The 24 hour reception gave us easy check out when we left at 5am to catch the bus back to the airport. This was a great place to stay in San Jose.

2024-08-18 via Nuitee
E
Elisabeth partner
10
Pros:

Great location! You can walk to nearby shops, parks, restaurants, and a bus station that goes to the airport. I love that we can leave our luggage and they have a place to hold it so we can drop our car off. The on-site restaurant is delicious and the staff are friendly and helpful. The room was clean and the bed was comfy. The street traffic can get a little noisy but I can easily fall back asleep. I have stayed here before and will continue to do so in the future.

2024-08-14 via Nuitee
T
Travis partner
8
Pros:

A very basic but clean and friendly hotel. It is very close to the bus stations (ex: Tuaso bus to the airport)....2 minutes walk with luggage. The hotel is in the downtown, central market areas....lots of butcher shops, clothes shopping, fast food, and casinos. The breakfast is simply but good. The staff is friendly and professional. No luxury but safe, clean, and friendly.

2024-08-10 via Nuitee
C
Christopher
10
Pros:

Hotel Novo is a plain, decent hotel. Everything works. The staff is friendly and helpful. Good rates, with a good breakfast included. The neighborhood is typical of a busy city. Best of all, the hotel is around the corner from Avenida Central, a long, lively pedestrian mall that includes the vibrant Mercado Central.

2024-07-31 via Nuitee
C
Christopher partner
10
Pros:

The hotel is reliable and functional. The staff were friendly and helpful. The block in front of it isn't that great, but it's around the corner from the pedestrian mall that leads to the mercado and other shopping, food, and drinks. Very convenient. Good value.

2024-07-14 via Nuitee
N
Nina Krishna friends
6
Pros:

Near central market

2024-07-14 via Nuitee