Holiday Inn Express London - ExCel by IHG

Hotels
•
Holiday Inn Express
8.4 (6417 reviews)
1018 Dockside Road , London , gb

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Good breakfast
Cons:
Unclean bathrooms
Dirty carpets
Limited food options

Categories

Cleanliness
7.79
Some reviews mentioned dirty carpets and unclean bathrooms.
Service
9.26
Staff provided outstanding service and were friendly and helpful, particularly Cleo, Denise, and Priya.
Location
8.8
Conveniently located near train and bus stations, though a bit remote from major attractions.
Room Quality
8.25
Generally good, although some rooms had strange smells.
Amenities
8.28
Well-stocked bar and decent breakfast options, but missing some items.
Value for Money
8.24
Overall value commensurate with the service and facilities provided.
Food and Beverage
7.79
Food was sometimes not up to expectations, with reviews mentioning limited breakfast options.
Overall Experience
8.76
Despite some issues, the stay was overall enjoyable with notable interactions with the staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:53

Property Description

Convenient Location
Situated in the heart of London's Docklands, Holiday Inn Express London - ExCel is just minutes away from ExCel and London City Airport, making it a prime choice for travelers seeking accessibility.

Comfortable Accommodation
Guests can enjoy a range of room types, all equipped with modern amenities such as air conditioning, flat-screen TVs, and en suite facilities, ensuring a comfortable stay for all visitors.

Dining and Entertainment
Indulge in the complimentary Express Start Breakfast featuring 4 hot dishes, relax at the on-site bar and terrace offering a diverse menu, and catch live sports on Sky TV. Additionally, various dining options are within walking distance for added convenience.

Ready to experience comfort and convenience at Holiday Inn Express London - ExCel? Book your stay now for a memorable London getaway.

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

A damage deposit of £50 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LCY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for £30 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 16 per day.

Location

Property Video

Property Accessibility

Total Disability Score: 80.14
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 157
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 6
  • Room Max Guests Number: 2
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
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Guest Reviews

8.4
Based on 6417 reviews
Cleanliness: 7.79
Service: 9.26
Location: 8.8
Room Quality: 8.25
Amenities: 8.28
Value for Money: 8.24
Food and Beverage: 7.79
Overall Experience: 8.76
M
Matthew • solo_traveller • ie
5
Shower curtain absolutely stinks - badly needs changing! Rooms are very basic
Pros:

Location is good for city airport and the dlr

Cons:

Rooms are very basic (think travel lodge), they work and are ‘functional’
A desk would be nice though

2026-05-16 • via Nuitee
F
Faty • solo_traveller • fr
6
Accueil et satisfaction client à améliorer
Pros:

La situation pour un évènement à Excel London.
Le confort du lit de la chambre.

Cons:

L'accueil désastreux à la réception.
La difficulté de disposer de la chambre avant 14h alors que l'hôtel était loin d'être plein.
Il a fallu négocier longuement sans résultat !!! Puis la réceptionniste m'a demandé de remplir préalablement l'adhésion au programme fidélité à la suite de quoi la chambre était devenue disponible.
En raison d'un départ très tôt, je ne pouvais pas prendre le petit déjeuner sur place. J'ai donc demandé un panier petit déjeuner. Ce panier petit-déjeuner était catastrophique : quelques mini viennoiseries + fruit et c'est tout ! Décevant !

2026-05-16 • via Nuitee
C
Claudia • solo_traveller • ch
9
2026-05-15 • via Nuitee
P
Pierre-Eric • solo_traveller • fr
9
2026-05-15 • via Nuitee
S
Shyamal • solo_traveller • in
8
2026-05-14 • via Nuitee
B
Bartosz • couple • gb
9
Pros:

Quiet and peaceful location, with a DLR station right next door.

Cons:

Same breakfast every day. Small selection. Only English breakfast.

2026-05-13 • via Nuitee
A
Andrei • extended_group • bg
8
Convinient location, walking distance to Excel
Pros:

Clean room, good size, walking distance to Excel.

Cons:

Breakfast was OK, but 3 of the 4 mornings there was no continental breakfast, just English one.

2026-05-12 • via Nuitee
J
Joanne • couple • gb
8
2026-05-12 • via Nuitee
A
audrius • couple • gb
10
2026-05-12 • via Nuitee
S
Steve • couple • gb
10
Perfect location, great hotel and staff
Pros:

Perfect location for London City airport, Dockkands, Excel and London

Cons:

Nothing

2026-05-12 • via Nuitee
A
Adrian • solo_traveller • gb
9
Pros:

Friendly, helpful staff, good range of food, good breakfast, onsite, secure parking.

2026-05-11 • via Nuitee
L
Linda06 • solo_traveller • ch
8
Clean and comfortable city airport hotel
Pros:

The hotel was easily reached from City airport within a 15-20 min walk. The room was clean and comfortable, staff friendly and the breakfast buffet offered a good choice.

2026-05-11 • via Nuitee
J
Jeremy • couple • gb
9
The staff were extremely helpful, all teams were exceptional, thank you, and Cleo the bar staff was excellent! I will be
Pros:

The room was clean, ready for early check in, which we took up.
The location was great.

Cons:

No fan, I ask at reception ?
Not enough space to put your clothes away ( draw space).

2026-05-11 • via Nuitee
M
Mandy • couple • gb
10
2026-05-11 • via Nuitee
S
shanmugalingam • family_with_children • fr
10
Pros:

L’emplacement et Parking un peu plus cher!
Petit déjeuner super! Sur tout Mme Vira nous a bien accueilli Merci beaucoup 🙏

2026-05-11 • via Nuitee
S
Sascha • solo_traveller • de
8
2026-05-10 • via Nuitee
D
David • extended_group • gb
10
2026-05-10 • via Nuitee
S
Stuart • couple • gb
9
2026-05-10 • via Nuitee
A
Andreia • couple • de
6
2026-05-10 • via Nuitee
F
Fabiola Isabel • solo_traveller • mx
8
Pros:

Sus alrededores. El pero es cuándo oscurece para ir al Hotel, el camino no está alumbrado y si da miedo cuándo bajas del tren al hotel. El

Cons:

El baño olía feo, cómo si no lo lavaran. 😏

2026-05-10 • via Nuitee