Hotel Indigo Pittsburgh East Liberty by IHG

Cute

The Location and the Breakfast was wonderful.

Location

On January 9th, I checked into the IHG Holtel East Liberty in Pittsburgh, Pennsylvania. I stayed until January 14th.

During my stay this past summer, I noticed significant lapses in cleanliness, including stains on the bedspread from previous guests and a dirty shower upon check-in. Unfortunately, these issues persisted during my most recent visit. I found it necessary to specifically request that my room be vacuumed and mopped and that the beds be made - services that should be standard for any guest. I want to clarify that while a Thai tea was accidentally spilled on the bed while I was working on my doctoral research, this was an isolated accident and not an intentional act. I have consistently tipped the housekeeping staff and expressed my gratitude for their work, as my only goal was to return to a hygienic environment.

Beyond cleanliness, I contracted food poisoning after eating their chicken and fries. Later, a staff member informed me that their grease hadn’t been changed. This raised serious concerns about the safety and security of the premises. I also encountered two individuals who seemed to be unauthorized guests inside the building. One was using a knife to open food in a common area, while the other was yelling at the bar attendant. These encounters created an unsafe and unprofessional environment. When I asked the cleaning person to take the trash, she responded that it was my personal belongings.

Most disturbing, however, was my interaction with the front desk manager, Ryan. When I requested change for the laundry facilities, Ryan informed me he could not open the safe and demanded I use my bank card in the machine. When I declined, I asked about the professional relationship between my institution and the hotel. Ryan responded by stating that my school spends enough money that, if he were to call them, I would be "put in my place." and that is exactly what he did. This comment was threatening, unprofessional, and entirely unacceptable. And that was when I called Dr. Pat Lee. and told me that they called my school and told them that they no longer wanted me to stay at this hotel. I posted my complaint on Google. Someone started slandering me. Someone responded, identifying themselves as the owner, and proceeded to post lies about my stay, my relationship with my colleagues, and my institution itself. For example,
1. Contrary to the claim that I refused to leave the room during cleaning, I simply asked if I could remain and work while the staff member was present. During this time, the staff member and I engaged in a pleasant conversation about food, diet, and chronic illness. Although a staff member named "Raggy" offered to launder my clothes, I declined the offer. I was later confused when they questioned why I had supposedly asked for my items to be washed.
2. Regarding the tea on the bed: I purchased the tea from a restaurant at 9:00 PM, brought it back to my room, and accidentally spilled it while I was working.

Reasons why I felt physically unsafe:
1. The presence of staff members' partners and relatives loitering in the hotel hallways.
2. Persistent stalking and harassment from an individual named Ryan.
3. Unauthorized individuals using a key to open and close my door while I was inside the room.
4. The slandering of my reputation to my academic institution.
5. I saw moments of prostitution in a lobby and hallways of the hotel

Furthermore, I must note that I observed a palpable sense of racial indifference and racial microgreesions from both the parking attendant and Ryan. As a minister and a scholar, I hold myself to a high standard of conduct; I was never aggressive, I remained polite, and I followed all protocols. To be met with such hostility and bias is a significant departure from the hospitality I expect.

We paid for valet parking. Asante was awesome! Great guy and very helpful and fun.
We went without bath towels for a day. I called down and they said there would be some soon.
After 2 hours, i showered and dried off with hand towels. After talking with the manager at the desk (long beard) He said he would get some up to our room. They never came. The next morning, I went down and talked to a different manager.

As I was talking about this, Reggie overheard it and ran immediately for towels and other cloths and brought them up. Reggie was extremely responsive and helpful. The front desk people, not so much.

Very much liked the bartenders, Reggie and Asante!

The room (with minor exceptions), the valet service, the food.

Breakfast pancakes were great, Valet parking were pros, overall nice stay.

Decorations

Very clean

The beds were comfortable, and the staff was friendly.

spacious room and bathroom well equipped, friendly staff, location

Location