Hotel Indigo Pittsburgh East Liberty by IHG

Spacious room, very clean. Get the breakfast add on. It's worth it.

Proximity to schools, shops, businesses.

I’m extremely disappointed in our recent stay at the Hotel Indigo Pittsburgh East. My friend and I booked this hotel for two nights and I truly wish we stayed anywhere else. We’ve had great experiences with other Hotel Indigos and we were willing to stay a bit outside of the city to stay at this trusting brand, but we were very sorry we did. While the hotel appears decent on the exterior the rooms are anything but clean.

Our trip started with arriving to what appeared to be an okay room. The room/hall had a vague scent of mold but that as the least of our worries. When I went to put my water bottle in the fridge I noticed there was a McChicken from a previous guest. The fridge also smelled so it seemed like it hadn’t been cleaned in a while. Upon further inspection the room had multiple stains on our bedding as seen below. I travel often and I have never been in a hotel room so dirty. The floor had clearly not been swept in between guests as evidenced from a penny and some crumbs found near the trash can.

In addition to the dirty interior the bathroom and shower were not cleaned. The shower had hair from a guest that was neither myself or my traveling partner. There were also cracks in the walls throughout the bathroom.

In addition to the disgusting room the hotel also employs one person for the Valet. The lines to get your car were consistently long and for $32 per night it really didn’t seem worth it.

If this were a cheap hotel I would simply say you get what you pay for but it’s not. I would not recommend this hotel to anyone. While the area surrounding the hotel is decent, the hotel itself is not worth it. You can pay a similar amount for a hotel in a more central location with better cleanliness.

The only reason the review is 2 stars instead of 1 is because the AC worked very well and we were visiting during a heat wave. Overall, we will not be returning to this Hotel Indigo.

Location

Ok

It was a beautiful hotel, great location, and offered what I needed for a nights stay.

Location and cleanliness

Bed was comfortable

I can not say enough good things about the staff at this hotel. Everyone was helpful and pleasant from the valet to the desk clerk to the housekeepers and restaurant staff. We reserved a premium queen room it was very spacious extremely clean and had pump hand soap lotion shampoo and conditioner….it really is the little things that enhance a stay. We had a coffee / tea maker and a small refrigerator. Close proximity to restaurants and stores. However again the staff really made our stay.

Very clean and staff was very friendly

Hotel Indigo East Liberty is one of a limited number of options in the neighborhood. It’s probably what saves it.

The Good:

Hotel is clean and quiet. Bed comfortable. Large bathrooms. There’s a bar.

The Bad:

Rooms are austere. Hard surfaces everywhere including floors. Only soft surfaces are the bed and drapes making the room sound cavernous. No chair to sit other than a rolling office chair despite there being plenty of room for a chair or sofa.

The Ugly:

Check in delayed while the front desk agent and bellman sat outside having a smoke. Front desk agent came back inside reeking of cigarette smoke. It was gross.

Neighborhood is in transition. Not sure I’d walk outside alone at night

Beautiful property