Hotel Indigo Pittsburgh East Liberty by IHG

Hotels
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Hotel Indigo
8.6 (516 reviews)
123 North Highland Ave , Pittsburgh , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
High parking fees

Categories

Cleanliness
7.16
Multiple reviews indicated issues with cleanliness, including hair in the bed and dust in the air conditioner.
Service
10
Staff was frequently described as friendly and helpful, although there were some complaints about staffing levels.
Location
10
Location was consistently praised in multiple reviews.
Room Quality
8.16
Complaints included poor lighting, bed bugs, and outdated facilities.
Amenities
8.16
Some amenities were lacking or not functioning properly, like the shower and slow restaurant service.
Value for Money
7.16
Several reviews indicated a perception of being overpriced, especially due to parking fees.
Food and Beverage
8.16
Issues were reported regarding food service and drink quality, impacting the overall experience.
Overall Experience
10
Despite several issues, many guests mentioned a pleasant stay due to staff interactions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:10

Property Description

Convenient Location
Hotel Indigo Pittsburgh East Liberty is strategically located near major attractions such as Carnegie Mellon University, Hillman Cancer Center, and Google Pittsburgh, making it an ideal choice for both leisure and business travelers.

Modern Amenities
Enjoy modern amenities including free WiFi, a fitness centre, and a restaurant. Each room is equipped with a TV, coffee machine, and a private bathroom with complimentary toiletries, ensuring a comfortable stay for all guests.

Dining and Entertainment
Indulge in a culinary experience at Wallace's Whiskey Room + Kitchen, offering delicious meals for breakfast, lunch, and dinner. Unwind at the bar, take advantage of the free local shuttle service, and explore nearby attractions like Pittsburgh Zoo and PNC Park.

Book your stay at Hotel Indigo Pittsburgh East Liberty for a memorable and convenient experience.

Important information:

Guests must be 21 years of age or older to check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PIT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 32 per day.

Location

Guest Reviews

8.6
Based on 516 reviews
Cleanliness: 7.16
Service: 10
Location: 10
Room Quality: 8.16
Amenities: 8.16
Value for Money: 7.16
Food and Beverage: 8.16
Overall Experience: 10
T
Tarria • couple • us
8
2026-01-27 • via Nuitee
M
Monica • extended_group • it
9
2026-01-20 • via Nuitee
M
mark • couple • us
8
Mostly very good.
Pros:

We paid for valet parking. Asante was awesome! Great guy and very helpful and fun.
We went without bath towels for a day. I called down and they said there would be some soon.
After 2 hours, i showered and dried off with hand towels. After talking with the manager at the desk (long beard) He said he would get some up to our room. They never came. The next morning, I went down and talked to a different manager.

As I was talking about this, Reggie overheard it and ran immediately for towels and other cloths and brought them up. Reggie was extremely responsive and helpful. The front desk people, not so much.

Very much liked the bartenders, Reggie and Asante!

Cons:

Front desk people! Not friendly or caring.
Inflated prices for Game weekend.
faucet in our sink was loose and moved around.

2026-01-20 • via Nuitee
L
Lorenzo • couple • us
9
Pros:

Breakfast pancakes were great, Valet parking were pros, overall nice stay.

Cons:

Couple more bath towels would have been nice. Some of the furniture in room look worn, such as the chairs.

2026-01-19 • via Nuitee
T
Timothy • couple • us
7
The hotel provided the service we needed, but seemed well overpriced; pleasant but a bit odd.
Pros:

The room (with minor exceptions), the valet service, the food.

Cons:

That there was only one comfortable chair in the room, that the toilet wasn't securely bolted down. The bar seemed to be understaffed and half-hearted. My wife ordered a gin-&-tonic and got a gin-&-seltzer - the worst mixed drink of her life. They didn't have the right glasses for what was ordered, and were always pushing to upsell. Oh, and being forced to leave the building for breakfast due to a private party in the whole dining area.

2026-01-19 • via Nuitee
J
Jennifer • solo_traveller • us
3
2026-01-15 • via Nuitee
F
Fred • solo_traveller • us
5
For me, it wasn’t worth the cost.
Pros:

Decorations

Cons:

Paying for parking. Ridiculous and the main reason for not returning!!!!

2026-01-07 • via Nuitee
V
Vera • couple • us
10
Staff was very friendly, helpful & respectful. I just wish they would open up the fire pits, but everything was grea
Pros:

Very clean

Cons:

N/a

2026-01-05 • via Nuitee
R
Roslyn • family_with_children • us
2
The worst hotel experience of my life. A poor representation of Hilton.
Pros:

The beds were comfortable, and the staff was friendly.

Cons:

The hotel needs to be updated like yesterday. There is only one staff member for each job role. The staff is friendly but loud and unprofessional. The valet parking charges $32 dollars a night and was trying to take my high-end car off-site until I threatened to park on the street and requested a refund. Nails were coming through the vinyl floors, the Wi-Fi did not work and the vents to the air conditioner were filled with dust (disgusting).

2026-01-01 • via Nuitee
B
Barry • couple • us
9
2025-12-26 • via Nuitee
M
Mingda • solo_traveller • au
4
Cons:

In my entire stay no room service was provided even when explicitly asked the front desk. In addition the bed had hair stuffed in the pillow and in the bathroom sink.

2025-12-25 • via Nuitee
K
Krystal • family_with_children • us
10
2025-12-20 • via Nuitee
B
Bryant • extended_group • us
7
2025-12-06 • via Nuitee
F
frank • couple • ch
9
spacious rooms in good and quiet location
Pros:

spacious room and bathroom well equipped, friendly staff, location

Cons:

lighting in the room is very poor, impossible to read a book. the service at the restaurant for breakfast was extremely slow for the three days that we at there

2025-12-03 • via Nuitee
K
Kevin • couple • us
5
Poor
Pros:

Location

Cons:

No parking

2025-11-29 • via Nuitee
K
Kivia • couple • us
10
2025-11-28 • via Nuitee
P
Patrick • couple • us
5
Without a communication re upkeep, we'll look elsewhere. Sorry.
Pros:

The staff was wonderful.

Cons:

The first time we stayed, the hotel had just opened. This time the hotel showed wear and tear. The facility had not undergone the upkeep we thought would have been performed. For example, the cover on our bed was threadbare and had holes in it. Surprising.

2025-11-22 • via Nuitee
M
Megan • couple • us
10
2025-11-21 • via Nuitee
J
Jean • couple • us
5
Somewhat disappointing
Pros:

Location

Cons:

Bed bugs

2025-11-13 • via Nuitee
K
Karen • couple • us
4
Pros:

Location and design

Cons:

The shower didn’t work and the staff didn’t really care

2025-11-07 • via Nuitee